Founded 2007 • With Angi since June 2012
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10%
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Yes
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Verified Reviews
Read reviews by category
plumbers (65)water heaters (16)handyman (5)drain cleaning (1)
Showing 1-25 of 67 reviews
Stephen M.
07/13/2020
Very satisfied. SMJ Plumbing completed the repair work on both of my water heaters in a timely and professional manner. Stephen's crew did very good work, kept the work area clean and kept me informed of their progress. I would recommend SMJ Plumbing for plumbing/water heater work.
Description of Work
Hot water heater repair
Category
plumbing, water heater repair
Cost
$495
Hire Again?
Yes
Service Provider Response
Thank you for the kind review. We always strive to be the best.FREDLYN B.
02/18/2020
Bryton T.
07/10/2019
Mr. Steve showed up able to work less than a week after my initial call and finish the repairs by the end of the day. A very efficient and tactful contractor.
Description of Work
I started a bathroom renovation that I could not finish.
Category
handyman service, plumbing, water heater repair, drain cleaning
Cost
$910
Hire Again?
Yes
Michael I.
03/20/2019
I had two 17 year old water heaters that needed to be replaced in my 2nd and 3rd floor attics. I had used SMJ plumbing for a minor issue a few months previously. Stephen did a great job, so I wanted to use his company again. I called Stephen on a Tuesday. He helped me choose the replacement water heaters over the phone. The order was then placed to the manufacturer. The following Wednesday Stephen and Tony promptly arrived and installed both water heaters in about 4 hours. They did a great job protecting the floors and stairs. They were both very conscientious about not making a mess and cleaning up after themselves. A friend of mine recently replaced his water heater for a few hundred dollars less, so I'm sure I could have done this project a little bit cheaper. However, for the extended warranty and excellent job performance, I feel SMJ charged a very fair price. I will definitely use SMJ in the future.
Description of Work
2 water heaters replaced
Category
plumbing, water heater repair
Cost
$3,450
Hire Again?
Yes
Ioannis G.
03/16/2019
It went great. Stephen was very responsive, He explained the pros and cons of each system, stated the unit he intended to use, detailed the efficiency and cost, and provide installation options for indoor - outdoor. After seeing the job on site, asked is he could do a few additional minor plumbing, to which he responded quickly and provided very reasonable estimates. It was a pleasure working with this company and Stephen in particular.
Description of Work
Replacing a water heater with a tankless system
Category
plumbing, water heater repair
Hire Again?
Yes
Jennifer G.
02/11/2019
Steven answered the phone immediately and provided an estimate over the phone giving me three options for water heaters based on years of warranty. He made a couple of calls and came out to replace our 16-year old electric water heater late on a Sunday afternoon. His service was exceptional and he and his partner even cleaned up after themselves. Thank you, Steven.
Description of Work
Our water heater sprung a leak and fried the heating element.
Category
plumbing, water heater repair
Cost
$1,565
Hire Again?
Yes
Charles L.
01/01/2019
After initial contact, they came out to get the scale of the jobs we wanted. They were very professional and gave us a very accurate quote on the job. It took a few weeks to complete and we are completely satisfied.
Description of Work
Water heater replacement, toilet replacement & attic decking
Category
plumbing, water heater repair
Cost
$6,500
Hire Again?
Yes
Joseph H.
12/08/2018
Melissa R.
06/25/2018
Steve was outstanding! He was conscientious, professional and considerate of our home. He even loaned us a fan to dry out our saturated carpet! Would definitely hire again and recommend to anyone who needs a terrific plumber!
Description of Work
Leaking pipe in bath vanity
Category
plumbing
Cost
$200
Hire Again?
Yes
Service Provider Response
Thanks for the kind words.Donna P.
05/25/2018
We told the plumber there was no urgency since we had 3 bathtubs and he could come the next day. He decided to come after hours anyway and saw immediately that there was no problem with the tub: we had just forget to put down the handle which made the water drain excessively slow. the plumber charged us $155.00 for the above. He did absolutely no work: he literally put the handle down in the tub and ran some water: this procedure took between 10-20 seconds. We live in a $500, 000 house and this 33 year old decided to be grossly unprofessional and charge us a dishonest price because in his eyes we had the money to pay. Unfortunately, I, the wife, wrote the check even though I knew the plumbing price was dishonest. After Stephen left, I talked the matter over with my invalid husband, and he said it was critical that we inform the public of this plumber's dishonesty. The plumber actually said he charged me more: because of the bad driving conditions due to excessive rain. I had told him over the phone that he could come the next day but irregardless one does not punish the customer for the weather when one was told up front that the problem was not at all urgent. This young man is greedy and envious. I assume Stephen is used to doing average middle class to lower class homes and assumed he could commit highway robbery with us since we have a wealthy home. He commented with envy how gorgeous our home and property was. I did call Stephen several minutes after he left our home and told him I would pay him a $100.00 for coming out and if he was not willing to compromise and take a professional offer, I would have to write an unfavorable review. His listening ability over the phone regarding the above matter was pathetic: he had no desire to even listen to logic or reason.
