Pioneer Custom Cleaning
About us
Pioneer Custom Cleaning, Inc is a family owned residential cleaning service that has been servicing the Howard and Montgomery County area for the last 27 years. Our teams of professional cleaners perform a floor to ceiling clean every time they clean a home. We bring our own supplies and are bonded and insured.
Business highlights
Services we offer
Residential & window cleaning, initial & maintenance cleans.
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 13% | ||
| 7% | ||
| 0% | ||
| 0% |
My wife's interaction is different. She refers Pioneer to her buyers, sellers, and others who rely on her for referrals to vendors. She has worked hard to develop a high quality list of service providers and only refers the best. She swears by Pioneer and does not refer any other cleaning company.
PS: My wife just walked by as I was typing up this review and she said and quot;there should be an A+ for them!and quot;
"As owner and president of Pioneer Custom Cleaning, I would like to respond to the member comments regarding our service. We serviced the member's home from June 3rd, 2002 to April 6, 2009 when she canceled her service. No reason was noted for her decision. She then resumed her service on March 29th, 2010. In the interim, she told me that she had tried another service. We were happy to have her resume and did an initial clean at no extra charge even though the condition of the home had greatly deteriorated. Each time the member called, I visited her home the same day to evaluate her concerns. When her concerns were heard, we reconciled them together, and I believe, to our mutual satisfaction. However, it became apparent to me that we were not a good fit and the staff was in a no-win situation. I terminated service to her with explanation, and wished her well. This occurred on May 12, 2010. I am startled that over a year later, this evaluation was posted. I am saddened for both of us. Regarding accidents that might occur, we are very clear with our staff that if an accident happens, they let the supervisor on the team know immediately, and it is reported to the client and the office. Unfortunately, accidents will happen as we touch hundreds of things in a client's home on each visit. Our staff is aware that no penalty is given to them and the company absorbs the cost if any."
"In response to the client giving us a "B" for quality, we called the member to see if there was anything we needed to rectify in order to get an "A" rating. The member assured us that our quality was worthy of an "A" rating and was not sure why a "B" rating was given. She is very satisfied with the service."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.