ABJ AUTO REPAIR

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The car wasn't ready when promised, however they did a professional job and my daughter was completely satisfied.

Excellent work. Done in one day. I highly recommend them. They cost a little more, but for a big job they are worth it.

I think that they are absolutely fantastic. They are helpful, absolutely honest and incredibly knowledgeable. Their pricing is also reasonable. I would always use them in the future and if I move I would want to take them with me.

I had to get my car towed there during mid-afternoon on a Saturday on a holiday weekend. There was no room in the lot, so my car had to sit in the middle of the street for at least 20 minutes before they pulled it into the garage. There is no real waiting room, just a small office which is extremely unattractive. The office is extremely small and it looks unprofessional with clutter all over the place. There is hardly any room to sit and Al, the owner, seems very unorganized.

I talked to Al before any work was done to get an idea about how long the work would take and he told me it would take an hour to hour and a half to complete. The repairs ended up only taking half an hour, but I was still charged for a full hour. I thought that was very unfair. During the repair I had to talk Al down from trying to repair several other things that weren't really necessary and I couldn’t really afford
I also felt I had to trust Al if I should replace the serpentine belt. In the end, I decided to replace it after having to talk to his several other mechanics in order to feel comfortable in arriving at my decision.

After the repairs, Al stated I needed to put more antifreeze in my car. He then asked me if I had any in my car to put in. I told him I had some in the back of my car and told him I would like for him to put it in. When I went to go get the antifreeze out of my car, I found out the mechanic had already put antifreeze in there before Al had asked me. But, I was still charged $20 for the antifreeze even though I had my own in the back of my car the whole time. Of course Al charged me $20 for the antifreeze which was not nice and unfair. He charged me a full hour of labor when it was only a half hour.

I do feel like Al did a good job with the repair and he seems knowledgeable. He has reasonable hourly prices for the Boston area as well. I am not happy, however, that he charged me for the antifreeze and for a full hour of labor. Those were the reasons I chose low grades for him, as well as the small, disorganized office. I graded him down much lower because the unprofessional office, it was small and cluttered, there was no real waiting area. I chose him initially because I was impressed that he ordered the parts for my car before he even looked at the car. He knew what needed to be done. In the end I gave him extra latitude for overcharging me for those things, because he got me in on a mid to late afternoon on a Saturday on a holiday weekend.

Some people may say that ABJ Foreign Auto Repair are expensive but, I don't think so, somebody recommended them to me and I have been using them since. They are very pleasant, it is a very comfortable place, I don't fee threatened there and I don't feel like I am being taken advantage of and I feel that they are very fair. Sometimes if my battery dies, they will come by and give me a jump start if I am close by. He lets me pay on an installment plan.They have people who come from miles away to them. I always run into people I know there. The quality of work is good, if something is not fixed, I will go back until I get it fixed. If I get the car in early, I usually get it the same day, If they have a busy day, then they keep it overnight. They know me and know my cars but even if I had to get another car, I would keep going there. The experience with them has been good.

I chose ABJ based on Angie's list reviews. They were 45+ minutes from me but the reviews were so good i decided to make the trip. It was more than worth the effort. This is easily the best auto repair experience i have ever had. They were honest in a situation in which lying would never have been revealed, their estimate was more than fair and the final bill was significantly less than the estimate because the problem was less serious than anticipated. When was the last time that happened?The experience began with MImi who could not be nicer. She is knowledgeable, accommodating, and thorough--and just so, so nice. She makes sure the experience you have is all about you and making the inconvenience of leaving a car for repair as easy and painless as possible. My car needed a part ordered, she did that and called me to let me know when it came in. When they started work on the car, they realized the problem was actually very minor so they fixed it, didn't charge me for the part they had ordered, and only charged me for labor. I would NEVER have known what was really wrong so they could have put in the new part. Because they are honest they only charged me for exactly what they did. Even if i had taken it to a dealer and the dealer did the exact same work they did, ABJ's cost was much, much less. Both times i was there i was struck by the other customers who came and went. In every case these were cutomers who clearly had a long, positive history with ABJ. They were treated as friends as well as customers.

Each time they do quality work, and I can trust them to tell me just what I need repaired. My family only has one car, so I try to get the work done as quick as possibly. They are always accommodating and get things done in a timely manner.

Everything has gone very well.

Excellent. I do not have the time to tell the story from start to finish. Suffice it to say that their work is excellent and prices are reasonable--and they are very honest.

I first went to ABJ about a year ago when I had suspicions that the brakes that another shop installed were not put in properly. I went in person and spoke with Al who graciously offered to have one of his men take a look at it for free right then and there even though he knew that if there was an issue, I was just going to take it back to the other shop for them to fix for free. The great service led me to go back to them a short time later when brake issues on another car arose.

The next visit went pretty smooth. They fixed the problem quickly at a good price. At the end, however, I was surprised to learn that Al decided that they had replaced lug nuts because they were so difficult to get off and he didn't want me to get stuck with a flat tire and be unable to change the tire. I paid the unexpected cost because I trusted Al's judgment.

The next visit was about 4 months ago when I brought one of my cars in because the check engine light was on. They told me they would look at the car and get back to me. Toward the end of the day, no call came so I called ABJ. I was told that they needed a part but the parts store was closed so they wouldn't be able to get to it so they needed to keep the car.

They kept the car and when it go to be around the afternoon the next day and I hadn't heard anything, I called ABJ for an update. Al seemed to have no idea what car I was calling about and asked me to call back in a bit. So I waited a few hours and called back. Al then told me that they were so busy that they didn't get a chance to get to my car so they would need to keep it. He was very quick to get off the phone.

