Gentle Giant Moving & Storage Somerville

TWO MEN ARRIVED LATE WITH THE CRATE BUT SPENT HOURS AND HOURS DOING THE JOB (WE WERE PAYING BY THE HOUR). I COULD HAVE DONE IT IN 1/2 HOUR AND EVEN OFFERED TO HELP THEM WHEN I SAW HOW SLOWLY THEY WERE WORKING. THEY SPENT AN OUTRAGEOUS AMOUNT OF TIME UNNECESSARILY WRAPPING EACH CHAIR. I WOULD NEVER HIRE THIS COMPANY AGAIN, EVEN THOUGHT OF REPORTING THEM TO THE BETTER BUSINESS BUREAU!

VERY PROFESSIONAL, HOWEVER PACKERS SEEMED TO HAVE A SECOND JOB TO GET TO AND DID NOT QUITE FINISH. THE ACTUAL MOVING WAS VERY FAST AND PROFESSIONAL. A LITTLE PRICEY.

THIS WAS A VERY PLEASANT EXPERIENCE FROM THE INITIAL CONTACT WITH THE FRONT OFFICE, THROUGH THE MOVE ITSELF. THE MOVERS WERE INCREDIBLY POLITE AND PROFESSIONAL. DESPITE BEING PAID BY THE HOUR, THEY WORKED AT A VERY BRISK PACE, DESPITE THE HEAT AND THIRD FLOOR LOCATION. THESE GUYS WERE RUNNING UP AND DOWN THE STAIRS LIKE THERE WAS A TIME LIMIT. NOTHING WAS BROKEN, SCRATCHED OR DAMAGED, OTHER THAN A VERY INEXPENSIVE BOOKSHELF WHICH THEY CREDITED AGAINST THE BILL IMMEDIATELY. THE BOX DELIVERY SERVICE IS TREMENDOUS. I CAN'T WAIT TO MOVE AGAIN - JUST KIDDING.

JASON, THE CHIEF PACKER AND MOVER, WAS OUTSTANDING, AND THE WHOLE TEAM WAS GREAT: PUNCTUAL, PROFESSIONAL, POLITE, AMENABLE. THEY HAVE DIFFERENT RATES FOR PACKING, MOVING, AND DOWNTIME. THEY ARE NOT THE CHEAPEST, BUT THEY ARE OUTSTANDING. THINGS DON'T GET BROKEN, AND THEY MAKE IT VERY SMOOTH. I AM A REPEAT CUSTOMER.

THE EXPERIENCE WAS EXTREMELY FRUSTRATING. I WAS TOLD I WOULD BE CALLED 1/2 HOUR BEFORE THE TRUCK WAS DUE AT MY MOTHER'S HOME. THIS DID NOT HAPPEN. I WAS CALLED AFTER THE TRUCK HAD BEEN WAITING AT THAT LOCATION FOR 30 MINUTES. DURING THE COURSE OF THE MOVE, THE MEN MADE A GREAT ''SHOW'' OF RUNNING FROM THE TRUCK INTO THE HOUSE TO PICK UP EACH PIECE, BUT WHEN THEY BROUGHT THE PIECE ONTO THE TRUCK, THEY SPENT A LOT OF TIME IN THE TRUCK. I ASSUMED THEY NEEDED THE TIME BECAUSE THE TRUCK WAS FULL AND THEY WERE HAVING TROUBLE PLACING EACH PIECE. WRONG! I WENT OUT AND LOOKED IN THE TRUCK BETWEEN THEIR LENGTHY TRIPS INTO THE HOUSE. IT WAS NEARLY EMPTY. AT THE END OF THE MOVE THEY TOLD ME THEY WOULD GET MY BILL AND BRING IT RIGHT IN. THE MOVER BROUGHT ME THE BILL OVER 20 MINUTES LATER. IN THEIR DEFENSE, THEY WERE CAREFUL AND RESPECTFUL, BUT I RESENTED HAVING TO PAY INFLATED TIME CHARGES. I COMPLAINED TO THE COMPANY AND THEY REFUNDED $100, STATING THAT I HAD INDEED BEEN OVERCHARGED.

