SEVERNA LAWN & POWER

I received an echo 250LN leaf blower as a Christmas gift
purchased from  this business. I like when
possible purchasing the product from the business that I intend to get service
on the product, especially for durable consumer goods. Good will is important.
I came in on a Saturday and spoke with a sales woman behind the counter and
head repair technician, He was helpful and professional in informing me that
reliability on 250LN is much better than 255LN but that I should purchase a
flat wide blower attachment piece for light snow blowing. Saleswoman told me
part would take two days from order to product delivery and would be approximately
$17. Unfortunately other than head service technician rest of staff was
extremely poor and rude. I came in on Tuesday to order the part and repair
technician told me don't worry part was already ordered and the sales woman was
there as well and heard our conversation Called Thursday and after a long hold
was informed by sales woman that part was not in. I then asked when was part
ordered and was told Wednesday. I said that with snow storm coming that I would
likely not receive the part before Friday storm and was not happy with
difficulty in ordering a part.
I asked to speak to owner about ordering problem and she said that she would
only give the owner my phone number. Given the very poor reviews of this
business on the web, I had concern that part was even ordered at all. I had
called my next closest Echo full service dealer Gambrill's Power Equipment and
was informed that they could order the flat blower attachment and have it for
me for only $7 total. I did not think that it was not very professional to not
transfer me to the owner or give me his phone number and told her as such. Good
business owners and management want to hear from customers happy or unhappy. I
went down to business to speak to owner about ordering problem and to confirm
delivery date, especially in lite of nearly 150 percent markup over other
dealer. I was ordered out of business by owner.
I was annoyed enough by my treatment that I called Echo to make a complaint
about the dealer and to see if I could return my unused echo unit to Severna
Lawn and Power and take the proceeds and purchase the unit from Gambrill's
Power Equipment. Echo told me that return policy was completely dealer
discretion. Given my experience, preponderance of reviews consisting of poor
service, confrontational business practices, poor backing of repairs, and
predatory pricing, I would strongly recommend avoiding this business.