Spartan Junk Removal

TLDR: 10:00AM-12:00PM schedule timeslot, no show. Had to call the company multiple times to inquire about the delay. Manager never called back about it. Couldn't cancel by phone or online. Finally received a call at 2:48 PM saying they will arrive in 30 MINUTES. Already wasted an entire day that I set aside, just for an estimate visit, nevermind the cost. Unprofessional, lacking proper communications and courtesies. I reached out to Spartan Junk Removal because they looked like they had good google reviews and they were nearby. They scheduled me for a Monday slot from 10:00AM-12:00PM window. This seemed reasonable, most services provide an arrival window. At around 11:00AM, I receive a call from the service person saying they are delayed and should arrive closer to 12:00PM. He also said he would follow-up in case of further delays. It is now 1:00PM. I call their customer service number to inquire what is going on. The customer service rep told me the main number was ONLY FOR SCHEDULING APPOINTMENTS. They would have to forward my concerns to another department and have them call me back. They explicitly told me that they couldn't even look up my appointment slot. I left my concerns to them to forward to their manager. 1 hour later, I call them again, same deal. The customer rep told me they couldn't do anything and could only pass my concern along to the manager as an urgent message. Keep in mind, once you confirm the appointment online, there is no option to cancel the appointment. So, I was forced to, once again, leave a message and just hope they show up. I couldn't even leave my house because there was no means for me to cancel. It is now 2:48 PM. I finally get a call from the service person saying they are on their way and will arrive in 30 MINUTES as if nothing has happened. I took time off to be available for this service. I have now wasted an entire business day waiting for a service that should've been resolved by noon. I had to unfortunately cancel the appointment because it would be the end of day by the time they get here, do an estimate, and haul my stuff away. I wasted a whole day and had other commitments at this point. I have never run into a service that was such a hassle to deal with just for an initial visit. Keep in mind the following: 1. Their call number is ONLY for scheduling appointments. They cannot look up your existing appointment, they cannot reach a manager directly. The "manager" never called me back despite two calls that I made. In fact, no one from their departments called me back to address this enormous delay. 2. Once you approve your appointment online, if you click the change/cancel link in the email, it clearly states "Changes to this appointment can no longer be made online." There is no further options to cancel anywhere on the page, even if they are prohibitively late. Utterly disappointing and wasted an entire day that I set aside. Completely unprofessional business lacking crucial communications or courtesies that other businesses provide as a baseline. Decided to go with a competitor that managed to book me a timeslot within the same day and actually arrive within the schedule timeslot.

The service was good. I will recommend them to others.

Preston and Dion came out and did a great job at a great price. They even swept my dirty garage afterwards leaving it cleaner than before.

Polite , professional and fast. Came back a couple of days later with a truck with ramps to load the mower. Would definitely use again.

The job was done very quickly by a professional crew that exercised great care to avoid any damage to my property (there was none). The service was provided at a good price with the added plus of serviceable items being donated to the needy rather than discarded. It was really good to see a company with a customer-minded focus for a change. Will be calling upon Spartan for my next hauling project.

After a zillion dump/give-away runs from the house we left and unpacking at the new house, we ran out of steam. I found Spartan and made the appointment same-day and they were on time, personable, quick and very helpful! Preston and Don were just fantastic, loading up our crazy piles and offering help while I loaded my car with some last items. The experience could not have been better and I felt a load was lifted off of me - because it was! Thank you, Preston & Don!

Wonderful ! They were professionals, Curtious and reasonable prices!

Fast and neat

Late... but kept us informed. Large truck was in for repair...used rental truck. Because of rental were not able to empty the load at close facility. Came back next day to finish job. The Teams they sent on both days were a fantastic, polite, hard working, patient guys. Really felt bad that they did not have there usual truck and equipment to make their job easier. For future references...if using a credit card 2 Days...Large purchases. same company tips off possible fraud .

Great job, friendly, polite, careful. Preston and Amanda were great!

Online appointment was very easy. Hauling company called 20 minutes before arrival as promised and then showed up on time. The two person crew was very quick at getting the items out of the house.

Chris and him team took away all of the construction debris and random things from my home after renovation. I had old ceiling fans, lights, drywall, boxes full of packing material, and some small furniture that I no longer needed. First, they called me when they were on their way, which was very much appreciated when planning my day around my kids schedule. They had given me a two hour window, but it was nice to know exactly when I needed to be there. Then, when they arrived, I just showed them where everything was and didn't need to stage anything or bring anything to the curb. After they quoted me an estimate, they were ready to begin the work right away. The guys were thorough in making sure that everything I needed gone was removed from my house and I was very happy with how clean my home looked in the end. I would highly recommend Spartan Junk Removal to anyone who needs hauling services!