Baltimore Granite Direct LLC
About us
Custom Fabrication of Natural & Engineered Stone for Kitchen Counter tops, Bathrooms Vanity tops, Bar and Table tops, Fireplace Surrounds and More. In 2014 Baltimore Granite has ventured into the World of Cabinetry, we offer several lines to accommodate every budget.
Business highlights
15 years of experience
Services we offer
Marble & granite-remodeling, installation, sealing & cleaning. Cabinetry lines. Counter tops. Bathroom & kitchen remodeling. Stone.
Accepted Payment Methods
- CreditCard
Reviews
4.86 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-6 of 6 reviews
Dan D.
Aug 2022
Came to measure when scheduled and installation was done perfectly Everything looks great. Would recommend2200.00 and use them again Have been using them for years !!!
Renee G.
Jul 2017
Great...have recommended them several times in the last couple of months.
Timothy R.
Feb 2016
unknown
Barbara W.
Oct 2015
unknown
Mary Z.
Jun 2015
unknown
Young L.
Apr 2014
*Note that this review has been updated. My wife and I selected Baltimore Granite for our kitchen and island counter installation. We chose them because they seemed to have the best prices and because of their outstanding Angie's List reviews. For those of you who don't care to read the details, I would recommend using Baltimore Granite for your job.
As an update, the price we received after the initial quote did change, but after closer review, Baltimore Granite's response to my first review is accurate - the updated pricing included a pencil edge which I didn't account for before when I was writing my first review. I'm unsure exactly how much more granite was needed between quote and template, but at the end of the day, that's my fault for not getting the exact specs from quote to template.
Template and installation happened on the date and time scheduled with Baltimore Granite. The installers were punctual and the actual installation of the granite was done well. At all times throughout my interaction with Baltimore Granite, my contact in the Sales Office (Julie) was responsive and very professional.
Unfortunately, during the installation, the installation team dropped the granite for the island top on my newly refinished hardwood floors (the last coat of urethane went on the weekend prior). For those of you who have gone through a complete home renovation, you understand that these kinds of issues will come up. At the end of the day what separates good and bad companies is how these kinds of issues are handled and addressed (e.g. See my other review of Noble Kitchen and Bath which did a superb job of handling the big and small issues that WILL come up during a month and a half long renovation of three bathrooms, laundry room, kitchen along with other work in my home). I'm happy to say that Baltimore Granite is a company that will make sure to make things right with their customers. That's not a quality that is easy to find with most contractors.
My initial review of Baltimore Granite was scathing and in hindsight - it was also unfair. Unfortunately for them, that review was written immediately after a misunderstanding I had with one of their installers and with a third party flooring company I had never heard of before. I immediately sent an e-mail to Baltimore Granite, and the tone of my e-mail was less than pleasant. Surprisingly, rather than getting defensive and pushing back, Julie explained why their installer had contacted me, and explained that his intentions were coming from his desire to be helpful and not because Baltimore Granite was trying to get me to accept a solution that I was not comfortable with. I worked with Julie to explore different options that made sense for everyone. Rather than trying to push a solution that might be best for them (which was what I was initially afraid was going to happen), Julie made it clear that Baltimore Granite was willing to explore a number of different solutions that made sense for everyone.
At the end of the day, we were able to work out such a solution. Baltimore Granite was very reasonable in how they handled the situation. Having done two major home renovations, I've encountered plenty of situations where contractors will not be reasonable (which is why I overreacted initially in my other review) when working on fixing the kinds of problems that will always come up anytime someone is working in your home. I'm pleased to say that this was not the case with Baltimore Granite. I would recommend them to others.
As an update, the price we received after the initial quote did change, but after closer review, Baltimore Granite's response to my first review is accurate - the updated pricing included a pencil edge which I didn't account for before when I was writing my first review. I'm unsure exactly how much more granite was needed between quote and template, but at the end of the day, that's my fault for not getting the exact specs from quote to template.
Template and installation happened on the date and time scheduled with Baltimore Granite. The installers were punctual and the actual installation of the granite was done well. At all times throughout my interaction with Baltimore Granite, my contact in the Sales Office (Julie) was responsive and very professional.
Unfortunately, during the installation, the installation team dropped the granite for the island top on my newly refinished hardwood floors (the last coat of urethane went on the weekend prior). For those of you who have gone through a complete home renovation, you understand that these kinds of issues will come up. At the end of the day what separates good and bad companies is how these kinds of issues are handled and addressed (e.g. See my other review of Noble Kitchen and Bath which did a superb job of handling the big and small issues that WILL come up during a month and a half long renovation of three bathrooms, laundry room, kitchen along with other work in my home). I'm happy to say that Baltimore Granite is a company that will make sure to make things right with their customers. That's not a quality that is easy to find with most contractors.
My initial review of Baltimore Granite was scathing and in hindsight - it was also unfair. Unfortunately for them, that review was written immediately after a misunderstanding I had with one of their installers and with a third party flooring company I had never heard of before. I immediately sent an e-mail to Baltimore Granite, and the tone of my e-mail was less than pleasant. Surprisingly, rather than getting defensive and pushing back, Julie explained why their installer had contacted me, and explained that his intentions were coming from his desire to be helpful and not because Baltimore Granite was trying to get me to accept a solution that I was not comfortable with. I worked with Julie to explore different options that made sense for everyone. Rather than trying to push a solution that might be best for them (which was what I was initially afraid was going to happen), Julie made it clear that Baltimore Granite was willing to explore a number of different solutions that made sense for everyone.
At the end of the day, we were able to work out such a solution. Baltimore Granite was very reasonable in how they handled the situation. Having done two major home renovations, I've encountered plenty of situations where contractors will not be reasonable (which is why I overreacted initially in my other review) when working on fixing the kinds of problems that will always come up anytime someone is working in your home. I'm pleased to say that this was not the case with Baltimore Granite. I would recommend them to others.
Response from Baltimore Granite Direct LLC
"Our estimate is based on the measurements and drawing that the customer provides. The estimate sheet states “Final price may vary based upon template measurements”. There were seven additional square feet which did raise the cost by less than 13%. The customer also upgraded the edge which added to the cost after the template. We called the customer to review the template and pricing. In addition, we emailed the measurements and pricing breakdown for final approval prior to cutting the stone. We understand that it is very important to the homeowner that a licensed qualified contractor completes the repair. We have not encountered this issue in the past. Once we receive the estimates from the companies that the homeowner selects, we will move forward with scheduling the repairs."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Baltimore Granite Direct LLC is currently rated 4.8 overall out of 5.
Baltimore Granite Direct LLC accepts the following forms of payment: CreditCard
No, Baltimore Granite Direct LLC does not offer free project estimates.
No, Baltimore Granite Direct LLC does not offer eco-friendly accreditations.
No, Baltimore Granite Direct LLC does not offer a senior discount.
No, Baltimore Granite Direct LLC does not offer emergency services.
No, Baltimore Granite Direct LLC does not offer warranties.