Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Masters Touch

Exterior Painting, Interior Painting, General Remodeling,

About us

Masters Touch is a premier design-build construction firm consisting of home designers, interior designers, and master craftsmen who all work in harmony to ensure your project is completed to the highest level of standards, on-time, and within budget. We work with you, taking your vision and turn it into reality, managing every detail of the project, and delivering an exceptional result. Our meticulous attention is given to every job we do from a small paint job to a major addition. We build trust!

Business highlights

28 years of trusted experience

Services we offer

Design-Build, Interior Design, Kitchens and Baths remodeling, Finish Carpentry, Additions, Renovations, New Home Builds, remodeling, kitchens and baths remodeling, roofing, windows, Hardiplank, doors, window treatments & Green Building, Exterior Siding, Decks, Interior and exterior painting

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.226 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
8%
3
19%
2
0%
1
12%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.4
responsiveness
4.4
punctuality
4.6
Showing 1-25 of 26 reviews

Robert C.
07/2017
5.0
decks
  + -1 more
We are very satisfied with the materials and workmanship. The crew was professional, considerate, pleasant and neat.
Description of Work: Existing deck was resurfaced with composite decking with new railings installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Noranda B.
06/2017
5.0
siding
  + -1 more
Great! Took about a week or so to install. Looks great and I've had no problems so far. Fantastic workmanship!
Description of Work: Hardieboard Siding Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Masters Touch
Thanks for the great review and photo, [Member Name Removed]. Masters Touch Design Build strives for excellent workmanship and we're happy to hear yours was fantastic!

Carolyn S.
03/2017
5.0
home remodeling
  + -1 more
My first impression was very good. They were the first contractor that came in to look at my house and gave me some suggestions rather than saying, "What do you want?". They were very responsive. When they didn't get their bid back in time they emailed me to say they had a problem so I knew I wasn't waiting around. I'm so tired of when you call people and then they just leave you hanging. I gave them my budget and they said they think they can do it within that so we will see what happens. I haven't read the quote all through. I just looked at it kind of quickly. Very good responsiveness. They responded. They left me messages. When I set up an appointment, they were sure to call and remind me and showed up on time. Punctuality very good so far.
Description of Work: I am working with them right now on a bid. I don't know what's going to happen.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edward A.
04/2015
5.0
house painters, flooring contractor, remodeling, home remodeling, woodworking
  + 3 more
The job went great. The design process started slow, more because we had an idea but but not an concrete layout in mind. The designer did an nice job presenting options based upon our inputs and a strong layout developed that has held up over the last 7 years. The designer also did a great job helping us narrow down the different choices of cabinets, tile, etc until final selections were made. The install crew, lead by Dean were awesome. They worked very clean and were professional the entire time. Can't say enough good things about them. We had a fully functional kitchen pretty much on the schedule outlined by Masters Touch. There was a delay in getting the last few punch list items completed but overall Masters touch did a great job.We referred them to some of our neighbors who are still friends with us. From a pricing perspective, we had several quotes much higher, couldn't be more pleased with the results..
Description of Work: Gut and remodel kitchen- new floors, tile, new cabinets & counters. Changed room design requiring additional electrical & plumbing work to make everything happen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$58,000

ROBERT V.
10/2014
5.0
carpet installation, flooring contractor, hardwood floor, interior painters, woodworking
  + 3 more
Everything went very well. We were very pleased with the results. Doug and his crew are great to work with.
Description of Work: Repainted most of the interior of our home, removed carpet on second floor and stairway, put in new hardwood flooring on second floor, new hardwood stairway treads, removed old carpet in family room and installed new carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Catherine S.
06/2014
4.0
house painters, pressure washing, roofing, siding
  + 2 more
Every thing came out beautiful.Everyone that worked on my home was polite and cleaned up at the end of the day. They showed up when they said they would every thing was done in a timly manner.
Description of Work: Replaced trim around windows, corner boards some shingles and facia board. Power washed outside of house, primed and painted the house, trim and railings.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Joseph P.
04/2014
5.0
house painters, remodeling, hardwood floor, interior painters, home remodeling, woodworking
  + 4 more
Excellent craftsmanship, neat, timely, professional
Description of Work: Remodel of condo: kitchen counters, lighting. Installed appliances, backsplash, plumbing, electrical upgrade, refinished floors, bathroom shower doors, vanity and medicine cabinet, built-in shelving, painting

