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Sparkletime Cleaning Service

House Cleaning, Carpet Cleaning, Floor Cleaning and Waxing,

About us

Here at Sparkletime we value customer satisfaction, which is why we provide quality carpet cleaning, house cleaning, office cleaning and upholstery cleaning services at a very reasonable price. Sparkletime is family owned, operated, and provides the very best cleaning services in most parts of Maryland. We are registered and insured with one goal. Exceed every customer's expectation every time.

Business highlights

16 years of trusted experience

Services we offer

House, Office, & Commercial Cleaning. Carpet & Upholstery Cleaning. Post Construction Clean Up. Move Out & Move In Cleaning.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6382 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
15%
3
8%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 351-375 of 382 reviews

Jonnifer L.
10/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: One person was sent to do a deep cleaning of our home. She did a good job. but a better job could have been done with a team,if at least two people were sent it would not have taken as long. It took approx. 5 hours which I thought was too long. some things were over looked but what was done was done very well.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
punctuality
4.0

$199

Response from Sparkletime Cleaning Service
Thank you. It was a deal purchased on Angie's List and it was stated on the deal that it could be one cleaner doing the cleaning. We also don't work on an hourly basis, we are there till the job is done.

Dan K.
10/2014
4.0
house cleaning
  + -1 more
They did a good job.
Description of Work: They cleaned ten rooms for me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Sparkletime Cleaning Service
Thank you for choosing us!

John N.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: house was empty so they did a general clean up less appliances because they were new.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sparkletime Cleaning Service
Thank you!

Gregory M.
09/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Full house cleaning (3500 sq ft) after moving out of the house prior to settlement with the new owners. It went very well. Sparkletime worked well with me and my realtor's schedule (realtor was needed to let the Sparkletime cleaners in the empty house) to get the house clean and ready for settlement. The realtor told me that the house looked in excellent condition and very clean after the service. Sparkletime was not hard to work with to arrange the details.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Sparkletime Cleaning Service
Thank you for your patronage!

Ryan B.
09/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Very friendly and good quality job. Missed a couple minor things that were included in the price, but would certainly recommend to others.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Adrian C.
09/2014
5.0
carpet cleaners, house cleaning, floor cleaning
  + 1 more
It went Very well!
Description of Work: $199 for a Whole Home Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage and the review.

Joseph B.
09/2014
5.0
house cleaning
  + -1 more
.
Description of Work: It is a continuing service for housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Sparkletime Cleaning Service
Thank you.

ISABELLE M.
08/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned my house. I was pleased, but had to point out some missed areas. A- |Would use again, but quite pricey.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you for your patronage! We are not pricey though. We are better priced than most of our reputable competitors. We do a price analysis often to know what others are charging. And we offer a better service and more detailed cleaning than most.

Joanne A.
08/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: I purchased a $249 Big Deal for a comprehensive housecleaning (windows included) service in October 2013. When I first purchased the Big Deal, the company emailed me and I emailed them back with my availability. I wanted the work done before Christmas 2013. I never heard back from them and I kind of forgot about the Big Deal for awhile, but only because I never heard back. I called them last month and someone picked up right away and was very pleasant and willing to honor the Big Deal. This is when I found out that the Big Deal is more of a deep clean so I need to clean up some clutter before they come. I am planning to hire someone else to help me get organized so I can utilize the Big Deal. I wasn't aware that the Big Deal was for a deep clean, but I hope to use the Big Deal. I have not been able to schedule an appointment with them yet because I need to get organized first. The thing is, I purchased the Big Deal because I am busy and need the help so ideally it would have been nicer if they were more eager to complete the job earlier, at the time of purchase because now it's now nearly a year later since I originally purchased the Big Deal with the desire to have the work done relatively soon thereafter.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Sparkletime Cleaning Service
The customer called asking if we could honor a deal she purchased a year ago. She stated that she forgot to call and schedule a date for service. In good faith, we agreed to honor the deal even though it had expired. The customer never emailed or called to schedule service and she admitted that to me herself (I don’t know why she is saying something different on the review).The customer also stated that there was a lot of furniture and clutter that needs arranging and I advised her that the discounted deal she bought does not cover that, I guess she was disappointed to hear that. We have neither scheduled nor performed any cleaning service for this customer. During our phone conversation, she stated that she will make arrangements to have her house decluttered and arranged as there was so much arranging that needs to be done. She said she will call us back to schedule cleaning once her house was organized and decluttered. We fail to see what warranted this review, as we have not performed any service. We agreed to honor an expired deal and have been very professional in our limited interaction with this customer. We really are not enthusiastic about providing her service any longer, I wonder how she would review the cleaning itself – She has already formed an opinion about us. It seems she did not like the fact that we couldn’t declutter and arrange the house as well as clean. We can only perform service within the guidelines of the deal that was purchased.

