AGREN APPLIANCE

3/28 I ordered a full suite of Whirlpool appliances. Delivery was 4/21 we received all but the refrigerator but an appointment for delivery 4/28 was made. No one showed. My husband started looking and when he clicked on a attached link it said canceled. This set off alarm bells, we got no call not contact at all about any problem with the order. This is poor customer service. At this point we drove 45 miles to Auburn location. We were not given good customer service there either. He said we were called but there was nothing on my husbands call log. He did not offer other options and did not try to make good on the situation. Which to me as a customer would have been to offer a product that was comparable to the item we purchased and offered the next available delivery. I suggested this path and the delivery date given was another 2 weeks away. At this point my trust in Agren's was already waning and his poor attempt at making it better quite frankly sucked. Next Monday the 5th I might have been amenable to but to not make an attempt to get that date or one sooner tells me that Agren's was happy with my $2k and no longer cared about the fact that I had already waited 5 weeks and now it was going to be 7 weeks to get my refrigerator. I ended up requesting a refund and took my business elsewhere and I am getting the 5th for delivery. Agren's has lost my business. Zero communication, zero follow-up and underwhelming customer service. I have purchased 6 Refrigerators in the past 8 years and this has been by far the worst experience I have ever had. I plan to warn everyone I possibly can.

We purchased a washing machine on December 26, for delivery the following week. We got a call that Monday, saying they had "oversold" the machine we bought. Three weeks later we cancelled, having reached the limit of our patience. We had to wait another week to get our refund. (January 22nd!)

While my wife and I knew, for the most part, which appliances we wanted going in, we did get a fair amount of assistance to choose the refrigerator... which was great. Very knowledgeable. The representative was very responsive and helped perform valid price comparisons with the "big box" stores. In the end, Agren's price was as good as what I could find anywhere. My only area of concern happened at delivery-time when for some reason, the Agren guys pushed back a bit when told which direction to go to get into the kitchen (e.g the back door). While it got resolved, it was totally unnecessary and gave a slightly bad taste to what was otherwise a very positive experience. That said, I would definitely use them again.

They were very helpful and knowledgeable in the store. We had very limited space to put the stove and refrigerator in our new house but they helped us find the features we wanted. They delivered the appliances exactly when they promised. The items were correct and fit as they said they would. They did not rush through the set up but took the time to explain the features of each appliance and make sure the placement was just how we wanted it. They took out the old appliances and were not put out when we took the time to clean before placing the new ones in. They were very friendly, courteous, and professional.

I had a model in mind that I wanted, although I was open to others. I went to the store, where a clerk showed me various models, including the one I had in mind. At first they did not think they had any in stock, other than the floor model, so I arranged to pick one up in a few days. Later that afternoon, they called me & said they did have one after all, so I went back to the store. The unit was in a sealed box, and the floor unit was still on display, so I believe they really did find one that they had overlooked, and not just boxed up the display unit. The unit was on sale, making it a few dollars cheaper than the same model at the local big box stores.