SERVPRO of Greater Pontiac

Our Insurance company hired Servpro Pontiac on our behalf. Received call at 10:00 a.m. they did not show until almost 9:00 p.m. We were told we had to paid 1/2 the bill upfront because they could verify we had insurance despite our insurance company calling them. The estimate they gave ended up being $3000 more than the original amount. Items that were taken into the garage for them to clean and disinfectant were thrown away with no attempt to clean or prior warning. They even stated that we told them to throw our stuff away because my daughter was a cancer survivor -she is but we never said that! Other items that were not damaged by the flooding were damaged by a spray Servpro used. We spent over 3 almost 4 months talking with corporate office for some type of resolution and none was given. We were billed for personal protective equipment that was not worn by the technicians (they had an employee lie on a conference call). We received no reimbursement, no apology, just an offer to pay for a $30.00 frame that one of their employees broke. They gave us the impression that they did not believe one of their workers broke the frame but "they would pay for it anyway". I was so disgusted with this experience. I would never use or recommend the Pontiac location to anyone.