Founded 1994 • With Angi since June 2006
Service Provider Response
Glad we are able to help. Thank you for your patience during the 5 week shelter in place, and the back log of work coming out of the break.Service Provider Response
We are glad to hear your lawn looks good.Service Provider Response
Thank you [Member Name Removed], we appreciate your feedback. Unfortunately, we were not able to meet with you on a Saturday. Due to our scheduling, we were unable to accommodate a specific day. We were more than willing to come out and take a look at the issue within the week. Again, thank you for feedback.Service Provider Response
Thank you [Member Name Removed]! We appreciate your feedback. We are glad to hear you you are satisfied with our services.Service Provider Response
Thank you for your feedback.Service Provider Response
If I understand this correctly, you are upset that you were willing to pay us for a mole program, but our experienced technician that does this all day, every day, didn't see any fresh activity and recommended that you didn't need to spend that money with us. We sent another technician back 2 weeks later to aerate, and there still was no indication of fresh mole activity. You signed up for the rolling in January. The same technician that aerated your lawn also rolled it, and once again, no fresh mole activity. We cannot control nature, nor do we claim or even imply that we can control nature. If a mole moves in a few weeks after your lawn was rolled, and in which you were satisfied, how can we be held responsible for the lawn not remaining flat? We didn't see any fresh mole activity on 10/13/17, nor on 10/27/17, nor on 3/27/18. If a mole(s) returned in April, your lawn didn't have any activity for 6 months from the time you found a dead mole and our technician said you didn't have fresh activity. It sounds like the technician was correct. We didn't say you should "expect" to see a mole again. We said you "could" see a mole again because they come and go like any other animal. I see you are upset with the interactions of Jeff. I have read through the email correspondences and nowhere do I read that we blamed you for a mole returning. Nobody is to blame for an act of nature. You and Jeff agreed to disagree. We won't refund the rolling because a mole moved in a couple of weeks after the rolling. We are flattered that you think we are good enough to know a mole would move in after 6 months of being gone. We are good, but not that good. The only human that could ever predict the future or control nature is Jesus, and we certainly don't make the claim to be Him. Even if you were on the mole program, we can't guarantee that moles won't move in. I don't think we gave you bad advice about not needing the mole program. We saved you money. Our statements might not have been clear enough, so I apologize if you interpreted that we were blaming you. I am glad to hear that you thought everybody else at the company is easy to work with.Service Provider Response
Thank you for your continued support. We are glad to hear your lawn looks good.Service Provider Response
The goal of our program is to control them. Once the program has ended we cannot guarantee that they won't move back in. You can get back on the schedule and we can take care of them again, but we don't want to mislead anybody and promise that moles will never come back.Service Provider Response
We are sorry that the timing of the service was not in the spring. This aeration was not purchased through Angie's List, because the offer was not run in the spring. This offer was purchased through another website that does specify aerations are done in the spring and fall. The aeration was purchased in February. The other website protects buyer's privacy by not giving their address. We had to wait until the customer contacted us in June to get their address. We needed the voucher number in order to redeem it and schedule the service. The voucher was redeemed in early July.With years of experience serving the area, we are your solution for all your needs. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. Check out our 5 star reviews from happy customers! Call us today so we can discuss your needs and make a plan that fits your budget. Satisfaction guaranteed! Â
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Mowing, landscaping, irrigation, indoor pest control, rat trapping, live animal trapping & snow removal.