Gentle Giant Moving & Storage Somerville

Gentle Giant was great! We were working with a very short time frame for an interstate move. Gentle Giant was very quick to respond to our initial estimate request and were upfront with all possible fees that might be included (i.e. if you don't have the original box for your TV, there's a fee to put it in a crate). Because we didn't have a lot of time to pack, we added on their packing services. While at first glance we were shocked at the sticker price, the other 2 estimates we received were in the same ballpark. GG arrived on a Thursday with 5 men and they worked very fast to pack up what we had left to do. They were thorough, followed instructions well, and were extremely careful packing everything. They are very careful to inventory everything that you have as well, which is quite nice. One piece of advice - designate a safe zone to put all of the things you do not want packed. Early on in the packing, they packed up my purse because I forgot I left it in the kitchen! That was totally my fault and they were super quick to retrieve it, but something everyone who is planning a move should keep in mind :) The next day, a smaller team arrived to pack the truck. We were filling the truck to it's capacity and they did an excellent job putting everything securely in place. They worked quickly, but it was a longer day overall due to the nature of the job. Our belongings arrived on the following Tuesday in perfect shape. It was another long day, yet the team worked quickly to get things done. Overall, everyone we worked with was polite, professional, on-time, and a pleasure to work with. I would absolutely recommend GG for moving services and will use them again!

See above. Great experience from start to finish. They were even able to accomodate a last minute delay (less than 24 hour notice) in delivery due to a change in closing time/date on the new home. The only 2 slight negatives in this experience: 1. I had originally arranged for an in home estimate for a Thursday morning. When I emailed the sales person on Tuesday to confirm, was told that the appointment system had a glitch and my appointment was lost. However, she was able to schedule a different person to come that day (Tuesday) to perform the estimate. 2. I was trying to contact the interstate move coordinator to reschedule the delivery date and by the time I got to her voicemail, found out that she was on vacation. I then got transferred around a few times until I found someone else who could process my request. I had contacted 3 other movers found on Angie's list for this move along with Gentle Giant. 2 never responded, 1 responded that they were booked and to call Gentle Giant. Gentle Giant was the only one who would provide a binding estimate of the move costs which relieved the stress of not knowing the final cost until delivery was completed.

Don't look any further for a great, professional moving service! I was in charge of moving my mother out of our family home after 52 years. I didn't have any recent moving experience myself and began the task of googling a myriad of companies. I found the task daunting with little information available to insure the best quality service. I received quotes from 2 other reliable companies but also experienced flaky "sales managers" who did not return phone calls or appear to value our business. Upon first contact with Gentle Giant, they towered above the rest!! All communication with everyone in the company was professional and totally inspired confidence. On the day of the move, John, Dan, and Emmet were fantastic. Clearly Gentle Giant knows who to employ to insure a great outcome and John managed his crew so there were no issues at all. The price was very fair and within the range of the original estimate. What could have been a difficult and traumatic experience for my 82 year old mother turned out to be a relaxing transition day! We will DEFINITELY use Gentle Giant again- don't waste another minute - call these guys!!

Absolutely the very best in the business!!! I've used them a few times b/c they are so great to deal with, fast, efficient, reliable and relieve all the stress of moving day. My most recent experience was amazing. Scheduling the move was great and then when I had to change the date last minute everyone was very accommodating. They came the day before move day to pack up the kitchen and wrap up the furniture which saved me money on move day. They asked if there was anything valuable or even just sentimental so they would be sure to double or even triple wrap it if need be. And then they actually did do that. They were super fast and really nice. Move day was great. Again, they arrived right on time. My street is kind of narrow so they used their cones to create a lane for cars which was great. They are in amazing shape and are super efficient. I was on the 3rd floor w/ no elevator and they didn't just walk up the stairs or even run up the stairs, they bounded up the stairs. I had some things I needed to bring to my car and they even brought those down for me. I just can't say enough good things about Gentle Giant. Yes, they are more expensive but I don't even bother getting estimates from elsewhere. You completely get what you pay for and more. They provide such an amazing service and all the intangibles to really make the moving day a pleasurable experience as opposed to the stressful nightmare it can be. And then to make it even more amazing, the team lead sent me a handwritten thank you note, thanking me for letting them move me!

We contacted Gentle Giant on the advice of a couple friends. To give an estimate they were thorough and took a quick phone inventory of the size of the move. Then, they delivered boxes three weeks in advance so that we could pack as much as we needed. On the day of the move they were exactly on-time, did a quick survey, and got to work. The boxes were very fast and they packed up everything that was left that we had not packed. They also dis-assembled a couple furniture items for moving. They were also equipped with padded sheets, and carts to help speed things up. As opposed to my previous experiences with movers, they did not leave any marks on walls and were very careful with our things. Overall they were a bit on the expensive side (20% more) relative to other movers but they did a great job so no complaints.

On time, nothing broken, excellent job.

We decided not to use Gentle Giant based principally on price.

We had four different moving companies come on-site to provide an estimate for our local residential move. The Gentle Giant representative was the only one of the four who used a hard-sell approach. They were also the most expensive estimate by a fairly significant amount. When the estimate was finally sent to us (two days later than promised), it did not include some of the things we requested (for example, we requested an estimate of the number of boxes we would need for packing purposes and that was not included). Additionally, Gentle Giant was the only company that charged for things like wardrobe boxes to use on the day of the move and wheeled carts to make it a little easier for the movers to take small items in a big batch on the elevator in our building (the other companies all provided these things for free). Gentle Giant definitely did not seem like a good deal so we decided to hire a different company instead and we had absolutely no regrets ? the company we ended up hiring (Marathon Movers) was absolutely amazing.

I have to admit I have a lot of items that were collected over the years from work and my former roommate. My family and I made sure we had everything packed and stacked wall-to wall-- starting at the front of the apt. The team arrived on time... they even called me 1/2 hr. before to let me know they were on the way. However, when Ted arrived with his 2 other crewmembers-- I think they realized that they needed to call in another crewmember to help. Ted, Brandon, Nicholas and Shalom worked so hard... up-and-down the 3 flight of stairs. Always with a smile on their face and never taking a break!! They even took the time to make sure they packed my roommate's items on the back of the truck so they could drive and drop items to their house. With a large truck completely packed, the crew traveled to my roommate's house, dropped off 5-7 items and then took a very short lunch break. They arrived at my new house earlier than I anticipated. I even teased them asking if they wanted to take a full 1/2 for lunch-- but they said that they were fine. As they placed items in the new home, they were very patient and cautious (i.e.: They helped me position and reposition my heavy treadmill until it was in the best spot.) The crew worked from 8am to 4pm?very friendly, professional and helpful. It cost a bit more, but with the challenge of the stairs and the amount of items I had to move--- they WERE A GREAT CHOICE!!

Estimate way too high.......did not hire

They paid their men more per hour than the other companies we looked at and that's why we chose them. They were very good at their jobs, too.

Everything went very well. I have used them before and have always been more than satisfied with them.

We received quotes from several moving companies, and while they were more expensive, they promoted themselves as offering a "best in class" service. From their website: "Gentle Giant is an award winning Boston moving company built on more than 30 years of experience, offering the best quality local and national moving, storage, and packing services. We pride ourselves on our people who have the professionalism and training to execute consistently great moves, guaranteed!" The packing and loading process took 2 days. They showed up with a group of guys who proceeded to go about the house and pack things up. The kitchen packer was very careful and did a great job. The packer in the basement needed some help in properly packing some of the workshop and hobby equipment. He had just arrived from Ireland for a summer job and did not have any prior experience. While inexperienced, he was nice and readily took direction from his supervisor. Overall, the company seemed like they were doing a good job.... The moving truck showed up on the scheduled day. The two guys were very professional and proceeded to unload items. Our major complaint with this company is when we started to unpack the boxes. We found many items (computer printer, desktop computer, phone, ceramic lamps, radio) were just put in large boxes without any wrapping paper. A radio was put in a metal waste basket in a box with some couch pillows. Several pictures with glass fronts were not properly packed. The guys unloading said that they were embarrassed and that this was not the way it should have been packed; they were very unhappy with the quality of work. They profusely apologized, took pictures and called the head office. From the initials on the box, they said that two packers had not followed company procedures. The company verified this and said they were going to talk to these individuals. All in all, we had over a $1000 worth of damage. Head office was helpful in resolving our claim, especially since we paid for insurance. For the price we paid and the quality of service we received, this turned out to be one of our worst moves in 25 years (5+ moves). They do a great job on their website showing how they pack things, but it is all for not if they cannot ensure the quality of their packers onsite. I really expected a lot more from this company. It would have been nice if they had discounted our move slightly given the overall quality of service. They refused to do this. Read the quote above from their website where they "guarantee, consistently great moves" This was not one of them!

the crew from the person quoting to those packing to those delivering couldn't have been more professional. they worked hard, did a good job and were responsive if there were any questions that needed addressing.

