Crystal Carpet Care Inc

Founded 1996 • With Angi since June 2010

We have been in business for over 26 years. We have built our company based on the principle "treat others how we would want to be treated." We are a small family owned company that is built on the quality of our work at affordable prices. We post our cleaning prices directly on our website, so that there are no surprises or hidden charges.

Awards and Badges

Angi Certified

Business Highlights

Emergency Services OfferedEmergency Services Offered

Images

Before #1After #1Before #2

Amenities

Free Estimates
Yes
Warranties
No
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
No
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.8

(20) Verified Reviews

Ratings Distribution

5

18

4

1

3

0

2

0

1

1

Rating Details

Price
4.8
Professionalism
4.8
Punctuality
4.8
Quality
4.7
Responsiveness
4.8

Read reviews by category

carpet cleaning (19)oriental rug cleaning (2)biohazard cleanup (1)upholstery cleaning (1)
Showing 1-20 of 20 reviews
Melinda S.
1.0
10/22/2020
Friendly, knowledgeable staff both on the phone and in person. In the past I've used a very well known carpet cleaning business. I couldn't be happier that I tried someone new.
Description of Work
All carpet cleaned as well as a couch and love seat.
Category
biohazard cleanup
Cost
$340
Hire Again?
Yes

Service Provider Response

Thank's for leaving us a kind word, we strive for excellent customer service, thank you for giving us a try!
Marjiie V.
4.0
01/26/2020
It went well. Personalable, came in and got the job done. We had 5 rooms and stairway that needed to be cleaned before we could move in our "new" house.
Description of Work
Carpet cleaning
Category
carpet cleaners
Cost
$264
Hire Again?
Yes

Service Provider Response

Thank you for taking time out of your day to leave us a kind review. We appreciate your business and we hope to work with you again in the future. Enjoy your new home. thank you, Crystal Carpet Care Team
Marilyn H.
5.0
10/14/2018
Everything was good: On time Nice people Carpet looks great!
Description of Work
carpet cleaning
Category
carpet cleaners
Hire Again?
Yes

Service Provider Response

Thank you for taking the time to leave a kind review for us [Member Name Removed]! We take pride in our goal of reaching 100% Customer satisfaction and we hope to work with you again soon :)
James C.
5.0
08/09/2018
Cleaning went very well and at a fair price.
Description of Work
Carpet Cleaning
Category
carpet cleaners
Hire Again?
Yes

Service Provider Response

Thank you for taking the time [Member Name Removed] to leave a review for us. Crystal Carpet Care and Restoration's #1 goal is customer satisfaction. We are glad that you were pleased with the services that we did for you, and we look forward to working with you again in the future. Crystal team.
Elizabeth J.
5.0
09/14/2017
Great , carpet cleaning in three bedrooms. One room was strong with dog smell. They redid it for free and removed the smell.
Description of Work
Carpet cleaning
Category
carpet cleaners
Hire Again?
Yes

Service Provider Response

Thank you [Member Name Removed] for taking time to provide a review for us. Unfortunately sometimes it takes more than 1 treatment to rid carpet of pet odors but we take our customer satisfaction seriously and are happy to come back in order to see the job done right! Thank you, Crystal Carpet Care
Pam B.
5.0
08/09/2017
I was very pleased with the carpet cleaning. A very dirty traffic area actually came clean! I've hired other companies that have not been able to get that traffic area clean.
Description of Work
Cleaned living room, steps and hallway
Category
carpet cleaners
Cost
$90
Hire Again?
Yes

Service Provider Response

That's great [Member Name Removed], Crystal Carpet takes pride in being able to go above and beyond our customers expectations. Thank you for taking the time to provide us with a review, and we look forward to servicing your cleaning needs in the future. Thank you, Crystal team
James C.
5.0
07/28/2017
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Description of Work
.
Category
carpet cleaners
Hire Again?
Yes

Service Provider Response

Thank you for taking the time to give us your review! We are glad that we had the opportunity to provide a service for you in your home, and 100% customer satisfaction is our #1 goal. Thank you, Derek
James C.
5.0
04/03/2017
Spoke directly to the owner/manager to get quote. Had three other quotes. People showed up on time and did what was asked of them.
Description of Work
Cleaned carpets in four bedrooms, two living rooms, and two hallways. Also put enzyme down for urine in one bedroom, one hallway and one living room.
Category
carpet cleaners
Cost
$268
Hire Again?
Yes

