Gentle Giant Moving & Storage Somerville

Fantastic!! load clean and neat.

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unknown

CALLING THE FIRST TIME IS EASY. GETTING BACK TO SOMEONE TO CHANGE DETAILS OR GET MORE INFORMATION IS HARDER. I HAD TROUBLE GETTING SOMEONE TO ADD MORE WORK TO JOB AFTER FIRST CALL -- I HAD TO CALL SEVERAL TIMES BECAUSE I WASN'T CALLED BACK. I REPORTED THIS TO THEM; THEY APOLOGIZED AND ASKED ME FOR SUGGESTIONS, WHICH THEY SAY THEY ARE CONSIDERING SERIOUSLY. THEY WILL TAKE THEIR PACKING BOXES BACK AND GIVE YOU A 25% REFUND AFTER YOU'VE UNPACKED AND RETURNED THEM.

FIRST THEY LOADED AND STORED MY FURNITURE (INCLUDING A PIANO) THAT WAS STILL AT MY EX'S HOUSE; THEN, TWO WEEKS LATER, THEY MOVED IT AND THE FURNITURE FROM MY APARTMENT TO MY NEW HOUSE.

I HAVE USED GENTLE GIANT MORE THAN ONCE. THEY ARE A LITTLE MORE EXPENSIVE THAN OTHER COMPANIES I RESEARCHED, BUT THEY PROVIDE EXCELLENT SERVICE. THE GUYS WERE ATTENTIVE TO DETAIL, FRIENDLY, AND HARDWORKING. AND THEY BUSTED THEIR BUTTS!

THESE FOLK WERE VERY EFFICIENT AND CHEERFUL. THEY MOVED US FASTER THAN WE HAVE EVER BEEN MOVED BEFORE. HOWEVER THEY DID FORGET TO PACK ALL OF THE PANS IN THE DRAWER UNDER THE STOVE. THIS WAS NOT A PROBLEM FOR US.

MOVED THREE DIFFERENT PLACES FROM BROOKLINE, INCLUDING WATERTOWN, PLYMOUTH AND JAMAICA PLAINS.

EVERYTHING CAME BACK PERFECT FROM STORAGE AND FROM THE MOVE. HIGHLY PROFESSIONAL.

THEY WERE NICE YOUNG MEN WHO WERE DETERMINED TO GET MY CHEST IN AND THEY DID IN NO TIME. I HAD CALLED THEM TO JUST PUT IT IN STORAGE ALONG WITH MANY OTHER THINGS (COST REFLECTS THAT). I WILL CALL THEM NEXT. BUT THEY DO NOT DO X-COUNTRY MOVES YET. STORAGE IS CHEAPER IF YOU PAY UP FRONT.

THE MOVING TEAM DID GOOD WORK. THE ESTIMATED WORK HOURS WERE 20, THE BILL WAS FOR 25.5 HOURS, BUT ALL OUR STUFF WAS NOT MOVED. (WE''VE BEEN USING OUR MINIVAN TO SHUTTLE CONTENTS OF OUR GARAGE, WHICH SAVED US THE TIME TO LOAD A 3RD TRUCK). WHEN MOVING OR GETTING OTHER ESTIMATES, TRY TO GET THE VENDOR TO DO A FIXED PRICE, OR REDUCE THEIR RATE FOR HOURS EXCEEDING THE ESTIMATE. THEY NEED SOME INCENTIVE TO GIVE AN ACCURATE ESTIMATE. THE OVERALL SERVICE RATING IS PULLED DOWN BY THE BAIT AND SWITCH ESTIMATE. THE QUALITY OF WORK WAS GOOD, EVEN VERY GOOD, BUT NOT EXCELLENT. AN ANTIQUE TABLE WAS DAMAGED DUE TO THE PACKING IN THE TRUCK, AND A HANDLE FOR A LARGE BREAKFRONT WAS LOST (SO WE DO WITHOUT ONE OF 3 HANDLES OR REPLACE 3 AND OTHER HARDWARE) THEY PROVIDE A HAND WRITTEN ESTIMATE OF THE COSTS WITH A RANGE, PRICING FROM THE CENTER OF THE RANGE. THEN, AFTER TAKING THE NON-REFUNDABLE DEPOSIT, PROVIDE AN OFFICIAL QUOTE USING THE HIGH COST.