Description of Work
draining a bathtub drain
Category
plumbing
Cost
$155
Service Provider Response
Mrs [Member Name Removed], I apologise to your husband first and foremost. When I found your error, you expressed that I could not tell your husband of 30+ years that you use Drano to try to clear the tub drain and when this didn't work you called out a plumber. At this point I was not aware of him being an invilid. And thought you guys may have a rough relationship. When the problem was resolved with a flick of a lever , I asked if there was anything else you would like me to look at. I inspected your water heater for any visible damage, and address the solutions for getting water to your kitchen sink faster. This is something you said has been extremely aggravating to you. Especially in the winter time as it can take as long as 10 minutes to get hot water. When we went on the porch for you to write the check, in the absence of your husband, I told you that I would credit this job towards fixing the hot water at the kitchen issue. As you will see I did not cash your check. As far as being envious, I was taught that it is polite to compliment someone on their home. I did not comment on your home out of envy, rather to congratulate you on your accomplishments. When you told me your age I was truly Blown Away. I honestly did not think you were that age, I said wow I thought you were 10years younger. I Just wanted to clarify ,as you may have Misunderstood, I was not showing Envy, rather being polite to a customer. To assume that I deal in mostly low end homes and think that I charged you because of your nice [Member Information Removed] is an insult to a large portion of my client base. I am a man of my word and people across the state know me as such. I do new construction, residential and commercial, as well as repair. We have 5 of our latest projects in the Parade of Homes on the South Shore the first weekend of June. Please feel free to come out and see the homes we have just completed with Creative Builders.Leann M.
02/02/2018
I was completely satisfied and pleasantly surprised. Steven was on time, professional, and made sure everything was is working order before he left. He's my new go to plumber.
Description of Work
Major pipe replacement after freeze
Category
plumbing
Cost
$1,000
Hire Again?
Yes
Service Provider Response
Thanks for the review.Joseph H.
01/24/2018
Marie E.
01/18/2018
With our very cold temperatures the night of January 16, 2019, my outside water pipe froze and burst, and I had no water on our icy morning of the 17th. I called Stephen and left a message--then continued trying to locate another Angie's-list-A-rated plumber who might be available; in the mid afternoon, I thought I had set an appointment with another provider--but when that technician still had not called me at 6pm with an ETA (and their office had stopped taking calls at 5pm), I called Stephen again; he answered his phone from the HomeDepot where he was getting supplies for a job, and said he'd put me in line; I was to photograph the frozen, broken water pipe on my deck, and he'd be back in touch. I sent the photo and a description of my issue to the Angie's list phone, which--as it turned out--was not the line he could receive a text and photo on. Still, about the time I was thinking he'd have to put me on his schedule for the next day--Stephen followed up--calling me to say he "still had not received the photo he had asked for", and he was on his way to my house! Stephen and an assistant arrived around 9:20pm; fortunately, they brought extra lighting and had the pipe fixed in a half an hour; (we had to wait for the City Works crew to come turn the water on again at the street, but all in all this was a tidy fix on a dark, cold night in Slidell.) I have found SMJ Plumbing to be responsive, prompt, professional, flexible, ready and able to attend to all matter of plumbing issues; tonight is not the first time he has worked at this address in the dark! I highly recommend SMJ Plumbing!!
Description of Work
Water pipe had frozen and pipe had burst at entry point to house
Category
plumbing
Hire Again?
Yes
Service Provider Response
Thanks for the kind words.Anna C.
01/17/2018
David H.
12/26/2017
I called at 8:00 am, spoke to company owner, Stephen Jordan, and explained the problem. He said he had a crew out on another job and he would send them over as soon as they were finished. Two SMJ technicians were at my door about an hour later and got started immediately. After finding the leak and cutting out a section of pipe, they had to go offsite to pick up a non standard fitting needed for the water meter connection. They returned a short while later and completed the job by 11:00 am. I was very satisfied with the quick response and professional service.
Description of Work
Main water service line was leaking underground just behind the water meter.
Category
plumbing
Cost
$225
Hire Again?
Yes
Service Provider Response
Thanks for the kind review.Janet S.
09/18/2017
Stephen K.
