SHORELINE SERVICES INC

Mike was supposed to give me an estimate based on the engineer's recommendations and plans from my addition. Four weeks went by with no estimate, then three phone messages went unreturned. The only reason I continued to call was that he had the plans for the addition that anyone else I hired would need. I can understand someone not wanting this job; it's difficult and the site is awkward. However, there was no indication that he did not want the work, and I wasted a month waiting for an estimate that never came. So I now have a verbal description of the problem for which I paid $250, and the problem remains. Not returning repeated phone messages is at best unprofessional.

We were very pleased with Shoreline and will definitely hire them for future projects. They were willing to work with some special requirements we gave them: we requested a specific brand of adjustable steel column instead of the locally manufactured brand they normally use, even though this resulted in some delay (their standard columns could have been available much sooner). This was a very sensitive, structural job; if they had done it wrong, our home could have collapsed. They worked in a very safe and professional manner. They cleaned everything up when they were done, including hauling away chunks of concrete they removed from our basement floor. They actually left our basement cleaner than they found it! And, they completed the job on time and exactly on budget.

ShoreLine was recommended by a friend of ours and we were very happy with our first meeting with Mike Menges, the owner. We knew he was dedicated when he showed up on crutches at our second meeting even though he should have been at home off his sprained ankle. He knew we had that we had worked hard to arrange the time with all parties involved and didn't want to make us postpone it. Mike was great to work with. He was excellent with communication, exchanging emails or phone call daily if necessary to keep us informed of the progress. He even emailed some photos. We found him to be very trustworthy and honest, and he kept the place impeccably neat at all times so when we looked at it on the weekend, there were no leftover messes or things in the way. If there were any problems or questions that we had, he took care of them right away. He had to spend extra time on our project due to uncovering more rot. He did everything he could to make sure that we were pleased with the work.