Gallo Moving & Storage LLC

The move was excellent. Couldn't ask for better service. Jeff and his crew took excellent care with all of our furniture. I Would highly recommend Gallo Moving:

Very happy with all aspects of the move. Movers were efficient and courteous.

The move was flawless. It could not possible have gone better. We were amazed.

The move was non stressful, starting with the estimate from Bill, communication with the office, to both men, Mike and Tony, who did the loading and unloading. All were professional, courteous and friendly.

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When we decided to move from MA in June of 2014, we received multiple bids for the job of packing and moving to SC. We chose Gallo Moving, which was not the cheapest bid, due to their excellent reputation and standing on Angie's List.  We also bought additional "replacement value" insurance and a clean up package. Our experience was not at all as we had expected.  The packing crew in Franklin MA was a mess.  After being told an area was complete, I repeatedly found entire closets unpacked. I found packing materials, including boxes, rolls of plastic, stacked sheets of wrapping paper etc. strewn all over the upstairs bedrooms, which I had to clean up after they left.  The person assigned to pack the identified High Value items complained continuously over having to do that work.  (Maybe that explains why we found HV items that weren't wrapped with a single sheet of paper, let alone bubble wrap or styro peanuts.)     Due to medical reasons, we were unable to actually move until mid-Sept. and our goods went into storage in MA. Scheduling the delivery in September was also a mess.  After being told by Gallo that our delivery was scheduled for Sept. 22, my husband and I left MA on Sept.18th.  In addition, a family member drove down from NJ to help us.  We all arrived in Charlotte on Sunday, Sept 19th, and I put all of us up in a local hotel.  I then received a call from the driver that our goods wouldn't be delivered until Thursday, Sept. 25, and he said (and I'm quoting here) we should never have "listened to the office staff because they don't know what they're talking about".  That miscommunication cost me about $1000 in hotel and food expenses.   

I first reported damages and missing items, by phone, to Gallo around October 10th- they were very apologetic and emailed me a claim form.  I didn't return that until January 16, 2015, as I wanted to make sure I had gone through everything before filing any erroneous claims.  There was damage to some High Value pieces- although we found many pieces with minor chips, I only claimed damage to two pieces. There was also damage to furniture, and a fair number of missing items, like durable food items from a pantry, all of the alcohol and wine (which they agreed to pack), office desk items etc.  Some other things I didn't claim at all included all of my dishtowels, all of my spices, which were packed with the alcohol, chipped English stoneware plates which I had  already replaced, broken pyrex, stoneware dishes and coffee pots, which were also not wrapped inside the boxes.    After submitting the claim form, I had to follow up every 2-3 weeks for status. While the damaged furniture was repaired quickly, we were getting no information on all the missing items.  On April 1, we were told that the insurance company would not pay, because we didn't have receipts (for food and alcohol purchased the summer before!), and because we had "waived our right" to  check off boxes as they were delivered.  I never "waived my right to check off boxes"- it was never offered.  As soon as the crew arrived, I had three or four guys carrying two or three boxes at a time, coming in through two entrances to the house.  I don't know how I was supposed to chase them around.  

Finally, we were told the owner would pay for our losses out of his own pocket, and it still took over a month for them to cut the check, which we received on May 2, 2015.  It wasn't a large amount of money (about $1,000) and the time it took, the follow ups and the difficulty were the worst we've experience in 5 interstate moves over the last 20 years.  I could not recommend them to anyone.

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They qualified as far as my requirements were concerned. I was looking a specific type of service and they provided it. They were satisfied with the price.

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Mr. Gallo came in person to offer me an estimate. He arrived on time and answered all my questions.  He sent a written proposal via email within 12 hours.  I compared his quote with that of three other movers.  He then took my phone calls and answered my follow up questions (I wanted to ensure that there were no assumptions and gotcha's).
Of all the movers, Gallo was the one with the least mistakes and assumptions in their quotes.  The rates were extremely reasonable, especially considering that I had tied up one of their trucks for three days (over the weekend) before moving into our new home.  One competing moving company quoted me for two trucks and no overnight storage for twice the cost.  Make sure you question estimate assumptions!
Apart from the rates being reasonable, we got the most delightful, responsible, clean, and professional driver and moving team.  They emptied the house in 5  hours.  On move in day, they moved all the furniture into our new home in four hours.  They even destroyed a hornet's nest with hornet/wasp killer for us.  They exceeded our expectations on every level. 
The only stress I lived through during the whole move process were the days and nights I spend packing and unpacking.  The actual logistics, storage and moving were a dream thanks to Gallo.  You should definitely have them on your short list of movers to come and estimate your moving needs.