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45,000

Peter T.
01/2014
5.0
house painters
  + -1 more
I was able to identify pretty much every component of the new kitchen at their showroom, although in the case of handles (and of course appliances) I was able to present them the items I wanted installed sourced elsewhere. The pricing was not exorbitant but I did receive lower bids. The project went well, however, and I have no complaints.
Description of Work: Kitchen Remodel

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Jason K.
08/2013
5.0
house painters
  + -1 more
Doug's team was very knowledgeable and guided us through the many samples they have in their beautiful showroom. After settling on a carpet style that my wife just absolutely loved, we arranged for a date to have the old carpeting removed and the new installed. Doug's team showed up on time (5 minutes early actually), were very respectful and polite, and went straight to work. When I asked how long it might take, they said a few hours. They worked non-stop and completed the job in just over an hour. The work was done carefully and beautifully and with it being almost a year out from installation, I can safely say they did a fabulous job. The carpet looks great, the baby enjoys the softness it provides and we're very fortunate for having connected with Doug's team. Thanks Masters Touch!
Description of Work: My wife and I were expecting a new baby and needed to update our "to-be" nursery. We wanted to put in new wall to wall carpeting to give it a finished look while providing the future baby with a soft, plush and stain resilient carpet to crawl around upon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Masters Touch
Hey (removed member name), Glad to hear the baby is enjoying the carpeting. Thanks for taking the time to write your review and recommend our services. We appreciate it. Doug & the entire Masters Touch Team

Christopher B.
01/2013
5.0
house painters, remodeling, interior painters, roofing
  + 2 more
I've used Masters Touch on several occasions for several projects. There are many reasons why I keep choosing Masters Touch, and why I will go back to them in the future: 1) Quality. They do the job WELL. I am confident when I hire them that I am getting experts in their fields. I'm not going to have to worry that the job wasn't done "up to snuff." 2) Single point of contact. Don't you hate it when (for example) you need to re-do a shower and you need "a tile guy" and a plumber, and you can never coordinate their schedules? Masters Touch is a single point of contact provider. They handle all those logistics and the result is a job done quickly because they've coordinated all the worker's schedules. 3) Simplicity. They make it easy to work with them. They come in and give you an estimate - and that's the price. I'm sure there are some situations with some jobs that can arise that can cause extra charges, but in all my experiences with them, they quoted me a price - and that was the price I paid. 4) Neatness. I don't want to live in a construction zone for days/weeks while a job is being done. Every day they clean up like they've never been there, so when the kids get home from school, etc., you can actually live in your house and not have to worry about construction equipment, dust & debris everywhere. Masters Touch certainly won't win a bid on price alone - they probably aren't the cheapest vendor you can find, but if you are like me - a working professional who can't spend time supervising contractors, Masters Touch is the way to go. Hire them, and the job will be done - and done well.
Description of Work: I have hired them on several occasions for: Interior & exterior painting Roof Replacement Chimney replacement Installation of new sliding doors

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40,000

mark C.
06/2012
5.0
house painters, woodworking
  + 0 more
Although Masters Touch was slightly higher than other estimates we got for the job, if you are looking for quality people, materials and work any small price difference should not be a deterrent. Now that the job is complete we feel we got better overall quality and value by going with Masters Touch. After the first visit by the estimator, the written estimate was brought to our house for a face to consultation regarding the company, how the work would be done. They even provided a copy of their insurance certificate. We didn't see this from others we had contacted. They use high quality materials and provide a 5 year warranty. They worked with us on the scope and approach of the project so everything made sense and they were not pushing to maximize the work (price) of the job. If you do need carpentry repair it is done on a separate quote and on an hours plus materials basis. (The actual painting work is on a fixed price contract.) We did find that all of the work we had discussed in the inspection did not make it into the initial estimate. Then we needed to follow up to make sure everything that needed repair was included. In the end, everything worked out ok. The repair work was very satisfactory. We were provided a detailed hourly timesheet of the work performed and we found no issues of "stringing out" the hourly work. In the last days of the project the carpentry people came back to do final repairs of a couple small items found during the painting process. It was a real advantage to have one company do both the painting and the repairs. The painting "crew" (it was just two people) was exemplary. They were very professional both in demeanor and in painting skills and knowledge. With just two people the job took maybe longer than some might expect but the work was high quality and no short cuts were taken, even in reaching the difficult areas of the house. The weather caused some slow down but the crew also did their best to work on porches etc. during bad weather to keep things moving. Each night all of the equipment was safely and discreetly stored and work areas cleaned. We were always kept apprised of progress of the work usually without us asking and if we had any questions at all they were answered prompted either by the crew or by the Masters Touch office. All in all, we felt that Master Touch did a high quality job throughout the process and would not hesitate to work with the company again in the future.
Description of Work: Full exterior paint job of a large house including decks and repair of areas of rotted trim. Job took nearly three weeks of constant work to complete.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Frances L.
11/2011
5.0
remodeling
  + -1 more
They are a bit on the expensive side but are great to work with.
Description of Work: They converted a sun porch into a family room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80,000

David M.
03/2011
1.0
flooring contractor, remodeling, hardwood floor, interior painters, home remodeling, woodworking
  + 4 more
The owner of the company came in and estimated the job at $50000. He indicated because of the work had already begun so he wanted to do time and materials. I'm not trying to be nice; he added about $20000 in my head with that so I should know his point around me for $70000. He also promised five guys to be on the job. They showed up the first day and moving forward it was two or three guys at a time. They would stand around for significant amount and it was difficult to see what work they were doing. Not much progress in a day, other job sites were using my dumpster. I stayed home one day and saw then dumping materials from other job site into my dumpster what I'm paying for. Finally after lack of response and slowness of work, the cost exceeded $100000. The kitchen was done and the bathroom was not done. The foyer was not done and the floors were not installed. The dry wall was not up. I fired them. The total cost of quote was $70000 at that time and I had to put in $30000 from my pocket to get it finally done. I had to pay whole amount. It was time and material so I was paying every other week. I paid mostly myself, I was capable of doing the work but I just didn’t want to. When I paid the kitchen was not done but I mean cabinets were installed, there were no countertops. With respect to the bathroom also, the walls were wet there in terms of the plaster, the dry wall.
Description of Work: MASTERS TOUCH did significant renovation including new flooring, new framing, painting bowls, radiant heat, kitchen, bathroom, foyer and doors. The most recent interaction with them was two years ago.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$70,000

Response from Masters Touch
I'm pretty sure this review was written my [Member Name Removed]'s wife, [Member Name Removed]. She was not involved in meeting with me for a bid OR during the day to day production of work, but felt entitled to write a bid. We'll just leave it that the [Member Name Removed] went through several contractors on their job and made it almost impossible to perform the work in a timely manner. We jammed the work into our schedule because when we showed up the work was already started by another company whom they had fired (or perhaps TWO!) I felt bad for them and told them we could do the work time and materials as filler work. No promises were made about man-power, etc. as mentioned above. We even facilitated them hiring some of our subs directly to save them money (again felt bad for them.) Perhaps if it takes you 3 contractors to finish your job, YOU'RE the problem. Doug Masters, Owner

Andrea K.
12/2010
1.0
house painters
  + -1 more
See above
Description of Work: We were in contact with Master's Touch for a quote on exterior painting. They would not return any of our 3-4 phone calls. Maybe once the recession hit they would have been more responsive.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Masters Touch
What a complete scam Angie’s list is. People are allowed to publicly savage companies and then if I reply I get this message from AL. The Angie's List member's name will be replaced with "The Member" in any presentation of the response. Angie's List reserves the right to reject any language that it deems inappropriate. I’m not sure members realize that AL is a ruthless corporation. They have a well oiled sales machine including a guy named Tharron that calls me all the time asking me to “sign up for an account” so I can pay for the privilege of advertising to the other paying customers on that rely on AL to find services. As noted, customer are allowed to lie on AL and when I call them and ask, they say there is nothing they can do about it. They say, I should sign up and encourage my customer to sign up too, and get loads of good ratings to bury the bad ones. What a gimmick. As to this review, take it for what it’s worth. A bitter person decides to savage us for something that may or may not have happened in 2005? Please.

Nick B.
09/2010
5.0
house painters
  + -1 more
They were professional and on time. However, they were very, very expensive. They spent a lot of time with the estimate.
Description of Work: They gave an estimate for an exterior painting job.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Dinny N.
11/2009
5.0
interior painters
  + -1 more
His pricing is very reasonable. His is honest, hard working, prompt, and is very easy to work with.
Description of Work: He did interior painting, floor finishing, and light kitchen and general remodeling as well. He has done a lot of things for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

matthew H.
11/2009
5.0
hardwood floor, home remodeling
  + 0 more
right from the start Masters Touch provided answers to all my questions - and i'm knew to this. everyone i dealt with was patient, knowledgable and completely professional. once we had finalized everything i wanted done the work started promptly. the crews that were set up for the jobs were always on time, friendly and worked quickly and effeciently. no problems with clean up either which i was a little worried about but again this was the first big job i've ever commissioned. i can't tell you how happy i am with the end result. in fact, after the holiday season i'm going to have some additional work done - i'm going to install a home entertainment system and Masters Touch deals in that as well. this place has everything! i'm never going to have to shop around for any home improvement or remodeling projects again. just a great experience overall. i can't reccomend them more highly.
Description of Work: Masters Touch recently installed hardwood floors in the living room, kitchen and bedroom. i also had them remodel the kitchen with new fixtures, lighting, a new sink and granite countertops. everything looks amazing!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100,000

hilary B.
09/2009
3.0
remodeling, home builders
  + 0 more
It was an extremely frustrating experience. It should have only taken 4-6 weeks, and it dragged on for MONTHS, with weeks where nothing was happening. They screwed up tile orders, misquoted the carpet cost, and one of their workers side-swiped my neighbor's car! The craftsmanship was pretty sketchy... a stair banister was installed completely crooked, and I had to point that out to them. We had no project manager (even though we had been told we WOULD have one), so subcontractors would show up and ask ME what they were supposed to be doing. The plumber roughed in the bath plumbing without checking which hardware I had picked out, installed the wrong valve, and didn't figure it out until the tile was already up, so I had to pick hardware from a different manufacturer. They treated us like dirt, and basically said that our job was too small for them to prioritize, yet they nickled-and-dimed us at every turn for tiny things. If $25K is chump change, why bicker over $100 here and there? I WILL say that the carpenter on the project made some very nice custom built-ins, but he was the only bright spot in a crappy job.
Description of Work: We hired Master's Touch to finish our basement.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$25,000

Response from Masters Touch
While Angie’s List can be a great resource for consumers, we would encourage you to take many of these reviews with a grain of salt. People can blindly savage good, hardworking companies with little risk of repercussions and with little oversight by Angie’s List. In this case, a woman we completed a job for in 2006 (!!!) savaged my company in fall of 2009. We have posted her comments with cut and paste and posted our responses in ALL CAPS. Please read our reply and you will quickly see that this review is full of lies and slander and that Angie’s list needs to do a better job of controlling how these reviews are posted. First, here is a cut and paste from an email the customer sent us after the work was completed: “We have really been enjoying the basement, and have gotten so many compliments on it!” Approximate cost: “$25,000.00.” NO, THE QUOTE FOR THE JOB WAS FOR $42,729.00. THE FINAL AMOUNT BILLED TO THE CUSTOMER WAS $44,476.52 AS SHE HAD APPROVED CHANGE ORDERS THAT INCREASED THE VALUE BY APPROXIMATELY 4%. “It was an extremely frustrating experience . . .” I CHALLENGE ANYONE TO FINISH A BASEMENT INCLUDING ADDING A BATHROOM IN 4-6 WEEKS IN THE TOWN OF NEEDHAM. WE NORMALLY TELL CUSTOMERS 10-12 WEEKS FOR A TYPICAL FINISHED BASEMENT. IN THEIR CASE THE SCOPE WAS CONSTANTLY EVOLVING SO IT TOOK EVEN LONGER. THE JOB RAN FROM LATE FEBRUARY TO EARLY MAY AND THE PERMIT DATES REFLECT THIS. THIS IS PERFECTLY NORMAL FOR A JOB WORTH ALMOST $45,000.00. “Screwed up tile orders” WE HAVE NO IDEA WHAT THIS IS ABOUT. SHE SUPPLIED HALF THE TILE HERSELF. THERE WERE NOT MULTIPLE ORDERS, IT WAS FOR ONE BATHROOM. “Misquoted carpet cost” HARDLY. SHE WAS GIVEN AN ALLOWANCE FOR CARPET AND SHE OUTSPENT IT, PURE AND SIMPLE. AND ONLY BY $98 I MIGHT ADD. “The craftsmanship was pretty sketchy...” NOT SO. THERE WAS ONE WARPED BALUSTER (SPINDLE) ON THE STAIR THAT NEEDED REPLACING WHICH WE TOOK CARE OF. IT HAD TWISTED AFTER INSTALLATION. “We had no project manager . . .” THIS IS CORRECT, THERE WAS NOT A FULL TIME MANAGER ON THE JOB. THAT SAID, OUR OFFICE IS OPEN SIX DAYS PER WEEK FOR LIVE SUPPORT, AND THE OFFICE MADE DAILY PHONE CALLS AND EMAILS TO THE CLIENT AND SCHEDULE ROUTINE VISITS TO THE JOB. THERE WAS NEVER A TIME WHEN MASTERS TOUCH WAS NOT AVAILABLE TO ANSWER ANY QUESTIONS OR ASSIST THIS CLIENT AS NEEDED. “The plumber roughed in the bath . . .” THE CUSTOMER WANTED TO BUY HER OWN PLUMBING PARTS ONLINE SO SHE COULD SAVE A COUPLE DOLLARS. SHE DID NOT HAVE THEM ON SITE WHEN THEY WERE SUPPOSED TO BE (NOT THAT SHE HAD ORDERED A VALVE ANYWAY) SO TO KEEP THINGS MOVING THE PLUMBER INSTALLED A VALVE UNIVERSAL TO THE BRANDS WE NORMALLY SUPPLY. “They treated us like dirt . . .” OUR DATABASE TRACKS EVERY EMAIL TO AND FROM CUSTOMERS AND ON REVIEWING THEM THERE ARE NOTHING BUT PLEASANTRIES AND CIVIL CONVERSATION THROUGHOUT. AGAIN, THE JOB WAS $45K, NOT 25K. THIS WOMAN SEEMS TO HAVE A SELECTIVE, AND BAD MEMORY. “Nickel and Dimed us” NOT EVEN CLOSE. THE CUSTOMER BALKED EVERY TIME THEY OUTSPENT ALLOWANCES, AND CONSTANTLY WANTED THINGS THROWN IN FOR FREE THAT WERE NOT SPECIFIED IN HER CONTRACT. AS NOTED ABOVE, THE PROJECT CAME IN ONLY 4% OVER THE ORIGINAL QUOTE. IF ANYTHING, THIS CUSTOMER NICKEL AND DIMED US, BUT IN THE SPIRIT OF CUSTOMER SERVICE WE WORKED WITH THEM TO HELP KEEP THEIR OVERSPENDING ON ALLOWANCES IN CHECK. “ . . . and one of their workers side-swiped my neighbor's car!” THIS IS A FLAT OUT LIE, IT NEVER HAPPENED. PERHAPS THIS PERSON IS CONFUSING AN ACCIDENT ON HER STREET CAUSED BY ANOTHER COMPANY WITH OUR CREWS. WE HAVE NO DOCUMENTATION IN OUR DATABASE OR IN ANY OF OUR VEHICLE FILES OF ANY ACCIDENT EVER OCCURRING AT THIS JOB. IN ADDITION, THERE ARE NO NOTES OR EMAILS FROM THE CUSTOMER ABOUT AN EVENT LIKE THIS EVER HAPPENING. THE MEMBER WAS FINE TO WORK WITH, BUT HAD A SENSE OF ENTITLEMENT (CONSTANTLY WANTING THE CREWS TO DO EXTRA WORK OUTSIDE JOB SCOPE, INCLUDING CLEANING OUT THE UNFINISHED SIDE OF HER BASEMENT SINCE WE HAD A DUMPSTER ON SITE.) IN ADDITION, THERE WERE SOME AWKWARD MOMENTS FOR SOME OF THE MEN ON SITE WHO FELT AS IF SHE MAY HAVE BEEN MAKING ADVANCES. IN FACT, AT ONE POINT SHE ASKED FOR A SPECIFIC PERSON TO COME LOOK AT A “WINDOW ISSUE” AT A SPECIFIC TIME, AND SHE ANSWERED THE DOOR FOR THE DESIGNATED APPOINTMENT IN NOTHING BUT A LOOSE FITTING ROBE THAT WAS HANGING OPEN, AND SAID SOMETHING TO POINT OUT THAT SHE HAD A BABYSITTER AND WAS HOME ALONE FOR MANY HOURS. WHEN THE PERSON ASKED TO LOOK AT THE ISSUE THERE WAS NO PROBLEM TO BE FOUND, AND YET SHE KEPT THE PERSON THERE FOR AN EXTENDED CONVERSATION ABOUT NOTHING. THIS PUT MASTERS TOUCH AND OUR EMPLOYEE IN A VERY UNCOMFORTABLE AND COMPROMISING POSITION FOR THE REMAINDER OF THE PROJECT. IN SUMMARY, IT APPEARS THE PERSON WHO WROTE THIS REVIEW MAY HAVE STUMBLED ONTO ANGIE’S LIST IN FALL 2009 AFTER A BOTTLE OF WINE AND DECIDED TO SAVAGE US. AGAIN, 3 YEARS AFTER WE COMPLETED THE PROJECT AND RECEIVED WARM AND THANKFUL EMAILS ABOUT HOW GREAT THE PROJECT CAME OUT. WE ARE DEEPLY OFFENDED BY THE LIES AND SLANDER IN THIS EMAIL. WE WORK HARD EVERY DAY TO PROVIDE THE BEST SERVICE AND QUALITY WE CAN, AND OUR THOUSANDS OF HAPPY CUSTOMERS ARE A GREAT TESTIMONIAL TO THAT. IT’S A SHAME ANGIE’S LIST DOESN’T HAVE A BETTER SYSTEM TO QUALIFY HATEFUL REVIEWS LIKE THIS ONE.