The next day I still hadn't heard anything so I called back in the afternoon. I was told at this time that the car was ready and again, he was quick to get off the phone. The problem appeared to be resolved.

I wasn't real impressed with ABJ at this point but I had a brake issue that I wanted to resolve ASAP so right after I picked myh first car up I decided to give ABJ another chance with my other car. The car had had squeaking brakes but the brakes were new (installed by another shop) so I knew that new brakes were not likely the answer. Again, I dropped the car off and asked to be called but no call came. So I called to check in. Al told me that I didn't need new brakes but they took care of the problem and I could pick my car up. I didn't get a chance to even discuss with him what they did because he was so quick to get off the phone. When I went to pick up the car, Al was in more of a talking mood. He told me that my wheels had accumulated a bunch of junk in between them and that they cleaned them out and that should resolve the problem. He then told me that my bill was $130 for 2 hours of labor. I'm not sure how cleaning the tires took that long so I wasn't too happy with that. He also told me that the power was out at the shop so he couldn't give me a copy of the bill but he would mail it to me. The bill never came.

The next day I noticed some noise coming from the back of the car that was not there before. Plus the brake squeaking was still there. So I took the car back to ABJ. He told me that they must have damaged the rotors when they were inspecting the brakes but those things happen so he would machine them out but would not give me new rotors. We argued for a bit but it was clear Al was not going to budge and he kept trying to get off the phone with me. So he did his little fix on my rotors but I now had damaged rotors, brakes that still squeaked, and a bill for $130. I was not a happy camper.

After the check engine light came back on my first car about 2 weeks after ABJ had first looked at it, I knew that ABJ had lost me as a customer for good.

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I am car-naive and trust only ABJ to take care of my car needs. I have for 10+ years. This time, I noticed a loud noise and vibration at high speeds. I brought the car in on a Friday afternoon with little notice, but ABJ accommodated me - they even gave me a lift home. Al called me to let me know what he was finding, how much tests would cost, and when the car was ready. He gave me a clear rationale and run-down of service performed, in language I could understand. He and his staff were courteous and comprehensive, and I appreciated their taking the car on the highway to ensure that their work fixed the high-speed symptoms.

I've always found them to be very practical. They don't recommend replacing stuff that doesn't need it, and they are willing to use reclaimed parts where appropriate. I feel confident in the recommendations they give and the repairs they do. They also are very reasonably priced for the work they do. Pretty easy to schedule.

ABJ did great work, charged less than I expected and finished the work before the due date. Altogether I felt very well treated and would absolutely use them again. No wonder they're busy! Al called around to find a new replacement part at a reasonable cost. He told me it would take a certain amount of time to install, but that painting wouldn't be possible in my short time frame. However, when I picked up the car the bumper was already painted -- he had been able to get the part very early in the day and go the extra step. That saved me an extra round trip to the shop, days without car, and driving with an embarrassingly ugly car. Thanks!

Seemed like fair dealing, but after repair, could hear grinding noise coming from the brakes. Took it back within five minutes and they said it is fine and will stop over time. That did not seem right to me, but what do I know? So drove it around for a while - grinding noise did not go away. End of the day, just did not feel like I got a competent repair. Came highly recommended, but just did not inspire confidence, since as far as I know, you're not supposed to hear a metallic noise coming from the brakes. It could also be that my car stinks.

I could not have been happier. I usually waited for my car and it was always done my the time promised or before. The cost was always as estimated or less (!). My first experience was memorable - I was waiting in the office for the car to be done and Al (the owner) was making phone calls. He called a parts person and informed him that he (Al) had been undercharged for the parts he had just received. From that point on I knew I was in good and honest hands. The repairs were always without problems and in one instance I had an overheating engine and Al talked me through my drive from Brookline to his place in Somerville. I have called him another time from the road (the expressway at rush-hour) in a panic (smoking engine)and he calmed me down and reassured me. Al is proud of his shop and it shows. It may not be much to look at but he takes gret pride in the lack of turnover, lack of swearing (really!) and quality of the people who work for him - and I can see why!!!

It took them two days to get the work done. The garage looks like a hole-in-the-wall, and is very junky, but the mechanics have decades of experience and are experts at fixing virtually anything. The shop owner is friendly and affable. He even sent someone over to pick me up at the end of the day so I could get my car. Don't expect punctuality however. Plan on extra time for them to get the job done. But given possible delays, the work will be done in expert fashion.

I had a very good experience with them. They fixed my car at a very good price. Their price was very reasonable as compared to everyone else; in fact it was less than half of what the other repair companies charged. I liked the fact that they were very honest about their work. They let me see exactly what was wrong with my car. They were excellent. I’d definitely use them again.

They are reasonably priced and do excellent work. There is never any extra charge to fix something that didn't get fixed right to begin with. They have a satisfaction guarantee policy. They have a high level of intregrity and I will continue to use their services.

After a few years of the dealer trying to pinpoint the source of a check engine light to the tune of several thousand dollars and exactly the same symptoms after having worked on it, I took my Subaru over to ABJ after reading reviews of several shops. They quoted a higher price than they charged for the part that they thought needed replacing, and several thousand miles of a road trip later, no check engine light is on, and the car works great. I'll be using them from now on if the work continues to be this high quality.

They were kind enough. They allowed me to make payments because I didn't have all of the money. The fixed it and did a thorough job to make sure it was safe.