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JILL'S Cleaning - Maids at your Service

House Cleaning, Window Cleaning, Floor Cleaning and Waxing,

About us

Jill’s Cleaning Covid-19 Safety Plan Social Distancing: * We would prefer that the customer is not at home when we come to clean the house. But, if the customer needs to be at home, we can switch floors as an alternative. Hygiene Protocols: * Staff are required to wash hands throughly before the start and after the finish of each residence * Hand sanitizer will be provided to each employee * Staff will be wearing masks, and disposable gloves and shoe covers through out each cleaning job * All employees will undergo a body temperature check before leaving for work every morning. Staffing and Operations: * Any staff member who reports being in contact with a person having Covid-like symptoms will be excluded from work for two weeks * Employees are required to follow strict social distancing guidelines Cleaning and Disinfecting: * We will be cleaning and disinfecting our equipment before we leave previews job. We provide the best quality and most reliable cleaning service to our customers delivered with pride and commitment. We built the foundation of this company from hard work, outstanding performance and total dedication. A team that cleans just the way you want each and every time. We do commercial, residential and post construction. Our team cleans every available surface in every room on every visit. Jill's Cleaning is in business for almost 15 years. Our office is located in Natick, MA and we service all the Boston Area. We are focused on quality and customer satisfaction.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

We specialize in Residential and Commercial cleaning: recurring, open house, post-construction, spring cleaning, offices, buildings etc. FULLY INSURED! DOCUMENTED WORKERS! OVER 15 YEARS IN BUSINESS!!!

Services we don't offer

Laundry, dish washing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.7122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
11%
3
2%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 76-100 of 122 reviews

Angela R.
06/2011
5.0
house cleaning
  + -1 more
All of the commitments for cleaning from start to finish were completed as planned.
Description of Work: This job was HUGE. Jill was punctual, professional, and thorough in the cleaning services provided. She completed an outstanding cleaning for a very large apartment unit where a tenant lived for over 15 years. This job required an "industrial" level cleaning from top to bottom - Ceilings, Walls, Closets, Cabinets, Appliances and even a very large basement covered in soot, dust and cobb webs. This company is reliable and a recommend. Thanks Jill for a job well done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

JEANNE B.
06/2011
5.0
house cleaning
  + -1 more
There was some confusion about the deadline for the Big Deal service, but it was honored with no argument. The women who came did a beautiful job on the kitchen and one of the bathrooms, which both needed a lot of cleaning.
Description of Work: I got the Angie's Big Deal for 4 hours of cleaning as a retirement gift to myself. I didn't contact them for several months but when I did, they were good. Scheduled the time, sent 2 cleaners and we really got our moneysworth.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Magnus B.
05/2011
5.0
house cleaning
  + -1 more
Very pleasant people, flexible and hard working. Thiago was very pleasant as were all the cleaning ladies. They don't waste any time, get to work right away and finish a 2200 sqft house in under two hours. The best feature for us was that they always changed the sheets on all the beds in the house. They worked for us for us from approx August 2010 through April 2011. We have cancelled their services for now, but will hire them again.
Description of Work: Cleaned my house twice a month from August 2010 until April 2011. One floor single family home, 2200 sqft. Two bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

rich D.
03/2011
5.0
house cleaning
  + -1 more
excellent.they do a great job.2nd co. I've tried & these girls are fantastic.they stay twice as long as last co. & do twice the job.
Description of Work: housecleaning.dusting vacuuming,granite & counter cleaning, bath etc.stainless in kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew E.
02/2011
1.0
house cleaning
  + -1 more
I called and asked for an appointment for an estimate, and was given one a few days later at 10am. No one came and no one called until late in the afternoon. The person was not rude, but not as apologetic as I would have been in his situation. He asked if I wanted to reschedule and I told him I did and would call him back. I did and he gave an appointment 3 or 4 days later and didn't show and didn't call.
Description of Work: no services performed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from JILL'S Cleaning - Maids at your Service
We are really sorry about what happened. Quality and good service are what matter the most for Jill. All our appointments were being held by Google calendar and for some reason some of our appointments disappeared in that period of time. Now, because of that, we have a back up now so that does not happen again. When we realize we had missed the appointments we called the customer and left a couple of voice mails to offer a compensation but we didn't hear back. Our offer still stands.

