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Royal Flush Cleaning Inc

House Cleaning, Lawn and Yard Work, Landscaping,

About us

Royal Flush is a family owned & operated customized housecleaning service, since 1985, serving Montgomery Co, Frederick, Hagerstown and NW DC. Our trained ace teams professionally clean your home, with an experienced English speaking supervisor on every team. The duo Queen of hearts management team, Patricia and Sandy, are accommodating and responsive. Upon request, we use green products, at no additional cost. Additional email - [email protected]. Additional phone number - (240) 477-6745. Additional address PO Box 2367 Hagerstown, MD 21741. Bio Rich Green Care is our Outdoor Landscape Division, a premier landscape service!

Business highlights

40 years of trusted experience

Services we offer

Housecleaning, Floor Cleaning, Window Cleaning.

Services we don't offer

Move Out Cleanings.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.5303 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
17%
3
8%
2
4%
1
3%


Rating CategoryRating out of 5
quality
4.4
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.5
Showing 101-125 of 303 reviews

Jennifer C.
01/2013
5.0
house cleaning
  + -1 more
Very professional and cleaned everything they advertised they would clean. The 2-person crew (Irma and Raquel) were prompt and courteous and cleaned away years of dust, dirt, and neglect. For so long we did not want to entertain in our home because there was so much dust, but they changed all that. We now have them come every two weeks and it is the best investment we've made in a long time. We HIGHLY recommend this cleaning service... Just Awesome!!
Description of Work: An Awesome and Thorough Cleaning Service!!
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Michael M.
01/2013
5.0
house cleaning
  + -1 more
I have used them a few times. They are local, and they do a good job for me every time I had them. I just like them the first time that they did the job. I spent $75 for two ladies to come do four hours of cleaning, but they do it in two hours because there are two of them doing it. They are very easy to deal with, and I think they can tailor your needs to weekly, bi-weekly or monthly cleaning. I have not used them for other things basically. I have them come out monthly, and they do everything when they come. Their price is comparable to a lot of others in the area.
Description of Work: I use the housecleaning services of Royal Flush Cleaning Inc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Denise K.
01/2013
5.0
house cleaning
  + -1 more
communication was excellent, ladies showed up on time, they were efficient and friendly. A+ on all the work except the shower doors on the tub, I think they could have been cleaned better. I would definitely use them again.
Description of Work: pre-holiday clean
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Ryan B.
01/2013
4.0
house cleaning
  + -1 more
Again, we are still using them after 18 months and they come every two weeks.
Description of Work: We have been using Royal Flush for about 18 months now. They clean our house every two weeks. They do a good job in keeping the house clean and are pretty responsive if we have special requests to do a more intense clean on certain areas (window shades) that arent part of a normal clean.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$80

Joanne G.
12/2012
5.0
house cleaning
  + -1 more
I'm so glad I tried their $79 house cleaning. My home sparkled afterwards. I called Sandy to arrange monthly cleaning service for $100 and I'll never go back. Thanks to Sally and Anna for their kind and thoughtful work. They're incredibly flexible and dependable.
Description of Work: Full house cleaning service for the special offer of $79.00

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mary H.
12/2012
5.0
house cleaning
  + -1 more
They arrived promptly and worked non-stop were very pleasant to have in my home. They did a wonderful job I would highly recommend them and will hire again in the future.
Description of Work: They arrived promptly and cleaned my two bathrooms, bedroom, hallways, stairs, kitchen, living room and dining room non-stop and were very through. They did a wonderful job I would highly recommend them and will hire again in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Annette G.
12/2012
5.0
house cleaning
  + -1 more
From the moment the two person crew walked in the house they were professional but not aloof - as I have experienced with some others. In the past, with other services, I have had to go through and go over some of the areas they "cleaned." Not in this case. Everthing was spic and span and I couldn't have been happier. I had a party a few days later and people remarked on how tidy my house looked. Have opted to have them come back in for a once a month cleaning just to keep things upcoul
Description of Work: I purchased an Angie's List special from Royal Flush Cleaning Inc and was very happy with the experience. The crew was punctual and listened attentively to find out what I wanted them to clean. They spent two full hours cleaning bathrooms, bedrooms and living areas thorougly and even cleaned blinds! The house looked shiny clean afterwards.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Allen & Arman C.
12/2012
5.0
house cleaning
  + -1 more
We got what we paid for. We received 4 hours of housecleaning, 2 people for 2 hours. The ladies were on time and very pleansant to deal with as was Sandy who handled the scheduling.
Description of Work: They performed housecleaning, primarily in the kitchen and bathrooms as we instructed, and some vacuuming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Aria M.
12/2012
3.0
house cleaning
  + -1 more
Overall I my expectations were not met; as I would have hoped for a bit more attention to detail, cleaning the countertops, dusting of television stand and over the fireplace. Vaccuming of the couches and there were areas in the kitchen that were missed. Again, none of this we consider show stoppers, but one would expect attention to such details. I would not use them again, but I should state that we have now used two such companies from Angies List and received about the same level of service from what is considered by others as grade A.
Description of Work: I used the promotion offered through Angies List to try a this cleaning service. I have held off writing a commentary for a long time, as to give myself the opportunity to compare their services with others. While this review may seem negative, I found that unfortunately it seems to be the norm, either that or we were just lucky this way. Our bedrooms are all carpeted and our livingroom and dining areas are wood floors and kitchen is ceramic. So here's my review of the service given: 1. Two woman arrived and upon a brief description of what we areas we liked cleaned they began their work; they didn't arrive exactly on time, but within what I would have considered reasonable. 2. I found more socializing between the two ladies than work being performed 3. I found that they were not as detailed as one would have expected especially when it comes to dusting; it was very evident where dusting was not done 4. After pointing out the areas missed, they did clean it 5. They were both polite and only one was comfortable speaking in English There work took a little less than the 4 hours, but it was sufficient.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$75

William C.
12/2012
4.0
house cleaning
  + -1 more
Work done as scheduled and professionally.
Description of Work: General cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Lauren D.
12/2012
5.0
house cleaning
  + -1 more
Good enough for me to hire them on a regular basis.
Description of Work: I have been using Royal Flush cleaning services since I first tried them for a BIG DEAL. There are 2 ladies that come once a month and they do a good job. I would say that they do what I expect. I can't say that I'm blown away by the pristine sparkle of their work but it's good for my purposes and the price. If I have a special request they honor it (ie.,vacuum AC/heat vents) but might not do it otherwise. They are reliable.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$85

Stacey G.
12/2012
5.0
house cleaning
  + -1 more
Sandy was very professional and receptive to work with in scheduling the cleaning. Maria showed up on time and did the cleaning as expected. I was very satisfied.
Description of Work: General house cleaning: dusting, counters, furniture, floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Trish W.
11/2012
5.0
house cleaning
  + -1 more
They did a great job. I’d use them again.
Description of Work: I purchased a Big Deal for 4 hours of house cleaning. They did 3 bedrooms, 2 bathrooms, the kitchen, the dining room and the living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Linda T.
11/2012
1.0
house cleaning
  + -1 more
Overall, I was frustrated because I had purchased the service to help ready my house for a visit from husband's family. There was plenty of lead time but they couldn't accommodate me. Then they forgot about me.I did not receive a refund. I would have appreciated a phone call. They knew how to reach me by phone when they cancelled.
Description of Work: I asked for a couple of dates, couldn't have them and then got a date but it was cancelled. No one ever called or came to clean my house. What should I make of this? I don't know. No service was performed therefore I can't evaluate their performance. They did not return my money.
Rating CategoryRating out of 5
$75

Response from Royal Flush Cleaning Inc
As this customer said, "no service was performed". We offered a few dates that we had open, which originally didn't work for her. Then we rescheduled, because she said our dates didnt work for her. When we finally got a date that worked for her, she cancelled, saying that she didnt want service. We apologized as we try to accomodate the requested day, but in this case it took a little longer.