From the first phone call, it was very easy to make the contacts we needed -- scoping out the nature and projected timing of the move, getting a quote for the estimated cost, and agreeing on a specific date. When we got up on the date of the move, I was dismayed to see Winter Storm Saturn bearing down on New England, and I was anticipating all kinds of problems. However, our moving crew arrived a bit early and went right to work, making the weather a non-issue. They wrapped and padded the furniture very carefully and did their very best to keep from tracking slush onto the floors as they went in and out of both houses. They were completely professional and courteous throughout, and were extremely efficient from start to finish (the entire job took 3 1/2 hours, including the travel time). We could not have asked for anything better.

I was really happy with the service at Gentle Giant for this quote. They were friendly and easy to work with. We decided to go with another company because we were moving across state lines but I wouldn't hesitate to use Gentle Giant for moves within Boston and along the East Coast. Their prices seem to be a little higher but I think that they do an exceptional job. In the summer of 2007 they helped us with moving a large sectional sofa from the South Shore to Cambridge on short notice. They were hardworking and solved the problems that came up along the way (the couch wouldn't fit up the stairs, so they had to haul it in the second floor porch door and called up an extra guy to help). In short, they are neat, professional, respectful, and efficient.

The things that we wanted to pack ourselves they provided boxes two weeks before. Very responsive, very professional in the way they packed our furniture on the day of the move. They made a difficult situation a lot easier. It required them keeping our stuff in their truck overnight and they arrived on time in the morning to unload. They left their truck in their secure location overnight. Gentle Giant was priced higher than our other quotes but they were well worth it.

The move went great. They showed up on time, were very helpful, did exactly what we asked of them and were quick and efficient. Can't ask much more from a set of movers.

We were extremely pleased with all aspects of this move. The office personnel were courteous and helpful, the estimate was accurate and did not result in any changes, and the moving crews were cheerful and professional. Due to the unusual nature of the load, they called to say their chief piano mover would not be available on the scheduled pick-up date; did we want to reschedule? We did, although they would have been fine with leaving the original date. The moving crew arrived at the pickup location at the scheduled time. The movers were careful not only with the objects being moved, but also of the surroundings they were moving through. One delivery was made the same day as the pickup - that went well. The other two destinations were scheduled for the following day. The movers arrived at each destination within the estimated time window. They had issues with both driveways that day and were not able to bring the truck up to the house. The movers had to muscle the heavy objects up the driveway before entering the house. Again, they were careful of the floors and doorways and objects in the rooms they moved through. There was no aspect of this move where we - and the recipients at the two other delivery locations - were not extremely pleased. We would have no qualms about hiring Gentle Giant again or recommending them. Theirs was not the lowest estimate, but it was fair and we certainly got our money's worth.

The booking went very smoothly and the movers showed up on time. They were very professional and quick, and took great care in wrapping every piece of furniture in blankets. It took only 7 hours with a lunch break in the middle to completely move all the boxes and furniture from a 2 bedroom apartment. Some boxes got slightly crushed in the move and one of the freshly painted walls got some scuff marks from the move, but there has been no damage to any of the objects moved that we could see, so overall we are happy with the quality of the move.

This was my best moving experience ever! Joe,Scott,Slaven,and Michael were the most pleasant, hard working guys.And it is true-they do run back into the house after they load a piece of furniture.They were very careful with everything,and they worked so fast! We would definitely use Gentle Giants again!

The move with GentleGiant went extremely well. They moved us out of our old home in less time than their estimate. This was despite the fact that we actually had not finished packing, and were busy taking care of an infant at the same time. They were extremely careful with our belongings. Everything was packed, moved, and loaded with the utmost care. They took care to protect the carpet, flooring, walls, etc. as they were moving our belongings. They even took care about where they parked their truck to allow traffic to pass easily. They moved us into our new home with equal care. The movers themselves were very professional and personable. Their estimate was spot on with the final bill, even though we ended up purchasing lots of packing material for those items we didn't get to packing ourselves. I would definitely use them again if I were to move.

Gentle Giant Movers were excellent. I cannot remember their price but I thought it was reasonable. She moved from Matthews to Marshville and they did a few stops along the way to drop stuff at grandma's house. They were so careful and did a great job. I would highly recommend them. They were polite and helpful. They were very careful with everything, nothing was damaged; they wrapped everything. I was impressed with how quickly they got it accomplished. They were such gentlemen, very respectful; they were great.

Above average email contacts and a flood of sales-related emails w/ tips, etc. once we contacted them. They were, however, unresponsive when I asked them to revise their initial quote based on their website's inventory and I could not re-enter the inventory to review if I had entered things invalidly. They were more than twice the cost of all other quotes we received due to adding another truck. I'm certain I made an error on the website, but when I emailed back to ask to have things revised, I did not receive responses.

3 men came back each time and were efficient and fast. A time mix up on 9/7 made them come to the house twice. No complaints on either side. Very pleasant experience.