Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Home Instead Senior Care - Arnold
Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,
About us
The Home Instead Senior Care® network provides non-medical in-home care and companionship services for seniors. Home Instead CAREGiversSM help seniors to continue to live independently by providing companionship, home help, respite care and Alzheimer's care. Contact us 24 hours a day 7 days a week. Franchise number - 241.
Business highlights
31 years of experience
Services we offer
Homehelper/Companionship, Non-Medical Home Care, Personal Care
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.05 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 0% | ||
| 20% | ||
| 0% | ||
| 0% |
Showing 1-5 of 5 reviews
Christina M.
Jun 2013
N/A
I needed someone to help my father after his hospital/rehab discharge while I was at work. He had Alzheimer?s, and couldn?t remember that he needed help standing and walking. Home Instead quickly arranged an initial meeting, followed by a nurse?s visit. Due to weather-related power outages, we had to delay the actual start of home care. In the beginning, we had 3 caregivers that only lasted 1 or 2 days. Apparently, the position was hard to fill, not just because I needed someone to start at 6:30 AM and work 10 hours, but also because my father had 4 dogs, ranging from 20 to 70 pounds. My father had been withdrawing from the world, but his dogs still kept him engaged and gave him comfort, so it was important for him to have them around. We ended up with a single caregiver who initially helped my father help himself with standing, walking, eating, and using the toilet. When his in-home physical and occupational therapy visits began, she learned how to help him with his exercises. The caregiver filled out daily Home Instead forms detailing for me his activities, his behavior, and his food intake. The written reports helped me figure out where I needed to pick up in the evening. As my father?s conditioned worsened, and he became less mobile, the caregiver helped him move periodically to prevent bed sores. Once my father entered hospice, the caregiver assisted the visiting hospice nurses in moving him around his hospital bed and monitoring his condition. By this time, my father needed more drugs, which the caregiver was not allowed to help with, so another family member and I were driving home periodically to administer these. With so many different people involved, the caregiver provided much-needed continuity of care. Overall, I was very pleased with Home Instead. They provided someone who was immensely helpful during a very difficult time. They also provided a competent replacement the one time that the regular caregiver was out sick.
Response from Home Instead Senior Care - Arnold
"Ms. [Member Name Removed], Thank you for choosing Home Instead Senior Care to help in the care of your father. Thank you for trusting our CAREGiver to be with your dad and family during his final days. We appreciate your time in posting a review on Angie’s list."
Robert J.
Jan 2013
N/A
A provider referred by this company turned out to be a thief, indicating that Home Instead does not adequately investigate or vet their employees.
An individual was assigned to my mother, a dementia/Alzheimer's patient. This individual wasrepresented to us as a nurse, qualified to provide in home care in such circumstances. Subsequent investigation indicated that the individual had no medical licenses or credentials whatsoever.
Additionally, this individual stole credit cards from my mother's purse and proceeded to incur over $10,000.00 on personal, fraudulent expenditures. We immediately severed our relationship with Home Instead. I did not pay any further invoices from Home instead, who proceeded to sue me for unpaid services. Home Instead has yet to express any remorse for putting my mother and my family through what was an agonizing and traumatic experience, nor have they offered any apology.
Bottom line: DO NOT HIRE THIS COMPANY FOR ANY SERVICES UNDER ANY CIRCUMSTANCES. This is an untrustworthy company who will not hesitate to hire untrustworthy personnel.
An individual was assigned to my mother, a dementia/Alzheimer's patient. This individual wasrepresented to us as a nurse, qualified to provide in home care in such circumstances. Subsequent investigation indicated that the individual had no medical licenses or credentials whatsoever.
Additionally, this individual stole credit cards from my mother's purse and proceeded to incur over $10,000.00 on personal, fraudulent expenditures. We immediately severed our relationship with Home Instead. I did not pay any further invoices from Home instead, who proceeded to sue me for unpaid services. Home Instead has yet to express any remorse for putting my mother and my family through what was an agonizing and traumatic experience, nor have they offered any apology.
Bottom line: DO NOT HIRE THIS COMPANY FOR ANY SERVICES UNDER ANY CIRCUMSTANCES. This is an untrustworthy company who will not hesitate to hire untrustworthy personnel.
Response from Home Instead Senior Care - Arnold
"Mr. [Member Name Removed], We are sorry to hear you have had such an experience with a home care company. Our Home Instead office services the Anne Arundel, Howard and W. Baltimore county areas, providing in home non-medical care, as a franchise we do not service outside of the above areas. It appears service was outside of those areas. Looking further into the information given in your review we could not locate your name as a contact or family member. Since changing ownership in December 2010 Home Instead Senior Care serving Anne Arundel, Howard and W. Baltimore counties has not filed suit against a client, there is no prior knowledge of suits filed before the change of ownership. All staff and CAREGivers employed by Home Instead Senior care are fully vetted, with complete background checks, vehicular background checks, drug testing, personal and professional references. Home Instead Senior Care is licensed by the state of Maryland and employs CAREGivers and Certified Nursing Assistants to provide care."
