Founded 1984 • With Angi since January 2009
Service Provider ResponseWhen [Member Name Removed] called she said she had a plugged floor drain. i told i do not clean drain lines.that Dan wood plumbing was near her. I told her it could be your sump pump and that i do service them, i ask her if she could look at the sump pump and see if the water was high.She said she was at work and she would have her mother look. I asked her if she could text me a picture of the sump pump and i would let her if it was bad. i never got a picture from [Member Name Removed]. Ten minutes after i talked to [Member Name Removed] a another customer texted me a picture of her sump pump. She did not put her name on the text. i thought it was a picture from [Member Name Removed] . Right away i saw that the sump pump was good so i texted her and said your pump is good you just need your drained cleaned and Dan Wood does that i do not. So i thought [Member Name Removed] got the message so i did not go to [Member Name Removed] house at 4 pm. They called at 5 pm and ask where was i and ask if they got my text they said no. Right then i knew something was wrong. That night i found the customer who did text me i told her what happen. She did say i could not understand why i told to call Dan Wood. . I did apologize to [Member Name Removed] . This was my fault for getting two text messages mixed up. I would never stand a customer up if i told them i would be there.
Service Provider ResponseI called [Member Name Removed] on Saturday we are running a couple day behind because of the high call volume. i apologized to [Member Name Removed] that i could not get to him sooner. It just my son and i doing the work so i can be on each job i choose to have no other employees so i know the jobs get done to my standards. i normally returns calls within 24 hours but i did not on this one.
Service Provider ResponseThank you [Member Name Removed] for the kind words
Service Provider ResponseWhen i found this review i call [Member Name Removed] right a way that day to see what happen i left a message on his recorder to please call me. Meanwhile i check my phone log to see what happen here. I called a second time to tell him that either his message did not come through or i accidentally deleted his message when i clean out my messages from my phone. i called a third time got him on the phone and when he heard it was me he hung up on me. i tried to make this right with [Member Name Removed].
Service Provider ResponseTHANK YOU SO MUCH
Ask for details.
GARY'S PLUMBING is open:
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
GARY'S PLUMBING accepts the following forms of payment: Check, MasterCard, Visa
No, GARY'S PLUMBING does not offer eco-friendly accreditations.
GARY'S PLUMBING offers the following services: Residential Plumbing & Commercial, Hot Water Tanks, Toilets Repaired & Installed Leaks, Disposals, Indoor & Outdoor Faucets, Drain Cleaning, Sump Pumps, Back Up Sump Pumps AND MORE!