Founded 2000 • With Angi since September 2006
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Yes
Warranties
No
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
No License Required for Trade
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Insured
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Verified Reviews
Showing 1-25 of 26 reviews
christopher L.
06/17/2014
Richard B.
04/10/2014
Ken W.
04/07/2014
It was good. They were fast, pretty knowledgeable and did the job pretty quickly. It didn't charge us on anything. They're pretty reliable and can come quickly if you have emergency like we did.
Description of Work
I used the water & smoke damage service of Servpro of Cambridge/Belmont.
Category
water damage restoration
Rosemary M.
12/09/2013
Absolutely A+ All the way!
Description of Work
We had a broken sewer pipe on the 2nd floor of our 3 story home - there was discharged (sewer) water all over the 2nd floor bath, adjoining bedroom, the first floor kitchen, dining room , 2 ceilings, a built in original china cabinet a wall of cabinets, as well as the cellar. In short it was a smelly mess! The best thing I could have done was call servepro- they cleaned everything- including hand-wash crystal, etc., found and treated some mold that had grown in the mess and worked with our insurance adjuster to make sure that they were aware of all the things that were affected by this disaster! I could not be happier- my husband was thrilled that they were so efficient . Honestly we didn't know where to start when the whole mess started, and they came in and took over everything.
Category
water damage restoration, mold removal
Jan P.
10/04/2013
Rebecca S.
07/01/2013
Sergio was polite, quick to call, very flexible with his schedule and turned up right when he said he would. The explanation of available options was clear and thorough. Once we go through the insurance process, we'll be happy to work with their team!
Description of Work
Provided a quote for remediation of smoke damage from porch fire
Category
water damage restoration
Neville D.
03/19/2013
They barricaded the room, came in with all their suits, and we just had to stay out of it. They took care of everything because it was hazardous material. They explained everything, but not very technically because we don't understand technical terms. They explained the process, that it would take so many days and we wouldn't be able to use that room for that many days. The mold actually got into the drywall so they ended up removing it, the insulation, and all the mold. They did their work and we were very satisfied. I have no complaints and everything was good.
Description of Work
Servpro did mold removal for me.
Category
mold removal
D T.
11/12/2012
Sewage leaked into my mother's unfinished stone basement for the second time in two months. After the plumber took care of the repairs and initial cleanup, we just couldn't deal w/ the detail cleaning and disinfecting ourselves again. ServPro came in and offered a competitive quote and were available to do the job quickly. What took us many days to do ourselves previously took this professional, courteous team of two (Jorge & Roberto) half a day to do--they had all the right equipment and supplies at their ready and got through the dirty work efficiently. The quality was beyond what we expected and it was a great relief.
Description of Work
Cleanup of unfinished stone basement and a lot of storage after small sewage leak/flood
Category
water damage restoration, sewer cleaning
JASON K.
03/13/2012
Excellent, they are professional, fairly priced, and did a great job. I would definitely hire them again.
Description of Work
A sanitary line was clogged in my basement and raw sewage spilled throughout the basement. It was disgusting. I called Servpro, within two hours they were at my house cleaning and disinfecting the mess. They left house cleaner than it was before the spill!
Category
water damage restoration, pressure washing, sewer cleaning, biohazard cleanup
Elaine G.
10/30/2011
I had a water leak from a dishwasher in the kitchen which leaked for about 5 days filling the ceiling below with water. Since I had no reason to go into the basement, I did not discover it immediately and the basement was flooded and the cabinets were all saturated with water. I cleaned up the water as best I could but everything was wet and damp. I called servo pro a few days after I cleaned up the mess as it was still damp and getting moldy. They arrived the next day and left 2 large dehumidifiers and 3 blowers to dry out the area. It was Labor day week end--they only charged me for 3 days instead of the 4 days, and also sprayed for mold and mildew. They were quick, nice, and just great. Wish I had called them immediately.
Description of Work
Dry out a damp mold basement from a greater than 7 day water leak.
Category
water damage restoration, mold removal
Elaine G.
09/25/2011
Dishwater installer kinked copper water supply and water leaked to the ceiling below for 10 days before being discovered. Servpro came after 10 days to dry it out.
Description of Work
Over Labor Day weekend, the company came in with 2 dehumidifiers and 3 blowers to dry it out, and then sprayed for mold, etc.
Category
water damage restoration, mold removal
Mary Jane R.
03/14/2011
Servpro of Belmont/Cambridge responded promptly. They analyzed the problem and explained the required remediation clearly. They answered questions courteously. They scheduled the work for the morning after they did the estimate. They performed the work expeditiously while treating our property with respect and care. This was difficult because they arrived to do the work on the morning of a snowstorm and had to get themselves and their equipment into the house through heavy snow. We would highly recommend them.
