Custom Contracting

The most wonderful person to work with. His entire crew is just amazing! They leave the place in better shape before they came in. The place just look amazing! If I want my house to look like HDTV, I will call them.

Everything went as requested by me, on time, within budget. Very responsive to my questions as the project progressed. Excellent final results. I'm very happy with the work and the professionals who did it.

Considering everything, the project went well. The workmanship was excellent. I would highly recommend the carpenter, Tom. His work was outstanding. All of the workers were polite and efficient. They were also very neat! Custom Contracting has a good relationship with many suppliers so choosing and delivering fixtures, finishes and furnishings went very smoothly. The painters did an amazing job of matching the gumwood trim color on the new windows. Everyone worked hard to get the project done on time, although issues with the cabinets did push the finish deadline out about 10 days. The finished product is gorgeous. However, we had trouble in two areas: the project manager had a family emergency (unforeseeable and no one's fault) which pulled him away from the project and resulted in some pieces of the project getting off track. The kitchen designer was the main source of our issues with Custom Contracting. She was often unavailable, conversations and instructions did not translate to accurate designs, and her mismanagement of the design, placement, and order of the cabinets delayed the finish and forced us to compromise on details. The expertise we expected, and initially tried to work with, was not there. Our house is 75 years old and we knew the quirks and foibles but she was unwilling to accommodate those quirks or what we knew worked in the space because we had lived in it for 35 years. I would recommend Custom Contracting but definitely not their in-house designer. This would have been a near perfect project without her. As with any project, I would recommend that the homeowner keep very detailed notes of all orders, designs, and changes.

We called the company because we wanted a Harvey door. Mike Daniel came out to give us an estimate, we had already picked out the door. He looked at the door he was replacing, measured, and said he would send an estimate. We received it and thought it was reasonable. We signed the contract and were told it would be about three weeks for the door to come in. Brenda called to set up a date and time. The installer was on time and did a great job. He was pleasant, everything was picked up, and he took the old door and all miscellaneous stuff with him.

The proposal process went well. It started with a meeting at my home with the owner/president of the business. We discussed my needs and wishes. He was very professional and listened well. Unlike some other contractors I have interviewed, he didn't walk in determined to do my kitchen in a particular style. He was flexible about how much demolition to do, so that the planned project is of much shorter duration than that of other contractors. He has a kitchen designer on staff. These were all important to my selection of Custom Contracting, as was their overall reputation of quality workmanship. A contract followed my acceptance of their proposal. It was clear, accurate, and easy to understand. The price included generous allowances for cabinetry and counters. I worked with the kitchen designer, who is very knowledgeable and helpful, to solidify the location and style of appliances and cabinets. I visited the appliance dealer they recommended (extraordinarily helpful) and selected appliances that fit my budget. My sense is that Custom Contracting does a lot of high end work, but I haven't felt pushed to select items/materials that don't fit my more modest kitchen preferences. There are probably contractors who would provide the same kitchen for less, but for me the comfort of dealing with this pleasant, professional, reputable business is worth paying for!

We liked Custom from the initial meeting. They are professional, responsive and do really good work. They helped recommend products and made good design suggestions. Their pricing was very fair. We would absolutely work with them again on other house renovations and would highly recommend them to others.

It went extremely well. Couldn't be happier!

He was very nice and had a number of good/helpful ideas and seemed to know what he was doing. . We went with another contractor who seemed both a bit cheaper and more able to meet a strict timeline.

Kirk, the lead carpenter, and Don, the plumber always provided quality workmanship. They kept us informed as their work progressed, gave us all the written literature provided with the products they installed, and always cleaned up any debris generated by their work. Kirk smoothly replaced the existing skylight in our sunroom with a Velux solar operating skylight. He also installed 2 recessed medicine cabinets, 2 Basco shower doors, a Bertch vanity, and a Panasonic in-line vent fan servicing both bathrooms. Don expertly replaced 3 toilets with low-flow American Standard models, He also installed 2 sinks with Moen faucets, and 2 Hansgrohe showerheads. The newly painted walls, ceilings, and trim look many years younger. And the new electric timer switches controlling the in-line fan are most welcome. The project took longer than expected, probably due to a couple of the vendors not keeping to the planned schedule. Custom Contracting was competent and pleasant to work with. The workers arrived on site when expected, office staff was available every day if needed, and company management did not consider the job complete until we were totally satisfied.

