AdvantaClean of Metro New Orleans

Wonderful company. I'm very impressed by quality of work done to my air ducts in a timely manner. Very professional and affordable. I will definitely be using them in the future.

Service was excellent!

Not well at all. We had two different cancellations from the technician (first time stated he was on the North shore and could not make it to our area in time so we agreed to reschedule; second time tech tried to schedule earlier because he could not come at the previously agreed upon time. We had a prior commitment and could not make the one that was most convenient for the tech so we just requested for another day. We waited on that day (now the third attempt), about 1 hour after the agreed upon date and time, again no tech. Called the office and was told that the appointment was scheduled for tomorrow which was not the case. We decided not to go with the company at all because the beginning was just a prelude to how the rest of the working relationship would go. All and all, the people are really nice, they just don't keep appointments.

Very well. Vents very badly clogged. Provider worked for a long time to completely clear it.

They did a very good job and were very professional. I will definitely use them again.

unknown

I contacted them because my dryer wasn't drying clothes properly, and it wasn't a problem with the dryer: it dried properly when the vent was not connected to the wall. I scheduled an appointment for 9:00am on a Monday morning. I received a call at 8:30am from the technician, to inform me that he was running late because of an emergency with another customer. (I understand, and was glad that it was thirty minutes' notice as opposed to, say, five minutes notice.) The technician arrived at 10:15am or so. The equipment he used removed enough lint to fill one-third of a kitchen-sized garbage bag. Unfortunately, the dryer still didn't dry clothes properly. So I called back Tuesday afternoon. The company representative wanted to make sure that the problem was resolved, and they sent someone else (two people, actually) out, at no additional charge, as soon as my schedule permitted. Those two people arrived at 9:00am on Friday morning, and worked until the job was done. I apparently have an unusually long dryer vent duct, and they used the equipment they use for commercial locations. I received a follow-up text message on Monday to ensure that the dryer was working properly. To explain the ratings above: (1) The price was a few dollars less than a a quote I received from another service provider. So, I call that "good" as opposed to "excellent" or "fair." (2) The "quality" was "good" instead of "excellent" because it took two visits instead of the expected one to fix the problem. (3) For punctuality, I put "good" instead of "excellent" because, extenuating circumstances or no, the technician did arrive late, and as a result I did have to take off an additional hour from work. It's not "fair" or "bad" or "lousy" because I received fair warning (30 minutes). (4) For responsiveness and professionalism, I put "excellent" because, when I called back, they expressed an appropriate amount of concern and an appropriate degree of urgency, and they were diligent in coming back to finish the job properly. It's based on these two factors that I gave an overall "excellent" rating.

unknown

The owners/managers are honest, attentive and knowledgeable. The two workers did a satisfactory job overall but they missed one small (filthy) register in the stairwell, and did a couple of minor things (lack of attention to detail and a misjudgment in our particular situation to close off the air intake under the tub) that caused both Advantaclean and our A/C guy to make a total of three extra trips over the next couple of days to remove the extra drywall they installed which incorrectly closed off 1/2 of the air intake for the downstairs unit, making it VERY loud and making the unit work much harder than it was supposed to. The other problem was pieces of drywall tape backing stuck in the blower motor that would not have occurred had they properly cleaned up at the end of the day. My Dad & I both had to take off work to be there for the additional service calls and I was NOT happy about that since my Dad was already a nervous wreck (my Mom had died less than a month prior) and I had just taken off the entire day to be there for the duct cleaning, which I also felt took about at least 2 hours longer than necessary. Further, I KNEW that the A/C noise was caused by tape caught in the blower motor because I TOLD Advantaclean that I had retrieved at least 3 pieces at different times later that evening that were blowing around in the closet. When the Advantaclean worker came to check it, he did NOT check the blower motor himself, but told my Dad he had to call our A/C guy. The A/C guy came out later, took the tape out of the blower motor and said there was nothing else wrong with it, but that the drywall they installed was going to make the unit burn out since it was now getting only 1/2 the air the closet was designed to provide. The owner of Advantaclean came out later to remove the drywall that was incorrectly installed, and to make sure everything else was OK. Although the $1,450 I paid was about 1/3 of the price I got from another company, I wish I had gotten more quotes because I believe we could have gotten the same quality work done at about $500 less. I was surprised and irritated that the worker carrying around the bucket and pan of white paint (for the inside of the registers) did NOT set it on a drop cloth of any kind, and he put it on our coffee table, floors, and other unprotected surfaces throughout the day. Even when I put newspaper under them at one point he didn't get the hint and did not take the newspaper around the house with him. As a result, we now have multiple drips of some kind of white paint around the house in the carpet and on various floors. Because of the owner's honesty, politeness and quick attention to correcting the mistakes I called to his attention, I give this company a B. (I'd give HIM an A.) With WORKERS who cared more, this review could easily (and should have been) an A. I would say that overall I am satisfied, but not thrilled with this experience, mostly because I expected much better attention to detail when the price was this high.

I love this company and wouldn't work with anyone else! Jonathan Porter & Scott Phillips are the owners. I met with Jonathan to describe the poor air quality in our house and the allergic reactions we were having. He was extremely professional and outlined everything they could accomplish to address my concerns. We communicated throughout the whole process. The workers were on time and worked diligently and cleaned up after themselves. I should say that we have a large art collection which we were concerned about but they were able to work efficiently around all the work, with no problems. I felt that the price was reasonable for a large house. It was a pleasure to work with them!

Work was done in a professional and timely manner. Scott and his partner were extremely friendly and professional and easily able to be contacted. Would recommend to anyone needing mold treatment specialists. They seem to be a pretty well trusted business in our area and do work for many including Finn McCool's Irish Pub.

I contacted AdvantaClean through the Angies List website. They replied promptly and we arranged a day/time for a cleaning. They arrived promptly. They cleaned and sealed the air ducts. They were very good at cleaning up after themselves. Even mopping the floor on their way out of the house.

Excellent Jonathan and his crew arrived on time and did the work as promised. I could feel and smell the difference right away. No more moldy smell and I can breathe! I even stopped taking my Zyrtec allergy pill every morning.