Premier Pavers & Hardscape Co

These guys are top notch in terms of quality, responsiveness, and integrity. We had a large and complex project that required installation of an underground drainage system, pavers, stonework, outdoor low voltage lighting and asphalt. Premier Pavers was always extremely responsive by email, phone and text. Their billing was professional and work was done in a timely way. When a couple of items weren't done to my satisfaction they re-did the work promptly and with no questions asked. Frankly, this is one of the best experiences I've ever had with a contractor. Premier took care of dealing with the subcontractors and with the city for the permits (the permitting was no easy task and required many calls to the city). They weren't the cheapest bid for the project but they weren't exorbitant either. I'm really glad I didn't go with the cheapest bid on this project.

The project went very smoothly. We planned in out last fall with drawings and photos. All but the driveway were completed before winter and the driveway was just completed in April. It came out just as we planned and we're beyond pleased. Ian Forman is extremely professional and can be counted on to deliver as promised.

We met Ian at the Boston Trade show. We were impressed with his suggestions and examples of his work. We contracted with Ian and the work was completed on time and professionally. We are extremely pleased overall with the process, price, and quality. The other factor is that even years later, they 100% stand behind their work and have come out and made repairs. I would give them my highest recommendation!

Very badly.

Ian and co were great to work with. Very good communication and they really make sure you are happy with each step of the process.

Really well. My wife and I couldn't be happier with the quality of the work and the all around nice job. I would definitely recommend Premier Pavers which is not something I typically do but the went above and beyond.

Really well. Best price and nobody could have done it better.

Premier Pavers were very attentive throughout the process. They gave a thorough estimate (mid-range for the 3-4 we got), but what set them apart was customer service. They provided us with catalogs and sample materials and were happy answer lots and lots of questions. They were pro-porous paving, which demonstrated they were environmentally aware. They started and finished the job on time, the workers were polite and near, and the quality was good. We installed six months ago and it looks great, no unexpected settling or drainage issues. I recommend!

Very well. The representative brought us samples of a variety of pavers on several occasions. A partial wall had to be constructed as well. Very detailed plans were presented. Although we had interviewed other firms, we selected Premier because of their sincerity and advanced knowledge of the project's details.

Sales process and planning was great. Execution was bad to say the least. Premier Pavers deviated from the plan multiple times without getting input from client first. They nickel and dime you. And expect additional bills way above the original price for no good reason (in my case over 10%) The quality of their work is good.

They did beautiful work, and finished the work in a timely and professional manner. I would hire them again. There was a small issue (more like a concern) that arose, but it was handled within 24 hours by Ian.

Ian, David and his team are a pleasure to work with. Second job, never bother to get second quote as I know how reliable they are as well as their quality of work. Punctual, precision paving and attention to detail. Friendly and responsive. Highly highly recommend. I will use them again.

They were very professional, and they were very flexible and able to work around things that came up throughout the process. They are very communicative, they walked me through every step of the process, and were very helpful with design and estimates. They were also very accommodating with helping me look through samples and choose the best fit for me. I highly recommend them to others

They were incredible. Fast, clean and beautiful work. I highly recommend. They will do more work for me.

Jason Andrews made a clear and compelling presentation for Premier Pavers without being overly salesy. While the quoted price for the project was the highest of 7 bids, owners in our 3-unit condo association all agreed that the professionalism and timely respectful follow-up made the choice of Premier Pavers easy, The work was clearly explained including the steps required along with reasonable timing for each stage, The project manager, David Paiva, was on-site every day to check the progress and check with me regarding any questions or concerns I had. The crew was respectful of the property and also communicated daily on the progress. The workmanship was excellent. On final inspection of the project, David Piava noticed one paver misaligned and made arrangements to personally return to correct the issue,

We are satisfied with both projects. They have a great team that is professional and responsible in what they do. They will come back to fix things if you call them and explain the reason. During the entire project, each supervisors check on a regular basis and the owner himself is meticulous about the result. We receive many compliments on the projects. We will hire them for next bigger project again. We would also recommend them to friends and neighbors who are planning on projects.

Job went very well. On time, great work. Worked on Saturday to finish for something we were doing on Sunday.

The project was to take 2 weeks but the workers came out and completed the work within 6 days. The workers were great and worked right through the rain. The project stayed on budget and the quality of the finished product is wonderful. When the curb was cut and widened, they broke up another stone that was next to them and re-poured that as well so it wouldn't puddle and would look as good as they rest of the poured apron. It looked great, and was really appreciated that they took an extra step to take care of that! The pavers and the construction has caused our basement to get less water now, as water is no longer coming in through any points were the driveway is up to the house!

We did our initial planning with Ian who was very responsive and helpful. We made a significant change to our plan when we decided to change the driveway from all pavers to asphalt and cobblestones. We found Ian to be very patient over the course of several months of communication via email and in person. When we settled on a plan, we communicated with Dave who took care of all the permitting, utility line marking, etc. For the actual install Jason handled the details. We were out of town during the installation. There was a small mixup with the walkway that was quickly resolved by phone. Overall, we are very pleased with the results. I would recommend working with this company.

