WESTBARD CITGO INC

Auto Service, Auto Tires, Locksmiths

Reviews

4.617 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
12%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-17 of 17 reviews

CHARLES R.
08/2017
5.0
auto repair
  + -1 more
I received an estimate from another company for over $1400, they said I needed a new starter, and some rubber around the radiator. I asked a guy at my church where to go and he recommended Citgo. I went there and they checked it out and within 5 minutes they said it's the starter, you need a new one for sure. That was around $600. So this guy put a new starter in and my car has been working fine. I found them very very good. I intend to use them again for sure. They are very responsive and very professional.
Description of Work: Car diagnostic and starter replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$638.78

Nataliya L.
09/2015
5.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$37

Margaret C.
09/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Fill my gas tank

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro
$50

Mary M.
06/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: On my way home, the SRS light came on in my 03 Honda Pilot. I quickly stopped by Westbard Citgo and asked if they could diagnose the problem. They said they could. Within 1/2 hour of dropping it off, they called to say that they cleared the srs light and cleaned up the seatbelt receiver as it was dirty and causing the srs light to come on. They also advised if the light were to come on again take it to a Honda dealer as it should be covered under warranty. But so far 100 miles and no SRS light. All of this was done at no charge. They are extraordinarily friendly and fair. |Many thanks, |a very happy customer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wallie Jean T.
07/2013
2.0
auto repair
  + -1 more
I took my car in because it frequently would not start. I left it there a week. When I went to pick it up it was in the same spot I left it. I was told it ran fine. One day later it wouldn't start again. They towed it to the gas station and finally fixed it. When they called to tell me the car was ready they said they would pick me up and to please bring another key! They had lost my car key. They said it was not their responsibility to replace the key...sorry. The key has still not been replaced. Strosneiders said the cost would be $95.00.
Description of Work: Fuel pump

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$760

Mary M.
12/2012
5.0
auto repair
  + -1 more
Took less than 1/2 hour. Great
Description of Work: Oil Change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34

Douglas D.
02/2012
5.0
auto repair
  + -1 more
They are very good at what they do. They find the problem and get it fixed as soon as possible.
Description of Work: I took my car in to have an electrical issue that was short circuiting. They fixed it with no problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mary M.
09/2011
5.0
auto repair
  + -1 more
It was extremely easy and pleasant. Would recommend to anyone.
Description of Work: I had a hard time starting my car this morning. I walked in with no appointment and asked for a battery test. I was immediately helped by someone who tested the battery it tested fine but there was a lot of corrosion. He then cleaned the battery terminals and my car started much easier. I asked him how much I owed him? It took 10-15min and the chemicals he used to clean it. He said no charge. I was very surprised. I did tip him for courtesy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James F.
04/2011
5.0
auto repair
  + -1 more
These people are the most honest, trustworthy people ever. The man that owned the company passed away, and his son has taken over, but I have always had the same honest service. The man that owned the company has helped me out numerous times. He has fixed multiple things free of charge. When I first moved to the area, I felt like they were God sent because of how helpful they were to me.
Description of Work: I have been coming here for over 20 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deborah K.
06/2010
5.0
auto repair
  + -1 more
They're great at the basics, but we have had to take the car back the next day for minor fixes (at no charge and taken care of graciously). Have dropped off cars over the weekend and had them take them in even when the shop wasn't open. Only one thing they did needed to be redone by a VW specialist as they don't have the high pressure machine needed for finickly VW heat/cool system flush outs. Staff are polite and they've done little things (such as check/fix a tire with a slow leak) for free at times. They'll tell you when things DON'T need to be done - a rarity in an industry where the attitude is usually the more they can sell you, the better.
Description of Work: Have used them for various things, from flushing a radiator to replacing an alternator.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$545

Richard S.
05/2010
5.0
auto repair
  + -1 more
They seem to be pretty good but I’ve only used them for really minor stuff. I’ve used them for a number of years and they’ve always been fine. His sons are now running the business and, as far as I know, they do good work. Usually if I have a problem I can just bring it in, leave it, then pick it up that night.
Description of Work: Westbard Citgo replaced a headlight bulb for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$20

Kevin S.
06/2009
5.0
auto repair
  + -1 more
Initiated going because the wipers were not working. I did not wait long at all as someone came right over to take a look at the problem. In under 5 minutes he realized it was a loose fuse and fixed it. I know I should have checked that myself, but just wasn't thinking. I was so pleased that I decided to leave the car for an oil change which was overdue anyway. When they went to take it in the garage it would not start. The battery had died and rather than just have it jumped I had the battery replaced since I was there anyway. I have been doing business there for a few years and am very impressed with their honesty to me, and also in how I hear them with other customers.
Description of Work: My windshield wipers and sun roof were not working. Needed an oil change and new battery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

DEBORAH L.
10/2008
5.0
auto repair
  + -1 more
I have been using their services for about a year and a half. They are very honest. They do their work very quickly and the price is always very good. They provide good quality work as well. It is a family run business.
Description of Work: They repaired a rear view mirror and put a front axle on a Toyota Tercel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Anthony B.
09/2007
5.0
auto repair
  + -1 more
It was the first time I used this company and I was pleased with them. I had no appointment and they gave me same day service. I was surprised that it only took them three hours. I have had no problems since they performed the job. Their price was a bit on the high side but overall I was happy with the work they did.
Description of Work: I had the brakes fixed on my Toyota Camry there.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

JENNIFER S.
06/2007
5.0
auto repair, car tires
  + 0 more
n/a.
Description of Work: I got 2 screws embedded in my tire, which went flat. They fixed it at once. I've been back for what I thought were 2 problems. They checked both and said 1 wasn't a problem and sent me to radio shack to have my remote battery tested at no charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

GUS B.
01/2006
2.0
auto repair
  + -1 more
Took my minivan for an oil change. I asked for a price quote. I was told the price would be either $24.95 or $26.95 depending on the type of oil used. I asked for clarification and was told it would be $26.95. When I returned a few hours later, the invoice was for $36.95. I was furious. Carlos, the service manager told me they used a different type of oil and that's why it was more expensive. I told him that I would pay the price that was quoted and no more. We had a huge argument. This was the second time this had happened at that service station. I had another car that I took in for an oil change, and they quoted me $24.95 and then charged $28.95. I asked why the price hike and they said they used a different kind of oil. This seems to be a common scam for them. I had been buying gas from them for 10 years. I only recently started using them for auto service. After those experiences, I will never go back and I don't recommend anyone else go there either.
Description of Work: Oil change.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
punctuality
4.0


JIM F.
02/2005
5.0
auto repair
  + -1 more
SERVICE DONE PROMPTLY; WHEN OTHER PROBLEMS CROPPED UP THEY ADDRESSED THEM FORTHRIGHTLY AND I FEEL WE WERE TREATED VERY WELL, NO ADDITIONAL CHARGE.
Description of Work: DIAGNOSED AND FIXED SIGNIFICANT OIL LEAKING IN 12 YEAR OLD TOYOTA CAMRY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

    Contact information

    5471 WESTBARD AVE, Bethesda, MD 20816


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Tires,
    Locksmiths

    FAQ

    WESTBARD CITGO INC is currently rated 4.7 overall out of 5.
    No, WESTBARD CITGO INC does not offer free project estimates.
    No, WESTBARD CITGO INC does not offer eco-friendly accreditations.
    No, WESTBARD CITGO INC does not offer a senior discount.
    No, WESTBARD CITGO INC does not offer emergency services.
    No, WESTBARD CITGO INC does not offer warranties.

    Contact information

    5471 WESTBARD AVE, Bethesda, MD 20816