Pioneer Custom Cleaning
About us
Pioneer Custom Cleaning, Inc is a family owned residential cleaning service that has been servicing the Howard and Montgomery County area for the last 27 years. Our teams of professional cleaners perform a floor to ceiling clean every time they clean a home. We bring our own supplies and are bonded and insured.
Business highlights
40 years of experience
Services we offer
Residential & window cleaning, initial & maintenance cleans.
Amenities
Free Estimates
Yes
Reviews
4.715 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 13% | ||
| 7% | ||
| 0% | ||
| 0% |
Showing 1-15 of 15 reviews
DONALD B.
Sep 2017
unknown
James H.
Sep 2016
We found them on Angie's List. On the first visit, I walked them through, and told them what I needed them to do. I haven't had any problems since then. Sometimes they change girls because of the work load. I just walk the supervisor what I need done and she checks all of their work before they leave. They come and get me and ask me if I am satisfied. I've never had a problem.
James H.
Sep 2016
We use them twice a month. They come every other Thursday now, and they are very good. They are trustworthy, I don't have to tell them every time they come what to do. They have a good team, I've watched them work, and they are some very good team leaders. They know how to clean. The price depends on what I'm having them do. Their price, and quality are very good. They are on time, and we use them all of the time.
Mary C.
Jun 2015
unknown
Leslie G.
May 2015
.
CAROL M.
Dec 2014
Pioneer does my home cleaning. They do a good job and I am very happy with them. It took a while to get our schedule coordinated, but that was 50% my fault too. they are flexible, i do every three weeks. and they have fit in special occasions. Their pricing is comparable to others.
Stephen L.
Sep 2014
Pioneer Custom Cleaning did a beautiful job cleaning our house! It sparkled when they were through. A group of ladies showed up and just set to work! They have an efficient system which leaves the house perfectly clean from top to bottom. Then, Teresa comes to oversee and inspect their work. Friendly, efficient, and effective!
Brenda D.
Jun 2014
unknown
Judith F.
Sep 2012
Pat and Teresa were wonderful to work with; responsive, timely and clear on coverage. The team did an excellent job, worked very hard and were very pleasant. I appreciated Pat being here for the beginning of the cleaning and she returned to check on my satisfaction as the team finished their initial cleaning. I will continue to use them and will recommend them to my neighbors and friends.
Cynthia I.
Apr 2012
She is fabulous. They do a great job. They are very accomodating and easy to reschedule if you ever need to. They always show up on time. They are wonderful!
Anne N.
Oct 2011
I have been using her services for the past three years. I think that she might be having a waiting list and I don't know whether she is taking in any more people. They keep my house very clean. They are honest and thorough, and if something isn't satisfactory, they will come out and correct it. Their price is high, but I think that it is excellent when compared to others. They are very punctual, and if not, they will call and let you know.
Jason S.
Oct 2011
We rely on Pioneer to clean our investment properties. This means going to our properties unsupervised and on their own to clean from top to bottom. Pat and Teresa are very responsive and they work quickly to get our appointments scheduled when it's convenient for us. They are a part of our team. We know we can trust them to do an excellent job every time.
My wife's interaction is different. She refers Pioneer to her buyers, sellers, and others who rely on her for referrals to vendors. She has worked hard to develop a high quality list of service providers and only refers the best. She swears by Pioneer and does not refer any other cleaning company.
PS: My wife just walked by as I was typing up this review and she said and quot;there should be an A+ for them!and quot;
My wife's interaction is different. She refers Pioneer to her buyers, sellers, and others who rely on her for referrals to vendors. She has worked hard to develop a high quality list of service providers and only refers the best. She swears by Pioneer and does not refer any other cleaning company.
PS: My wife just walked by as I was typing up this review and she said and quot;there should be an A+ for them!and quot;
Christine B.
Sep 2011
I used this company for many years. Initially we were very happy with their service, but then management changed and we had problems. They did a pretty good job of cleaning of house, but like most other cleaning companies, they got sloppy over time and starting missing little things here and there which became an annoyance. If I called to complain about things that were missed during the cleaning, the crew usually came back promptly to rectify the issues, but we had a few problems where the crew broke or damaged items and when I reported to the owner, she insisted that they were not her crew's fault and would not fix or compensate us. I feel this is a very unprofessional way to run a business. In one case the crew broke and item and hid the broken pieces. I've used many cleaning companies over the years, and this one treated me the worst.
Response from Pioneer Custom Cleaning
"As owner and president of Pioneer Custom Cleaning, I would like to respond to the member comments regarding our service. We serviced the member's home from June 3rd, 2002 to April 6, 2009 when she canceled her service. No reason was noted for her decision. She then resumed her service on March 29th, 2010. In the interim, she told me that she had tried another service. We were happy to have her resume and did an initial clean at no extra charge even though the condition of the home had greatly deteriorated. Each time the member called, I visited her home the same day to evaluate her concerns. When her concerns were heard, we reconciled them together, and I believe, to our mutual satisfaction. However, it became apparent to me that we were not a good fit and the staff was in a no-win situation. I terminated service to her with explanation, and wished her well. This occurred on May 12, 2010. I am startled that over a year later, this evaluation was posted. I am saddened for both of us. Regarding accidents that might occur, we are very clear with our staff that if an accident happens, they let the supervisor on the team know immediately, and it is reported to the client and the office. Unfortunately, accidents will happen as we touch hundreds of things in a client's home on each visit. Our staff is aware that no penalty is given to them and the company absorbs the cost if any."
Ginny Z.
Aug 2011
They have been cleaning out my house for the past 5 months. They do a good job and they are polite and professional. It was a good experience overall and I will continue to use them in the future.
Response from Pioneer Custom Cleaning
"In response to the client giving us a "B" for quality, we called the member to see if there was anything we needed to rectify in order to get an "A" rating. The member assured us that our quality was worthy of an "A" rating and was not sure why a "B" rating was given. She is very satisfied with the service."
Dana M.
Aug 2011
It went well. The owner was very hands on and did a walk-through with us at the beginning and end of both jobs. It was very personable and the level of work was great. We will definitely be using this company again.
Licensing
State Contractor License Requirements
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FAQ
Pioneer Custom Cleaning is currently rated 4.7 overall out of 5.
Yes, Pioneer Custom Cleaning offers free project estimates.
No, Pioneer Custom Cleaning does not offer eco-friendly accreditations.
No, Pioneer Custom Cleaning does not offer a senior discount.
No, Pioneer Custom Cleaning does not offer emergency services.
No, Pioneer Custom Cleaning does not offer warranties.