Description of Work
Tested ceilings and walls in living room and dining room for evidence of moisture using a moisture meter. Removed insulation and boards covering the insulation from the attic floor which had gotten wet due to melting into the attic from a large ice dam. After the wet insulation and boards were removed, they placed a large dehumidifier and two powerful fans in the dining room, a fan in the living room, and another large dehumidifier in the attic as well as another fan. They left these for 3 days in order to dry out the moisture. When they retrieved the equipment, they re-tested the walls and ceilings to make sure they were dry - which they were.
Category
water damage restoration
JANET C.
02/10/2011
They made a plan for me but I didn't go with them. The quote was very timely. Even though it was the middle of winter I aired out the cellar and it seemed to get better so I didn't go with what he had suggested. The quote was very professional. He was very professional and he was excellent. He was very prompt. I would use them in the future.
Description of Work
I got a quote from Servpro because my basement smelled and I thought it was moldy. He gave me a quote on removing paneling and stuff.
Category
mold removal
MUKESH H.
11/25/2010
They were swamped with calls but did return my calll; the team that came to our place was from mid west; were thorough in assessing and setting up equipment to dry the basement
Description of Work
Used their services to dehumidify and dry up basement after water seepage
Category
water damage restoration
LISA C.
10/08/2010
They were good at getting back to us, they took everything we ask for unquestioned, and overall they did very well. There was just one miscommunication and they resolved it very quickly. They were quick, professional, and responsive. They did a good job.
Description of Work
Servpro dried out our basement and removed the damaged materials.
Category
water damage restoration
Beth G.
09/20/2010
This is the second time we have used Michael Pridham's company, as they'd helped us clean up a sewer backup at another location. They were excellent in performance there, and also responded quickly, and were fast and efficient in their work this time. If I ever had another such problem, they'd be the first people I would call. Fortunately for us, insurance covered their costs for this service. We had a water damage/sump pump failure rider on our homeowners insurance. If we had not had that, we'd have to have paid their charges.
Description of Work
As did many people, we had about a foot of water in our basement from heavy rains. ServPro/Cambridge/WestRoxbuy came in, dried everything out, sanitized the whole space, then came back and removed their equipment.
Category
water damage restoration
anjali C.
08/31/2010
They did an excellent job and we would hire them again.
Description of Work
They cleaned out our chimney and fixed some cement along the chimney and did some exterior and initerior work. There was some water damage to the birck and they repaired that.
Category
chimney sweep, masonry, water damage restoration
PEGGY F.
03/09/2010
Their work was beyond my expectations. The cellar is CLEAN - not just the areas with obvious overflow, and not only the floor. They even cleaned the stairs. They handled my things carefully, left no mess, locked up the house. Smell of sanitizer rather strong, but I was forewarned and also told it would dissipate in a couple of days.
Description of Work
Cleaned cellar after sewer pipe broke and sewage backed up.
Category
water damage restoration
Debbie C.
09/11/2009
Our basement flooded while we were in the middle of our vacation. I called and spoke to Michael. He was wonderful. He insisted that I stay on vacation and not come home. They took care of everything beautifully! Our basement looks amazing and the total cost was 25% less than he quoted me over the phone. I am a huge fan of Servpro and will use them every time!
Description of Work
Cleaned up a flooded basement, moved items, dried the basement, treated it for mold and mildew.
Category
water damage restoration
William O.
08/05/2009
Servpro was great. I had an air conditioner leak that laked water onto two floors and the connected ceilings. I first called a company called Restorepro, which promised quick service and sent a rep but then never showed up to do the work and wouldn't return phone calls. The resulting delay made the risks much greater. When I called ServPro, they came right away, set up drying machines on three floors, poked holes in the ceilings and forced air through to ensure total drying, and introduced me to an independent environmental specialist to help ensure that there were no residual problems. They left the equipment for twice as long as originally anticipated, making the job really thorough, but only charged me the original, very reasonable sum. The contrast between ServPro's good work and their competitor's irresponsibility couldn't be sharper. I'd recommend ServPro to anyone.
Description of Work
Dried out floors and ceilings on three floors after an air conditioner leak.
Category
water damage restoration
KRISTIN L.
06/25/2008
ServPro did an excellent job with the cleaning. They were very thorough, they gave us advice on what we could safely keep and what to throw away, they were neat and careful with our belongings, they salvaged what they could, and they did an amazing job on the cement floor, which probably has not been so clean in 50 years. The only flaws in the job were that there were a few small communication issues between the main office and the workers, such that on the first day the men showed up with a carpet cleaner instead of powerwashing equipment, and the second day of cleanup was delayed slightly due to one worker calling in sick who did not make it clear that he had told us they would return on that day. However, they returned the following day. The only other issue was that we did not get an estimate beforehand (our fault for not insisting) and the job was bigger than we or they expected. But they handled it beautifully and we have no complaints regarding their work and efforts.
Description of Work
Servpro sorted for disposal or cleaned and repackaged belongings damaged by rat infestation and moved belongings to powerwash, wet vac and disinfected our condo association basement after pest removal.
Category
pressure washing
Mark G.
02/08/2008
The first tech arrived on time as scheduled and was polite, efficient, and thorough. He found water pretty much where expected based on the location of the leak, and explained what the crew would do. Within an hour of my giving them the go-ahead, the two man crew arrived and tore out all of the damaged/wet drywall, insulation, and flooring. There was some question about what to do with the subfloor, but they did what I believe is the right thing, which was to cut it open and remove what turned out to be more wet insulation there. They thoroughly cleaned the room and removed all debris. Then they set up their drying equipment and left it running for several days to dry out the room. They came back promptly to retrieve it, and left the place spotless. They laid down plastic and towels as needed to prevent damaging or dirtying my home. I was very happy with the whole experience, although I can't comment on the price as it's being covered by insurance.
Description of Work
Used moisture meter to evaluate water infiltration in a 2nd-floor room (from localized roof leak), removed wet and moldy drywall, hardwood floor, some subfloor, removed wet insulation, sprayed disinfectant to prevent more mold, and set up dehumdifier and fans to dry out remaining wood framing, windows, etc.
Category
water damage restoration, mold removal
BELINDA & JOHN M.
10/29/2007
There was nothing Michael Pridham and his crew would not do to excel at this project. Beyond that the products that they used and their techniques far surpassed what other remediation companies offered. If you know that you need to deal with a potential mold problem and can afford to do the work, by all means call Michael. If you want to really go the distance with ridding your property of mold you might also want to look into having Titanium Dioxide (it is costly, but a place in CA sells it, check on the web for more details) applied to the cleaned surfaces that had been damaged. We ended up getting bad colds as a result of the amount of time we had to wait before we could do a complete repair. We could not shake them. After Michael did a spectacular clean up we had titanium dioxide applied to the affected areas. The place smelled and looked better than it had originally. Our health was completely back to normal.
Description of Work
They ripped out ww carpeting in my laundry and family rooms, cleaned and disinfected the floor, and an walls and ceilings affected by the waste water overflow. They pulled down the laundry room ceiling, part of the garage ceiling and the ceiling of a cedar closet. They also removed 3'x8' of sheetrock/wall in the laundry room that had been damaged. They completely cleaned and disinfected the exposed subfloor/ ceiling area and the entire garage. They moved and replaced furniture/ boxes etc to allow for cleaning. Some of the boxes went to the curb, some to the attic and some to the driveway for a while and back inside to the basement or garage. They moved a lot of stuff with a smile on their faces. They dried all wet areas. Michael followed through with everything very graciously in this crisis driven business. It was impressive.
Category
water damage restoration, mold removal
Michael H.
03/21/2007
Servpro responded to our initial call within two hours and were professional and a pleasure to work with throughout. They billed our insurance company directly, so we are not certain of the exact price; being on our insurer's approved list of re-mediators made this an exceptionally straightforward process. We would absolutely call them again.
Description of Work
After a neighbor's pipes burst and flooded our condo's first floor, we needed water damage remediation. Servpro removed the water, set up drying equipment, remove ruined hardware, extracted ruined linoleum, and measured our drywall to ensure it was adequately dried (to prevent development of mold).
Category
water damage restoration, mold removal
THERESA W.
09/21/2006
Michael was great and scheduled a visit right away. The crew who came were very knowledgeable and very helpful, polite, and considerate. They explained everything, covered everything up with thick plastic and taped it down (the food in my kitchen was not affected at all by dust, nor the books or papers in my office), they removed every bit of moldy ceiling, left only the wood beams, vacuumed the entire thing including the ceiling, my furniture, and whole floor of my house so there was not a trace of dust or debris left. The place was sparkling when they left, smelled great, and they made the whole process very simple.
Description of Work
I had had a roof leak and subsequent mold and water damage to my ceiling. They covered everything in thick plastic, taped it down, tore down the ceiling and the moldy insulation, did it so neatly that it will be easy to replace and repair, coated the underlying wood with a mold killing substance, vacuumed up all dust and carted out all debris.
Category
water damage restoration, mold removal
Phone
Address
67 Smith Pl # 5
Cambridge, MA 02138
Other Information
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