Winters Home Services

TWO PLUMBERS CAME. THEY WERE VERY POLITE, CLEANED UP AFTER THEMSELVES, AND THE COST WAS LESS THAN QUOTED OVER THE PHONE.

THE TWO GUYS WERE VERY NICE, POLITE, AND PROFESSIONAL. WORE BOOTIES TO PROTECT MY FLOOR ETC. BUT WITH FIXED PRICING, EASY JOBS ARE OVERPRICED WHILE TOUGH JOBS ARE UNDER PRICED. SO THIS WASN'T A GOOD FIT FOR ME (EASY JOB)

THEY WERE ON TIME, VERY POLITE AND VERY CLEAN -- AND THE DRAINS ARE WORKING MUCH BETTER NOW. THE PLUMBER EVEN ALERTED ME TO A WEB COUPON THAT SAVED ME $25!

THEY WERE ON TIME, VERY POLITE AND FIXED THE PROBLEMS. THEY ALSO WERE NICE ENOUGH TO TELL ME WHEN I SHOULDN'T WASTE MY MONEY AND JUST LIVE WITH THE DRIP. (RATHER THAN SPEND HUNDREDS AND NOT BE ABLE TO FIX IT COMPLETELY.) SEVERAL TIMES THEY HAVE SUGGESTED LOW OR NO COST SOLUTIONS TO MY PROBLEMS -- I LOVE THAT!

MY OVERALL EXPERIENCE WAS EXTREMELY POSITIVE. THE OWNER, GENE, HAD PREVIOUSLY STOPPED BY THE HOUSE TWICE IN ORDER TO SPEC. OUT THE JOB. HIS PEOPLE WERE PUNCTUAL, HELPFUL, AND RESOURCEFUL. HIS PEOPLE WERE COORDINATED WITH THE JOB WELL. HE SUBCONTRACTED AN ELETRICIAN FOR THE DIFFICULT TASK OF SNAKING THE FLEXIBLE LINE BEHIND ONE BASEMENT WALL. ALL IN ALL, I WOULD RECOMMENDED TALKING TO THIS COMPANY IF YOU HAVE SIMILAR WORK THAT NEEDS TO GET DONE.

THIS WAS OUR 2ND OR 3RD EFFORT TO FIX THIS PROBLEM. THE WINTERS STAFF WERE DIFFERENT IN THAT THEY WERE VERY LOGICAL AND THOUGHTFUL IN FIGURING OUT WHY WE WERE GETTING THIS LEAK. THEY THEN INSTALLED A VERY CREATIVE SOLUTION THAT HAS ESSENTIALLY ELIMINATED THE PROBLEM (THE WORST CASE SCENARIO WAS THAT WE MIGHT HAVE TO TEAR OUT THE CEILING TO GET TO THE PROBLEM). COST (I FORGET EXACT AMOUNT) WAS NOT AT ALL EXPENSIVE

THEY WERE PRECISELY ON TIME FOR THE ESTIMATE AND SHOWED UP ON TIME TO DO THE WORK. I HIRED THEM BECAUSE THEY QUOTED ME THE SAME PRICE AS ANOTHER COMPANY BUT WERE ON TIME FOR THE ESTIMATE. THEIR WORK WAS NEAT (I'M RENOVATING AND DUST FROM DRILLING DOESN'T BOTHER ME RIGHT NOW.) AND THEY TOOK THE TIME TO ANSWER ALL OF MY QUESTIONS AND EXPLAIN WHAT THEY HAD PUT.

A TOTALLY PLEASANT EXPERIENCE. FROM THE UNDERSTANDING ROSE, WHO TOOK MY CALL, TO KEITH WHO WAS PLEASANT, PROFESSIONAL, PROMPT, VERY NEAT, CLEAN, NON-JUDGMENTAL AND THOROUGH. KEITH DIAGNOSED THE PROBLEM AND WENT THE EXTRA STEP TO SOLVE IT WITHOUT HAVING TO RE-BUILD THE ENTIRE ASSEMBLY (SAVING ME HUNDREDS OF DOLLARS). AT MY REQUEST, HE GAVE ME RECOMMENDATIONS AND EXPLAINED OPTIONS FOR FUTURE IMPROVEMENTS. NO HARD SELL HERE, HE SIMPLY TOOK THE TIME TO EXPLAIN WHAT HE SAW AS OPTIONS FOR US AFTER HE SOLVED THE PROBLEM AND FIXED MY BUMBLING ATTEMPT. A TOUCH MORE EXPENSIVE THAN OTHERS I WOULD GUESS, BUT THE COST WAS QUOTED UPFRONT AND FIRM UPON COMPLETION. I'D HAVE TO SAY THAT IT WELL WORTH THE FEW EXTRA BUCKS FOR THE LEVEL OF SERVICE PROVIDED BY THIS COMPANY.

