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Royal Cleaning

House Cleaning, Window Cleaning

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Wash all floors, knickknacks, ceiling fans, lamps, woodwork, baseboards, vacuum carpets, clean appliances, toaster-oven, microwave oven, refrigerator outside, wipe down & sanitize counters, wipe down cabinets, tables, vacuum couches, bathroom (scrub and sanitize), shower, tub, sink, toilet, empty trash. Additional Services Offered: oven (inside), refrigerators (inside), change linens, window washing (outside & inside), wash & dry dishes, property management.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
3.0
Showing 1-1 of 1 reviews

Paul R D.
03/2010
2.0
house cleaning
  + -1 more
So I posted an add on another list advertising that I have recently had an accident and I need help cleaning my house. I posted pretty precisley what I needed and how much I was willing to pay. Royal responded to my add saying that, they had no problem with all the animals and would like to help us out. The next day I called and spoke to the owner Mike. He was very pleasant on the phone and we went in to more detail about what I needed. Basically a full cleaning including, floors, windows, doors, dusting, vaccuum, carpet cleaning exc.... I also mentioned to him that due to the injury and my unability to work as much I had a set price that I could pay. He assured me that they want to "Help people as much as possible and are willing to work with on price". He said that he would like to have his account manager come by the place to get a better idea and give me an estimate and he would do what he could to keep everyone involved happy. I agreed that it was fair enough to want to do that. With that he told me that he spoke to his account manager and he would have him call me the next day. The next day no one called. I called and got a hold of him. I spoke with the account manager breifly once again answering questions about the house. I was expecting to make an appointment for him to come by to "Look" at the house. Instead he told me that he needed to speak to Mike and he would call me back. I was a little puzzled by this but agreed. Ten minutes later the Account manager called me back and said "I'm sorry, but the job you have isn't feezable for us to commit to". This leaved me incredibly ticked off that I wasted time on these people and now have one day to scramble and get someone here to clean my house.
Description of Work: Full House cleaning

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
3.0


Response from Royal Cleaning
I am very sorry to see that the member is upset with the results of our conversation. She had posted on Craigslist looking for a cleaner on March 6th. She did mention that she had some dogs, cats and rabbits (14 animals in total). She also mentioned that she would be looking to spend around $150 for a cleaning. I did respond to her posting on March 6th and wanted to discuss with her what she needed done for the $150. After writing her I did not hear back until four days later. When we spoke she mentioned that she had lots of quotes for cleaning her home. One company had quoted her $250 while another had quoted $100 and a few in between. Her thoughts were that she wanted a company and not an individual to clean, hence why she called me back four days after my initial email to her. At that point I told her one of my Account Managers would call and arrange a time to see her property. When she spoke with my Account Manager she told him she needed her house cleaned from top to bottom, including windows, rabbit cages, cat litter boxes, carpets vacuumed and shampooed, etc. My Account Manager knew that he could not authorize a cleaning of that magnitude for $150. When he called me we discussed the costs to the company since we do have to pay not only our employees but insurance, taxes and for supplies. Unfortunately we could not perform this cleaning for the cost she was willing to pay, so we did not want to waste her time and visit with her to then tell her we could not do it. When my Account Manager called her to tell her this, she was on another phone discussing her cleaning with another company. I am truly sorry that she felt we waster her time and that she was left to scramble and find another company. I wrote her and apologized about this situation and she told me she was able to find a wonderful cleaning service who cleaned her house from top to bottom, windows, cages, litter boxes and everything else in between for $150 without one single gripe and that they will now have her money coming into them every two weeks. She did say she would be providing them with a sparkling review and was sorry that I missed out. So in the end this situation was a happy one, she was able to find a wonderful cleaner. I wish her and her cleaners all the best.

    Contact information

    26 Elmwood Cir, Peabody, MA 01960

    www.RoyalCleaningMA.com

    Service hours

    Sunday:
    7:00 AM - 12:00 AM
    Monday:
    7:00 AM - 12:00 AM
    Tuesday:
    7:00 AM - 12:00 AM
    Wednesday:
    7:00 AM - 12:00 AM
    Thursday:
    7:00 AM - 12:00 AM
    Friday:
    7:00 AM - 12:00 AM
    Saturday:
    7:00 AM - 12:00 AM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Window Cleaning

    FAQ

    Royal Cleaning is currently rated 2 overall out of 5.

    Sunday: 7:00 AM - 12:00 AM

    Monday: 7:00 AM - 12:00 AM

    Tuesday: 7:00 AM - 12:00 AM

    Wednesday: 7:00 AM - 12:00 AM

    Thursday: 7:00 AM - 12:00 AM

    Friday: 7:00 AM - 12:00 AM

    Saturday: 7:00 AM - 12:00 AM

    Royal Cleaning accepts the following forms of payment: Check
    No, Royal Cleaning does not offer free project estimates.
    No, Royal Cleaning does not offer eco-friendly accreditations.
    No, Royal Cleaning does not offer a senior discount.
    Yes, Royal Cleaning offers emergency services.
    Yes, Royal Cleaning offers warranties.
    Royal Cleaning offers the following services: Wash all floors, knickknacks, ceiling fans, lamps, woodwork, baseboards, vacuum carpets, clean appliances, toaster-oven, microwave oven, refrigerator outside, wipe down & sanitize counters, wipe down cabinets, tables, vacuum couches, bathroom (scrub and sanitize), shower, tub, sink, toilet, empty trash. Additional Services Offered: oven (inside), refrigerators (inside), change linens, window washing (outside & inside), wash & dry dishes, property management.

    Contact information

    26 Elmwood Cir, Peabody, MA 01960

    www.RoyalCleaningMA.com

    Service hours

    Sunday:
    7:00 AM - 12:00 AM
    Monday:
    7:00 AM - 12:00 AM
    Tuesday:
    7:00 AM - 12:00 AM
    Wednesday:
    7:00 AM - 12:00 AM
    Thursday:
    7:00 AM - 12:00 AM
    Friday:
    7:00 AM - 12:00 AM
    Saturday:
    7:00 AM - 12:00 AM