ASB Plumbing & Heating Co

It went very well

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did not use

TONY SEEMS LIKE A NICE GUY, AND I AM SURE A VERY GOOD PLUMBER, BUT FROM THE ONSET HE SEEMED UNCOMFORTABLE WITH THIS PROJECT. REPEATEDLY HE DESCRIBED THIS PROJECT AS A "NIGHTMARE" (SOMETHING I DISAGREE WITH), AND WHEN I TOOK ISSUE WITH HIS ASSESSMENT HE TOLD ME "YOU JUST DON'T GET IT" (WHICH MAY BE TRUE). AFTER SIX WEEKS OF LITTLE ACTIVITY (I KNEW HE WAS GOING TO BE BUSY FOR THE FIRST FEW WEEKS), HE WOULD NOT COMMIT TO A DATE FOR FINISHING THE ROUGH FOR THE PROJECT. ONE FINISH DATE PROMISED WAS MISSED, AND HE DID NOT SHOW UP ON NUMEROUS OCCASIONS THAT HE HAD PROMISED TO. CONTINUED TO CALL THE PROJECT A "NIGHTMARE". TONY SPENT ABOUT 6 TO 8 HOURS IN THE HOUSE DURING THE SIX WEEKS. HE ONLY RETURNED $1350 OF MY $2500 DEPOSIT, CITING MATERIAL EXPENSES, AND OTHER COSTS. THE PROJECT WAS DELAYED BY SIX WEEKS AND I HAVE INCURRED SUBSTANTIAL EXPENSES FOR VERY LITTLE RETURN, SO I AM VERY UNHAPPY WITH THE EXPERIENCE.

HE CALLED ME BACK QUICKLY, WAS POLITE, CAME OVER WITHIN AN HOUR, AND WHEN I HAD A QUESTION LATER, CALLED ME WHEN MY CELL CONNECTION DIED. HE TOLD ME THE PROBLEM WITH MY FAUCET WAS PROBABLY GOING TO GET BETTER WITH TIME. HE GAVE ME A $5 DISCOUNT BECAUSE I SAID ANGIE'S LIST SAID HE WOULD GIVE SOME DISCOUNT.

I WOULD HIGHLY RECOMMEND TONY'S WORK. HE WAS PROMPT, COURTEOUS, AND CLEANED UP AFTER HIS WORK. I AM PLANNING TO HAVE HIM RETURN TO DO MORE WORK ON THE HOUSE.

MR. BUCCIERI CAME RIGHT AWAY, AND COMPLETED THE JOB QUICKLY. HE FOUND THE LEAK AND FIXED IT.

EXCELLENT SERVICE, WILL BE HAPPY TO CALL HIM AGAIN. HE WAS GREAT!

TONY WAS VERY PERSONABLE AND VERY PROMPT. HE WAS ABLE TO COME OVER THE NEXT DAY, FROM OUR ORIGINAL CONVERSATION, FOR THE ESTIMATE AND THE WORK WAS COMPLETED A FEW DAYS LATER. I HAD RECEIVED SEVERAL ESTIMATES FROM OTHER LOCAL PLUMBERS, AND NO ONE CAME IN UNDER $1200. TONY PERFORMED THE WORK FOR $880 AND WAS AN ABSOLUTE PERFECTIONIST WHEN IT CAME TO INSTALLING THE VENT TO THE OUTSIDE FOR MY LAUNDRY ROOM (NOT AN EASY TASK!). I WOULD ABSOLUTELY CALL ON TONY FOR ANY WORK I NEED DONE IN THE FUTURE!

HE MADE AN EXTRA HOLE DUE TO LACK OF PLANNING. HE DENIED RESPONSIBILITY, HOWEVER, & BECAME DEFENSIVE. HE REFUSED TO RETURN & REVIEW THE ISSUE, WHICH I FOUND TO BE UNPROFESSIONAL. THE SHOWER HEAD HE INSTALLED LEAKED, & WHILE IT TOOK ONLY A MINOR ADJUSTMENT TO CORRECT, WE HAD TO DO THAT AS WELL.