I would use them in the future.

Everyone was great. Rich helped with me design of the driveway 1 pathway & pilling out materials. They showed up on time and kept everything organized & learn on the site. The driveway came out beautifully.

Called company around 8/21 . Answered me the same day. Explained what we wanted , Rick Wheeler came out to see the job. On time and very professional. Sent me an email with a proposal,. We accepted and they brought back the written contract with a book of pictures of landscaping ideas. We picked the stone he made some suggestions about our existing stairs. We accepted they started in about 2 weeks. We are very pleased with the work. The supervisor David Paiva was very attentive to the job. Rick came back out to the site to make sure everything went okay. Job was $ 13,148. less $1,000. discount as a Angie's list member. We made three installments $4,049. twice and $4050. when the project was finished. Supervisor came out for last check. Everything was very attentive to detail.

Very professional, reliable, and honest. High quality work.

First I want to say that we are happy with the end result of the project...but it was a very difficult process to get there and I am not so sure I would hire this company again. In fact I know I wouldn't. Here is a list of what we experienced:

1. The sales process was good. We like the proposed design and the fact that Premier was going to put in drainage below the permeable pavers and have our downspouts feed directly into them. We made a deposit...and it's true that they will accept only one payment on a credit card...and that was the last we heard from the sales person, Rick Wheeler.
2. I received emails from Ian Forman and Dave Paiva about a start date...with neither one of them identifying who they were or what role they were playing in the installation. They actually started a day or two later than planned...and went a couple weeks longer, but that's par for the course with construction.
3. Demolition went fine, but one of my neighbors complained that first day because they went well past 7:00 PM to finish that particular phase.
4. When they started installing the permeable pavers, one side had to be cut at a slight angle to match the plan. The cutting was very rough and sloppy (agreed by the project manager, Dave Paiva), and had to be redone.
5. The installation of the pavers stopped about 18 inches shy of how the plan was drawn, but the dimensions were according to the drawing...turns out that the dimensions of the actual driveway were not transferred to the drawing.
6. When they adjusted the installation, they completely abandoned the installation pattern so this last 18 inches is a bit off design wise.
7. We agreed that the stone wall and planting bed would be installed 7 inches from the corner of the foundation, making for a slightly wider driveway. The first several rows of stone cemented into place for about a 5 foot stretch were installed in alignment of the corner of the foundation. This all had to be ripped up and reinstalled. And in the end, there is way more visible cement than expected.
8. The asphalt installation was a bit wonky; it looked wavy looking down the length of it. The project manager Dave agreed that there would be pooling in several areas if left as is. It had to be fixed.
9. Our neighbor had a survey done so he could install a fence along the driveway. There were orange survey stakes in place and we instructed them many times that they had install the trim pavers on our side of the line. Sure enough, they installed on the wrong side of the line cementing about 50 feet of brick in place. This installation was wonky as well because they followed the surface of the wonky asphalt. Again, another tear out and reinstall.
10. One of the two bluestone steps that were delivered had a major chip along one of the edges. For some reason they decided to install the step so that this flaw was exposed. Dave said that it would be fixed with a little cement...which would have been an obvious patch. Really? for $25k? It was because of patches like that that we were having the work done to begin with. We agreed that he would stipple the front of the steps which would hide the flaw. He (Dave) did an OK job, but was inconsistent in his stippling.
11. The installation continued when we had to leave for vacation and was completed when we returned; and upon our return they were quick to come collect the final payment.
12. The PVC feeds into the drainage system were not in line with my downspouts, so now I have crooked downspouts.
13. Upon cleaning our front yard we decided to move their sign and stick it in our new planting bed...only to discover that two inches below the surface of soil was rocks and cement. It turns out that while we were away they realized that they installed the trim pavers of the walkway in the wrong place. When they removed them (once again a tear out and reinstall) they opted to just cover up the cement with dirt...thus not giving us the planting bed that was in the agreed upon plan. I immediately called Dave to ask him to resolve it. He said it would be taken care of the next day.
14. When I returned home the next day the repair work had not been done. I called Dave back and let him know I was stopping payment on the check.
15. When my final payment check bounced, Ian Forman called me and blasted me out saying they needed to use that payment to pay their creditors. Ummm...I'm the customer and you didn't perform the work that I paid you to. You left me no other option.
16. And finally, we never once heard from the original sales person, Rick Wheeler, during this whole process. I guess he got his commission check and didn't feel follow-up was necessary. So much for the service part of their service model.

So again, while we are pleased with the end result, I give this company an overall D because of the experience. If you have the time to micromanage this type of project, then go with them. But you will have to micromanage every last detail of it.

Communication from me to Premier was not acknowledged.  Communication from me was not passed on to the onsite workers.
Asphalt was left all over the driveway, that 2 of my neighbors and I share.
Extra asphalt was left along the 3 edges that meet the grass.
The edge of the parking pad was not sealed.
Other-company-branded-vehicles were used.  Seems Premier contracted out at least some of the work.
The onsite crew was very responsive to my concerns of making sure the wheelchair van got through,