Response from Chesapeake Property Services
[member name removed] purchased a big deal and within 5 minutes we contacted him to discuss the project details. He returned our call when our office had closed and we were able to get in touch with him the following day first thing in the morning when we re-opened. I am not clear on how we received an F grade in this department. I notified [member name removed] his home does not qualify for the special therefore our standard procedure is to price the home accordingly. The amount he paid for the special will be deducted from his total cost and he also will receive an Angie's List discount since he is a member. The special includes homes up to two stories with a non-hip walk able roof. His home is three stories above ground in certain areas and has a hip roof that is not walk able with over 300 feet of gutters. He did not agree with the price of $355 that I quoted, not the $395 stated in the review, given and I understand completely. I instructed him to get a refund and even showed him how to get his money back. As mentioned in other reviews. The special is not for all homes and I try to work with all customers that have made the purchase who do not qualify not knowing the restrictions. I received the review and immediately contacted [member name removed]. He stated he will call me back after I informed him I will like to remedy the situation. He has not returned my phone calls after multiple messages have been left. I hope we can come to a solution. Have a nice day.