Masters Chimney & Hearth

The Tech. Mr.Domingo did an excellent job. Words can not describe the service he rendered.

very professional he's excellent

I called mark and spoke with about water coming in the flue pipe during heavy windy rain. He listened to me and gave me suggestions to try and fix and monitor the problem. I would use this company in the future if needed.

I cannot say enough good things about the folks at Masters Chimney. Mark and Jeff were terrific to work with and worked with us to get our fireplace inspections and repairs done in a timely fashion to accommodate the sale of our house. Their team was hard-working and efficient and made sure the repairs went smoothly. I highly recommend the folks at Masters Chimney - they are great!

Great!

Fantastic job, very knowledgeable and professional. Cant ask for much more.

Install and expirience was great! They walked you through all aspects including clean energy rebate.

We love our stove and the service and responsiveness from Master's has always been exceptional and absolutely professional. We will continue to work with this company. Highly recommended.

It when well, the techs were knowledgeable and professional and advised me about issues not explained to me by previous service provider and except for ash stains left on my light colored carpet. unfortunately due to their removal of protective covering before completing work on the pellet stove (had to have the area scrubbed), otherwise I am very satisfied with this company and will use them in the future.

We had a new pellet stove installed. I was super impressed with everything from the consultation to the finished product. Let me just say that I researched getting a pellet stove off and on for over 2 years. I got ranges in price between $1900.00 and $5500.00. Finally, I went to Angie's list for reviews. They did not steer me wrong. I met with the owner Matt for a consultation. He knew his stuff and was very pleasant to work with. 90 days same as cash and my pellet stove was installed. I love it. It is beautiful. I had just painted my brick hearth white and they didn't even make any marks during installation. I highly recommend this company.

Tightened a loose piece and provided an accurate assessement of the operating issue with our Quadrafire Pellet Stove. Very knowledge on Pellet Stoves and were willing to commute to Montgomery County from Anne Arundel. Mark was very helpful and professional over the phone. Overall I was very pleased and will use Master Pellet for all my maintenance and repair needs in the future

Great service with a fantastic price. We are so happy to have found this company!

They were excellent.

Excellent!!!! Workers were professional and respectful. Performed work and completed job. Went over and beyond by carrying pellets into house and made sure stove was operating as it should. They were GREAT!!!

First class frictionless project. Arrived on time. Introduced themselves. Confirmed the scope of the project. Put down mats to protect my floor. Cleaned the stove. Cleaned the ash trap for my flue (bonus points for that). Tested internal components to isolate the problem. Kept me informed during the work. Fixed the augur gear. Lit the stove to test it. Packed out neatly. Reminded me to use a surge protector. Got it all done within the estimated time with no additional charges. Personable staff who represented the firm well. It's SO RARE that any project goes this smoothly!

I had used Bay Stove in Edgewater last Spring to repair the exhaust fan to my pellet stove. When the exhaust fan stopped working in November I called Bay Stove again. They came out in December, but had to order parts and couldn't get back to us until after Christmas. I was extremely disappointed with their unprofessional attitude. It seemed as though we were having Bay Stove over to repair the same thing over and over, so I called Masters Pellet Stoves. They came out within a week and repaired our pellet stove the same day. We were impressed with their prompt response, their professional staff and the ability to come out once to repair the stove.

I had done some initial internet investigations and decided to go with Masters. They installed my stove within a week. There was some problems with the unit upon installation and they fixed it right away

I purchased a stove from Masters in December 2012. They were excellent with helping me select the right stove. Installation went well and I was happy with my pellet stove. I called for service in October 26, 2012, and the owner told me that since I had burned less than 50 bags of pellets since I bought my stove, that I probably did not need to get it cleaned just yet. I thought it was good of the owner to give me this advice as it let me know that he was ethical and would not schedule service if I did not need it. I schedule an appointment anyway because I had already planned for it in my yearly schedule along with my furnance. After my service appointment, I called the owner on November 1, 2012, to let him know that my stove was putting ash on my wall near the window and that the panel behind the stove was separated about 3/4 of an inch from the wall on the left side where the electrical plug comes out. I told him that I noticed when the technician serviced the stove that he had a hard time putting it back in place. I asked him to send someone out to check the stove and to install it properly (make it flush with the fireplace wall) like it was before it was serviced. He told me that when they get another service call for my area that he would call me and let me know they were in the area. I told him that I wanted him to schedule me as soon as possible and he laughed at me and said you want me to send someone out to push the panel back against the wall. He insisted that the stove was OK and I could still use it. I told him that I was uncomfortable with using it while it was putting ash on the wall and that I would not be using it until he resent someone out to check it. He said that was my choice. Therefore, I am waiting on a call from the owner to let me know when they will be in my area. I will follow-up later with the outcome.

Excellent. It was a very difficult job, and they did a great job. No complaints. We have been using Master's for our yearly cleanings as well.

Great to work with, on time, installed everything correctly and no issues since. Owner came out to help select the right stove and saved some $ by sizing the right stove for the area we wanted to heat. Crews are always on time and finish on schedule.

The job went fine. They also did follow up. They were okay. We had a part that was under warranty going out. It took the guy couple of weeks to replace because he didn't have that particular part on hand. The guy who owns the company was little spacey. I would recommend them. Once he finally got the part, he came out and installed on the actual initial installation of the stove. They came and told they were going to come. It took longer than they told it would. There wasn't any issue managing them. They came and did the job in the timeframe they told they would do it. There were not much thoughts that they got it done.