Elizabeth S.
12/2010
5.0
house cleaning
  + -1 more
I have them on a regular schedule now and they're very reliable and good cleaners. They are attentive, on time, flexible and willing to take on extra jobs when I ask. I recommend them.
Description of Work: I found her on Angie's List and I think they're great.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

RICHARD K.
11/2010
5.0
house cleaning
  + -1 more
After an initial mix-up about when they were coming, Jill and her helper showed up on time and did a great job. We used an Angie's List deal of the Day coupon and were very happy with the results.
Description of Work: Cleaned our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$60

STEVE & VIDYA K.
10/2010
5.0
house cleaning
  + -1 more
My initial phone call with Thiago Souza was very pleasant and professional. Thiago came to my house to look around and understand what I wanted done. We then communicated via email to set up the cleaning date and time. Jill and three other women came to my house on the scheduled day. They were hard-working, thorough and friendly. They did a terrific job from top to bottom. As they were finishing, Jill and I did a walk-through to see if I had any questions. I asked Jill to re-do a few areas and she did them right away. Very well-done. I would certainly call Jill's Cleaning Service in the future.
Description of Work: We participated in the "Big Deal" and got 4 hours of cleaning service for $60. We asked for the first floor of our house to be cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Alexander B.
09/2010
5.0
house cleaning
  + -1 more
Estimate and cleaning all took place shortly after I arranged the service by phone. Very nice to deal with, and they cleaned everything.
Description of Work: House cleaning prior to moving in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Katy H.
09/2010
5.0
house cleaning
  + -1 more
FANTASTIC! We got 4 hours of cleaning at that price through Angie's Big Deal of the Day. DEFINITELY worth the money at TWICE the price! The women were about 1/2 hour late - not surprising as we were not the first job of the day and things happen. They were professional, courteous, got right to work and got an unbelievable amount done in an hour and a half. Even cleaned out my toaster oven and washed out the trash can. The house smelled and looked TERRIFIC, and I was extremely happy. Am planning on using them again at regular price, which is extremely fair and reasonable for all that you get. Highest recommendation!
Description of Work: Two people came for 1 1/2 hours (so three hours work total) to clean our condo. Dusting, vacuuming, cleaning kitchen and bathroom, washing floors, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$60

Stephen R.
08/2010
4.0
house cleaning
  + -1 more
good service for the price. punctuality could be improved; arrived over one hour later than the two-hour block that was communicated to me, and I had to call to find out where they were.
Description of Work: my house needed cleaning and the two ladies did a nice job.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$80

Kat P.
07/2010
5.0
house cleaning
  + -1 more
Yes, yes, yes and yes. Just when I thought that my expectations were too high and that I should maybe be more realistic, Jill's cleaning came and saved the day. They were extremely prompt in their responses and were available very soon after the initial consultation to determine pricing and to understand the scope of services that needed to be done. When they came, they triple checked everything that needed to be done. Jill personally came over briefly to speak with me and instruct the cleaners. So, they actually MOVE things to clean under them. That's right - they moved FURNITURE to vacuum UNDER the nightstands, armchairs, etc. I couldn't believe it. They cleaned the handles to things, the refrigerator door and handle, got any cobwebs out of the corners AND cleaned the outside surface of the windows by my front door. Couldn't believe it. Recommend highly. A+ across the board!
Description of Work: Thorough housecleaning - bathrooms, kitchen, floors, bedrooms. Cobwebs, countertops, mirrors, cabinet surfaces

