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A & R Appliance Repair Inc

Appliance Repair, Appliance Repair - Small

About us

We are a family owned and operated business established since 1987, serving the Greater New Orleans area (West & East banks) including Metairie, Kenner, Marrero, and surrounding areas. Our experienced Factory Trained technicians care about you, your home, and doing the job right. We repair and install all large Kitchen appliances with the excellence you would expect from a well established company. A & R Appliance Repairs is owned and operated by Russell Pennino who has over 27 years of experience in appliance repairs. Thank you in advance for the opportunity to serve you! Military Discount: 10% Off. Award winning.

Business highlights

38 years of trusted experience

Services we offer

Appliances repair, washers, dryers, garbage, disposals, ranges, hoods, microwaves & dishwashers.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9229 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 229 reviews

Monica P.
07/2021
5.0
appliance repair
  + -1 more
They were very prompt in returning my initial call. On the day of the call, I was contacted 2x to keep me abreast of actual arrival time. Daniel was very nice and professional. He showed me what he replaced and explained the repair. I highly recommend this company for all of your appliance repairs.
Description of Work: refrigerator not cooling

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Kathleen P.
12/2020
2.0
appliance repair
  + -1 more
The man left a mess, he didn't fix the problem. He also charged me more than originally quoted.
Description of Work: They worked on repairing my washer.
Rating CategoryRating out of 5

Diana L.
11/2020
5.0
appliance repair, small appliance repair
  + 0 more
It was really good. Allen was trustworthy and professional. My husband had a good feeling and trusted him. The only is issue was it took a week to get them out. But, I really can not complain since it was after hurricane ETA and there were a lot of people needing repairs.
Description of Work: Transmission on my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Linda K.
08/2020
5.0
appliance repair
  + -1 more
One evening I found my refrigerator not cooling properly. I called A& R Appliance repair and got a prompt response. The owner Russell came out the next day, knew exactly what the problem was, went to get the part and my refrigerator was fixed within 1 1/2 hours. He was very careful while working in my kitchen. He treated my property like it was his own. He did not let water leak under my cabinets & was careful not to scratch my tile. I would hire him again for any appliance repair and have recommended him to friends & family.
Description of Work: refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$337

Kerry M.
09/2019
5.0
Apt was requested here. Russell came on time with the part he assumed I needed. The whole thing too 25 min and I paid the quoted price. I couldn't be happier!
Description of Work: Washing Machine Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from A & R Appliance Repair Inc
Thanks So Much for your kind review, and we hope we will be able to assist you in the future Thanks Again

John P.
08/2019
5.0
appliance repair
  + -1 more
15 year old stove top. Unable to get parts. Did manage to get 3 of 5 burners to ignite.
Description of Work: Check stove top

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

M B.
08/2019
5.0
appliance repair
  + -1 more
Great! Fast, efficient, reasonable fee. Nice person (Daniel) who was professional and knowledgeable. Have since recommended to others and definitely will use again.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Larissa J.
07/2019
5.0
appliance repair
  + -1 more
I first used A & R to repair a washing machine that wouldn't drain properly. The were very prompt sourced the problem quickly and fixed it with no fuss. Turned out to be a sock stuck in a trap. I called them again to repair a tenant's dryer a few weeks later and the problem was a broken door switch that was repaired in less then 20 minutes. Will definitely use A & R again, they are polite, professional and reasonable. My only issue is that they were actually early for both appointments. Not that this is a problem; however, I have to meet them at the repair site, so it made me late !
Description of Work: Appliance Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Jessica H.
07/2019
5.0
appliance repair
  + -1 more
The technician was punctual, friendly, clean, and efficient. Very happy with service!
Description of Work: Samsung Refrigerator Water/Ice Dispencer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Pam A.
06/2019
5.0
appliance repair
  + -1 more
Russell has come out before. Same as always he was courteous, friendly and fast. He was right on time and got the job done quickly. He even left the old part for my husband to look at. He put my oven model and make in his phone for future reference. He is awesome!
Description of Work: a new igniter on my gas oven

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carrie W.
04/2019
5.0
appliance repair
  + -1 more
Was very professional and quick while making repairs to my 15 year old dryer. I would definitely call A&R Appliance again if I have any issues.
Description of Work: Dryer Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Shirley M.
01/2019
5.0
appliance repair
  + -1 more
Part was unable to be repaired, but Daniel told me what I needed to do to keep using the machine, if not able to buy another one right now.
Description of Work: Washing Machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