My experience with Custom Contracting was good. I would rate them an 'A'.

we loved our contractor especially Eric who was the lead carpenter, Tom the painter and Joe the plumber - everyone who worked on our new bathroom were especially wonderful caring and with a great sense of humor figured out all the details and problems that comes with a renovation. we love our new bathroom and thank all the people at custom for making it happen.

I was excited to work with CC as they have amazing Angie's List reviews, and a friend who is an architect recommended them as good quality for a moderate budget. I called and they took my information and said they would call me back with a time for Bill, the head guy, to come out and do a measure of the space and talk about ideas. They didn't call back so a week or so later I called them, and we set up a time. (This becomes a theme.) Bill came out and did a measure and we talked about the kitchen, two bathrooms, and a laundry room--I was excited to get all my dreams for my home out there, though it was the kitchen I was really looking to start with. I had had other contractors come out and they had given me rough estimates over email within about three days, so that is the timeline I expected. When I hadn't heard anything from them in about a week I called and Bill seemed surprised and said he'd be getting that estimate to me (no timeline given). He warned me that they were scheduling jobs into the fall. That was fine, I said, the work would start when it started, but I was looking forward to seeing the estimate. So I went about my life and went on vacation for a week. I expected to have an estimate waiting for me in the mail when I came home, but nothing. I kept getting estimates from other folks and ended up going with another company. Finally, in August, they sent me a postcard that said (paraphrased) "We haven't heard from you in a while, so we guess you aren't moving ahead with your project now. Let us know if you do!" I called to let them know that since we had never heard from them, AT ALL, after Bill's visit--even though I had been talking about projects that would cost a lot of money!--we had gone with another, more responsive firm. The woman on the phone gave me an "oops, sorry" kind of response. All in all, it was very strange. I was obviously very serious about my renovation and I was talking about a major project. I am not sure if they blew me off or just lost track of my info--neither is a very good reason. Maybe they just are slammed with business and didn't need mine, in which case, good for them in this economy. For a company with great reviews, I was very disappointed. Not only did they lose my kitchen reno, they lost my future projects, too.

They're honest, on time and on budget. They stand by their work and they're trustworthy.

Entire project went smoothly from start to finish. Detailed quote was supplied promptly & contained several suggestions for ways to reduce project price. Work began as scheduled and they were very respectful of the rest of the home during the project. We were kept appriased of everything that was going on and consulted regularly for detail decisions. Schedule was delayed by less than 1 week due to a final request by the plumbing inspector. All subcontractors initiated work exactly when Custom told us they would. Entire project has gone smoothly and we would use them again in a heartbeat.

The work went well. The experience of having our home damaged was offset by the thoughtful and careful work that they did. We recommend them highly.

I used Custom Contracting last year for bathroom renovation. They just finished some major work on my roofing and siding this past week. It was a whole new roof. It went very smoothly with both jobs. They planned it out very well. Both jobs were done with probably less than 1% or 2% deviation from the estimate and there were potential pitfalls that they were careful to tell me about and fortunately they did not come to pass. They did siding and insulation mainly in areas to properly connect the roofing with the house and there was some bad wood sidings. I do have other jobs in the spring time in connection with the house.

We found Custom Contracting (CC) to be a highly competent, serious, meticulously managed and hard-driving business; but at the same time, one that treats its clients with genuine warmth, respect and the highest standards of fairness, honesty and integrity. We had never done a major remodeling and were full of doubts and questions. But soon we realized that these folks were for real and had our best interests foremost in mind. There was never a hint of pressure: Bill, the President, Craig, the Production Manager, Dave, our great lead carpenter, and the other staff members we dealt with were relaxed--laid back would be a fair expression-extremely knowlegeable and responsive in working out plans, solving problems and making changes both large and small. CC's subcontractors, in demolition, plastering, plumbing, electric, flooring and painting were all top-notch. It's notoriously difficult to keep to schedule in this kind of work. We think that, partly because the subs know that CC is very advantageous to work with, they give their jobs high priority. In any case delays were mostly minor, and CC worked hard to minimize inconvenience in this and all aspects of the work. CC's system for materials--cabinets, sink/faucet, countertops, etc., allocates a defined fair market price amount for each in the overall contract. But, no problem if the client happens to find a better price for something and pay a supplier directly. CC will subtract the material's designated amount from the contract, so that only the installation/labor is charged. You receive ongoing clear, professionally prepared schedules of payments, related to stages of progress, that accurately account for any of these changes. Follow-up: our project was finished last year just at the start of the busy Spring season for remodeling. There were a couple of minor problems over the following months that CC nevertheless promptly worked into their schedule. In one continuing problem, soft-close hinge parts breaking one at a time over several months, CC responded even though it was doubtful that their installation had anytthing to do with it. Recently we found the breakages are in fact due to a factory defect in the part itself, which the supplier has now agreed to replace with a new reinforced model.

