Preferred Automotive Associates Inc

Excellent customer service. Friendly yet professional at the same time. Felt very relaxed, not tense like some shops. The work I had done was great and in good time. Had my quote same day. It was for a 60,000 mile checkup. Everything recommended was what I expected. No surprises. Gary was at the front desk when I picked my car up. All of my questions were answered and I never once felt like I was being taken advantage of or treated like I was an idiot. I’ll never take my car anywhere else. Thanks again!!

The name of this place (preferred auto) doesn't begin to describe this shop. I immediately felt comfortable. Came by referral from someone whose been using this company for years! I admit I was hesitant at first. Tod offered to do a check-up first for a reasonable fee and am I glad it did it! I found out my undercarriage was corroded away with pictures. We're not talking rust we're talking possible salted roads etc. My Saab is almost 20 years old. I was frequenting a foreign auto service place here in Maryland for years and no one mentioned it as I poured thousands into it. The interesting part for me was they didn't do it to make more money, just too give me a starting point. I couldn't be more grateful to them. Superb service. My only wish is that I didn't find them sooner. I thanked my girlfriend (the referral) for saving my life as I should have said to them. Heck I'm saying it here. :) I would strongly recommend them. Class act and most honest people I've ever come across in the business. I can only hope that this review won't prevent me from coming in again, when I need to. Naaaa. I think it won't be a problem.

They are amazing! Great service from the start. I've never felt more comfortable at a mechanic before. Not only do they text you a link of everything they found wrong, but they even add explanations and pictures. Can't afford it? They will chat with you an work within your budget. It was incredible how Todd easily worked with us in saying what can wait and what needs to be fixed now. Not to mention Gary followed up with us after we left to make sure the car was running well. Amazing service! Will recommend to everyone.

Gary and all the wonderful men at preferred automotive were amazing. They were not just professional but kind. I love how they take pictures of what needs to be done and are also more then willing to explain what needs to be done even if it is multiple times for someone who does not know anything about cars like me. I highly recommend taking your car to Gary and his amazing staff. Thank you for everything

Todd texted me the report including photos. He also called me to explain things in detail about the inspection. With the info, Todd saved me a lot of money & headaches. Take all of your automobile business to Preferred Automotive Associates. They will treat right!!

My experience at Preferred Automotive was fantastic. Not only was the team friendly and responsive, they were able to clearly explain to me everything they found wrong with my vehicle and give me advice on pursuing my dealership for warranty issues. They followed up the next day, making sure the dealership wasn't giving me a hard time or false information. They even offered to talk to the service manager at the dealership as my "fake dad" in order to ensure I was not being taken advantage of! Their level of customer service is beyond anything I've every experienced and I'm so grateful for their help! I will be recommending their shop to everyone I know with full confidence.

Well done. Gary and Todd professional and transparent. provide options on must repairs and things that could wait. Much appreciate these guys.

I started using Preferred Automotive when I lived in Rockville 30 years ago. After two moves, I continue to go extra distance just to continue to use them. The service has always been extremely professional. Gary and Mike have never tried to sell me on unnecessary service or repairs and have actually worked with warranty companies to save me lots of money. Because our car has been consistently serviced by Preferred, when the radiator needed to be replaced, they worked to get us a $577 rebate from Valvoline. I'm a customer for life.

I have only great things to say about Gary & Todd. In the decade we have been using them they never recommended work that was not needed. They tell us what they think we need, tell us why, and an estimate of cost, so that we can decide what to do. They kept our 12 year old Civic running until repairs exceed its value and continue to keep our 12 year old Accord running safely. This means that their mechanics and technicians are talented, responsible, and skilled. I am hopeful that this team can keep the Accord going for another 250,000 miles. Our goal is to travel the distance to the moon and back. We are now into 11,100 miles of the return trip.

Was was promptly professionally and we were kept involved and informed for the entire process as a bonus the quoted price was almost 50% less than the rip off dealership

It went well. I like the fact that they arrange the inspection elsewhere. My car did not pass the inspection, but Gary arranged for the requisite repair (license plate bulb) quickly and it passed within a couple of hours. Thanks!

Car repair service done right! From the moment you walk in and are greeted by the owner, to the time of picking up your vehicle, you know exactly what's going on. Amazing friendly, courteous service with the customer in mind. Gary and his crew fixed my front end within a day and also did a vehicle inspection which identified other potential issues. There was absolutely no pressure sales for additional work, but just a way of letting their customers know the current condition of the vehicle. You will receive updates over the day on your service. When it's time to close the order, they will walk through everything done and those potential problems identified. Then they guarantee their work. This guarantee is unmatched by any other shop. Read the history of the shop on their web site. A true local facility that has historically provided superior customer service and satisfaction. Highly recommended. This is my new repair shop.

Great, as always. They were flexible with times/appointments and came up with solutions in case they couldn't fix the windshield cleaning fluid issues. And, they wanted to know how I was doing. (We share life experiences and advice.) They have always helped. For example, a few years ago, my mother was ill and I couldn't pick my car up. They came and got me even though I was with her in Potomac at the time. That meant a lot. Even my boss was impressed when I got back to work that afternoon with my car and told her how I got it! They are like the primary care physicians for my car.

It was raining that morning and I was running late. They were very professional and helpful. Quoted what I thought was a very fair price. They were fast and took the time to explain what was done and what to look out for. Very happy with this experience. Also, the morning coffee and donuts were an awesome surprise.

Made it very quick and easy and also addressed an issue with the brakes. They always inspect the vehicle no matter what service is provided and offer suggestions that are appreciated.

They took the car immediately and I had it back the next day. They found a few other maintenance items to be performed. Could not have been happier with work performed and everything they did. Class A work.

Preferred automotive is a polite, honest and professional car mechanic. They try to save customer's money and never do more than necessary.

It's always a pleasure doing business with Todd and Gary. They are professional, personable, and always give great advice. We get all our cars serviced at this location. I have already recommended them to many friends!

As usual, they did great work at a good price. They provide an appropriate amount of communication and are very accommodating.

It's always a pleasure doing business with Todd and Gary. They are professional, personable, and always give great advice even when it means a service is not needed. I have already recommended them to many friends!

Gary, Mike, Todd et al explained exactly what needed you be done and my car is running like new again! Thanks guys!

Dropped by without an appointment and they were happy to help, timely service and professional which you don't get from people very often these days. I appreciate the service they provided.

Excellent service, proffessional workers, great customer service and fair pricing. This is an excellent place to have your vehicle repaired.

Fine - I was satisfied by their efficiency.

I was referred to them by one of their long-time customers and I am grateful for it. This place is great -- honest, knowledgable, fair, friendly. They saved me from 2 very bad used car purchases, got my Accord back to purring condition so I can drive it with confidence, and stopped the Escape's interior flooding from rainstorms. I changed from my previous local mechanic, which was walking distance to work and 10 minutes from home, when I lost confidence following a management change. For me, getting to Preferred Automotive is out of my way -- 30 minutes from home and involves a metro trip back and forth to my office -- but well worth it.