paul S.
12/2008
4.0
house painters, pressure washing
  + 0 more
They were good and I have no complaints. They came back when I needed them to. It was for something on the roof. It took about a week for each one. It was about four or five years ago. I was satisfied with it. I think that they were fairly price. I really didn t research a price.
Description of Work: They put on a new roof and took off the old one. They replaced my windows and they painted the house. They also power washed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrea K.
06/2007
1.0
interior painters
  + -1 more
I understand mistakes in scheduling, but not calling me back was the nail in the coffin. I would never hire Master's Touch.
Description of Work: Master's Touch never showed up for set appointment for a quote for interior painting of three rooms and when I called to inquire they never called me back.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Masters Touch
We never worked for this person. Angie's list should remove this review, it isn't true. Doug Masters, Owner.

Jeanne D.
03/2007
3.0
house painters, remodeling
  + 0 more
Doug Masters will promise all the services you request, but close monitoring of the work is required. Specifically, the quality of the work for our project varied dramatically from expert workmanship to the level of high school shop class. This variability in quality affected all services (i.e., carpentry, painting, and cement work.) Complaints directly to Doug Masters will generate a response (i.e., other office personnel are rude and not helpful.) The worst part was that they failed to complete all the tasks agreed to, yet continued to harass us for payment for these undelivered services. Further, they cut the electrical cords to our automatic garage door opener and failed to repair the damage. Masters Touch does not have sufficient amount of quality workers, therefore, close monitoring of the work is required.
Description of Work: Gutted, rebuilt, and painted detached garage/work shed.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$30,000

Response from Masters Touch
We never entered into contract with the member and have never met her and did not hear from her until the project was near complete. We were contracted by a man at this address, who is/was her husband. The project was to finish a garage into office space, on a strict budget. He was aware that some areas would be lower quality than others in order to fit his budget, and it was he who set the expectations. It became painfully apparent that there was no communication between the couple, as we did exactly what was contracted for but the member had only a vague sense of the scope and was asking for items to be completed that were not contracted for and would ask/argue about items that had already been discussed with her husband. Not long after project completion Masters Touch was subpoenaed by their respective lawyers for evidence relating to expenses on the project for their divorce.

EUMENE C.
04/2006
5.0
interior painters
  + -1 more
Scott Williamson came promptly to give me an estimate, and also spent quite a lot of time discussing potential paint colors. He also followed up by email and was very attentive. Their estimate seemed quite high, though, and I ended up choosing another local company. However, I later appreciated the fact that their estimate clearly specified in great detail everything that would be covered, as this became a slight problem with the company I ended up using. The cost likely would have been the same. I would consider going back to this company for future work.
Description of Work: Interior painting estimate.

Rating CategoryRating out of 5
responsiveness
5.0

Yes, I recommend this pro

ERIKA E.
08/2005
3.0
floor cleaning
  + -1 more
WE HAD TO ASK SEVERAL TIMES FOR ESTIMATES. THEY FORGOT TO ESTIMATE A PART OF THE JOB SO THE FINAL COST WAS MORE THAN ANTICIPATED. I COULD NOT REACH MY CONTACT AT MASTERS TOUCH WHILE THE WORK WAS BEING DONE. ENDED UP SPEAKING WITH THE FLOORING PERSON DIRECTLY (WHO WAS ALSO DIFFICULT TO REACH). THE PERSON IN CHARGE OF SCHEDULING IS RUDE, LIKE YOU ARE WASTING HER TIME. I KNOW THIS WAS A SMALL JOB FOR THEM, BUT WE WON'T BE USING THEM FOR BIGGER JOBS THAT WE NEED DONE.
Description of Work: WE CONTRACTED WITH MASTERS TOUCH TO HAVE CARPETS REMOVED AND FLOORS REFINISHED IN OUR HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$2,400

DAVID M.
04/2004
3.0
house painters
  + -1 more
THE OWNER WAS ARGUMENTATIVE AND WE HAD A TOUGH TIME WITH THE PROCESS. THE WORK WAS DONE FINE, THE PROBLEM WAS WITH US HAVING TO STAY AFTER THEM ABOUT USING BENJAMIN MOORE PAINT. WE HAD LUCK WITH BENJAMIN MOORE IN THE PAST AND WANTED TO USE AGAIN. THE WORK TURNED OUT OKAY.
Description of Work: PAINTED EXTERIOR OF HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$7,000

Response from Masters Touch
WHEN WE FINISHED THE PROJECT THERE WAS NO INDICATION FROM THE CLIENT THAT THERE WAS ANY ISSUE, BUT WHEN I ASKED FOR PAYMENT OF THE BALANCE DUE THE PROBLEMS BEGAN. I PROMPTLY MADE AN APPOINTMENT TO MEET AND RESOLVE ANY ISSUES. I ARRIVED ON TIME TO MEET WITH THE MEMBER BUT HAD TO WAIT 45 MINUTES FOR THEM TO ARRIVE. UPON OUR MEETING IT QUICKLY BECAME APPARENT THAT THE MEMBER WAS ARGUMENTATIVE AND WAS NOT INTERESTED IN RESOLVING THE PROBLEM. SHE STATED THAT SHE WAS NOT HAPPY WITH THE UNEVEN LOOK OF THE HOUSE. OUR CONTRACT CLEARLY STATED THAT FEATHER SANDING WAS NOT INCLUDED AND THAT UNEVEN LAYERS WOULD SHOW IN THE FINISHED PRODUCT. THE PAINT BRAND ISSUE: WE PROVIDED ACTUAL SAMPLES OF EVERY COLOR ON THEIR HOME AND THEY SIGNED A FORM APPROVING THESE COLORS AND BRAND NAMES BEFORE THE JOB STARTED. AT NO TIME BEFORE OR DURING THE JOB WAS BENJAMIN MOORE EVER MENTIONED TO US BY THE MEMBER. THE JOB WAS DELIVERED AS PROMISED. DOUG MASTERS, OWNER

ANNE C.
11/2003
5.0
interior painters
  + -1 more
MASTER'S TOUCH DOES INTERIOR AND EXTERIOR PAINTING, PLUS OTHER HOME IMPROVEMENTS & DECOR. PRICES ARE ON HIGH SIDE, BUT YOU ARE GETTING BEST QUALITY WORK. THEY HAVE A 20% OFF SALE FOR WORK SCHEDULED FOR JAN, FEB & MARCH. THEY DID A THOROUGH, QUALITY JOB, 3 COATS ON TRIM, 2 ON WALL & CEILING, WITH SANDING BEFORE PAINT & BETWEEN COATS. VERY NEAT, WITH CLEANUP BEFORE LEAVING AT END OF EACH DAY. EASY TO WORK WITH, PLEASANT, PROFESSIONAL CREW. I RECOMMEND THEM, AND AM USING THEM FOR ANOTHER PROJECT.
Description of Work: THEY PAINTED MY ENTRY HALL, STAIRWAY & UPSTAIRS HALL. ALL THE TRIM WAS DARK BLUE- THEY PAINTED WHITE, AND INCLUDED WALLS & CEILING.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Masters Touch
THANK YOU.
    • 1(current)
    • 2

Contact information

24 Water Street, Holliston, MA 01746

http://masterstouchweb.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Exterior Painting,
Interior Painting,
General Remodeling,
Finished Carpentry and Woodworking,
Kitchen and Bath Remodeling,
Hardwood Flooring Sales and Installation,
Roofing,
Flooring Sales and Installation,
Pressure Washing,
Siding,
Decks and Porches,
Floor Cleaning and Waxing

FAQ

Masters Touch is currently rated 4.2 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Masters Touch accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Masters Touch offers free project estimates.
Yes, Masters Touch offers eco-friendly accreditations.
No, Masters Touch does not offer a senior discount.
No, Masters Touch does not offer emergency services.
No, Masters Touch does not offer warranties.
Masters Touch offers the following services: Design-Build, Interior Design, Kitchens and Baths remodeling, Finish Carpentry, Additions, Renovations, New Home Builds, remodeling, kitchens and baths remodeling, roofing, windows, Hardiplank, doors, window treatments & Green Building, Exterior Siding, Decks, Interior and exterior painting

Contact information

24 Water Street, Holliston, MA 01746

http://masterstouchweb.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM