IDEAL BUICK-GMC-TRUCK-HYUNDAI

I thought it was a little much and I could get it done at jiffy lube cheaper but I have their warranty. They are little grumpy about providing the shuttle service to get me home and back. The workmanship, the mechanical part is fine. The customer service is why they get a B, they are a little surly at times.

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unknown

When I examined the paperwork the next day, I was horrified. I phoned the dealer to cancel the warranty. They were cagey about agreeing. Claimed they had disclosed the cost, which they did not do except in the fine print of the contract. It took several more calls and e-mails to various officials at the dealership, but finally they agreed to cancel and to refund the money, which had been tacked onto the amount financed by the bank. After two weeks I checked with the bank and found that only $1000 had been refunded. This was in the form of a check from the dealership to the bank, which was fine. So I had to phone/e-mail various officials at Ideal again to get them to refund the other $998. Again the runaround. Finally somebody agreed. In another two weeks the money was credited to my account. An honest, up-front dealer would have disclosed the cost of the extended warranty orally. And it would have refunded the full amount immediately.

unknown

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Service was fine and prompt and courteous staff.

The service was terrible from start to finish. The parts for the car were not in stock, and they had "no idea" when they would be in!!! To add insult to injury, they don't provide loaners and they gauge you with this fly by night rental company that charges more than anyone else in town. I do not recommend buying a vehicle from there and I certainly don't recommend getting your vehicle serviced there!!!

My headlights were not working and it was due to an electrical problem. They had my car for a week and said it was fixed. It wasn't and both key fobs did not work when I took my car home. When I called to complain, they were short with me and told me to bring it back. They refused to take responsibility for the key fobs. They kept my car another 3 days and refused to cover my rental.