PROTECH ENVIRONMENTAL

GREAT - Very Patient with my 100's of questions. Even coached me through a DIY quick and dirty remediation since they were not able to work at the time for COVID. They came out soon after they were re-opened and finished up the job. Between an onsite visit to quote and me doing 1/2 the job on my own, there is no way they made any money on my job. But I have already referred them several times to others.

It went well.

Dave was outstanding! He actually went above and beyond by fixing two of our outlet that weren't working in the basement for no extra charge. Price was about what I was expecting (actually a little less!) and I was happy with the Job done. Strongly recommend!

Great job - radon levels immediately went to below the danger zone.

We will be hiring this company.

It went great, they showed up exactly on time, and did a great job with the installation. I am extremely pleased with their work.

Had a radon system put in and was overall very happy with the process and price. Radon was 8+ pCi/L and now I'm down to 1.3 pCi/L. Would highly recommend Protech in the Ann Arbor area.

Great! Installed nicely and promptly.

Excellent!

The whole process took less than half an hour. The repairman showed up on time and was very helpful and explained what he was doing.

Initially, Protech set up our radon mitigation system well. However, after having the system for nearly 5 years, we noticed the fan was making a lot of noise. I called Protech twice to report this and both times they assured me that there was likely just ice in the fan and we shouldn't worry about it and the problem will likely resolve itself. Sure enough the fan system failed. However, by the time it actually failed, we were no longer covered by the five-year warranty (we were covered when I initially called). When I called and told them about this, Protech would not honor the original warranty and it cost us nearly $400 to replace the fan.

PROTECH Environmental is truly our local expert on installing radon mitigation systems. They took only a day to dive down into the corner of our basement sump pump and install a vacuum fan with PCV pipe and u-tube pressure gauge. Our radon levels are now down close to 1.0 pCi/L. The PROTECH team is extremely professional and courteous. They have radon reduction down to a science. They gave us clear documentation with our warranty spelled out. The fan is very quiet. The system works like a gem. One thing to fellow Angie List members, you might want to consider putting in a new sump pump if it is almost time to do so. And put in a quality brand, like Zoeller, etc., making sure that there are no parts protruding above the sump pump cap. We have a backup sump pump that runs off the water system pressure (better to have battery powered). It has a valve that sticks out of the cap, which makes it impossible for PROTECH to install the airtight Lexan cover on the sump. Best service I have had all year. It is affordable and worth every penny.

The contractor came out and gave us a quote per our scheduled time. On the day of the install he was on time, worked a half day until finished. He gave us 2 options of where we wanted it installed to best be hidden out of plain sight. We used a $25 off coupon from Angie's List which he honored no problem.

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I am very pleased with Protech's service, from the first call I made to their office to get information to the quality of service the technicians provided.  The person I talked to on the phone was professional, friendly, and did not pressure me to use their service.  He was informative, and quickly sent me a quote via email.  The job was scheduled within one week and two service people came out on time, and I could not believe how quickly they worked!  They said they do 3 jobs a day.  They did a neat, professional job and it's been installed for about 3 weeks and it works like it is supposed to.  Before the system was installed the radon level was between 4.1 and 5.6 and now it's less than 0.3 which I understand is less than a detectable amount.  I chose this company off of Angie's List because of the good reviews, so I thought I should let other people on Angie's List know that I also recommend them.

Jerry came out to my home, explained what needed to be done, and gave me a quote through email.  The men that came out to do the work were polite, nice, and knowledgeable as well as great workers.  They placed plastic on the basement floors and a plastic zippered doorway at the bottom of the stairs.  Russ would periodically update me on what was happening and where they were at in the process. He wanted to show me what they had accomplished and explain what more needed to be done.  Russ and Ryan were both great workers and when they returned the next day, they brought Jake who was equally great. They were very thorough and professional in their work and cleaned everything up.  I was very happy with the completed work and their work ethics.

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Went really well. Guys were very nice and professional. Their work was very clean and well-done.

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Our radon system indicator showed that it wasn't working so I called Protech who had installed it about 6-7 years ago.  Of course our 5 year warranty was up so we had to pay for the new fan/pump, but they gave me a 2 hour window (as opposed to 4 hours some other places) and they came early.  Friendly and professional, one guy got right to work doing the replacing outside while Doyle came in, did the paperwork, explained the new warranty and the need for a larger pump.  He inspected the inside pipe and indicator and I started asking questions about moisture and mold which he answered and looked at another area of the cellar for me.  He seemed very knowledgeable and answered my many questions and recommended a company that could do what I needed done.  I have been very happy with this company.

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