I CAN'T SAY ENOUGH ABOUT THIS COMPANY. THEY ARE THE BEST! WE WON'T USE ANYONE ELSE. SUPER PROFESSIONAL, EXCELLENT WORK CREW, ALL PROS. SKILLED, CLEAN, COMPLETED WORK NO MATTER WHAT. THEY ARE FAR ABOVE THE REST. GENE CATALDO TAKES THE TIME & RUNS A GREAT COMPANY.

CO-OWNER, GENE, RETURNED MY INITIAL CALL WITHIN ONE BUSINESS DAY. THE ESTIMATOR, IAN, REVIEWED THE JOB AND THOROUGHLY EXPLAINED WHAT WOULD BE DONE. JOE AND RICO DID THE REPAIR, DISPOSAL AND LEFT THE JOB SITE CLEAN. EVERYONE INVOLVED WAS PERSONABLE, KEPT THEIR COMMITMENTS AND TIMEFRAMES. THEY MADE THIS TRANSACTION STRESS FREE.

ALTHOUGH THEY ARE VERY ORGANIZED, THEY HAVE NO PROBLEMS WITH OVER-CHARGING AND COMING UP WITH THE MAXIMUM ESTIMATE FOR A JOB. IT SEEMS THEIR MAIN GOAL IS TO GET AS MUCH MONEY AS POSSIBLE FROM THEIR CUSTOMERS. WHEN I ASKED HOW MUCH THE PARTS COST, OR HOW LONG THE JOB WOULD TAKE THEY PLUMBER WOULD NOT GIVE ME ANY ANSWERS. HE JUST SAID THEIR PRICES ARE ALL FIXED PER JOB. AFTER I TOLD THEM I DIDN'T WANT HIM TO DO IT, THEY CHARGED AND BILLED ME $100 JUST FOR SHOWING UP AND 15 MINUTES OF WORK. I LATER ARGUED ON THE PHONE AND THEY REMOVED THE CHARGE AND BILL.

I WAS VERY PLEASED WITH THIS COMPANY. GENE CATALDO, ONE OF THE CO-OWNERS, TOOK TIME TO EXPLAIN AND ANSWER MANY OF MY QUESTIONS, AND NEVER TALKED DOWN TO ME BECAUSE I WAS A WOMAN. THE PLUMBERS WHO CAME TO DO THE WORK WERE VERY PLEASANT, HELPFUL, AND WORKED VERY EFFICIENTLY. THEY LISTENED TO MY CONCERNS, AND RESPONDED APPROPRIATELY. THEY DID EXCELLENT WORK, AND I CREDIT THEM WITH A HIGH LEVEL OF PROFESSIONALISM. ALTHOUGH THEIRS WAS NOT THE LOWEST PRICE SUBMITTED, (BUT ALSO NOT THE HIGHEST) THE WORK THEY DID WAS TOPNOTCH. I ALSO DISCOVERED THAT KATHY, IN THE OFFICE, WAS A GREAT RESOURCE, AND COULD ANSWER MANY OF MY QUESTIONS. THERE WERE TIMES WHEN GENE CATALDO DIDN'T/COULDN'T RESPOND DIRECTLY TO MY CALLS, BUT WHEN I SPOKE WITH KATHY, SHE OBVIOUSLY HAD BEEN INFORMED OF MY SPECIFIC QUESTIONS AND WAS ABLE TO GIVE ME ANSWERS. THIS IS A GOOD COMPANY, AND I WOULD USE THEM AGAIN.

THE PLUMBER ARRIVED CLOSE TO SCHEDULE (20 MINUTES LATER THAN STATED, BUT THAT WAS NOT A PROBLEM). WE WERE GRATEFUL THAT THEY COULD COME ON SHORT NOTICE. THEY FIXED THE PROBLEM. THE PRICE SEEMED HIGH.

UNBELIEVABLE PRICE STRUCTURE. INSTEAD OF PAYING FOR TIME AND MATERIALS, WINTERS HAS GONE TO A SET PRICE FOR EACH KIND OF JOB. I PAID $205 FOR ESSENTIALLY REPLACEMENT OF A FLAPPER. THIS IS PRICE GOUGING. DO NOT USE THEM! IF PEOPLE USE THEM, ALL PLUMBERS WILL GO TO THIS OVERPRICED WAY OF PRICING JOBS!