Service Provider Response

Thank you very much for taking the time out of your busy schedule to give us a review! We greatly appreciate your feedback. 100% Customer satisfaction is our number one priority! We look forward to Serving your cleaning needs in the future. Derek Alexander Operations Manager
Amanda S.
5.0
03/04/2017
The technicians called ahead to let me know when they would be out my house. While cleaning they were very conscientious and let me know about any concerns, the overall experience was great and my carpet and couches look wonderful.
Description of Work
Carpet cleaned in my living room and hallway. Also cleaned two couches.
Category
carpet cleaners
Cost
$300
Hire Again?
Yes

Service Provider Response

Thank you for taking the time to share a review, we really appreciate it! Our goal is to have 100% satisfaction from every customer. Feel free to give us a call anytime for your future cleaning needs. Chad Rose owner
Bryan W.
5.0
02/27/2017
We have used their services for 5 years, always on schedule and flexible with our busy lifestyle every employee is friendly and trustworthy . However their rates have increased substantially in last 12 months.
Description of Work
Carpet cleaned in 3 bedrooms, hallway, living room. Rotor stub hallway and living room our to high traffic area.
Category
carpet cleaners
Cost
$205
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thank you for the review, we are grateful to have you as a continued customer for the past 5 years. Unfortunately, we have had to increase our prices $5 across the board within the past year, in order to get and keep quality employees. As the costs to run a business increases, we regretfully have to pass that along to the customers. We do value you as a customer and hope to have the opportunity to take care of your cleaning needs for years to come. If you do ever have any questions or concerns, please do not hesitate to contact me directly. Gratefully, Chad Rose (Owner)
Dennis N.
5.0
12/15/2016
Fantastic! The carpet turned out much better/cleaner than expected. Arrived on time courteous & friendly, efficient & knowledgeable. Have already recommended to several friends.
Description of Work
Carpet cleaning.
Category
carpet cleaners
Cost
$200
Hire Again?
Yes

Service Provider Response

Thanks for the referral and for taking the time out of your day to share this review. It is greatly appreciated. Every review counts and I'm very happy to see all A's! We pride ourselves on our quality and attention to detail. If there's ever the slightest issue, we're more than happy to rectify it! _Isaac Operations
Ronald S.
5.0
12/07/2016
Person was on time got the job done, was 6 minutes like. I have used them before.
Description of Work
Steam cleaned family room, corridor and steps.
Category
carpet cleaners
Cost
$114
Hire Again?
Yes

Service Provider Response

Thank you for taking the time to share a review, we really appreciate it! Feel free to give us a call anytime for your future cleaning needs. _Isaac Operations.
Laura M.
5.0
10/25/2016
Matt & Dana were courteous and called when they were 15 minutes away. They were friendly & professional & were wonderful with the dog and young kids. They handled furniture and other items with extreme care. They went over all the stains until. I was completely satisfied and explained in detail any spots that could not be lifted & why the service only took 2 hours start to finish and we could walk on the carpets right away. I was able to schedule the service quickly & easily and are very pleased with the results and experience as a whole.
Description of Work
Carpets cleaned in 8 rooms plus 2 staircases.
Category
carpet cleaners
Cost
$325
Hire Again?
Yes

Service Provider Response

Thanks for taking the time to write us a review. We really appreciate it! I'll be sure to pass the word to the guys! -Isaac Operations
LAURIE D.
5.0
06/02/2016
Great job – which work new again. Efficient and neat job!
Description of Work
Carpet and furniture cleaning.
Category
carpet cleaners, upholstery cleaning
Cost
$150
Hire Again?
Yes

Service Provider Response

Thank you for reviewing our services on Angie's List, we really appreciate it! -Isaac Operations Manager.
Marilyn K.
5.0
04/13/2016
They arrived on time & were very professional. Did an excellent job.
Description of Work
Carpet cleaning – 3 rooms & 1 hallway.
Category
carpet cleaners
Cost
$143
Hire Again?
Yes

Service Provider Response

Thank you [Member Name Removed] for taking the time to give us a review! We look forward to doing business again soon!
Jeremy B.
5.0
03/21/2016
Chad president of crystal carpet personally picked up our rugs from our home and delivered them beck to our home 2 days later looking like new.
Description of Work
2 oriental floor area rugs cleaned.
Category
carpet cleaners, oriental rug cleaning
Cost
$150
Hire Again?
Yes