Melissa J.
11/2012
4.0
house cleaning
  + -1 more
I had very cordial communication with Sandy from Royal Flush. She did have to change my date of service after we'd agreed on a time, and it was fortunate that my work situation with an injury allowed me to be flexible. The two-person crew arrived at my apartment considerably early (approximately 40 minutes prior to the appointment time.) Again, fortunately, I was home. The crew was very efficient and had the bathroom and kitchen cleaned in very short order. However, they were not very thorough with dusting my shelves, and I had to point out areas of dust in obvious locations that had been missed. I had indicated that they did not need to clean in the bedroom, so there was adequate time for a thorough job, especially as the apartment is very small. Despite having paid for a four-hour session, the crew was done in under an hour and one of the crew members approached me for my Big Deal paperwork. I noticed that my sliding glass door had not been cleaned. I asked if I had misunderstood the website, which had indicated that was part of the service. There was discussion in Spanish between the crew members, and then one crew person quickly cleaned the door. I gave both members of the crew a gratuity, and they departed. The service was okay, but - considering that they had three hours more they could have worked - I was disappointed that I had to re-dust my shelves to take care of the spots they missed.
Description of Work: I used a Big Deal offer via Angie's List for four hours of housecleaning services. The cleaning included cleaning floors, counters, shelves, and a sliding glass door in my one-bedroom apartment. I paid $75, plus gratuities to the crew.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$95

Patrice W.
11/2012
5.0
house cleaning
  + -1 more
I have been using them for about 6 months and Sandy has always been very helpful! There was an occasion that I was not happy with the job that was done and Sandy immediately sent another crew to clean my house again complimentary. They go above and beyond to make certain the customer is satisfied!
Description of Work: I use Royal Flush on a bi-weekly basis to clean my home.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$85

Sandra G.
11/2012
5.0
house cleaning
  + -1 more
Two people came to clean the house so instead of the 4 hours listed on the coupon, I received 2 hours with 2 people. I would have appreciated knowing this before the cleaning took place. When the team arrived, they asked to see what needed to be cleaned and discussed my priorities since 2 hours was not going to be enough time to clean the entire house. The team did a good job of cleaning at a surface level. My expectation had been a little more thorough cleaning (scrubbed floors instead of rinsed, for instance) but all-in-all, the house looked great and a lot of territory was covered during the two hours the team was here. I will use the service again but make sure I more fully understand what will be done and properly set my expectations for the next cleaning.
Description of Work: I had an Angie's coupon for four hours of housecleaning including bathrooms, bedrooms, washing floors, and vacuuming.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Elisabeth S.
11/2012
5.0
house cleaning
  + -1 more
I was glad that they brought all their own tools and cleaning supplies. They removed all trash and put liners into each trashcan. The house even smelled good.
Description of Work: A team of two women came for a period of two hours as advertised. The first appointment had to be changed and I was notified of that promptly. They arrived promptly and went right to work. I have not had a housecleaner before and am not a very good cleaner. The team did an excellent job especially on the bathrooms and kitchen. They vacuumed and dusted a good sized house filled with art collections and years of stuff. My brother visited a few days later and commented (in amazement...) how good the house looked--then he repaeated the comment to several other family members.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

KAREN S.
10/2012
5.0
house cleaning
  + -1 more
I bought this service as an Angie's list Big Deal. It was well priced and the company was great! One cleaner came and she did a terrific job. She was punctual, quick and thorough.
Description of Work: General housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Carol G.
10/2012
4.0
house cleaning
  + -1 more
I had them concentrate on the bathrooms and the kitchen, which is very large. They also vacuumed. These tasks are especially difficult for me to perform.
Description of Work: My townhouse was very dirty, since I am not strong enough to clean it myself. The two women who came over were very polite, friendly, and most importantly to me - nonjudgemental. They were unable to finish everything in such a short visit, but they tried. I don't remember what I paid or what month they came. Sorry!

