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DRACUT APPLIANCE CENTER INC

Appliance Sales and Installation, Appliance Repair, Delivery Service,

About us

We offer 12 months no interest financing, free deliver and free removal of your old appliance with purchases over $399.95

Business highlights

75 years of trusted experience

Services we offer

AIR CONDITIONERS, BBG, DISHWASHERS, ELECTRONICS, FREEZERS, HOODS, LAUNDRY, MICROWAVES, REFRIGERATORS, COOKING PRODUCTS.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.5
punctuality
4.4
Showing 1-21 of 21 reviews

Katherine R.
03/2024
5.0
appliance sales
  + -1 more
I purchased a washer from their dracut store and Scott was very welcoming and helpful. The delivery and installation was handled professionally. I plan on purchasing soon a new dryer from their and would recommend their store 100%, good prices, great help.
Description of Work: The washer installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tamara W.
08/2017
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Kerry S.
06/2017
1.0
appliance repair
  + -1 more
I would never recommend Dracut Appliance for service. Although I did not purchase my refrigerator there, the service was slow and not good. On the first phone call to actual service was 3 weeks and that did not fix it. Called a second time, and again 2 weeks till replacing part second time. It still is not fixed. They charge $150 just to walk in your door. They rely on an iPad to "look up" what might be wrong with the frig. I felt out of all those I talked to (and there was many) that none were consistent with what I was previously told. Some were not professional on the phone either. I even asked if I could speak to the owner and was told he was on vacation. I couldn't get anywhere. I will never buy a product from them and definitely will not recommend them for service. Highly disappointed.
Description of Work: I needed my refrigerator serviced for inconsistent temperatures.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from DRACUT APPLIANCE CENTER INC
[Member Name Removed], Jim our service manager has informed us he is personally involved in this situation. We're sorry that you've been going through this and we will do whatever it takes to rectify the situation.

Bonnie W.
01/2015
5.0
appliance repair
  + -1 more
/
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan S.
12/2014
5.0
appliance sales, delivery service
  + 0 more
The sales staff and delivery staff are awesome! They are professional, helpful, and knowledgeable. Their prices are definitely competitive with Home Depot and their customer service is far superior to Home Depot!
Description of Work: I purchased a new stove from them and they delivered it to my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marv G.
06/2014
5.0
appliance sales
  + -1 more
They were on time and careful. Everything went smoothly.
Description of Work: Delivered and installed new washer/dryer; removed old units

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Angela B.
04/2014
5.0
appliance sales
  + -1 more
unknown
Description of Work: I had a washer and dryer delivered and installed. The washer went in fine, but due to a measuring error on my part the dryer did not fit down the stairs to the cellar. I went down to the main store in Dracut and they worked with me to get another model that would and had it delivered two days later. They were very helpful at the store and the delivery/installation guys did a professional job. Overall I was very pleased with this service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

dennis M.
10/2013
5.0
appliance sales
  + -1 more
Excellent. we ended up going with a top load washer and front load dryer (Speed Queen). This is a commercially built set and made to be used. No special soaps or treatment. Dracut Appliance only delivered the units as we were having the bathroom/washroom retro'd. this is the third time we have purchased appliances from them and in the other cases they delivered, installed and removed old items perfectly. runs great and all stainless steel.
Description of Work: we purchased new washer and dryer. they took the to walk us through all the different models (pro and con) so that we could make an informed decision. No pressure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Cherrice L.
06/2013
5.0
appliance repair
  + -1 more
It was really nice. The guy they sent out was excellent. The price was reasonable. I will absolutely use them again. I am hunting for his name so I can use him again.
Description of Work: I used Dracut Appliance Center for my microwave. He gave me advice on it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt O.
05/2013
5.0
appliance sales
  + -1 more
Couldn't of gone better! Our Sales Rep., Craig was great and VERY Knowledgeable, listened to our needs and got us all the rebates/discounts he possibly could! Can't say enough good things about this place! Delivery was in the window they said it would be and very professional. I usually buy in the and quot;big boxand quot; stores, but this has made me a believer in places like Dracut Appliance!
Description of Work: All new kitchen appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Sharon D.
05/2013
5.0
appliance sales
  + -1 more
Excellent
Description of Work: Although I did not buy the appliance there at that time, I have bought many appliances in the past. I have found their prices competitive and their service excellent. Deliveries were always prompt and the service courteous and professional and the appliances high quality. Their staff is knowledgeable and professional. The only reason I did not make the recent purchase is that I found something else more to my needs at another store. Excellen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0

Yes, I recommend this pro

Brian S.
02/2013
5.0
appliance repair
  + -1 more
They are knowledgeable and easy to get along with and no sales pressure. If you go to the big stores, they really don't have anyone that knows their stuff. They do know their products. You can go cheaper but you never know if you are going to get the right thing. They have a good price and you get good information. That's what you're looking for. They sell quality stuff.
Description of Work: I used Dracut Appliance Center to purchase a refrigerator and stove.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$800

Dawn P.
05/2012
5.0
appliance sales
  + -1 more
My 19 year old Maytag dryer died and I needed a new one. I looked around and bought from Dracut Appliance. I had a reccomendation for them when I made an earlier purchase(fridge) and used them again for this purchase. The sales floor staff was excellent and I was able to purchase the dryer on Thursday with a Tuesday deliver (they deliver Tues-Sat). I had a plumber that I use for the install of the gas dryer but if I needed one they had their list of recommended plumbers. The delivery went well and was on time. I would definitely purchase from them again
Description of Work: I went to the store to select a dryer after researching online and through consumer reports. I purchased the dryer. Luckily the salesman told us dryers had increased in depth so we went home, measured the space and was still able to purchase the dryer we selected. I would not have thought that the appliance would have changed size.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Ray T.
05/2012
5.0
appliance sales
  + -1 more
No Problems
Description of Work: Delivery and pick up of old appliance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,812.84

Beth H.
11/2011
5.0
appliance sales
  + -1 more
very professional, knowledgeable and punctual
Description of Work: New gas stove with hood

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marc R.
10/2011
5.0
appliance sales
  + -1 more
I'm very happy with the purchases I've made. I was very happy with the price.
Description of Work: I bought appliances from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro

shawn O.
07/2011
5.0
appliance sales
  + -1 more
We did not get them through Angie's List. We have purchased from them before. They were very good. They delivered the appliance to us.
Description of Work: We used the services of Dracut Appliance Center Incorporated several years ago to buy an appliance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jonathon S.
09/2010
3.0
appliance sales
  + -1 more
The problem with the refrigerator order was that the ice maker was back ordered. I didn't find out about this until the refrigerator was delivered and there was no ice-maker. The salesperson promised me (on multiple occasions) that as soon as the ice maker came into their warehouse and that it would be shipped out to arrive the following day and I would get a call confirming shipment. No call came. Since I was having a big party and planned to make lots of ice with this ice maker I was quite concerned. The delivery date of the refrigerator was two weeks prior to the party so I thought I had plenty of time. I called back a week later to find out that the ice maker had been in their warehouse for five days. Despite additional calls and promises of immediate delivery, it took another five days to receive the ice maker (the day after the party). This may seem like I am picky, but I can only assume that if they are this disorganized about something as straightforward as a backordered ice maker, that they could make a similar mess of a necessary repair part or other item that would matter more. So I will definitely think twice before using them in the future.
Description of Work: I have ordered twice from them. The first order (a dishwasher) went fine; order process was painless and delivery on time. The second order (a refrigerator with ice maker) had problems.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$2,050

shawn O.
07/2010
5.0
appliance sales
  + -1 more
Peter at the Tewksbury location was excellant in taking time describing the brands, features and promotions of the all products. We ended up with Bosch brand. He was very knowegeble and returned all phone calls.He even beat the prices of the big box stores and he helped complete the appliance rebate forms.
Description of Work: Purchashed 3 new kitchen appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,800

Jean W.
03/2010
5.0
appliance repair, small appliance repair
  + 0 more
Their repairman came out to repair my microwave which was making weird noises; it definitely had something wrong with it. Th noise got worse and worse. When he finished, he said that I needed a new magnetron and another part. This is a 2002 microwave that is out of warranty. I was really upset because I knew this was an expensive part, over $200. About a half hour after he left, I received a phone call with an accommodating price. I highly recommend this company! They are very good to work with. I have used them in the pasty and I will continue to use them because they are a good local company.
Description of Work: I got a service order for my microwave

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan U.
10/2008
4.0
heating & air conditioning/hvac, hardwood floor
  + 0 more
The first visit he didn't show up (he was sick, and I had taken the day off work), so they accommodated me for an appointment the next morning (they made sure I was first). It was more expensive than I expected because they had to make two trips and I don't think I should have been charged two service charges. The repair person wasn't sure that what he ordered would make the unit work, but it did. I was extremely happy with this company in the purchase of the air conditioners, but a little less so with the repair.
Description of Work: I bought my Friedrich air conditioners from them at a good price (one was a floor model which for an air conditioner isn't a problem). When my large air conditioner wouldn't work (four years after I bought it), I called them for repair. A part had to be ordered, but they got it working again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

    Contact information

    1112 LAKEVIEW AVE, Dracut, MA 01826

    www.dracutappliance.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Appliance Repair,
    Delivery Service,
    Appliance Repair - Small,
    Heating and Air Conditioning,
    Hardwood Flooring Sales and Installation,
    Gas Grills

    FAQ

    DRACUT APPLIANCE CENTER INC is currently rated 4.6 overall out of 5.
    DRACUT APPLIANCE CENTER INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, DRACUT APPLIANCE CENTER INC does not offer free project estimates.
    No, DRACUT APPLIANCE CENTER INC does not offer eco-friendly accreditations.
    No, DRACUT APPLIANCE CENTER INC does not offer a senior discount.
    No, DRACUT APPLIANCE CENTER INC does not offer emergency services.
    Yes, DRACUT APPLIANCE CENTER INC offers warranties.
    DRACUT APPLIANCE CENTER INC offers the following services: AIR CONDITIONERS, BBG, DISHWASHERS, ELECTRONICS, FREEZERS, HOODS, LAUNDRY, MICROWAVES, REFRIGERATORS, COOKING PRODUCTS.

    Contact information

    1112 LAKEVIEW AVE, Dracut, MA 01826

    www.dracutappliance.com