THEY WERE GREAT! MY HUSBAND HAD CALLED THEM THAT MORNING (2/24/05) AND THEY SAID THEY COULD BE AT OUR HOUSE AT 12 NOON. MY HUSBAND CAME HOME FROM WORK AT 11:50 AND THEY CAME SHORTLY AFTER. WE POPPED OUT THE REMOVABLE WINDOW IN MY SONS ROOM AND THEY DID THE REST TAKING CARE TO PROTECT OUR NEW 1000.00 DOLLAR HEADBOARD. IT TOOK ABOUT A HALF HOUR. NOT A SCRATCH ON IT!

THE GENTLE GIANT MOVERS ARE AMAZING. THEY ARE BOTH EXTREMELY CAREFUL WHILE ALSO BEING EFFICIENT. THEY WRAPPED ALL OF THE FURNITURE AND ELECTRONICS IN PADS BEFORE MOVING THEM TO PREVENT DAMAGE TO THE WALLS OR FURNITURE. THEY EVEN SPRINTED BACK TO THE TRUCK TO GET THE NEXT ITEM AFTER PUTTING EACH ITEM DOWN. THEY DID COME OUT AT 30% OVER ESTIMATE, BUT IT WAS STILL WORTH EVERY PENNY. THEY WERE ALSO EXTREMELY PROFESSIONAL.

THEY WERE GREAT TO DEAL WITH. WE HAVE A DOG AND THEY PUT HER AT EASE, WHICH MADE THE PROCESS THAT MUCH EASIER ON US. THEY CAME ONE DAY AND PACKED US ALL UP, THEN MOVED US THE FOLLOWING DAY. THE CREW CHIEF, TED, WAS EXTREMELY HELPFUL. THEY EVEN PUT DOWN AN ORIENTAL RUG WHICH HADN'T BEEN OPENED BEFORE AFTER PUTTING FURNITURE IN THE ROOM AND THEN REMOVED THE RUG WHEN I DECIDED I DIDN'T LIKE IT IN THAT ROOM. THEY REALLY STRIVED TO MAKE SURE THAT WE WERE HAPPY, ESPECIALLY THE MOVING TEAM.

THE MOVERS WERE VERY FRIENDLY AND HELPFUL. THEY ENDED UP MOVING ALL OF OUR STUFF IN LESS TIME THAN THEY HAD INITIALLY ESTIMATED. I HAD HIRED THEM FOR A PREVIOUS MOVE (BEFORE I WAS AN ANGIE'S LIST MEMBER) AND WAS SO HAPPY I HIRED THEM A SECOND TIME.

THE MEN WERE ON TIME, EVEN WITH A 4 HOUR WINDOW, THEY CALLED TO SAY WHAT TIME THEY WOULD BE THERE & WERE. THEY WERE FAST & EFFICIENT - ESPECIALLY APPRECIATED WHEN YOU PAY BY THE HOUR. THEY EVEN SHOVELED NEW SNOW FROM THE PATH FOR THEMSELVES. IT TOOK THEM ABOUT AN HOUR TO GET WORK DONE THAT WOULD HAVE TAKEN ME ALL DAY TO DO.

INCREDIBLY PROFESSIONAL AND ORGANZIED STAFF THAT HELPED SCHEDULE THE MOVE AND DEAL WITH ALL THE DETAILS (ESTIMATE, INSURANCE....). THE MOVERS WERE VERY PERSONABLE AND COURTEOUS AND TOOK GREAT CARE TO MAKE SURE THAT THAT EVERYTHING WAS WELL PACKED AND MOVED WITHOUT ANY DAMAGE TO OUR POSSESSIONS OR EITHER HOUSE. DIFFICULT MOVE, 3-STORY TOWNHOUSE TO ANOTHER 3-STORY HOUSE, LOTS OF STAIRS. PRICE WAS COMPETITIVE, BUT THE LEVEL OF SERVICE WAS OUTSTANDING.

WE HAD A GREAT EXPERIENCE WITH GENTLE GIANT! THEIR OFFICE STAFF WAS HELPFUL WITH MAKING ARRANGEMENTS AND CALLED TO REMIND US TO DO IMPORTANT THINGS LIKE GET CITY STREET PERMITS (THEY WOULD HAVE DONE IT FOR A CHARGE, BUT WE CHOSE TO DO IT). THE GUYS WHO PACKED UP THE CONDO WERE PROMPT, POLITE, CONSIDERATE OF OUR STUFF AND VERY QUICK. SINCE WE WERE PAYING HOURLY, WE WERE HAPPY ABOUT THAT! TWO OF THE SAME GUYS SHOWED UP THE NEXT DAY FOR THE MOVE, PLUS A COUPLE OTHERS AND THEY WERE ALSO PROMPT, HARD-WORKING AND GREAT TO WORK WITH. THE PRICES SEEMED HIGH AT FIRST, BUT THE SERVICE WAS SO GREAT THAT WE ENDED UP FEELING LIKE WE GOT A GREAT VALUE. THE FINAL COST WAS WELL UNDER ESTIMATE BECAUSE THEY HAD FEWER GUYS FOR THE MOVE THAN ANTICIPATED. OUR STUFF WAS PACKED WELL, WITH THE EXCEPTION OF KITCHEN KNIVES WHICH WERE HAZARDOUS TO UNPACK. THE BEST PART WAS FEELING RELAXED AND HAPPY DURING PACKING/MOVING INSTEAD OF MISERABLE AND EXHAUSTED, LIKE WHEN WE MOVED OURSELVES IN THE PAST.

THE MOVING CREW WAS EXTREMELY NICE, VERY PROFESSIONAL AND ''GENTLE'' WITH OUR BELONGINGS. THEY WERE RUNNING LATE ON OUR MOVING DAY DUE TO TRUCK ISSUES, BUT THEY CALLED BEFORE THEIR SCHEDULED ARRIVAL TIME TO INFORM US OF THE SITUATION. AFTER SOME RESEARCH I FOUND THAT THEIR PACKING SUPPLY PRICES WERE THE LEAST EXPENSIVE, SO I ORDERED PACKING SUPPLIES THROUGH THEM WHICH WAS ALSO CONVENIENT SINCE THEY DELIVERED THE MATERIAL FOR FREE TO MY DOORSTEP.

CAREFUL, QUICK, VERY RESPONSIVE, PLEASANT AND PROFESSIONAL, INCLUDING ESTIMATOR, PHONE CONSULTANT AND ON-SITE MOVING TEAM. THEY WERE ALSO TIMELY AND ACCURATE IN ESTIMATES.

THIS COMPANY DESERVES ITS GREAT REPUTATION. THEY ARE WELL ORGANIZED, INCLUDING OFFICE PEOPLE WHO DEAL WITH SCHEDULING, PARKING PERMITS, INVENTORY, ESTIMATES, ETC. CREW WAS EFFICIENT, POLITE, AMAZINGLY VERSATILE IN SOLVING PROBLEMS, AND INTERESTING AS PEOPLE. THEY WORKED IN A VERY COORDINATED WAY AND SAFELY WITH NO SLACK TIME. NO REQUEST OR STATEMENT FLUSTERED THEM. A SMILING,''NO PROBLEM!'' AND THEY WORKED WELL TOGETHER. IT WAS ALL VERY EXCITING WATCHING EXPERTS. 2 TRUCKS WERE SENT BECAUSE OF MY INVENTORY, BUT ONLY ONE USED AND CHARGED TO ME. FINAL COST WAS WAY UNDER ESTIMATE.

THEY WERE FANTASTIC, THEY WERE VERY QUICK, GREAT OVERALL. VERY STRONG.

WE WERE VERY HAPPY WITH THE CARE AND EXPERTISE THE MOVERS EXHIBITED. THEY WERE FAST, BUT CAREFUL AND THOROUGH TOO. THE PRICE IS HIGH, BUT IT SEEMS TO HAVE BEEN WELL WORTH IT.

I'VE USED GENTLE GIANT FOR ALL RECENT MOVES DUE TO THEIR PROFESSIONALISM AND EFFICIENCY. THESE TWO MOVES WERE JUST AS I EXPECTED: FAST, POLITE CREW WHO HELPED AT THE FRONT END (PACKING SOME UNPACKED ITEMS FOR STORAGE), THEN PUTTING EVERYTHING TOGETHER WHEN I FINALLY MOVED IN TO MY NEW HOME. ALL SIX CREW MEMBERS (3 EACH TIME) WERE GREAT TO WORK WITH. I CANNOT RECOMMEND THEM ENOUGH.

THEY WERE PROMPT, PROFESSIONAL, HIGHLY ORGANIZED, CAREFUL AND EFFICIENT. NOTHING WAS DAMAGED. THEY QUICKLY MOVED FURNITURE OUT AND INTO TIGHT SPACES. THE BOXES WERE WELL MARKED AND OUR ITEMS WERE WELL PACKED. WE THINK THEY ARE GREAT.

MY PHONE CALL WAS RETURNED PROMPTLY, AND CARL WAS VERY HELPFUL. HE DID A GREAT JOB OF EXPLAINING MY OPTIONS AND WHAT WENT INTO THE ESTIMATE. THEY DID NOT, HOWEVER, FOLLOW UP WITH A WRITTEN ESTIMATE (APPARENTLY, THIS DOESN'T HAPPEN UNTIL AFTER YOU SEND IN A DEPOSIT -- SO THE NUMBER THAT IS QUOTED ON THE PHONE MAY OR MAY NOT STICK), NOR DID THEY CALL BACK TO FOLLOW UP ON MY POTENTIAL BOOKING.

GENTLE GIANT WAS PROMPT, VERY POLITE, HARD-WORKING, AND WILLING TO TAKE OUR INSTRUCTIONS AND FOLLOW THEM CAREFULLY. WE WOULD HIRE THEM AGAIN AND RECOMMEND THEM TO ANYONE.

THESE GUYS WERE FAST, STRONG, FUNNY AND PROFESSIONAL. OFFERED ALL SORTS OF OPTIONAL HELP FROM LAST MINUTE PACKING TO PUTTING FOOD AWAY. MOVED A COUCH INTO A FRIEND'S TRUCK DURING THE MOVE. AWESOME JOB, EXACTLY ON ESTIMATE FOR ME. PRICE ABOVE DOES NOT INCLUDE TIPS. MOVING ON A WEEKDAY WILL SAVE YOU BIG BUCKS. (MINE WAS A SATURDAY MOVE - PREMIUM).

VERY FRIENDLY AND COURTEOUS. SERVICE MEN WORKED HARD & EFFICIENTLY. PLEASED WITH THE RESULTS, NO BREAKAGE.

THEY CAME AND PACKED, WHICH TOOK SOME TIME (11 HOURS) BUT SEEMED TO GO WELL. IN TRYING TO FIGURE OUT WHO WOULD BE MOVING THE ITEMS, AND HOW THEY WOULD DO IT, THEY COULDN'T ANSWER IF IT WOULD BE BY TRUCK, FREIGHT OR HOW IT WOULD BE DONE. ENDED UP BEING FIVE DIFFERENT AGENTS INVOLVED IN THE PROCESS. I DIDN'T EVEN RECOGNIZE THE COMPANY THAT DELIVERED IT. I PAID EXTRA ($500) FOR $34000 FOR EXTRA INSURANCE. SEVERAL ITEMS WERE DAMAGED, AND MANY ITEMS I DIDN'T LIST AS HIGH VALUE AREN'T INSURED. SO I HAVE NO COVERAGE FOR SEVERAL DAMAGED ITEMS. I'M VERY DISAPPOINTED. I LIKED THE GUYS WHO WEREN'T SENT OVER, AND HAD USED THEM FOR A LOCAL MOVE. BUT THEY ARE OBVIOUSLY INCAPABLE OF HANDLING AN INTERSTATE MOVE. THEY HAVE BEEN UNRESPONSIVE TO MY CALLS. WHEN THEY WERE AT OUR HOME. I ASKED FOR COPIES FOR THE INVENTORY, THE INSURANCE DOCUMENTS, THE CONTRACT, ETC. I WAS TOLD THEY AREN'T ALLOWED TO SHARE THAT WITH ME, EVEN THOUGH THE PAPERWORK HAS MY SIGNATURE.

THEY PRETTY MUCH MOVED EVERYTHING THAT WAS PACKED UP. THEY DID MINIMAL DAMAGE TO WALLS. ONE THE WHOLE, THEY DID VERY WELL. THEY UNDERESTIMATED THE COST A BIT, BUT I KNEW THEY HAD DONE THAT IN THE PAST. THEY WERE THERE RIGHT WHEN THEY SAID THEY WOULD BE. SEEMED TO BE PROFESSIONAL!