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Kevin and his crew were great.  They arrived promptly and work almost continuously...barely stopped for lunch.
They were professional and took  great care of the furniture.  I would recommend them highly!
The firm was a bit higher than other companies we had quote the job, but we wanted to hire local folks.  They were definitely worth the few dollars more.  The old adage "you get what you pay for" definitely holds true!

They did a good job.

It is very rare that I give all A's - but this company deserved it.  They worked hard, took such great care in moving our belongings, and were very friendly and pleasant.  They ultimately came in one hour under their original estimate.

Worked quickly and efficiently. Placed furniture exactly where I requested. Excellent service . Called prior to arrival and alerted me to the fact they were running a bit late.

Tony Gallo's quote was clear and detailed.  Customer Satisfaction is a primary focus of the company.
The move was smooth as could be.  Movers showed up on time, were courteous and finished the job without damaging our home. 
I would recommend Gallo to anyone in the future - a great company that is very customer focused!

Very smooth, professional and worked well together.

The crew was amazing!!! Gallo gives you an estimate that the job will not go over so if it takes longer the estimate stays--if it takes a shorter amount of time the the estimate is adjusted to a lower amount which is what happened for us!!  Ours was a two day move and on day one the four man crew came in--surveyed what had to be moved and went into action--what a well oiled machine--no standing around--everyone had a job to do and they worked really fast, loaded the truck--drove the truck to the new location and unloaded. Stairwells were wrapped and floors covered at both locations and they were gone before dark . The next day --same thing.
I have all antiques--all were wrapped and packed carefully--nothing broken!!  The crew was pleasant and fun to work with and maintained a pleasant attitude all day and believe me they worked hard!!!  They placed rugs and furniture where I wanted and moved it if I wasn't happy with the location. I would recommend Gallo Movers to anyone. By the way --their estimate came in the lowest of the three estimates we got--and we have already recommended them to someone we know is moving!!

We had a fantastic experience with the Gallo team!  Bill came to our old home, and gave us a thorough estimate of what to expect.  (I got 3 quotes, and they were the only ones to do this.)  Moving day went by without a hitch.  Mike and Tony were really fast, efficient, and funny too.  While moving is always tough, they were all a pleasure to work with, and I would highly recommend them.

The salesman that I spoke to was very easy to deal with. He tried to come up with the best solution for us that would cause the least amount of money. The movers who came on the truck were all good guys, they were friendly. They were conscientious about our property. They were accommodating, and flexible. It was rather expensive because of what I had them do for me.

The guys that actually did the moving did an outstanding job. It was a wonderful experience and they were awesome. They will have someone come in to give you an estimate. This is the 3rd time I’ve moved and it’s the only good experience I’ve had. They were polite and very professional. They went above and beyond. I felt very lucky I found them.  I recommended them to others.

The service was fine. They were on time, efficient and it was a smooth move.

I had the best experience with Gallo Movers.  Bill, the sales rep. was polite and professional.  He gave me advice on how to save some money on the move and even dropped off boxes for me a few days later.  Megan, my contact at the office was a great resource.  Mike and Lionel, the movers, arrived when expected and were also professional.  They did an excellent job of packing and loading my items.  Mike contacted me the day before I arrived in Florida to make arrangements to meet me at my new place for delivery.  They couldn't get the truck to the apartment because of the trees and drive but Mike unloaded the items to the door and Lionel carried them all up to the first floor.  It was amazing how fast and efficient they were!  I would use them again and would recommend them in a heartbeat!  Professional all the way!

We checked with other companies, and they would give a wide variety of pricing, leaving me without much of an idea of what I would pay.  Depending on weight, size, etc.  The price seemed a little bit high to me, but everyone was very helpful and answered all questions.  They were very careful moving everything; all items arrived safely and undamaged.