1StopPack-N-Ship

Perfectly! The two gentlemen not only moved 17 pieces of furniture in about an hour, they were extremely careful.

Excellent.

I received several lower estimates from moving companies, but no one else was willing to build custom wooden crates, and I felt it essential to have this delicate, fragile equipment safely transported in crates, not just padded blankets. So I paid Roy three times as much as a furniture moving company to build the crates, package the equipment, and transport everything. I saw the constructed crates in his warehouse, and thought they looked solidly built. A week later, the person in Arizona who purchased my equipment informed me that only one crate had been delivered. I contacted Roy, who gave me the names of the companies with whom he had sub-contracted--Ward Trucking out of Baltimore, and Dependable Highway Express in California and Arizona. I contacted them, and after they investigated, they discovered what they thought might be the contents of one of the crates, unloaded and sitting on the warehouse floor in California, no tags, no labels, no crate. They sent me photographs to ask me to identify the contents. When I positively identified them, they sent the contents to their final destination in the back of a truck, uncrated, unwrapped, unprotected. When I called Roy back, and told him what had happened, his reply was that it wasn't his responsibility, as he had crated the equipment, and since it had arrived to the final destination, he had fulfilled his obligation to me. I told him that the reason I had used him was specifically for the crating service, and that I could have had the equipment packed and moved uncrated by a furniture moving company for much less, and that he had not delivered the equipment in its crate. He said that wasn't his fault, it was the fault of the trucking companies. I told him that he had hired those companies and therefore it was his responsibility what they did to my equipment. I had not selected them or vetted, them, he had. I asked that he refund me the difference between what I paid him and what I could have paid a moving company, but he refused. The equipment did make it to it's final destination, but that was sheer luck, and I did not pay 1 Stop Pack N Ship to maybe, possibly, with dumb luck get my equipment to Arizona; I paid them to guarantee that it arrive in perfect condition, safely secure in a crate. I will be contacting small claims court about this. It does not surprise me that they are in noncompliance with their contract with Angie's List.

They were unprofessional, unresponsive. They did not return calls, did not t ake care of my issue. They didn't get back to me multiple times. Every time I called, they promised they would get back to me immediately (over 5 times). They NEVER did!!! Months later, I never received anything for the box of $300 worth of handmade blankets of my son's that they lost. Nothing. And I filled out a form MONTHS ago describing their value. They didn't get back to e until I threatened to write them up on Angie's list. I gave them a date by which I would write them up if I did not get a reimbursement check from them after 6 months. Instead, they told me they needed a receipt -- 2 months after I filled out the requested form for reimbursement. I would NEVER use them again. Dont' USE them. They are unprofessional, unresponsive. They should not be in business. I would never send anything ever via them - EVER! Imagine their losing your box of precious things, taking no responsibility, not following up and making things rightl. Unbelievable. DO not USE them! Dr. Liz Berney

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Helped me bring in my box and helped me figure out a good way and price that fit me well. Nice to talk with.