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Mr. Appliance of Southeast Massachusetts
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance Service,
About us
Mr. Appliance of Southeast Massachusetts is your source for comprehensive appliance repair service. We promise to show up on time, fix it right the first time and never leave a trace behind! FREE Service call with repair. Certified technicians are background checked and drug screened and offer a fixed quote before service begins. All work and parts guaranteed for 1 YEAR. Locally owned an operated. Super Service Award winners 2015 and 2016. Please call us today to schedule your appointment - (508) 927-5340
Business highlights
14 years of experience
Services we offer
Bosch, GE, LGE, Large appliance repair. Servicing all major brands (Samsung, Whirlpool and many more)
Accepted Payment Methods
- CreditCard
Reviews
4.956 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 2% |
Showing 1-25 of 56 reviews
M C.
Mar 2018
He quickly determined it was the heating element. He got the part and fixed it the same day. He was very professional and did a great job.
Michael S.
Mar 2018
Upon first visit, the technician realized he didn't have the part to fix the dryer. He ordered it and was back within a week. The work was done very quickly, and the technician was very courteous. The dryer was back up and running like new
Paula R.
Nov 2017
Although the receptionist for Mr. Appliance of Southeast Ma was somewhat curt when I called, "George" the service professional was very courteous, knowledgeable, and efficient, He used a tool to quickly unlock the oven door. He explained that due to the age of the appliance, a replacement part was not readily available, but he would notify me if he found one. I cannot use the oven cleaning feature, but can still use all the other features of my oven. The cost was reasonable.
Larry S.
Jul 2017
Very well, although they had to order the part and it took 2 weeks to complete
Donna B.
Apr 2017
George was prompt, easily identified the problem with my dishwasher, repaired it AND educated me on how to take care of it if it happens again.
Chris M.
Mar 2017
Repaired our stove under warranty. Thus the no cost. Three other companies could not figure out the problem. Highly recommend, absolutely great to work with.
Ellen O.
Jan 2017
Technician was helpful, professional and personable. Highly recommended.
Response from Mr. Appliance of Southeast Massachusetts
"Thank you so very much for your kind words. Customer satisfaction is our number one goal."
Peter B.
Nov 2016
Tried to repair three times and each time the same issue happened.
Response from Mr. Appliance of Southeast Massachusetts
"First and foremost, I apologize for the late response but I had been out of town for the month of December. I returned this week and while checking my Angie's List site saw our disturbing review. I was aware of the problems we had getting to the bottom of your dryer not heating. After the first thermal cutoff failure, my technician returned and called Samsung tech support. Both of them agreed that we must have received and bad thermal cut off fuse. Tech support also recommended that we change the operating thermostat as well. On the third return call, my technician once again found the thermal cutoff had failed. He checked all connections, relays, element, airflow and power cord. Once again he called tech support and they were also at a loss and told us that we should change that thermal fuse again. Please understand that we are an authorized Samsung servicer and change this exact thermal fuse quite often but have never had one fail 3 times. This is where I am confused. You mentioned to my technician that if this did not fix your dryer, you were going to purchase a new one and at that time we would gladly refund the money you had paid us. That last repair was on 11/18/16 and we never heard from you so we assumed that the third repair was the fix. If the unit failed again, I will absolutely refund your money. My company prides itself on quality service as is evident with the reviews we have received on Angie's List as well as other review sites. We warranty our work for 12 months. We will reach out to you via phone the week of 1/9/17 and if your dryer is still not repaired a refund will be in order. I am very sorry this happened and that it has dragged on this long."
Robert R.
Nov 2016
The repair went well! Joe was friendly, professional and punctual! The oven works perfectly and we have a 1 year warranty. We are very pleased.
Wina T.
Oct 2016
This company was EXCELLENT! We are new to MA, I didn't know who to call so I went to Angie's list. Mr. Appliance had excellent reviews and the woman on the phone was friendly and very professional. She explained upfront the basic charge as well as our options. She then booked us for the next day" The company sent an email with their company info and a picture of the repairman that would be coming to our home. Geoge was terrific! He communicated what was wrong and the cost to repair the machine. The price was reasonable, the part ordered and a few days later (he was there on a Friday, of course) everything was up and running. I highly recommend this company, and George, very highly. The professionalism and the quality of service was outstanding.
William T.
Oct 2016
I give him an A, good stuff. Nothing bad to say about him.
John R.
Sep 2016
first repair technician was not prepared to do the work. second person who came a couple of days later completed the work. covered under an extended warranty.
Elaine K.
May 2016
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David H.
Apr 2016
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Cecilia M.
Mar 2016
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Mike M.
Mar 2016
The Mr. Appliance tech arrived on time and with a positive, friendly attitude, and seemed very knowledgeable about our 15-year-old Whirlpool dryer. After removing the back of the dryer, he tested several internal components and quickly diagnosed the problem to be electrical. Instead of attempting to sell us parts that our dryer didn’t need to operate property, he suggested that the problem was a faulty electrical outlet. As it turns out, I contacted an electrician and the problem was indeed a faulty electrical outlet for the dryer. I would highly recommend the competent, professional, and honest service offer by Mr. Appliance of Southeast Massachusetts.
Joseph F.
Feb 2016
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Robin S.
Feb 2016
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MATTHEW G.
Feb 2016
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Michael B.
Feb 2016
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Sheila M.
Jan 2016
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Kevin M.
Jan 2016
Very professional and courteous and would use again
MATTHEW G.
Dec 2015
Technician was prompt, friendly, and professional...exceeded expectations, and machine works like new again!
Michael W.
Nov 2015
It went very well.
Suzanne L.
Oct 2015
unknown
Licensing
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FAQ
Mr. Appliance of Southeast Massachusetts is currently rated 4.9 overall out of 5.
Mr. Appliance of Southeast Massachusetts accepts the following forms of payment: CreditCard
No, Mr. Appliance of Southeast Massachusetts does not offer free project estimates.
No, Mr. Appliance of Southeast Massachusetts does not offer eco-friendly accreditations.
No, Mr. Appliance of Southeast Massachusetts does not offer a senior discount.
No, Mr. Appliance of Southeast Massachusetts does not offer emergency services.
No, Mr. Appliance of Southeast Massachusetts does not offer warranties.