I purchased a stove from Masters in December 2012. They were excellent with helping me select the right stove. Installation went well and I was happy with my pellet stove. I called for service in October 26, 2012, and the owner told me that since I had burned less than 50 bags of pellets since I bought my stove, that I probably did not need to get it cleaned just yet. I thought it was good of the owner to give me this advice as it let me know that he was ethical and would not schedule service if I did not need it. I schedule an appointment anyway because I had already planned for it in my yearly schedule along with my furnance. After my service appointment, I called the owner on November 1, 2012, to let him know that my stove was putting ash on my wall near the window and that the panel behind the stove was separated about 3/4 of an inch from the wall on the left side where the electrical plug comes out. I told him that I noticed when the technician serviced the stove that he had a hard time putting it back in place. I asked him to send someone out to check the stove and to install it properly (make it flush with the fireplace wall) like it was before it was serviced. He told me that when they get another service call for my area that he would call me and let me know they were in the area. I told him that I wanted him to schedule me as soon as possible and he laughed at me and said you want me to send someone out to push the panel back against the wall. He insisted that the stove was OK and I could still use it. I told him that I was uncomfortable with using it while it was putting ash on the wall and that I would not be using it until he resent someone out to check it. He said that was my choice. Therefore, I am waiting on a call from the owner to let me know when they will be in my area. I will follow-up later with the outcome.