Melissa B.
08/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Myra P.
08/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaning, dusting & vacuuming

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Sparkletime Cleaning Service
Thank you for choosing us.

Thorlough C.
07/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Sparcletime cleaning did a remarkable job!!! I have used oters in the past, yet known compare. keep up the great work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you so much!

Chris M.
07/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you

Lisa W.
07/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: I called this service as part of an "Angie's Deal." The owner was very responsive, and able to send someone over for an emergency clean within 2 hours. One person came (the deal was for a "whole house clean for $200) to clean, and was at the location for 3 hours. That works out to about $70/hr! NOT a deal, especially considering that after the cleaning person left, I noticed that ceiling fans (some, not all) were not dusted, lamp shades were not cleaned, surfaces not properly wiped down, etc. They did thoroughly clean the bathroom, however. It was a "C" job with a "D" price.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$210

Response from Sparkletime Cleaning Service
The deal was for $199 for a whole house cleaning and it’s stated on the deal that it’s going to be one or two cleaners. The customer also asked me how many people were coming I said one. I’m not sure why the customer is complaining about the price, she pre paid for the service online herself and it was also stated that it was one cleaner or two cleaners that will perform the job. On the average most houses are completed within 3.5 hours depending on size, larger houses take more time. I always encourage customers not to buy the deal if they have any kind of reservation about the price because they will never be satisfied no matter how well it’s cleaned. On the contrary we’re more affordable than 90% of cleaning companies out there. The customer broke down the hourly rate to $70/hr by her computation not realizing that the $70/hr does not all come to us. Angie’s has gets a portion of that. I wish the customer expressed her dissatisfaction during the walkthrough or called us, we would have gone back to clean at no cost.

Daniel B.
07/2014
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: Move out clean of 3-bedroom rental property, including carpet clean and shampoo. I was provided a quote over the phone and a one hour window for the cleaners to arrive. They arrived within the time they had indicated, and did a thorough job. They were polite and when some confusion arose about the agreed upon price, they honored the price I was quoted on the phone. They promptly emailed an itemized receipt upon request. I would recommend them highly and readily use them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Sparkletime Cleaning Service
Thank you!

Benjamin C.
07/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: I purchased the Big Deal, $199 for a Whole Home Housecleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Sparkletime Cleaning Service
Thank you

Nathan S.
06/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sparkletime Cleaning Service
Thank you!

Amanda G.
06/2014
4.0
house cleaning
  + -1 more
.
Description of Work: The cleaners were late to arrive, but were courteous enough to call ahead and let me know they were delayed. The cleaners were friendly and professional. I had just moved in and was hiring them to do a full house cleaning, as the previous tenets had left the place rather a mess. I paid extra to upgrade to a move in/out deep clean (I specifically asked for them to concentrate on the kitchen and bathrooms). They did a nice job on the general cleaning and sanitizing, and were happy to provide additional cleaning (scrubbing) to areas I pointed out that needed it (because there was residue or grease caked on inside a cabinet, drawer, oven vent, etc.). The only reason I marked them down slightly is because I found some additional places that could also have used extra scrubbing that I had not noticed/pointed out while they were there (other cabinet doors, shelves, etc. - although everything had been at least wiped down). Unfortunately I did not catch these while walking through with them (my own fault). Overall, a very good general cleaning of my home - they even wiped the window sills and dusted the blinds! But as I had specifically wanted / paid for a deeper "scrub" of the grime left over from previous tenets, there were a few areas that could use improvement. I got the impression the ladies who came in were more accustomed to providing general cleaning services. But they were very nice ladies, and I'd be happy to hire them again for regular / periodic house cleaning services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$290

Response from Sparkletime Cleaning Service
Thank you for the review. I wish the customer had informed us, we would have gone back to fix those areas.

Brenda S.
05/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Extensive cleaning of entire house. Cleaned windows. Cleaned sheet rock dust from basement family room that was recently renovated. | |Emmanuel stayed in constant contact with me throughout the day to keep me abreast of changes in their schedule. He made it a priority to get to my house since it was going on the market for sale the next day. I so appreciated his professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Nancy P.
05/2014
5.0
house cleaning, oriental rug cleaning
  + 0 more
Results are superior!
Description of Work: Not only did their staff do an excellent job cleaning the rental unit I had lived in in Chesapeake Harbour but also they were recontacted by me to do the same (general cleaning AND rugs) in the condominium I recently purchased. In my new home in Heritage Harbour in Annapolis they were able to get a bad stain out of the rug in the foyer area.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$320

Response from Sparkletime Cleaning Service
Thank you for choosing us.