Service Provider Response

Thank you [Member Name Removed] for taking the time to give us a review! we definitely appreciate it! Look forward to doing business with you in the future!
denis M.
5.0
10/02/2015
.
Description of Work
.
Category
carpet cleaners
Cost
$100
Hire Again?
Yes

Service Provider Response

Thank you for taking the time to give us a review, we greatly appreciate it! -Isaac Operations Manager.
Shelli C.
5.0
09/24/2015
unknown
Description of Work
They fit us in at quick notice and were very punctual. They did all the carpet in the home and gave us a discount for not needing to move furniture as we were just moving in. Some stains were permanent, they couldn't remove them, but I don't think that could be helped.
Category
carpet cleaners
Cost
$190
Hire Again?
Yes

Service Provider Response

Thanks [Member Name Removed] for taking the time to give us a review, we greatly appreciate it! -Isaac Ingham Operations Manager.
Nicole H.
5.0
09/23/2015
Excellent all the way around - the guys were very polite and took care with area rugs that were in the way. My carpets were a mess due to tracking in via shoes and two very young puppies. The carpets look like new, dried very fast. I will absolutely use these guys again!
Description of Work
Deep Cleaning of dining room, family room/living room, stairs and a hallway
Category
carpet cleaners, oriental rug cleaning
Cost
$125
Hire Again?
Yes

Service Provider Response

Thank you for taking the time to give us a review, we greatly appreciate it! We look forward to cleaning for you in the future. -Isaac Operations Manager.
Judith C.
5.0
07/13/2015
A problem made them slightly late which I was called and made aware of. Nice! Complete walk through and explanations came first. An extra plus was they moved any or all furniture that I could not. I have a problem that I cannot lift much weight. Some more valuable or heavy things like a china cabinet were worked around and that was discussed ahead of time. These two young men were so great, explaining and doing just a wonderful job. The work they did was difficult. My carpet was very dirty and difficult to clean. The furniture was done beautifully and thoroughly. I forgot to mention I had just spent several months training a new puppy! I advised Crystal and they didn't flinch. It was all part of the job and there is no residue or odor. The following day a couple small brown out spots showed up. Considering my carpeting, I was surprised it was only a couple. I called Crystal Care and asked how I could removed the spots. I haven't said they are over an hour away from me. I didn't want them to make a special trip for such a minor need. Well at their insistence they came back with a simple solution that removed the spots immediately. After drying, spots were gone and all was complete and clean. I am so enjoying my carpet again! they have even called to make sure I am happy. I was impressed with every part of Crystal Care. They are great, a good follow through and high ethics company. If you want a good job done call this company. All prices are on their website. Oh they do other cleaning needs like boats.
Description of Work
Five rooms of carpeting, a hallway, plus one couch, loveseat and ottoman. Shampooed and deodorized. For prices, they are very reasonable. Price very reasonable for what they did. Furniture costs more than carpet.
Category
carpet cleaners
Cost
$315
Hire Again?
Yes

Service Provider Response

Thank you [Member Name Removed], for taking the time to give us a review! -Isaac Operations Manager.

    Phone

    Address

    6540 Fulton St E Suite 3

    Ada, MI 49301

    Sunday
    Open All Day
    Monday
    Open All Day
    Tuesday
    Open All Day
    Wednesday
    Open All Day
    Thursday
    Open All Day
    Friday
    Open All Day
    Saturday
    Open All Day

    Website

    http://www.C3cleaning.com

    Other Information

    Services offered

    Deep Cleaning - Carpet, Upholstery, Tile & Grout & Area Rugs. Fire & Water Damage Restoration, Mold Remediation & Testing.

    Services not offered

    Carpet installation

    Payment options

    Check
    Visa
    MasterCard
    American Express
    Discover
    PayPal

    FAQ

    Crystal Carpet Care Inc is currently rated 4.8 overall out of 5.

    Crystal Carpet Care Inc is open:

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Crystal Carpet Care Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal

    Yes, Crystal Carpet Care Inc offers free project estimates.

    No, Crystal Carpet Care Inc does not offer eco-friendly accreditations.

    No, Crystal Carpet Care Inc does not offer a senior discount.

    Yes, Crystal Carpet Care Inc offers emergency services.

    No, Crystal Carpet Care Inc does not offer warranties.

    Crystal Carpet Care Inc offers the following services: Deep Cleaning - Carpet, Upholstery, Tile & Grout & Area Rugs. Fire & Water Damage Restoration, Mold Remediation & Testing.