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SERVPRO of Greater Pontiac

Founded 2003 • With Angi since May 2010

1.0

(1) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. No damage is too large or too small for SERVPRO® of Greater Pontiac....

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Verified Reviews

A few reviews for this pro...
1.0

03/24/2017


eileen M.

Our Insurance company hired Servpro Pontiac on our behalf. Received call at 10:00 a.m. they did not show until almost 9:00 p.m. We were told we had to paid 1/2 the bill upfront because they could verify we had insurance despite our insurance company calling them. The estimate they gave ended up being $3000 more than the original amount. Items that were taken into the garage for them to clean and disinfectant were thrown away with no attempt to clean or prior warning. They even stated that we told them to throw our stuff away because my daughter was a cancer survivor -she is but we never said that! Other items that were not damaged by the flooding were damaged by a spray Servpro used. We spent over 3 almost 4 months talking with corporate office for some type of resolution and none was given. We were billed for personal protective equipment that was not worn by the technicians (they had an employee lie on a conference call). We received no reimbursement, no apology, just an offer to pay for a $30.00 frame that one of their employees broke. They gave us the impression that they did not believe one of their workers broke the frame but "they would pay for it anyway". I was so disgusted with this experience. I would never use or recommend the Pontiac location to anyone.

Description of Work
Basement flooded due to severe weather. Sewage backup in basement 3-4 inches

Category water damage restoration

    Services Offered

    Fire, Smoke & Soot Restoration Water Removal Dehumidification Mold Mitigation & Remediation Catastrophic Storm Response Move Outs Contents Restoration Electronics and Equipment Document Drying Contents Claim Inventory Service

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes