Gary A Cresswell Plumbing & Heating

HORRIBLE! I will be filing a case in small claims court at this point. Gary was brought to perform this service through my contractor at the time. It turned out that when he "vented" my boiler the first time - he did it WRONG. He did not follow manufacturer specifications. When my boiler started having problems a year or so later, I called in a local plumber who did not even want to go near it because right away he said it was not vented properly. I called Gary back in and he "re-vented it". Told me I'd be all set. Charged me $300 for "troubleshooting" and stated that the "issue" I was having was not related to the venting. So... Fast forward to 1 1/2 yrs later when the boiler is again struggling, he comes out and tells me "it needs to be cleaned" but he doesn't clean (funny though because he charged me for cleaning it the first time around - another $300). After calling a dozen (literally) places and having every one of them tell me that the gas boiler shouldn't need to be cleaned and that means there's another problem, I finally got a good plumber (Bill Horan) to come look at it. He confirmed that all of the soot and damage was due to the poor ventilation. He was able to get me back heat and had to replace ALL 6 tubes due to the build up! He also cleaned it and made sure everything was in working order (another $500!) Bill then asked the boiler manufacturer local rep to come and inspect the boiler. He stated that all damage and ongoing issues were due to the previous incorrect venting job and that Gary only fixed the venting. He stated Gary did not repair the damage that had been done and left the mess to continue to deteriorate. When I followed up with Gary about all of this and that I wanted to be reimbursed, he stated we could work something out. He then proceeded to avoid my calls, not return my messages, and literally hang up when I called him from an unknown number. The call went like this, "Hi Gary. This is..." CLICK!!! I reported him to the licensing board who confirmed my claim was valid and would be taken very seriously. They have indeed followed up with both myself and my current plumber. I also reported him to the Better Business Bureau. Next step is small claims. By the way - don't be fooled by the quote on his invoice "Guaranteed Quality Craftsmanship". It's a farce. He did not guarantee his work or follow up or make good of the problems he caused. His quality was less than good. And crafty is more like it. If this doesn't convince you, be prepared because the new water lines to my kitchen he installed froze year after year (even after he came back 2 times to fix) and to top it off, he left TWO large soot stains on my beige carpet that would not come out with professional cleaning. STAY AWAY from this guy. If you are local - Go with Allied Services or Deacon Plumbing. I prefer Bill @ Allied, but both companies were called in and were professional and thorough.