08/21/2017
Stephen was able to make it to my residence on the same day I called. We toured my attic and I insisted I wasn't in any hurry for replacement. One week later, he texted me with a complete estimate of $2400. Aware that this was a very well made, high/end, high performing tank- less unit, I was very pleased at his price. (note to homeowners....these tank-less hot water heaters require a vertical (wooden) support to be custom built on-site in order to install these units in your attic. Knowing of this requirement before even shopping for a plumbing installer, I was well aware of the amount of labor and materials involved to do this job.) So, his very skilled plumber and "helper" showed up promptly. They introduced themselves and began the work right away. The helper kept me informed as to each step of small inconvenience necessary to do the job (water and or gas temporarily shut off; location of a convenient 15 amp. electrical circuit needed to power the unit's computer, internal re-circulation motor and so forth.) These skilled technicians/plumbers completed the entire process in about 4 hrs.; and of course "in-serviced" me on the basics of the unit and how it operated ; all like a well choreographed performance. The entire process of installation, price and performance of this unit far exceeded all my expectations. I'm recommending the integrity, skill and professionalism of SMJ Plumbing to everyone. Thank you, guys:)
Description of Work
(A non-emergency) replacement of my old, existing gas hot water heater; located in my attic; TO a tank less style gas hot water heater to be located same area as my old one (which I had them remove/haul away)
Category
plumbing, water heater repair
Cost
$2,400
Hire Again?
Yes
Mark D.
07/31/2017
I was told they were on a job but would get me next. We're at the house within a few hours. As house had no clean outs outside, had to remove a couple toilets to snake. Got clog removed and things flowing again. Then in about 4-5 days backed up again. Came back out and this time I requested a camera in the sewage lines. Started racking up cost when couldn't get out to septic and had to cut a clean out line in on side of house. Ultimately determined that relative visiting from out of town's feminine products were the culprit. Costly summer visit.
Description of Work
Called SMJ when lumbing backed up because I thought septic line may have been damaged by heavy equipment.
Category
plumbing
Cost
$1,200
Hire Again?
Yes
Cheryl H.
07/15/2017
The work was fine, as I would expect from any licensed plumber. The problem was that the prices were extremely high. There is an apprentice sent with the plumber. He basically watches, but you end up paying the price of two plumbers. If you hire this company, ask ahead of time how much it costs for specific tasks so that you can shop around.
Description of Work
Small plumbing updates
Category
plumbing
Cost
$500
Service Provider Response
I am sorry you felt as though you have been over charged. We changed out the old gas dryer and installed the new on, replaced the kitchen faucet, rebuilt a toilet, changed a shower head, flushed and inspected the water heater, checked the laundry tub faucet. Total job including supplies: $521 if you have the time please search on the internet for average cost to complete these task. I am sure you will realize you have left a unfair review. Thanks for your business and taking the time to leave a review for me.Cheryl P.
07/02/2017
I called Stephen in the early afternoon. Was guaranteed service at 6 PM. He was able to send Brandon much earlier! Problem solved in minutes! I absolutely recommend SMJ for all plumbing needs!
Description of Work
Toilet clog
Category
plumbing
Hire Again?
Yes
Service Provider Response
Thanks [Member Name Removed]. Give Us a call for all of you household repair needs.Michael B.
06/15/2017
Both repairs were completed quickly and requested. I am very please with their work.
Description of Work
I needed my washer hookups replaced and one mounting bolt for a toilet had broken off that needed to be extracted and replaced.
Category
plumbing
Cost
$350
Hire Again?
Yes
Service Provider Response
Thank you sir.Sharon M.
06/05/2017
As promised, we received a call about 30 minutes before they were to arrive. The work was completed quickly and professionally. They even tested everything to make sure that the dryer was properly connected and functioning. We only expected the valve to be installed!
Description of Work
Our home was plumbed for gas during post-Katrina renovations, but the plumber, unbeknownst to us, simply capped the run for the dryer (we had purchased an electric dryer while waiting for the renovations to be completed). Recently we bought a gas dryer to replace the old electric one. We didn't realize there was an issue until the new one was delivered. We called Stephen in a panic on a Saturday morning. He was immediately responsive, letting us know that he could have someone here Monday morning, squeezing us in between jobs.
Category
plumbing
Cost
$148.75
Hire Again?
Yes
Service Provider Response
Thanks for the kind words.James S.
05/17/2017
Hired for drain cleaning... and was provided fantastic, prompt, same-day service with down-to-earth crew! They explained everything that was going on completely and simply, how they were to remedy the problem, and how to prevent the issue in the future. Will keep on my go-to A-list of service professional contacts.
Description of Work
Drain cleaning
Category
plumbing
Cost
$300
Hire Again?
Yes
Stephen S.
05/13/2017
Great. I called Stephen of SMJ plumbing on a Saturday morning and he dispatched Brandon, his "ace" immediately out to my house in Madisonville. What we encountered unfortunately was a 3 year old hot water heater with a faulty clicker (just like a gas BBQ) which speaks volumes of the cheap parts they put on expensive plumbing equipment. Brandon is extremely professional A-Z. He had me back in business in a matter of business and my wife is even happier. I highly highly recommend Stephen's company and give them 5 *****'s in the sense of urgency category.
Description of Work
Pilot light on Hot Water heater needed to be relight.
Category
water heater repair
Cost
$201
Hire Again?
Yes
Service Provider Response
Thanks [Member Name Removed], hope you and yours have a great Mother's Day.