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Jack F.
07/2010
5.0
house cleaning
  + -1 more
Jill was prompt, professional and pleasant. All of the cleaning was done well, and in a timely manner.
Description of Work: The house was cleaned from top to bottom. It took 3 people since it had been so long. The floors, sinks, counters washed, the bathrooms tub, toilet, sink, and hall way with rug cleaned. Trash emptyed from all rooms. Dusting done in all areas, (discussed what not to touch prior to start date)

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Candace S.
07/2010
5.0
house cleaning
  + -1 more
The condo was beautiful when they were done and it smelled fantastic. The first cleaning was $220. but we plan to have them come once a week for $100. They also cleaned the house which is big and was very dirty and charged $1100 for that huge job. When Thiago contacted me to ask if we were happy with their work, I let him know that they had missed a few areas. He sent Jill and another woman back to make sure the house was perfect for the broker's open house and they really did a wonderful job, including the windows and the inside of the oven. I'm very happy with the work they do and with their professionalism. Thiago is pleasant and polite and I liked Jill very much, as well. All in all, they are well above average, especially in the pride they take in their work and guaranteeing customer satisfaction.
Description of Work: We hired Jill's cleaning service to clean our condo as well as the house we have on the market.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Margaret T.
06/2010
3.0
house cleaning
  + -1 more
I thought they were good, but we had a misunderstanding. They had done some work in the house I moved into and they charged double than I expected. They charged 30 dollars and hour per person. It seemed really strange, but she was really nice and I felt it was a genuine mistake. We ended up compromising in the middle for the price. We ended up not using them again.
Description of Work: They had done some cleaning for me.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$135

Response from JILL'S Cleaning - Maids at your Service
It was definitely a misunderstanding. We charged $30 per person per hour. It would have been $180.00. We charged you $135.00 because of this misunderstanding. We are an established business fully insured, we pay taxes, we pay well our employees, we use our own equipment and we used our cleaning supplies. We had two people cleaning your apartment for about 3 hours. But to us, more important than the price is the costumer satisfaction. If you were not happy with our job we would have been more than happy to come back and re do the job, or charge you what you understood the price was. We, now, send all our estimates via e-mail with the job description and how much we charge and we usually don't charge by the hour, but by the job. Please let us know if there is anything we can do to repair this mistake since our reputation is our most important value along with the quality of our services. Thank you!

NATE R.
06/2010
5.0
house cleaning, window cleaning
  + 0 more
LOVE her! She is very professional, timely, and fair in her pricing. She is easy to contact - via email or cell phone. I trust her completely to be in our home and she took wonderful care of our home and belongings. Look forward to having her clean my next home.
Description of Work: Cleaned our home: vacuumed with her own vacuum and moved furniture to get underneath it, washed hardwood floors, dusted wood furniture, cleaned bathrooms/sink.counter/tubs/floors, cleaned windows, cleaned kitchen counters/sink/stove/microwave/toaster over, changed sheets on bed/made bed with fresh sheets, took out the garbage to our trash can once complete with cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Emily W.
06/2010
5.0
house cleaning
  + -1 more
She is my housekeeper and I have referred her to all my friends. We all love her. She is very, very, very thorough and detail oriented. She is very considerate. I work and have been on maternity leave. I notice that she tries to come early so she can be out of my son's room by his naptime. She is very good. Everything is always perfect when she leaves. Her price is right in line with everyone else.
Description of Work: I use Jill's Cleaning Service for housecleaning. She comes every other week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Anne K.
06/2010
5.0
house cleaning
  + -1 more
She has been with us for quite a while and she is terrific. We are very happy. She is very thorough and dependable. We trust her alone in the house. We often ask her to do extra jobs. She has been with us for four or five years.
Description of Work: We use Jill's Cleaning Service for housecleaning. She comes about every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DAVID L.
05/2010
5.0
house cleaning
  + -1 more
Thiago, the contact person for this small company, was very responsive in all respects. He initially came to our house to give us an estimate of what the cleaning would cost. We then arranged a date, and he arrived with three other people. They worked -- hard -- for more than four hours. They were efficient, but extremely thorough. Our house glistens. It has never been this clean. As this four-person team worked hour after hour it became clear to me that the price we had agreed on for this initial cleaning -- $150 -- was simply grossly unfair given how long they were working and how much work was being done. So I paid them substantially more than the agreed on price. To do otherwise would have been exploitative. We were, obviously, extremely pleased with their work, and they will do monthly cleanings for us.
Description of Work: Jill's Cleaning did a first-time, whole-house cleaning that included virtually every surface in the house, top to bottom. They cleaned the floors, the walls, the woodwork, the furniture, and the objects sitting on the furniture and hanging from the walls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

