SUDDEN LINK

unknown

I would always use them.

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Very good!

Besides losing all the shows I had taped, it went good. Technician spent a lot of time trying to reset old box so I would not lose my shows. I feel he was extra helpful.

As a military member who has moved several times, I've dealt with five cable providers in the last 12 years. I rate Suddenlink firmly at the bottom of the list. Its channel offerings are lacking, the HD service freezes often and sporadically goes out completely, the internet speeds are middle-of-the-pack, and the customer service is barely average. For almost two years, I've had to reset my cable modem at least every week to restore service. When I call tech support, I usually know more about how to remedy the problem than the rep. It's frustrating to have already done the first few steps of troubleshooting and receive silence at the other end as the rep reads a screen to see where to go. I understand there's a wide variety of equipment they deal with, but simple stuff like "I've already restarted the box and there's no network activity light" is the same across the board. When we arrived here, I wondered why there were an unusually high number of DirecTV dishes in housing. I now know it's because Suddenlink leaves a lot to be desired. It seems as if the company understands it's the only option in the area, and provides sub-par service because it doesn't have to do anything more. Only option=monopoly on service and the ability to do whatever you want. I was even lied to when we initiated service by having a rep insist the installation tech had to "climb the pole" after I informed her that our cables are buried, the box is on the side of our house, and the television was already working. She argued with me about it, all so she could try to get me to pay a $49 installation fee...for a rep to come to our house and basically confirm what I already knew...at a location that already had service under the previous tenant...for a customer who had just informed her that the television and internet in the house were already working. Suddenlink billed me for the installation anyway, and It took me two weeks and a regional manager to get it removed. Every other company I've dealt with allows self-installs with the understanding that there will be an installation fee only if it turns out the customer needs someone to come assist at the house. Those are just a few examples of the frustrations of dealing with this company, but I believe it serves as a decent example of what others can expect to deal with. If you are a fan of cable, this is unfortunately your only option. If you don't mind satellite or have been considering it, this is your chance. You'll be happy you avoided the hassle of dealing with this company.

I been using this cable service for about five years. I feel it is a pretty good service. I've never had any issues with their service. I recommend them to others.