I had an excellent experience with Custom Contracting. Everyone was professional and helpful, subs were great. Lead carpenter assigned to oversee my job went out of his way to make sure I was happy. He was also a really nice guy and a great carpenter. I wanted to have a new kitchen that blended in with the style of my 1920's home and they really understood what I wanted from the beginning. They removed, saved and reinstalled existing trim on doors and windows, which was fantastic. They also moved and reused existing windows to improve the layout.They listened to what I wanted and offered options. They fixed any issues right away to my satisfaction. The job took 9 weeks from start to finish, only slightly more than what they projected, and was due to having to wait for a few days for subs. I also have a relatively small kitchen space and they really worked hard to maximize the area and listened to my wants and needs. (I think working in smaller spaces requires more skill than if you have a large area.) I would highly recommend them. Prices were competitive with other bids I got.

Although the whole project took longer than we would have originally guessed (8 months from the first phone call to the final signoff!), Custom was very professional and responsive. The delays were caused by us and/or unavoidable factors [such as waiting for the door to arrive, or trying to mesh our schedule with the long-planned summer vacations of their skilled staff], not Custom; they always explained exactly what was going on and why. We accepted their original bid and did not seek other bids. They came when they said they would (or called if they had to reschedule). They responded promptly to all communications from us whether via email or phone. Supervisors came from HQ to discuss and price the work, then an excellent carpenter did the actual door installation. The carpenter also installed, but was not satisfied with, the storm door hardware that had been ordered, so Custom obtained a replacement set of a different type and installed that. They cleaned up every scrap when they finished the work. There were no extra charges at any time. Everyone we dealt with was courteous and intelligent. Several weeks after the job was completed, we called Custom because we were still having a problem with the storm door not closing correctly. Custom send a man to fix it the next day (no charge of course) and now both doors work perfectly. We are "newbies" to home renovation work and are very pleased with our excellent experience with Custom Contracting regarding this 'small" job. In addition to the carpentry work, they had a stone mason who put the stones back together in our front door stoop. I don't know if they are the cheapest company in town but they did a great job for us.

I looked into many contractors in the area and ultimately decided upon Custom Contracting due to a fantastic experience in the quoting process and ultimate follow-up. Working with them, I have experienced nothing but constant professionalism and responsiveness from everyone in the office and on the site. They were extraordinary to work with throughout the whole process and the finished product is of a very high quality, we love it. I would absolutely work with them again on any future projects.

Took about 3 weeks to complete total and they were very mindful of the fact that it is hard to live without a kitchen when you have two small kids. Aside from one day, our kitchen was usuable throughout the project- so I could actually cook dinner in the evenings when they left- they just cleaned everything up and they kept all appliances in place until they needed to come out, took out the old sink and installed it the same day as the countertop was installed.They kept mess to a minimum- put up plastic t containt the dust and cleaned with a hepa shop vacuum daily whenever any dust was generated. They respected our space and did top quality work.

They always do exactly as promised when they advise the project will be completed. They are very easy to work with. They have good communcation and really work with you to meet your expectations, even if that includes making changes during the work or when a problem might arise. They are a little pricey but it is worth every penny.

We have hired Custom Contracting to do multiple substantial jobs over the last several years. Each time they were very professional and performed consistently high quality work. We have previously experienced difficulties with multiple other contractors. It is a comfort to know that we can hire this company and not have headaches afterwards.

I was able to make a decision based upon their very helpful suggestions.

They are a very well organized company, and their project management is very good. People arrive when promised, and they always follow up. I?ve experienced no headaches while working them.