Enter a zip code and get matched to businesses near you.
Founded 1994 • With Angi since August 2008
1078 TAFT ST
Rockville, MD 20850
Service Provider Response
I personally visited the customer in her home to address her concerns after she returned from overseas. We understand that not being present during the water loss and mitigation work being performed in her home can leave one unsure about what happened and/or who to blame, however, I shared dated (timestamped) photos with the customer clearly showing the presence of microbial growth in her bathroom, prior to Purofirst being called to mitigate her unit. The photos were taken by the Certified Technician on the first day of work. We also paid for an Independent Industrial Hygienist to do a site inspection and further investigation, and it was determined that the customer has had, what seemed to be, an on-going issue with a slow leak or similar in her bathroom which caused the mold growth. We are very sorry that the customer is having to deal with this issue, but dated photographs and the Industrial Hygienist's report clearly indicate that Purofirst did not cause this mold problem - we found it, and reported it to Management as she was absent.Service Provider Response
It is unfortunate that our customer felt "coerced" to sign a contract before work begins, but this is standard practice in pretty much any industry when a customer calls for service in their home or property, whether it be repairs, pest control, landscaping, or emergency water mitigation services. Work does not begin until the customer signs the contract (or in this case, a form called *Authorization for Emergency Service* allowing the work to begin. Unfortunately "estimates" are not provided for Emergency Water Damage Mitigation Services. It's like asking a Fire Department "How much water are you going to use to put out the fire? I need to know beforehand" - it is simply not possible to give an estimate for this, just as it is not possible to give an estimate for damages that are not visible, such as condition under the carpet, damage behind walls, is the insulation wet or not. Another major factor is how long the drying will take, which is unknown until the drying is done (It could be anywhere from 3 days to 6 days or more, depending on level of saturation and density of structural material and whether the customer leaves the drying equipment turned on at all times). Electronic moisture meters are used to determine when the dry standard has been reached and drying equipment can be removed. Purofirst uses a standard price list provided by the insurance industry for this type of work, and all approved & certified mitigation contractors use this price list. And we are more than happy for provide a copy of this price list upon request when the initial call for service is made. Work is charged according *what* is done, as opposed to the time it takes to do it. Charges are per square foot, per linear foot, per piece of equipment etc. Even if an insurance claim has not been made at the time we perform the work, we still use this same price list in case the customer turns in a claim after the fact, and also because the prices should be the same for everyone, whether it is a claim or not. We do not create separate prices for customer's paying out of pocket. This is not to say that Water Damage Mitigation can't get pricey if damages are extensive, but Purofirst follows the proper standards and procedures set forth by the IICRC and uses the same price list as all Mitigation Companies in our area.Service Provider Response
Unfortunately "estimates" are not provided for Emergency Water Damage Mitigation Services. It's like asking a Fire Department "How much water are you going to use to put out the fire? I need to know beforehand" - it is simply not possible to give an estimate for this, just as it is not possible to give an estimate for damages that are not visible, such as condition under the carpet, damage behind walls, is the insulation wet or not. Another major factor is how long the drying will take, which is unknown until the drying is done (It could be anywhere from 3 days to 6 days or more, depending on level of saturation and density of structural material and whether the customer leaves the drying equipment turned on at all times). Electronic moisture meters are used to monitor and document the drying progress, and determine when the dry standard has been reached and drying equipment can be removed. Purofirst uses a standard price list provided by the insurance industry for this type of work, and all approved & certified mitigation contractors use this price list. And we are more than happy for provide a copy of this price list upon request. Even if a claim has not been made at the time we perform the work, we still use this same price list in case the customer turns in a claim after the fact, and also because the prices should be the same for everyone, whether it is a claim or not. We do not create separate prices for customer's paying out of pocket. This is not to say that Water Damage Mitigation can't get pricey if damages are extensive, but Purofirst follows the proper standards and procedures set forth by the IICRC and uses the same price list as all Mitigation Companies in our area. It is very unfortunate that the customer had to end up paying for the damages out of pocket, this is why we afforded a payment plan for her, which is not always customary in our industry.26 employees. Cost is determined by the job. Travel charges may apply. Service fee applies. Extra charge for after-hours service. License #: 95598. Additional contact: jennifer depollar. Additional phone #: (240)535-6296. Additional service areas: calvert county & district of columbia. Additional services offered: siding, roofing, windows, kitchens, baths, flooring,painting. We work under the rowan group llc's licensing in Virginia and D.C. Â
Angi Certified
2022 Super Service Award
Offers Coupon
WATER, FIRE & MOLD Damage Restoration & Clean-up Services! When disaster strikes your home or business, you need an experienced professional company to restore your property back to pre-loss condition. We offer immediate disaster response and can work with your insurance company. Having a disaster happen can be a traumatic time in your life and we understand every aspect of this. Our goal is to not only restore your home or business properly but to also ease your mind. From the initial phone call until after we've completed the work, we promise you'll be completely satisfied. We urge you to take a few moments to read our reviews, learn about our services, and contact us with any questions you may have. Â
Angi Certified
Here at Water Damage America, we sustain our business on quality and integrity. We are experts in Water Damage and Water Mitigation Services. W are committed to quality from the beginning to the end of your project. We look forward to earning your business. We always offer veterans special offers Â
Angi Certified
Offers Coupon
Water Damage Mitigation, Fire Damage Restoration, Mold Remediation, Biohazard Cleanup
Ask for details
Purofirst of Metropolitan Washington is currently rated 3.2 overall out of 5.
Purofirst of Metropolitan Washington is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Purofirst of Metropolitan Washington accepts the following forms of payment: Visa, MasterCard, American Express, Check
No, Purofirst of Metropolitan Washington does not offer free project estimates.
Yes, Purofirst of Metropolitan Washington offers eco-friendly accreditations.
No, Purofirst of Metropolitan Washington does not offer a senior discount.
Yes, Purofirst of Metropolitan Washington offers emergency services.
No, Purofirst of Metropolitan Washington does not offer warranties.
Purofirst of Metropolitan Washington offers the following services: Water Damage Mitigation, Fire Damage Restoration, Mold Remediation, Biohazard Cleanup