ANYTHING GOES REMOVAL SERVICES

Ted was amazing! I would highly recommend this company. He was kind during a tough time while we sold our property. He never gave up and kept to his word. We were on a time crunch and he stayed in touch during the entire process! Fairly priced as well.

I was very satisfied with the service offered by this company. Scheduling was easy (with good communication along the way). They arrived when they said they would and they honored the original price quote. I will use them again and recommend to others.

I called Ted the night before to schedule pick up for the following day. Ted was very responsive and arrived at the scheduled time. The price was very good for the services. I would definitely hire Anything Goes again for junk removal.

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The first job went ok for the most part. When I booked another job things went south. I communicated with the provider several times to confirm and reconfirm, because of my tight schedule, availability to do a follow up job on the weekend of December 26-27. The provider lists weekend hours and replied to me confirming availability.

I then made complex, interdependent and tightly coupled long weekend plans based on the premise that this provider would show up as promised to remove my trash as discussed. On Saturday I contacted the provider again to arrange a time in order to be ready in advance. I had a rambling conversation without obtaining a yes / no answer to the question of whether the provider would be coming that weekend as discussed. He stopped responding after a few messages and I assumed that meant he was not coming so I gave up. This blew my entire weekend plan as the trash removal was a dependency for several other taksks.

Many hours later that Saturday night he abruptly messaged me to ask "what time I would be ready tomorrow because his guy only had one hour." I'll admit I was angry at the poor communication, combined with the no-show, and I cursed. I had not prepared my trash, and had changed plans to other tasks, after he had stopped responding, so I was completely unprepared for the no-show to become a show.

I desperately tried to communicate with the provider to determine if he actually was coming Sunday and if so, when, as I would have to rush home and work into the night to get ready. I sent several messages and left a voicemail asking if there was any chance we could discuss what would or would not be happening. There was no reply at all. This was one of the most intensely frustrating experiences I've had trying to work with someone.

The next morning around 11 AM he sent me a message stating he did not receive my messages Saturday night because he "turned off his phone when I became upset." I'll freely admit I cursed twice during the Saturday conversation but I quickly recovered my composure and was professional in my requests for communication. I was frustrated, and a little desperate to communicate, but I was not "upset." If the provider no longer wished to work with me, for whatever reason, he could have said so and I could have moved on; I found another provider the following week. Switching off the phone seems like a somewhat bizarre thing for a business person to do.

We had a bit more conversation Sunday and I tried to elicit some empathy for the plight of the weekend warrior homeowner trying to get things done with very limited amounts of time. I've no idea if I was successful. I tried to point out the fact that if he had simply communicated he was not interested in my job, or wanted the weekend after Christmas off, I could have made other plans. The combination of a no-show, combined with incredibly poor communication, is not fair to the working homeowner. It is horribly inconsiderate and unprofessional for a provider or business to operate like this. I feel like it is important to call out providers who display this kind of unprofessional conduct as there needs to be some sort of consequence.

He remarked that he "owed me one" and asked me to call him another time. I told him I will not hire him again because I am unwilling to risk blowing another weekend schedule due to a no-show. I'm also unwilling to work with any business who shuts off their phone when there are problems to discuss.

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