Chris L.
Oct 2010
N/A
Good: Home Instead was responsive to my last minute need for someone to stay with Mother (another individual was lined up but could not do it at the last minute). The person that was sent was very good with Mother. Bad: When I phoned and asked about rates, I was only told the hourly rate. It was not until the day before services were to begin and I met with the "interviewer" that I found out there were other fees: (1) $115 flat fee for using less than 100 hours of service and (2) $350 "deposit". I was told that the 100 hours did not have to happen all at once, but could be scheduled over a period of months and I would not have to pay the $115 if I left the account open. As for the deposit, I understood that Home Instead would hold my check and return it to me or cash it after the arranged-for services were completed and apply it to the amount due. The first thing I discovered was that the deposit check was cashed immediately. I then received a bill showing that the $350 had been paid but not showing how it had been applied, so I paid the balance on the bill less $350. The bill also reflected the $115 charge that I was told would not need to be paid as long as the account remained open, which it was, so I didn't pay this amount. I then received a further bill reflecting that there remained an outstanding balance of $350 + $115 + $15 late fee. I sent an email to inquire about the charges and received only a partial response (I had asked for a phone call). When I then called, I was told that the $115 should not have been on my bill b/c I had left the account open but I did still owe $350! I was told that as soon as I paid the $350, my original deposit of $350 would be refunded to me, that it was being held in a "special" account. Huh??? I told them to apply the deposit to the balance, I would send them the $115 since I used only 32 hours of service, and I will find another company to provide services to my mother who can tell me upfront and accurately what the fees will be.
Response from Home Instead Senior Care - Arnold
"[Member Name Removed], Thank you for choosing Home Instead Senior to help with your mom while she recovered from cataract surgery. We are happy to hear all went well. We do apologize for the inconvenience you experienced with billing. Under new ownership since December of 2010 we have restructured policies and procedures with all fees and rates printed and reviewed during the care consultation."
WESTLEY C.
Sep 2007
Home Instead used to provide a great service for me in regards to my aunt. However ownership changed hands a couple of years ago and things gradually went downhill at the central office. Unfortunately this coincided with dynamic changes in the level of care required for my aunt and the poor communication resulted in lots of difficulties.
Response from Home Instead Senior Care - Arnold
"[Member Name Removed], Thank you for taking the time for writing a review on Angie’s list. We are happy to hear the care you received was a positive experience in many areas. In reviewing the information provided we were unable to validate your Aunt as a client in our database. Ie; No client, contact or family member with the last name provided. Home Instead Senior Care serving Anne Arundel, Howard and W. Baltimore Counties has only changed ownership once, in December 2010."
DEBRA M.
Mar 2007
N/A
We contacted Home Instead in January and asked them to provide a companion in about one week's time. They sent a representative--Ingrid--to our home and spoke to us at length about my Mother-in-Law's needs, personality, etc. They try to match the correct caregiver to the customer, Ingrid said. There was a snowstorm and we lost power, so the commencement of service was delayed by one week. After the snowstorm, the caregiver Ingrid had selected was unavailable, but Home Instead sent two different people to cover that week and my Mother-in-Law said she enjoyed both of them although I wasn't too impressed with the two fill-in caregivers. After the first week, the 'preferred' caregiver, Donna, was back. She was, as promised, very professional and bright. She wrote detailed notes about their activities, food choices, etc. every day for us to review. We had complete confidence that nothing would go home while we were at work. Donna responded to my Mother-in-law's interests.
Response from Home Instead Senior Care - Arnold
"[Member Name Removed], Thank you for choosing Home Instead Senior Care to help care for your mother in law. Thank you for trusting the staff and the CAREGiver to provide the services you and your mother in-law needed. We appreciate your time in posting a review in Angie’s list."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Home Instead Senior Care - Arnold is currently rated 3.0 overall out of 5.
Home Instead Senior Care - Arnold accepts the following forms of payment: CreditCard
Yes, Home Instead Senior Care - Arnold offers free project estimates.
No, Home Instead Senior Care - Arnold does not offer eco-friendly accreditations.
No, Home Instead Senior Care - Arnold does not offer a senior discount.
No, Home Instead Senior Care - Arnold does not offer emergency services.
No, Home Instead Senior Care - Arnold does not offer warranties.