Denise B.
04/2014
1.0
house cleaning
  + -1 more
unknown
Description of Work: They were awful. They said I had already had carpet cleaning when I called to reschedule my appointment. This was a LIE. They did not believe me & wanted to come out to inspect my carpet to see if it had been cleaned. After several phone conversations, they apologized & said they made a mistake. I told them I no longer wanted their services since they basically said I lied. I requested a refund from Angie's list. I will never do business with this company again!!!!!! They were very disrespectful & unprofessional!!!

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Response from Sparkletime Cleaning Service
This was a very confusing situation: Customer called us a couple of times to reschedule, she then finally called to cancel the appointment altogether, only to call back 2 months later to reschedule. By that time her work order had been purged out of our system. Due to the length of time it took we weren’t sure if the work had been done or not. We never said she lied, that would be rude. We asked a simple question are you sure it wasn’t already cleaned when you weren’t home (there could have been another member of the family home) two months is a long time! I then told her to give me some time to research the issue, after reviewing all the notes I realized the following” Customer called us a couple of times to reschedule, she then finally called to cancel the appointment altogether, only to call back 2 months later to reschedule. By that time her work order had been purged out of our system.” I then called the customer to explain what caused the confusion. If we really wanted to say she lied, we would not have called back to tell her we figured out what caused the confusion. She said it herself that we apologized and said we made a mistake. I even offered her free deodorizing. We apologized! What more could we do?! It was a mistake. She made a mistake herself writing this review, the category of this review should be under carpet cleaning and not house cleaning but she put it under house cleaning. My point is anyone can make a mistake even great companies like ours. To err is human: To forgive is divine!

Marjory C.
04/2014
4.0
house cleaning
  + -1 more
.
Description of Work: $249 for a Comprehensive Housecleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Response from Sparkletime Cleaning Service
Thank you.

Deidra W.
03/2014
3.0
house cleaning
  + -1 more
.
Description of Work: Not thorough enough. I felt the cleaning supplies did not add a clean and disinfectant touch. They put conditioner for hair in toilet plunger bowl. And emptied a cup of orange juice and put toothbrushes in it.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$300

Response from Sparkletime Cleaning Service
I have to first apologize to the customer for finding her shampoo in a plunger bowl. I had a meeting with my crew when I saw this review, they were as shocked as I was, and they did not seem to remember seeing that. There was a lot to do in that house, there were clothes and everything everywhere, they spent two hours arranging before they even cleaned. In regards to the disinfectant touch that the customer said she did not feel, I really do not know what that means. We are not going to use chemicals that are used to clean hospitals or crime scenes to clean a residential home, which can be harmful to kids and pets, even to adults. We have used the same products for over 7 years and never heard such. We use the same products as other cleaning companies, in fact some customers request for green products to be used to clean their homes. We know one single error or omission can make some customers very angry but it will be easier for the customer to call us and inform us so we can go back and fix it, we are not a perfect company but a very hard working crew. There is no such thing as a perfect company! We just make sure we do not make the same mistake twice. The best auto companies have recalls... We did a walk through with the customer, she expressed that she was so impressed and even tipped the crew over $30 (I would think the customer did that because she was impressed). We seldom get situations like this though. I wish I could interview a customer in a situation like this. My question will be why did you say you were greatly satisfied after the walk through and why tip the crew if they did not do a great job? -;)

Michael J.
02/2014
5.0
house cleaning
  + -1 more
I liked the service.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you for patronizing us.

Carol M.
12/2013
5.0
house cleaning
  + -1 more
.
Description of Work: The contract deal was for whole house cleaning plus accessible windows. I have no complaints. Yetsi worked VERY hard as house was very dusty and everything was sparkling clean when she finished.I will have no problem requesting her again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Response from Sparkletime Cleaning Service
Thank you for patronizing us.

Contact information

8721 Hayshed Ln, Columbia, MD 21045

http://www.officeandhousecleaningservice.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Errands

FAQ

Sparkletime Cleaning Service is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Sparkletime Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Sparkletime Cleaning Service offers free project estimates.
Yes, Sparkletime Cleaning Service offers eco-friendly accreditations.
Yes, Sparkletime Cleaning Service offers a 5% senior discount.
No, Sparkletime Cleaning Service does not offer emergency services.
Yes, Sparkletime Cleaning Service offers warranties.
Sparkletime Cleaning Service offers the following services: House, Office, & Commercial Cleaning. Carpet & Upholstery Cleaning. Post Construction Clean Up. Move Out & Move In Cleaning.
Ask for details.

Contact information

8721 Hayshed Ln, Columbia, MD 21045

http://www.officeandhousecleaningservice.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM