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Founded 2011 • With Angi since January 2012
43 Cochituate Rd
Plymouth, MA 02360
Service Provider Response
Thank you so very much for your kind words. Customer satisfaction is our number one goal.Service Provider Response
First and foremost, I apologize for the late response but I had been out of town for the month of December. I returned this week and while checking my Angie's List site saw our disturbing review. I was aware of the problems we had getting to the bottom of your dryer not heating. After the first thermal cutoff failure, my technician returned and called Samsung tech support. Both of them agreed that we must have received and bad thermal cut off fuse. Tech support also recommended that we change the operating thermostat as well. On the third return call, my technician once again found the thermal cutoff had failed. He checked all connections, relays, element, airflow and power cord. Once again he called tech support and they were also at a loss and told us that we should change that thermal fuse again. Please understand that we are an authorized Samsung servicer and change this exact thermal fuse quite often but have never had one fail 3 times. This is where I am confused. You mentioned to my technician that if this did not fix your dryer, you were going to purchase a new one and at that time we would gladly refund the money you had paid us. That last repair was on 11/18/16 and we never heard from you so we assumed that the third repair was the fix. If the unit failed again, I will absolutely refund your money. My company prides itself on quality service as is evident with the reviews we have received on Angie's List as well as other review sites. We warranty our work for 12 months. We will reach out to you via phone the week of 1/9/17 and if your dryer is still not repaired a refund will be in order. I am very sorry this happened and that it has dragged on this long.Commercial & Residential • Servicing All Makes & Models Reliable Service 24 hours, 7 days a week Angelo's Appliance services the South Shore. Owner and technician, Brian Angelo, has 25+ years of experience in service & repair of all major appliances, including heating and air conditioning units. The initial service charge fee is $69 (15 min diagnostic)followed by $40/hour labor fee. He is EPA certified and a member of the Professional Servicemen's Association. We hope you will give us the opportunity to fufill your service & repair needs.
Angi Certified
2022 Super Service Award
Affordable Appliance is a local, family-owned business, proudly serving Eastern Massachusetts since 1990. We offer both emergency service and routine maintenance for all major brands of all major appliances. Weekend visits are available! To keep your appliances operating at their best and avoid costly, inconvenient breakdowns, routine maintenance is recommended at least once each year. Protect your investment — call 866-878-1304 today to learn more or schedule an appointment. NOTE - We do not install gas appliances Additional e-mail - repairs@affordableappliance.net.
Angi Certified
Offers Coupon
Large appliance repair. Servicing all major brands (Samsung, LGE, Bosch, GE, Whirlpool and many more)
Small Hand Held or Table Top Appliances. Sell Parts.
Mr. Appliance of Southeast Massachusetts is currently rated 4.9 overall out of 5.
Mr. Appliance of Southeast Massachusetts is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Mr. Appliance of Southeast Massachusetts accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, Mr. Appliance of Southeast Massachusetts does not offer free project estimates.
Yes, Mr. Appliance of Southeast Massachusetts offers eco-friendly accreditations.
Yes, Mr. Appliance of Southeast Massachusetts offers a 5% senior discount.
Yes, Mr. Appliance of Southeast Massachusetts offers warranties.
Mr. Appliance of Southeast Massachusetts offers the following services: Large appliance repair. Servicing all major brands (Samsung, LGE, Bosch, GE, Whirlpool and many more)
Small Hand Held or Table Top Appliances. Sell Parts.