
AdvantaClean of Metro New Orleans
About us
AdvantaClean of Metro New Orleans is locally owned and operated by Jonathan Porter and Scott M. Phillips. Because your satisfaction is our top priority, we promise to provide you with the best service experience possible. We have a team of caring, industry-trained and certified professionals ready to address your needs. Whether responding to emergency water damage or a hidden mold or moisture intrusion, we ensure that the air you breathe is clean and healthy. We look forward to meeting you! We gladly accept Cash, Checks, and all major Credit cards.
Business highlights
Services we offer
Mold inspection, air duct & dryer vent cleaning., crawl space encapsulation, remediation, testing, water damage restoration and emergency response
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
8% | ||
0% | ||
0% | ||
0% |
"Thank you for the great review! It means a lot to our staff and to me personally to know that you're happy with our service. Regards, Jonathan Porter Partner, AdvantaClean of Metro New Orleans"
"Thanks for your review, [Member Name Removed]."
"Thanks for your review."
I scheduled an appointment for 9:00am on a Monday morning. I received a call at 8:30am from the technician, to inform me that he was running late because of an emergency with another customer. (I understand, and was glad that it was thirty minutes' notice as opposed to, say, five minutes notice.) The technician arrived at 10:15am or so. The equipment he used removed enough lint to fill one-third of a kitchen-sized garbage bag. Unfortunately, the dryer still didn't dry clothes properly. So I called back Tuesday afternoon. The company representative wanted to make sure that the problem was resolved, and they sent someone else (two people, actually) out, at no additional charge, as soon as my schedule permitted. Those two people arrived at 9:00am on Friday morning, and worked until the job was done. I apparently have an unusually long dryer vent duct, and they used the equipment they use for commercial locations. I received a follow-up text message on Monday to ensure that the dryer was working properly.
To explain the ratings above:
(1) The price was a few dollars less than a a quote I received from another service provider. So, I call that "good" as opposed to "excellent" or "fair."
(2) The "quality" was "good" instead of "excellent" because it took two visits instead of the expected one to fix the problem.
(3) For punctuality, I put "good" instead of "excellent" because, extenuating circumstances or no, the technician did arrive late, and as a result I did have to take off an additional hour from work. It's not "fair" or "bad" or "lousy" because I received fair warning (30 minutes).
(4) For responsiveness and professionalism, I put "excellent" because, when I called back, they expressed an appropriate amount of concern and an appropriate degree of urgency, and they were diligent in coming back to finish the job properly. It's based on these two factors that I gave an overall "excellent" rating.
My Dad & I both had to take off work to be there for the additional service calls and I was NOT happy about that since my Dad was already a nervous wreck (my Mom had died less than a month prior) and I had just taken off the entire day to be there for the duct cleaning, which I also felt took about at least 2 hours longer than necessary. Further, I KNEW that the A/C noise was caused by tape caught in the blower motor because I TOLD Advantaclean that I had retrieved at least 3 pieces at different times later that evening that were blowing around in the closet. When the Advantaclean worker came to check it, he did NOT check the blower motor himself, but told my Dad he had to call our A/C guy. The A/C guy came out later, took the tape out of the blower motor and said there was nothing else wrong with it, but that the drywall they installed was going to make the unit burn out since it was now getting only 1/2 the air the closet was designed to provide. The owner of Advantaclean came out later to remove the drywall that was incorrectly installed, and to make sure everything else was OK.
Although the $1,450 I paid was about 1/3 of the price I got from another company, I wish I had gotten more quotes because I believe we could have gotten the same quality work done at about $500 less.
I was surprised and irritated that the worker carrying around the bucket and pan of white paint (for the inside of the registers) did NOT set it on a drop cloth of any kind, and he put it on our coffee table, floors, and other unprotected surfaces throughout the day. Even when I put newspaper under them at one point he didn't get the hint and did not take the newspaper around the house with him. As a result, we now have multiple drips of some kind of white paint around the house in the carpet and on various floors.
Because of the owner's honesty, politeness and quick attention to correcting the mistakes I called to his attention, I give this company a B. (I'd give HIM an A.) With WORKERS who cared more, this review could easily (and should have been) an A. I would say that overall I am satisfied, but not thrilled with this experience, mostly because I expected much better attention to detail when the price was this high.
easily able to be contacted. Would recommend to anyone needing mold treatment specialists. They seem to be a pretty well trusted business in our area and do work for many including Finn McCool's Irish Pub.
Licensing
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