THEY DID A GREAT JOB. THEY FIXED A PROBLEM THAT ANOTHER COMPANY COULD NOT FIX.

THE PLUMBER DID A GOOD JOB PLUMBING BUT: 1) THE HOT WATER HEATER WAS REPLACED WITH AN INFERIOR MODEL. WE WERE NOT INFORMED OF THIS UNTIL AFTER WAITING A DAY AND A HALF WITH NO HOT WATER. 2) NO MANUAL WAS LEFT FOR THE NEW UNIT. 3) THE THERMOSTAT WAS SET TO ABOUT 135 DEGREES WHEREAS IT SHOULD HAVE BEEN SET TO BETWEEN 120 AND 125 DEGREES SINCE THERE ARE OBVIOUSLY SMALL CHILDREN IN OUR HOUSE.

THEY DIAGNOSED AND FIXED PART OF THE PROBLEM, STOPPING THE BANGING, BUT WORSENING THE GURGLING.

THEY WERE GREAT. SO MANY PLUMBERS DON'T EVEN RETURN YOUR PHONE CALL, AND BOTH TIMES WINTERS WAS VERY POLITE AND VERY PROMPT, SENDING SOMEONE OUT THE SAME DAY. THEY DID THE JOB WELL, AND WE'VE HAD NO PROBLEMS SINCE. THEY GAVE ME A 2 HOUR TIME WINDOW AND CALLED HALF-WAY THROUGH TO LET ME KNOW THEY WOULD BE COMING TOWARD THE END OF THE WINDOW (WHICH THEY DID). VERY COURTEOUS.

SERVICE WAS EXCELLENT: RESPONSE & SCHEDULING VERY TIMELY. ALL PERSONNEL FROM GENE TO THE WORKING PLUMBERS WERE POLITE AND INFORMATIVE. I DO NOT KNOW IF THE PRICING WAS REASONABLE AS I HAVE NOTHING TO COMPARE IT TO. I WAS JUST HAPPY TO BE ABLE TO GET A PLUMBER WHO RESPONDED QUICKLY AND PROFESSIONALLY AND DID THE WORK WELL.

FAST, FRIENDLY RESPONSE. FREE ON-SITE ESTIMATE. I HAVE NOT DECIDED YET WHETHER TO HAVE THE WORK DONE FOR REASONS NOT RELATED TO THE COMPANY.

WE HAVE BEEN EXTREMELY SATISFIED WITH EVERY CALL WE HAVE HAD TO MAKE TO WINTER'S. THEY ANSWER THE PHONES PERSONALLY AND HONOR THEIR TIME OF ARRIVAL! ALTHOUGH THEY MAY BE SOMEWHAT MORE EXPENSIVE, THEIR QUALITY OF WORK AND EFFICIENCY ARE MORE THAN WORTH IT!

WE DISCOVERED OUR WATER HEATER BROKE DURING THE NIGHT. I CALLED WINTERS IN THE MORNING AND SOMEONE CAME OUT IN THE AFTERNOON AND REPLACED THE HEATER. THEY WERE FRIENDLY ON THE PHONE AND THE REPAIRMAN CAME DURING THE TIME WINDOW THEY TOLD ME. HE WAS POLITE, PROFESSIONAL, AND DID A GOOD JOB. THE JOB COST EXACTLY WHAT THEY QUOTED ME ON THE PHONE. I AM VERY PLEASED AND WOULD USE THEM AGAIN.

WE WERE PLEASED WITH WINTERS, ESPCIALLY THE QUICK SERVICE AND THE FACT THAT THEY CALLED TO CHECK ON THE REPAIR.

JOB 1: THIS JOB REQUIRED AN EXPENSIVE PART BECAUSE THE PLUMBING IS OLD. THE PLUMBER WAS PROMPT, EFFICIENT AND COURTEOUS. JOB 2: PUNCTUAL AND EFFICIENT. MORE EXPENSIVE THAN I WANTED, BUT ALL PLUMBING WORK SEEMS EXPENSIVE.

IAN AND RICO CAME IN 5 MINUTES LATE, DID A ONCE AROUND, GAVE A DOLLAR ESTIMATE, THEN WENT TO WORK. THEY WERE VERY POLITE AND WERE VERY CONSIDERATE ABOUT WHERE THEY PLACED THE LINE AND MAKING SURE THINGS WERE CLEANED UP. MY ONLY COMPLAINT IS THE JOB TOOK LONGER THAN I THOUGHT IT WOULD ( 2HOURS). BUT I DIDN'T ASK HOW LONG AND THEY WEREN'T LOAFING AROUND SO I WASN'T TOO DISAPPOINTED.