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aditi S.
10/2012
3.0
house cleaning
  + -1 more
They cleaned my house. Very prompt. However, I was not satisfied with the work. After they left, I saw that my wood floors weren't swept properly as there was dirt and dust every where. It almost felt that they didn't even clean the floors. My kitchen floor was still dirty. On their way out, they broke a cabinet I had by the front door and left me to fix it. Just not happy overall.
Description of Work: They cleaned my house. Very prompt. However, I was not satisfied with the work. After they left, I saw that my wood floors weren't swept properly as there was dirt and dust every where. It almost felt that they didn't even clean the floors. My kitchen floor was still dirty. On their way out, they broke a cabinet I had by the front door and left me to fix it. Just not happy overall.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$79

Response from Royal Flush Cleaning Inc
We offered to return to reclean wood floors, and to repair broken cabinet, but the customer did not respond to my offer. The cabinet was behind the front door, and when the crew opened the door, the door chipped the cabinet. While I wouldn't consider this accident due to our staff's negligence, I did offer to have it repaired.

Sharon K.
10/2012
3.0
house cleaning
  + -1 more
I bought the services as an Angie's LIst Big Deal: 4 hours for $75. The price doesn't sound bad, but it was just one lady who didn't seem to speak English (and my Spanish is basically non-existent). She arrived late so didn't spend 4 whole hours. The quality of the work was nothing special. Overall I wasn't impressed enough to hire the company again.
Description of Work: A lady from Royal Flush came to clean our 2100 sq ft house, which includes 4 bedrooms and 4 baths.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$75

Response from Royal Flush Cleaning Inc
Our offer allows up to four hours of cleaning, with 2 cleaners up to 2 hrs, or 1 cleaner up to 4 hours. They must complete the 10 points of service, which is very clear in our big deal. Once the cleaner(s) are finished, they leave.

Lauren H.
09/2012
5.0
house cleaning
  + -1 more
Getting the appointment scheduled and confirmed was a hassle. But I was very pleased with the job the cleaning crew did. They worked very diligently while they were here.
Description of Work: They did 4 man-hours of housecleaning per the promotion. Two person crew was here for a little over two hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$75

Keith O.
09/2012
5.0
house cleaning
  + -1 more
It went great. I made the appointment. They were very pleasant. They showed up on time. Cleaned my house, and left.
Description of Work: They throughly cleaned my bathroom. They vacuumed, dusted and pretty much cleaned my whole house. Cleaned the baseboards,window sills etc. Fantastic value. 2 ladies spent close to 4 hours here on my 2200 square foot house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Fran P.
09/2012
5.0
house cleaning, window cleaning
  + 0 more
Royal Flush house cleaners have been working here monthly for about a year. The same two women come each time; they are very pleasant and reliable and do a great job. The cost is $75 each time. I also had my windows washed through Royal Flush last September -- all 36 of them, including the 15 wrap-around windows that run the width of the house in an upstairs "Florida" room. These windows had not been cleaned in more years than I care to disclose, and the window wells between the screens and the windows were clogged with dirt and leafy debris. It took the window washers (two men) two consecutive days to complete the work. They cleaned the windows, the wells, the sills throughout the house and left everything spotless. The cost was $480.
Description of Work: monthly house cleaning one-time window washing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

13421 Walnutwood Ln, Germantown, MD 20874

http://www.royalflushcleaning.com

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Lawn and Yard Work,
Landscaping,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Tree Service,
Leaf Removal,
Plumbing,
Garbage Collection

FAQ

Royal Flush Cleaning Inc is currently rated 4.5 overall out of 5.
Royal Flush Cleaning Inc accepts the following forms of payment: Check
Yes, Royal Flush Cleaning Inc offers free project estimates.
Yes, Royal Flush Cleaning Inc offers eco-friendly accreditations.
No, Royal Flush Cleaning Inc does not offer a senior discount.
No, Royal Flush Cleaning Inc does not offer emergency services.
No, Royal Flush Cleaning Inc does not offer warranties.
Royal Flush Cleaning Inc offers the following services: Housecleaning, Floor Cleaning, Window Cleaning.
Move Out Cleanings.

Contact information

13421 Walnutwood Ln, Germantown, MD 20874

http://www.royalflushcleaning.com