Gili's Automotive

My 25 year old Ford Ranger developed intermittent starting issues this year for the first time. Jiggling the key seemed to help so I watched some YouTube videos and attempted to replace the ignition lock cylinder. I could not get the old one out so I returned the part and towed the truck to Gilis to do the work. They did what I asked but advised that the starter also was worn out. They replaced that too. The truck now starts reliably again. I have dealt with Gili for years and I trust his recommendations and I know from experience he stands behind his work. Now I can trust my truck to start the first time every time again.

I have been taking my Ford Explorer to Gili's for service for 4 years. They charge a fair price for their excellent work. They keep up with technology - providing photos and detailied listing of prices and work. I highly recommend. Kristin Bethesda, MD

Because it was my first time taking my car there, a technician did a very thorough check of my car and sent me an email that itemized what had been checked and what needed to be done, in addition to the oil change, including pictures of problems that were detected. I then received a phone call from the technician, who described the extra work that needed to be done, and an estimate was provided. I was very pleased with the detail that was provided and the cost. All of the work was done that day and my car was ready to be picked up at the end of my work day, as I had hoped. I will definitely return to Gili's for future auto maintenance/repair work.

I will briefly say that if you are a senior citizen, beware! There is a court date set for this case. Afterwards, I will update my review.

Staff very friendly and helpful

great my suv ml 350 was ready as promished

I've used them for pretty much all of my vehicles for about the last 15 years.  I was having some problems while I was driving, I saw I was near there, I drove in; I've used their services before.  They diagnosed and made some adjustments within a very short period of time and I was back on the road.  It was quick service.  On price, I've never had that particular kind of issue before so I don't know if it's a competitive price or not.  I've had them do a lot of work over the years and their prices are in line or a little bit lower than most other places and a lot lower than the dealerships.  I just don't have the information to know how good that particular price was.  I'd just be making an estimate on prior history.  On quality, I've had no further problems since then. They fixed it.  On responsiveness, I know pretty much everybody who works in the shop now.  Having brought my cars there for 15 years I know almost every single employee there.  They greet me by name when I come walking in the door there.  It's very positive.  On punctuality, they've always had my vehicle ready on time unless there was something really, really weird going on that they couldn't diagnose it until they actually opened the thing up.  I did have one vehicle that I brought in that it quite literally took 7 weeks to get the replacement part, but that's a completely different scenario.  On professionalism, they're a bunch of jokers but they know this stuff.  They like doing what they're doing it and they do it well.  They're a good group of people.  They know their stuff.  They like working on vehicles.  As long as I'm in the area I'm going to continue using them.

They are excellent. They diagnosed the problem and any problem you have. They offer suggestions, the have a good price, and they remember you. We only dealt with the person at the desk and he has been wonderful.

Well, car is up to date in maintenance with Gili's

very easy to get and appointment and efficient communication through both email and phone

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This all started when we went to the our Nissan dealer to get an alignment for our 2016 Nissan Rogue.

Our dealer said they could not do an alignment because the drivers side inner and outer tire rods were bent and for our Nissan the entire steering rack would need to be replaced (which included the tire rods for the drivers side).  They gave me a quote around $1550 to do the work.

It was hard for me to understand how the tire rods were bent since this was a new car and we have been driving the car responsibly so I took our Rogue to Gilis.  I had lots of questions and one thing that made me feel at ease right away was that Gili was more than comfotable to take the time to discuss any concerns or questions I had.  I was impressed with that off that bat and also that he could communicate well.

Originally he took a quick look at the car for no charge and we didn't see any issue with the car other than the steering was out of alignment.  However, because the dealer insisted that the tjre rods were bent we, Gili and I, did a $100 inspection to determine if there were any issues and to see what needed to be done about it.

Gil shop found that the drivier's side outer rod threads were rusted (which is really unusual for a new car) and that was what was causing the problem with the alignment. The cleaned that up for an extra $100 (which they first cleaned and then told me about the extra charge afterwards) and then did the alignment for $200.   So the entire cost was 400+ some change for supplies. 

The only thing in retrospect would have been nice was to see if we could get this fix, cleaning or replacing the rusted outer tire rod threads, covered under warranty but I guess Gil's shop is not a warranty shop. 

5 stars for Gili because they took the time to talk to me without a charge and also was easy going and all their employees were nice to deal with and they saved me from the Nissan dealership! Thanks Gili!





 

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The technician, Chris, went on a test drive with me and patiently listened to my concerns. He was spot on about the work needed just by listening to me, the vehicle, and the feel of the steering.
Mike sent me an estimate before starting repairs and he wanted to discuss the details of the estimate. He was concerned whether I wanted to invest in extensive repairs considering the age of my vehicle. I really appreciated that he didn't make me feel pressured and listened to my thoughts and worked with me to determine which repairs were immediately necessary. He kept in touch several times over the couple of days Gili's had my van to let me know how things were going and to update the estimated completion time of the repairs. They were finished a little earlier than estimated. Mike called me the following day to ask how my van was running, and if I had any questions... wow!... I have never had an automotive repair center initiate a follow up call. Gili's is very serious about customer service!
One of the items I declined, was to replace the lower engine manifold gasket. The recommendation for this work was due to what appeared to be long standing leakage resulting in deterioration of the mounts. I had this work done at Aamco a little over a year ago so I opted out at this time. Of course, since the previous work was done more than a year earlier, Aamco made sure to tell me there was no longer a warranty on the parts or service. Mike, at Gili's, assured me he would make a note for the technician to check it each time I bring my van in for service.

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Gili's was awesome.  I can't say enough about their professionalism and kindness.  I dropped my car off knowing there would be a laundry list of items that needed to be done to my 8 year old vehicle, and figured I'd be without it for a few days.  Gili's called within two hours to go over the items that needed to be done, and finished the whole job the same day.  The icing on the cake was the drop-off and pick-up from the Metro so that I could get to work.

I interacted with approximately 4 people at Gilis and all were extremely kind and knowledgeable.  I was concerned that I wouldn't be able to get everything done that needed to be taken care of due to finances, but their prices were very reasonable, and the quality of the work was excellent.  I had no idea what a throttle plate was and how it would affect my car, and let me tell you, my car drives like new thanks to that added service they did.  Accelerates better, has more power.  So grateful that they took the time to do the full check of the car to find things that could keep me in my car for years to come. 

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After doing some shopping around we settled on Gili's automotive because their pricing was very competitive and they also had good reviews. Recognizing what a rare combo that is we called to schedule an appointment. With New Year's Eve on the horizon we knew time would be tight. They were extremely accommodating and we got the car back exactly as planned. They were great! We will be back with our other car now!

Gili's always tries to accommodate your schedule as best as possible. Service was fast and thorough. If you need a car for the day they will help with that as well. Good pricing as well.

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The dealership wanted $2700 to replace the driver's seat in our 2002 Sienna.  They said the problem was that the seat was stuck on the track--the motors were fine, but because of the track they'd need to replace the whole assembly.
We found Gili's on Angie's list.  I told them what the dealer had said the problem and solution were; that I was hoping for a fix.  Gili's checked it out and said one of the motors was bad; that they could replace it for about $380.  I was skeptical but in a bind--the vehicle was almost unusable with the seat stuck all the forward.  
Fixed and works beautifully, so the van lives on.  We also had them do a lot of other routine service.  We're very relieved and grateful!

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