kathleen F.
05/2010
5.0
house cleaning
  + -1 more
-excellent response to get quote -excellent understanding of my needs -excellent work product
Description of Work: Housekeeping NOT house cleaning - i asked Jillian to come a couple of times/week minimum to make the house clean and like a hotel room when I come home. I'm always satisfied (and I've spend a collective 800 nights in hotel rooms in the past 10 years)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg B.
04/2010
5.0
house cleaning
  + -1 more
Great. Jill does a beautiful job. I look so forward to the days she comes.
Description of Work: I called Jill after looking on Angie's List for someone to clean my house. She came out right away and does a beautiful job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Margaret T.
01/2010
5.0
house cleaning
  + -1 more
It was excellent. The price was good and the quality of the work was excellent.
Description of Work: Jill's Cleaning Service cleaned our kitchen before we moved in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Emily W.
11/2009
5.0
house cleaning
  + -1 more
She is excellent. She is very thorough and she is on time. She is neat and she puts everything back where it belongs.
Description of Work: Jill's Cleaning Service comes every other week to clean my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JANE F.
09/2009
2.0
house cleaning
  + -1 more
I was impressed with the reviews on Angies List and called Jill's cleaning service to get more info/book an appt, but was never called back.
Description of Work: None

Rating CategoryRating out of 5
responsiveness
2.0


Response from JILL'S Cleaning - Maids at your Service
We recently added a new phone number to our business and apparently we have missed a few calls. We apologize about that. Best number to reach us is (617) 960-7260. Please give us a call if ever need a cleaning service again. Thank you very much!

Mo C.
08/2009
5.0
house cleaning
  + -1 more
Excellent! I had the same house cleaner for 8 years. I needed someone right away and looked on Angies List and found Jill. She came out the next day. She cleaned better than the cleaners I had for 8 years., She gets down on her hands and knees and gets the vacuum way under the bed! I'm so glad that I found her - she's very nice, very thorough and very easy to work with.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Contact information

17 Village Rock Ln, Natick, MA 01760

http://www.jillscleaning.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Upholstery Cleaning

FAQ

JILL'S Cleaning - Maids at your Service is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

JILL'S Cleaning - Maids at your Service accepts the following forms of payment: Check
Yes, JILL'S Cleaning - Maids at your Service offers free project estimates.
Yes, JILL'S Cleaning - Maids at your Service offers eco-friendly accreditations.
No, JILL'S Cleaning - Maids at your Service does not offer a senior discount.
Yes, JILL'S Cleaning - Maids at your Service offers emergency services.
Yes, JILL'S Cleaning - Maids at your Service offers warranties.
JILL'S Cleaning - Maids at your Service offers the following services: We specialize in Residential and Commercial cleaning: recurring, open house, post-construction, spring cleaning, offices, buildings etc. FULLY INSURED! DOCUMENTED WORKERS! OVER 15 YEARS IN BUSINESS!!!
Laundry, dish washing

Contact information

17 Village Rock Ln, Natick, MA 01760

http://www.jillscleaning.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM