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Masters Touch
Designer Interior Lighting Plan, Home Theater Wiring - Install, Repair or Conceal, Acoustic Ceiling Tiles - Install,
About us
Masters Touch is a premier design-build construction firm consisting of home designers, interior designers, and master craftsmen who all work in harmony to ensure your project is completed to the highest level of standards, on-time, and within budget. We work with you, taking your vision and turn it into reality, managing every detail of the project, and delivering an exceptional result. Our meticulous attention is given to every job we do from a small paint job to a major addition. We build trust!
Business highlights
28 years of experience
Services we offer
Additions, Decks, Design-Build, Exterior Siding, Finish Carpentry, Hardiplank, Interior Design, Interior and exterior painting, Kitchens and Baths remodeling, New Home Builds, Renovations, doors, kitchens and baths remodeling, remodeling, roofing, window treatments & Green Building, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.322 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 9% | ||
| 23% | ||
| 0% | ||
| 5% |
Showing 1-22 of 22 reviews
Robert C.
Jul 2017
We are very satisfied with the materials and workmanship. The crew was professional, considerate, pleasant and neat.
Noranda B.
Jun 2017
Great! Took about a week or so to install. Looks great and I've had no problems so far. Fantastic workmanship!
Response from Masters Touch
"Thanks for the great review and photo, [Member Name Removed]. Masters Touch Design Build strives for excellent workmanship and we're happy to hear yours was fantastic!"
Edward A.
Apr 2015
The job went great. The design process started slow, more because we had an idea but but not an concrete layout in mind. The designer did an nice job presenting options based upon our inputs and a strong layout developed that has held up over the last 7 years. The designer also did a great job helping us narrow down the different choices of cabinets, tile, etc until final selections were made. The install crew, lead by Dean were awesome. They worked very clean and were professional the entire time. Can't say enough good things about them. We had a fully functional kitchen pretty much on the schedule outlined by Masters Touch. There was a delay in getting the last few punch list items completed but overall Masters touch did a great job.We referred them to some of our neighbors who are still friends with us. From a pricing perspective, we had several quotes much higher, couldn't be more pleased with the results..
ROBERT V.
Oct 2014
Everything went very well. We were very pleased with the results. Doug and his crew are great to work with.
Catherine S.
Jun 2014
Every thing came out beautiful.Everyone that worked on my home was polite and cleaned up at the end of the day. They showed up when they said they would every thing was done in a timly manner.
Joseph P.
Apr 2014
Excellent craftsmanship, neat, timely, professional
Peter T.
Jan 2014
I was able to identify pretty much every component of the new kitchen at their showroom, although in the case of handles (and of course appliances) I was able to present them the items I wanted installed sourced elsewhere. The pricing was not exorbitant but I did receive lower bids. The project went well, however, and I have no complaints.
Jason K.
Aug 2013
Doug's team was very knowledgeable and guided us through the many samples they have in their beautiful showroom. After settling on a carpet style that my wife just absolutely loved, we arranged for a date to have the old carpeting removed and the new installed. Doug's team showed up on time (5 minutes early actually), were very respectful and polite, and went straight to work. When I asked how long it might take, they said a few hours. They worked non-stop and completed the job in just over an hour. The work was done carefully and beautifully and with it being almost a year out from installation, I can safely say they did a fabulous job. The carpet looks great, the baby enjoys the softness it provides and we're very fortunate for having connected with Doug's team. Thanks Masters Touch!
Response from Masters Touch
"Hey (removed member name), Glad to hear the baby is enjoying the carpeting. Thanks for taking the time to write your review and recommend our services. We appreciate it. Doug & the entire Masters Touch Team"
Christopher B.
Jan 2013
I've used Masters Touch on several occasions for several projects. There are many reasons why I keep choosing Masters Touch, and why I will go back to them in the future:
1) Quality. They do the job WELL. I am confident when I hire them that I am getting experts in their fields. I'm not going to have to worry that the job wasn't done "up to snuff."
2) Single point of contact. Don't you hate it when (for example) you need to re-do a shower and you need "a tile guy" and a plumber, and you can never coordinate their schedules? Masters Touch is a single point of contact provider. They handle all those logistics and the result is a job done quickly because they've coordinated all the worker's schedules.
3) Simplicity. They make it easy to work with them. They come in and give you an estimate - and that's the price. I'm sure there are some situations with some jobs that can arise that can cause extra charges, but in all my experiences with them, they quoted me a price - and that was the price I paid.