HE SURPRISED US BY COMING AN HOUR AFTER WE CALLED HIM FOR AN ESTIMATE. HE WAS FREE THE SAME DAY AND COMPLETED THE JOB THE SAME DAY. WE WERE MORE THAN IMPRESSED WITH HIS WORK AND THE PRICE SEEMED REASONABLE.

OUR EXPERIENCE WITH TONY WAS EXCELLENT. HE IS VERY EASY GOING AND DOES GREAT WORK. WE HAD A NUMBER OF MYSTERY PROBLEMS WITH OUR PLUMBING IN THE KITCHEN OF OUR NEW CONDO, AND TONY WAS ABLE TO FIGURE OUT WHAT WAS WRONG. SINCE THEN, WE HAVE HAD HIM BACK ON A NUMBER OF OCCASIONS TO FIX VARIOUS THINGS WE INHERITED FROM THE PREVIOUS OWNER. THE MOST RECENT JOB INVOLVED THE INSTALLATION OF THE PLUMBING FOR A WASHING MACHINE. THIS WAS LESS THAN STRAIGHT FORWARD BECAUSE WE LIVE IN AN OLD BUILDING WITH COMPLEX MECHANICAL SYSTEMS. HE DID A WONDERFUL JOB AND WAS WILLING TO WORK AROUND OUR SCHEDULING ISSUES. FINALLY, TONY IS VERY FRIENDLY, EASY TO WORK WITH, AND ENTIRELY TRUSTWORTHY. WE HAD NO RESERVATIONS ABOUT GIVING HIM KEYS TO OUR HOUSE TO WORK WHILE WE WERE OUT OF TOWN. (HE EVEN OFFERED TO CHECK ON OUR CATS FOR US WHILE HE WAS HERE!) WE WILL DEFINITELY USE HIM AGAIN.

OVERALL EXPERIENCE HAS BEEN POSITIVE. TONY TOOK CARE OF GETTING ALL THE PERMITS AND MAKING ARRANGEMENTS FOR AN EXCAVATOR. VERY PUNCTUAL, GREAT WITH RETURN CALLS AND STAYING IN TOUCH, VERY POLITE AND PROFESSIONAL, SENSITIVE TO THE SAFETY AND COMFORT OF MY CATS. I DIDN'T GET ANY COMPETITIVE QUOTES BUT HAVE THE SENSE THAT TONY IS FAIR AND HONEST.

TONY WAS QUICK TO CALL BACK. HE STARTED THE WORK THE SAME DAY I CALLED, AND FINISHED ON THE SECOND VISIT A FEW DAYS LATER.

WE INITIALLY CONTACTED TONY ABOUT WHAT WE THOUGHT WAS A RELATIVELY SMALL DRAIN PROBLEM; HE WAS ABLE TO MAKE IT TO THE HOUSE THE NEXT DAY, WHICH WAS GREAT. BY THE TIME HE ARRIVED IT WAS CLEAR THAT WE HAD A BIGGER PROBLEM THAN WE INITIALLY THOUGHT. TONY ASSESSED THE PROBLEM QUICKLY, AND REALIZED THAT THIS WAS SOMETHING THAT HE WASN'T GOING TO BE ABLE TO HANDLE. HE CONTACTED A MAIN DRAIN SPECIALIST AND GOT THEM TO OUR HOUSE IN LESS THAN TWO HOURS. IN THE MEANTIME, HE PUT A LESS URGENT PROJECT ON HOLD, RETURNED TO OUR HOUSE AND QUICKLY INSTALLED CLEAN OUT TRAP THAT THE DRAIN COMPANY WAS GOING TO REQUIRE TO DO THEIR JOB. ALL-IN-ALL TONY WAS VERY RESPONSIVE, DID SEEMINGLY VERY GOOD AND QUICK WORK, WAS GOOD NATURED, AND CERTAINLY HELPED US GET BACK UP AND RUNNING REALLY EFFICIENTLY. AND, HAVING SEEN WHAT WAS INVOLVED, HIS PRICE SEEMED VERY REASONABLE.

I HAVE TO GIVE THESE GUYS GREAT CREDIT. MY TENANTS CALLED ONE EVENING WITH A LEAKY TOILET WHILE I WAS OUT OF TOWN. I CALLED ASB, AND EVEN THOUGH THERE WAS A RAGING SNOW STORM GOING ON, ASB WENT RIGHT OUT AND FIXED IT.

TONY WAS GREAT. HE CAME UP WITH SOME GREAT SOLUTIONS TO OVERCOME PROBLEMS WE HAD MOVING PIPES. PRICE WAS VERY REASONABLE, ALTHOUGH THE WORK WAS A LITTLE SLOW BECAUSE HE IS A ONE MAN OPERATION. BUT I WOULD CERTAINLY RECOMMEND HIM AND HAVE CONTINUED TO CALL HIM FOR OTHER WORK.

TONY ARRIVED AT OUR HOUSE WITHIN 3 HOURS OF MY CALL, EXACTLY WHEN HE PROMISED. HE WORKED ON A VERY CLOGGED AND HARD TO ACCESS DRAIN UNTIL IT WAS CLEARED. HE WAS VERY PLEASANT TO WORK WITH & HIS PRICE VERY REASONABLE.

TONY BUCCIERI TOLD ME HE COULD COME TO MY HOUSE AT 8:30 THE MORNING AFTER I CALLED HIM, AND HE SHOWED UP RIGHT ON TIME. HE TOOK CARE OF OUR SERIOUSLY BLOCKED ANCIENT DRAIN AND EXPLAINED WHAT THE PROBLEM HAD BEEN. ALTHOUGH THE PRICE SEEMED SOMEWHAT HIGH TO ME, I WAS GLAD TO PAY A PREMIUM FOR SUCH PROMPT, EFFICIENT SERVICE. I WOULD DEFINITELY HIRE HIM AGAIN AND RECOMMEND HIM TO OTHERS.

I WAS VERY PLEASED WITH EVERYTHING! HE RETURNED MY CALLS PROMPTLY. HE CAME TO GIVE ME AN ESTIMATE WITHIN A COUPLE OF DAYS OF MY FIRST CALL. HE CAME TO DO THE WORK WITHIN A WEEK'S TIME. HE DID THE JOB ON THE SCHEDULED DAY AND AT THE SCHEDULED TIME! HE WAS VERY HELPFUL AND PERSONABLE. I WOULD AND WILL DEFINTELY USE HIM AGAIN FOR ANY OF OUR PLUMBING NEEDS- HE HAS ALREADY GIVEN ME A QUOTE FOR A FUTURE JOB.

I FOUND TONY VERY RESPONSIVE AND EASY TO DEAL WITH. HE SEEMED COMPETENT TO DEAL WITH MY PROBLEM AND WAS WILLING TO EXPLAIN EVERYTHING I ASKED. HIS FINAL PRICE WAS EQUAL TO HIS INITIAL ESTIMATE. ALTHOUGH HE HAD TO POSTPONE THE ORIGINAL APPOINTMENT DUE TO ANOTHER EMERGENCY CALL, HE CALLED AHEAD TO LET ME KNOW OF THIS, SO I WOULDN'T WAIT FOR HIM IN VAIN. HE WAS ON TIME FOR THE RESCHEDULED APPOINTMENT.

I'M HAPPY TO HAVE A GREAT PLUMBER SO CLOSE BY.

TONY CALLED ME BACK IMMEDIATELY AND SCHEDULED A TIME TO GIVE ME AN ESTIMATE. HE WAS VERY HONEST AND KNOWLEDGEABLE. HE MADE SOME SUGGESTIONS FOR THINGS I CAN DO TO SAVE MONEY AND WAS VERY EFFICIENT AND PROFESSIONAL. I WOULD DEFINITELY HIRE HIM FOR ANY PLUMBING PROBLEMS AND PLAN ON USING HIM AS MY PLUMBER FROM NOW ON. HE IS VERY PROFESSIONAL.

THIS WAS A LOT OF WORK, HE IS A ONE MAN OPERATION, HE IS VERY PERSONABLE. VERY HONEST AND UP FRONT. THE WORK IS A LITTLE SLOWER GOING BUT I LIKED WORK WITH ONE PERSON WE FELT COMFORTABLE WITH. HE ALSO WORKED OUT A PAYMENT PLAN WITH US.