Mr. Appliance of Southeast Massachusetts

He quickly determined it was the heating element. He got the part and fixed it the same day. He was very professional and did a great job.

Upon first visit, the technician realized he didn't have the part to fix the dryer. He ordered it and was back within a week. The work was done very quickly, and the technician was very courteous. The dryer was back up and running like new

Although the receptionist for Mr. Appliance of Southeast Ma was somewhat curt when I called, "George" the service professional was very courteous, knowledgeable, and efficient, He used a tool to quickly unlock the oven door. He explained that due to the age of the appliance, a replacement part was not readily available, but he would notify me if he found one. I cannot use the oven cleaning feature, but can still use all the other features of my oven. The cost was reasonable.

Very well, although they had to order the part and it took 2 weeks to complete

George was prompt, easily identified the problem with my dishwasher, repaired it AND educated me on how to take care of it if it happens again.

Repaired our stove under warranty. Thus the no cost. Three other companies could not figure out the problem. Highly recommend, absolutely great to work with.

Technician was helpful, professional and personable. Highly recommended.

Tried to repair three times and each time the same issue happened.

The repair went well! Joe was friendly, professional and punctual! The oven works perfectly and we have a 1 year warranty. We are very pleased.

This company was EXCELLENT! We are new to MA, I didn't know who to call so I went to Angie's list. Mr. Appliance had excellent reviews and the woman on the phone was friendly and very professional. She explained upfront the basic charge as well as our options. She then booked us for the next day" The company sent an email with their company info and a picture of the repairman that would be coming to our home. Geoge was terrific! He communicated what was wrong and the cost to repair the machine. The price was reasonable, the part ordered and a few days later (he was there on a Friday, of course) everything was up and running. I highly recommend this company, and George, very highly. The professionalism and the quality of service was outstanding.

I give him an A, good stuff. Nothing bad to say about him.

first repair technician was not prepared to do the work. second person who came a couple of days later completed the work. covered under an extended warranty.

The Mr. Appliance tech arrived on time and with a positive, friendly attitude, and seemed very knowledgeable about our 15-year-old Whirlpool dryer. After removing the back of the dryer, he tested several internal components and quickly diagnosed the problem to be electrical. Instead of attempting to sell us parts that our dryer didn’t need to operate property, he suggested that the problem was a faulty electrical outlet. As it turns out, I contacted an electrician and the problem was indeed a faulty electrical outlet for the dryer. I would highly recommend the competent, professional, and honest service offer by Mr. Appliance of Southeast Massachusetts.

Very professional and courteous and would use again

Technician was prompt, friendly, and professional...exceeded expectations, and machine works like new again!

Very professional. I used the online scheduling on their website. Someone called me that evening to confirm. The tech called me when he was fifteen minutes away on the day of the appointment. The tech, Scott, was professional, on time and pleasant. Shoe coverings on immediately upon entry. He was able to get the oven to within 50 degrees of the set temp and then discussed the cost of the part needed to fix it vs. the cost of a new oven with me in detail as the oven is about 10 years old. I would use them again.

Justin arrived on time, wore shoe covers, defrosted the drain and guaranteed the work. Very please with the timeliness, professionalism and courtesy. Like most things...if someone is rated well they generally deserve it and this provider did not disappoint. Will use them again in the future.

It went extremely well. He came at the first available time, notified us the day before of his approx. arrival time. He was professional and courteous. He recommended a complete replacement of ice maker because of age of unit (20 years). All went well and his effort has been greatly appreciated.

Contacted me the evening of Memorial day to let me know that they had selected my earliest date suggested in my reply to Mr. Appliance for the service to our washing machine, 5/26. They were here at 3pm to examine the washer and see if it really needed a pump or if it was just blocked. It needed a new pump, so they called in the model number and scheduled with me to come back out the next day to install it. They were very professional, down to putting plastic boot covers on their feet when entering the house. The entire diagnostic / installation of the pump might have been done in one visit if I were as responsive as they were in getting them a model number for the pump before they came on the 26th. Having the one visit also would have avoided some confusion that arose concerning the credit for part of the repair costs through my payment to Angies list.

Called yesterday, here at 8:00 AM today as promised. Problem solved by Service Professional Justin Anioloski under warranty. Polite, professional, clean-up and all is well now.

The communication was fantastic - they called to confirm the appointment and answer any questions I had. I asked for worst case scenario estimate and they gave me a very fair description considering they hadn't seen the problem. Joe came out and removed the bag and told me i'd have to wait to see if the ice maker worked - but if it didn't they'd credit what I paid them that day towards the total cost of the repair if they had to replace it later. (Hey Joe - if you're reading this - it still works!!). Joe also was a great sport in that my Mom was visiting and I asked him to help me play a small, harmless prank on her while he was there and he completely rolled with it. (she's been bugging me to get a new fridge to match the rest of the appliances - I don't want to - so joe went on and on about what a great fridge i had and how I should keep it forever - stupid inside joke but it was funny and he was a great sport about it). Joe was exactly on time and called to say he was on his way which was unexpected and appreciated for a service visit of any kind. The only disconnect was they told me on the phone that if all they had to do was remove the bag it would be the $88 service call fee and the total ended up being i think 116. Still a fair price for the honest, friendly, prompt, service I received and frankly the disconnect could very well have been mine. I can't recommend these guys enough.

Communication was excellent. Service was prompt professional and as promised. Justin was excellent. Would use again and recommend

I was very happy with the professionalism and responsiveness of this provider. Upon scheduling the appointment, I was offered several earlier time slots because the proprietor knew that I was in a hurry to have the work completed. On the day of service, the technician (Joe) called me in advance to alert me of his arrival time, and spent a few minutes on the phone discussing the issue with the oven to ensure he had the needed replacement parts. Upon arrival at the house, he proceeded to quickly diagnose and repair the oven. He was courteous, careful, cleaned up completely and advised us on strategies for keeping repair costs down on our appliances in the future. I will call this repair service provider again and would recommend them highly to family and friends.

Located problem and recommended replacement.

Excellent service call. Justin, the tech, showed up right on time and was friendly. He said the issue could be two things--one $40 part or one $200 part. He said he'd try the $40 part first and hopefully that would fix the issue. If not, he'd have to charge me for the $200 part, but there would be no additional charge for labor, which I thought was perfectly fair. He ordered the part and came back a few days later to install it. Again, he was punctual and pleasant. The cheaper part fixed the issue, so everyone was happy. Additional points of awesomeness: I used a $25 off coupon from Angie's List, but forgot to mentioned it when the work order was first generated. I gave it to him the second time he came out and he applied it, no problem. I noticed that on the receipt, the coupon wasn't categorized as a coupon (my fault, since I hadn't given it to him initially). I emailed Mr Appliance asking for a corrected receipt. Bob emailed me back almost immediately with a freshly generated receipt that reflected the coupon. If you've ever used service providers for stuff like this, you know that communication is usually a very weak point. Not with Mr. Appliance. They are on top of it. To sum up, I wouldn't hesitate to recommend them to anyone who needs any sort of work done on an appliance. My experience with them surpassed all expectations. Fair price, responsive and prompt service--about all I could ask for.