4) Neatness. I don't want to live in a construction zone for days/weeks while a job is being done. Every day they clean up like they've never been there, so when the kids get home from school, etc., you can actually live in your house and not have to worry about construction equipment, dust & debris everywhere.
Masters Touch certainly won't win a bid on price alone - they probably aren't the cheapest vendor you can find, but if you are like me - a working professional who can't spend time supervising contractors, Masters Touch is the way to go. Hire them, and the job will be done - and done well.
1) Quality. They do the job WELL. I am confident when I hire them that I am getting experts in their fields. I'm not going to have to worry that the job wasn't done "up to snuff."
2) Single point of contact. Don't you hate it when (for example) you need to re-do a shower and you need "a tile guy" and a plumber, and you can never coordinate their schedules? Masters Touch is a single point of contact provider. They handle all those logistics and the result is a job done quickly because they've coordinated all the worker's schedules.
3) Simplicity. They make it easy to work with them. They come in and give you an estimate - and that's the price. I'm sure there are some situations with some jobs that can arise that can cause extra charges, but in all my experiences with them, they quoted me a price - and that was the price I paid.
4) Neatness. I don't want to live in a construction zone for days/weeks while a job is being done. Every day they clean up like they've never been there, so when the kids get home from school, etc., you can actually live in your house and not have to worry about construction equipment, dust & debris everywhere.
Masters Touch certainly won't win a bid on price alone - they probably aren't the cheapest vendor you can find, but if you are like me - a working professional who can't spend time supervising contractors, Masters Touch is the way to go. Hire them, and the job will be done - and done well.
Mark C.
Jun 2012
Although Masters Touch was slightly higher than other estimates we got for the job, if you are looking for quality people, materials and work any small price difference should not be a deterrent. Now that the job is complete we feel we got better overall quality and value by going with Masters Touch. After the first visit by the estimator, the written estimate was brought to our house for a face to consultation regarding the company, how the work would be done. They even provided a copy of their insurance certificate. We didn't see this from others we had contacted. They use high quality materials and provide a 5 year warranty. They worked with us on the scope and approach of the project so everything made sense and they were not pushing to maximize the work (price) of the job. If you do need carpentry repair it is done on a separate quote and on an hours plus materials basis. (The actual painting work is on a fixed price contract.) We did find that all of the work we had discussed in the inspection did not make it into the initial estimate. Then we needed to follow up to make sure everything that needed repair was included. In the end, everything worked out ok. The repair work was very satisfactory. We were provided a detailed hourly timesheet of the work performed and we found no issues of "stringing out" the hourly work. In the last days of the project the carpentry people came back to do final repairs of a couple small items found during the painting process. It was a real advantage to have one company do both the painting and the repairs. The painting "crew" (it was just two people) was exemplary. They were very professional both in demeanor and in painting skills and knowledge. With just two people the job took maybe longer than some might expect but the work was high quality and no short cuts were taken, even in reaching the difficult areas of the house. The weather caused some slow down but the crew also did their best to work on porches etc. during bad weather to keep things moving. Each night all of the equipment was safely and discreetly stored and work areas cleaned. We were always kept apprised of progress of the work usually without us asking and if we had any questions at all they were answered prompted either by the crew or by the Masters Touch office. All in all, we felt that Master Touch did a high quality job throughout the process and would not hesitate to work with the company again in the future.
Frances L.
Nov 2011
They are a bit on the expensive side but are great to work with.
David M.
Mar 2011
The owner of the company came in and estimated the job at $50000. He indicated because of the work had already begun so he wanted to do time and materials. I'm not trying to be nice; he added about $20000 in my head with that so I should know his point around me for $70000. He also promised five guys to be on the job. They showed up the first day and moving forward it was two or three guys at a time. They would stand around for significant amount and it was difficult to see what work they were doing. Not much progress in a day, other job sites were using my dumpster. I stayed home one day and saw then dumping materials from other job site into my dumpster what I'm paying for. Finally after lack of response and slowness of work, the cost exceeded $100000. The kitchen was done and the bathroom was not done. The foyer was not done and the floors were not installed. The dry wall was not up. I fired them. The total cost of quote was $70000 at that time and I had to put in $30000 from my pocket to get it finally done. I had to pay whole amount. It was time and material so I was paying every other week. I paid mostly myself, I was capable of doing the work but I just didn’t want to. When I paid the kitchen was not done but I mean cabinets were installed, there were no countertops. With respect to the bathroom also, the walls were wet there in terms of the plaster, the dry wall.
Response from Masters Touch
"I'm pretty sure this review was written my [Member Name Removed]'s wife, [Member Name Removed]. She was not involved in meeting with me for a bid OR during the day to day production of work, but felt entitled to write a bid. We'll just leave it that the [Member Name Removed] went through several contractors on their job and made it almost impossible to perform the work in a timely manner. We jammed the work into our schedule because when we showed up the work was already started by another company whom they had fired (or perhaps TWO!) I felt bad for them and told them we could do the work time and materials as filler work. No promises were made about man-power, etc. as mentioned above. We even facilitated them hiring some of our subs directly to save them money (again felt bad for them.) Perhaps if it takes you 3 contractors to finish your job, YOU'RE the problem. Doug Masters, Owner"
DOUG B.
Sep 2010
--
Response from Masters Touch
"Mr. [Member Name Removed] was very pleased with us at the time of the work. No idea what happened between when we finished and when he wrote the review. In terms of pricing, he liked the price when he signed the contract and gave us a deposit. He was a super difficult customer to work with. I hope any of my competitors can find this before they work with him. We tried our best to work with a very demanding and unreasonable customer. [Member Name Removed]Masters, Owner"
Nick B.
Sep 2010
They were professional and on time. However, they were very, very expensive. They spent a lot of time with the estimate.
Dinny N.
Nov 2009
His pricing is very reasonable. His is honest, hard working, prompt, and is very easy to work with.
Matthew H.
Nov 2009
right from the start Masters Touch provided answers to all my questions - and i'm knew to this. everyone i dealt with was patient, knowledgable and completely professional. once we had finalized everything i wanted done the work started promptly. the crews that were set up for the jobs were always on time, friendly and worked quickly and effeciently. no problems with clean up either which i was a little worried about but again this was the first big job i've ever commissioned. i can't tell you how happy i am with the end result. in fact, after the holiday season i'm going to have some additional work done - i'm going to install a home entertainment system and Masters Touch deals in that as well. this place has everything! i'm never going to have to shop around for any home improvement or remodeling projects again. just a great experience overall. i can't reccomend them more highly.
Hilary B.
Sep 2009
It was an extremely frustrating experience. It should have only taken 4-6 weeks, and it dragged on for MONTHS, with weeks where nothing was happening. They screwed up tile orders, misquoted the carpet cost, and one of their workers side-swiped my neighbor's car! The craftsmanship was pretty sketchy... a stair banister was installed completely crooked, and I had to point that out to them. We had no project manager (even though we had been told we WOULD have one), so subcontractors would show up and ask ME what they were supposed to be doing. The plumber roughed in the bath plumbing without checking which hardware I had picked out, installed the wrong valve, and didn't figure it out until the tile was already up, so I had to pick hardware from a different manufacturer. They treated us like dirt, and basically said that our job was too small for them to prioritize, yet they nickled-and-dimed us at every turn for tiny things. If $25K is chump change, why bicker over $100 here and there? I WILL say that the carpenter on the project made some very nice custom built-ins, but he was the only bright spot in a crappy job.
Paul S.
Dec 2008
They were good and I have no complaints. They came back when I needed them to. It was for something on the roof. It took about a week for each one. It was about four or five years ago. I was satisfied with it. I think that they were fairly price. I really didn t research a price.
Jeanne D.
Mar 2007
Doug Masters will promise all the services you request, but close monitoring of the work is required. Specifically, the quality of the work for our project varied dramatically from expert workmanship to the level of high school shop class. This variability in quality affected all services (i.e., carpentry, painting, and cement work.) Complaints directly to Doug Masters will generate a response (i.e., other office personnel are rude and not helpful.) The worst part was that they failed to complete all the tasks agreed to, yet continued to harass us for payment for these undelivered services. Further, they cut the electrical cords to our automatic garage door opener and failed to repair the damage. Masters Touch does not have sufficient amount of quality workers, therefore, close monitoring of the work is required.
Response from Masters Touch
"We never entered into contract with the member and have never met her and did not hear from her until the project was near complete. We were contracted by a man at this address, who is/was her husband. The project was to finish a garage into office space, on a strict budget. He was aware that some areas would be lower quality than others in order to fit his budget, and it was he who set the expectations. It became painfully apparent that there was no communication between the couple, as we did exactly what was contracted for but the member had only a vague sense of the scope and was asking for items to be completed that were not contracted for and would ask/argue about items that had already been discussed with her husband. Not long after project completion Masters Touch was subpoenaed by their respective lawyers for evidence relating to expenses on the project for their divorce."
ERIKA E.
Aug 2005
WE HAD TO ASK SEVERAL TIMES FOR ESTIMATES. THEY FORGOT TO ESTIMATE A PART OF THE JOB SO THE FINAL COST WAS MORE THAN ANTICIPATED. I COULD NOT REACH MY CONTACT AT MASTERS TOUCH WHILE THE WORK WAS BEING DONE. ENDED UP SPEAKING WITH THE FLOORING PERSON DIRECTLY (WHO WAS ALSO DIFFICULT TO REACH). THE PERSON IN CHARGE OF SCHEDULING IS RUDE, LIKE YOU ARE WASTING HER TIME. I KNOW THIS WAS A SMALL JOB FOR THEM, BUT WE WON'T BE USING THEM FOR BIGGER JOBS THAT WE NEED DONE.
DAVID M.
Apr 2004
THE OWNER WAS ARGUMENTATIVE AND WE HAD A TOUGH TIME WITH THE PROCESS. THE WORK WAS DONE FINE, THE PROBLEM WAS WITH US HAVING TO STAY AFTER THEM ABOUT USING BENJAMIN MOORE PAINT. WE HAD LUCK WITH BENJAMIN MOORE IN THE PAST AND WANTED TO USE AGAIN. THE WORK TURNED OUT OKAY.
Response from Masters Touch
"WHEN WE FINISHED THE PROJECT THERE WAS NO INDICATION FROM THE CLIENT THAT THERE WAS ANY ISSUE, BUT WHEN I ASKED FOR PAYMENT OF THE BALANCE DUE THE PROBLEMS BEGAN. I PROMPTLY MADE AN APPOINTMENT TO MEET AND RESOLVE ANY ISSUES. I ARRIVED ON TIME TO MEET WITH THE MEMBER BUT HAD TO WAIT 45 MINUTES FOR THEM TO ARRIVE. UPON OUR MEETING IT QUICKLY BECAME APPARENT THAT THE MEMBER WAS ARGUMENTATIVE AND WAS NOT INTERESTED IN RESOLVING THE PROBLEM. SHE STATED THAT SHE WAS NOT HAPPY WITH THE UNEVEN LOOK OF THE HOUSE. OUR CONTRACT CLEARLY STATED THAT FEATHER SANDING WAS NOT INCLUDED AND THAT UNEVEN LAYERS WOULD SHOW IN THE FINISHED PRODUCT. THE PAINT BRAND ISSUE: WE PROVIDED ACTUAL SAMPLES OF EVERY COLOR ON THEIR HOME AND THEY SIGNED A FORM APPROVING THESE COLORS AND BRAND NAMES BEFORE THE JOB STARTED. AT NO TIME BEFORE OR DURING THE JOB WAS BENJAMIN MOORE EVER MENTIONED TO US BY THE MEMBER. THE JOB WAS DELIVERED AS PROMISED. DOUG MASTERS, OWNER"
ANNE C.
Nov 2003
MASTER'S TOUCH DOES INTERIOR AND EXTERIOR PAINTING, PLUS OTHER HOME IMPROVEMENTS & DECOR. PRICES ARE ON HIGH SIDE, BUT YOU ARE GETTING BEST QUALITY WORK. THEY HAVE A 20% OFF SALE FOR WORK SCHEDULED FOR JAN, FEB & MARCH. THEY DID A THOROUGH, QUALITY JOB, 3 COATS ON TRIM, 2 ON WALL & CEILING, WITH SANDING BEFORE PAINT & BETWEEN COATS. VERY NEAT, WITH CLEANUP BEFORE LEAVING AT END OF EACH DAY. EASY TO WORK WITH, PLEASANT, PROFESSIONAL CREW. I RECOMMEND THEM, AND AM USING THEM FOR ANOTHER PROJECT.
Response from Masters Touch
"THANK YOU."
Licensing
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FAQ
Masters Touch is currently rated 4.3 overall out of 5.
Masters Touch accepts the following forms of payment: CreditCard
Yes, Masters Touch offers free project estimates.
No, Masters Touch does not offer eco-friendly accreditations.
No, Masters Touch does not offer a senior discount.
No, Masters Touch does not offer emergency services.
No, Masters Touch does not offer warranties.