THEY HAD A REALLY PROFESSIONAL ATTITUDE AND WERE VERY POLITE AND HARDWORKING. THEY WERE LATE INITIALLY AND ALSO LATE TO UNLOAD, BUT ONCE THEY GOT THERE THEY WERE GREAT. NOTHING WAS BROKE. I HAD TO PAY MORE BECAUSE THEY DIDNT SEND A LOCAL CREW, SO THEY DID RECALCULATE THE COST AS A COMPROMISE.

GREAT SERVICE, WILLING TO THINK CREATIVELY- FOUND WAY TO GET OUR COUCH IN TO AN UPSTAIRS APARTMENT (WOULDN''T FIT THE STAIRWAYS).

GENTLE GIANT CAREFULLY SET UP THE MOVE AND CALLED ME SEVERAL TIMES IN ADVANCE TO MAKE SURE ALL ISSUES WERE ADDRESSED. THE 5 MOVERS WERE ALL EXCELLENT - POLITE, CAREFUL AND HARDWORKING. THE MOVE WENT SMOOTHLY AND TOOK LESS TIME THAN ESTIMATED DESPITE THE FACT THAT MANY ITEMS NEEDED TO BE DELIVERED BY BEING HOISTED THROUGH A 2ND STORY WINDOW.

IF YOU WANT TO SPEND NOT EVEN ONE SECOND WORRYING ABOUT YOUR MOVE, HIRE THEM. THEY ARE A BIT EXPENSIVE BUT WORTH EVERY SINGLE PENNY!

WE HAVE USED THEM SEVERAL TIMES. THIS MOVE THERE WERE TWO MEN, 4.5 HOURS FOR A TOTAL OF THREE MOVES IN A SHORT PERIOD OF TIME THEY NEVER DROPPED , BROKE OR DAMAGED ANYTHING. OUR TWO OFFICE MOVES REQUIRED HANDLING A LOT OF COMPUTER EQUIPMENT AND OTHER FRAGILE OFFICE EQUIPMENT.

IVE USED THIS COMPANY 3 TIMES, ONCE FOR THE COMPANY I WORKED FOR AND MY LAST TWO MOVES. THEY WERE PROFESSIONAL AND REASONABLE.

I AM STILL HOPING TO HEAR FROM THE COMPANY THAT THEY HAVE ADJUSTED THE PRICE SOMEWHAT. THE WORKER WHO GAVE ME THE BILL PROMISED TO TRY TO DO SOMETHING. SINCE THE SERVICE WAS OTHERWISE EXCELLENT, ITS UNFORTUNATE THAT THE PRICING WAS HANDLED THE WAY IT WAS.

BOB LANE IS THE DIRECTOR OF THE INTERNATIONAL MOVING DIVISION. HE AND HIS FOLKS ARE MOST RESPONSIVE, PUNCTUAL, AND SIMPLY A JOY TO WORK WITH! I WOULD RECOMMEND THIS MOVING EXPERIENCE ANY TIME!

FROM BEGINNING TO END THE PEOPLE AT GENTLE GIANT ARE EASY TO DEAL WITH ON THE PHONE AND IN PERSON. THEY KNOW A LOT ABOUT MOVING AND THEY KNOW HOW TO TREAT PEOPLE WITH CONSIDERATION. A GOOD BUSINESS.

MIKE AND MATT SILVA WERE EXCELLENT WORKERS AND FUN TO WORK WITH. THE ONLY NEGATIVE POINT WAS CERTAIN ASPECTS OF THE QUOTE WERE NOT MADE CLEAR TO ME.

PLEASANT PEOPLE RAN WITH OUR BOXES ALL DAY. CAREFUL AND HELPFUL. COSTS EXTRA BUT WORTH IT.

WORTH THE EXTRA MONEY; VERY GOOD CUSTOMER RELATIONS

WORTH THE EXTRA MONEY; VERY GOOD CUSTOMER RELATIONS