RICHARD B.
12/2018
5.0
appliance repair
  + -1 more
Very well. He came the day I called, was friendly and knowledgeable, and accomplished what needed to be done in a reasonable time. He said everything was fine and it was safe to use. No gas leaks.
Description of Work: I needed to have my gas oven inspected since it had not been used in a very long time. I wanted to be sure it was safe to use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Bernard S.
12/2018
5.0
appliance repair
  + -1 more
need overall replacement but took us through options
Description of Work: washer and dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Mrs. Vicky R.
11/2018
5.0
appliance repair
  + -1 more
everything went very well and repairman was very professional and knowledgeable of repairs needed. I will use this company again for all my appliance repair needs.
Description of Work: washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

kent D.
11/2018
5.0
appliance repair, small appliance repair
  + 0 more
it was frozen an the repair man found it right away he did a great job
Description of Work: water disperser stoped working on door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

john S.
08/2018
5.0
small appliance repair
  + -1 more
Great the owner Daniel Pennino was polite helpful and professional, the service tech was courteous, knowledgeable, and skilled. I use to have a repairman named John Reynolds. He was a great honest Christian repairman. He retired I think after years of searching I have found a company to replace him. The cost, the promptness, and service were great. I am very happy!
Description of Work: dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Stacey A.
08/2018
5.0
appliance repair
  + -1 more
I just used A & R and they were wonderful. Mr. Russell, the owner, came right out and fixed my refrigerator on the spot. I couldn’t be more pleased. I felt like he was very honest and trustworthy, and his price was reasonable. If you call, make sure to call the correct company-there is another one out there by the same name who is twice as expensive The one I used is A & R Appliance Reoair, Inc. (504)348-1345 or (504)887-5615. I’m very satisfied and I will be referring all my family and friends here from now on! A+ experience all the way around.
Description of Work: Refrigerator tepaired

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from A & R Appliance Repair Inc
Thanks so much for your review. We are very happy that you were satisfied with our work & if you need us in the future please don't hesitate to call Thank you

Harold B.
06/2018
5.0
appliance repair
  + -1 more
Repair done well. Service tech was very courteous and easy to talk to. He solved the problem in one hour and we are happy with the outcome.
Description of Work: Repair to clothes washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A & R Appliance Repair Inc
Thanks for your kind words & we sincerely hope if you should need your appliances serviced in the future you will call us. Thanks Again

Sharon S.
05/2018
5.0
appliance repair
  + -1 more
Very well. Was on time and price was very reasonable. Very knowledgeable.
Description of Work: Thermostat replacement on wall oven

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carlette S.
05/2018
1.0
appliance repair
  + -1 more
The phone just kept on ringing and ringing. There's not even an answering machine to pick it up. They should have an answering machine so I could at least leave a message.
Description of Work: They're supposed to repair my washing machine.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from A & R Appliance Repair Inc
We have been answering the phone, and we have an answer machine as well, are you sure that you called the right number? 504-348-1345 or 504-494-2951

Keisha M.
04/2018
5.0
appliance repair
  + -1 more
He was very informative, knowledgeable and professional. I would definitely use them again.
Description of Work: Motor replacement in dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$263

Response from A & R Appliance Repair Inc
Thanks so much for your review. We are very happy that you were satisfied with our work & if you need us in the future please don't hesitate to call Thank you

Cathy E.
11/2017
1.0
appliance repair
  + -1 more
I called these people to have a door gasket replaced on my Viking Fridge. They would not come out without a $65 diagnostic fee (there is a hole in the gasket - why do I need to pay someone $65 to tell me that?) and they wanted my credit card information "for their file" before they would confirm an appointment. I do NOT give my credit card info out for people to keep in their file just because that is their policy. I did not use them for this reason.
Description of Work: New gasket for fridge door.
Rating CategoryRating out of 5

Response from A & R Appliance Repair Inc
I'm sorry mam But, you have wrote a review on the wrong company, first of all we do not work on Viking Refrigerators We NEVER ask for a credit card number for our file. We do not collect before work is finished & we do not have a $65 fee as you stated. We are sorry to hear about your bad experience. There is another company out there with a business name similar to ours, some clients get us mixed up, However, we sincerely hope you get this rectified & have your appliance fixed.

Janelle C.
10/2017
5.0
appliance repair
  + -1 more
Came out to repair an older refrigerator. He is knowledgeable and professional. I wish that some of my other appliances were not under extended warranties because I would only use him.
Description of Work: Ice maker issues on an older refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from A & R Appliance Repair Inc
Thanks so much for your review. We are very happy that you were satisfied with our work & if you need us in the future please don't hesitate to call Thank you

Marie F.
09/2017
5.0
appliance repair
  + -1 more
He was conscientious and thorough. He took the time to explain what was wrong, how to fix it, what it would cost and the time frame to get it done.
Description of Work: One dryer repair and one washing machine repair, different times, different brands

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A & R Appliance Repair Inc
Thanks so much for your review. We are very happy that you were satisfied with our work & if you need us in the future please don't hesitate to call Thank you

Contact information

641 Francis St, Marrero, LA 70072


Service hours

Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

A & R Appliance Repair Inc is currently rated 4.9 overall out of 5.

Monday: 9:30 AM - 5:00 PM

Tuesday: 9:30 AM - 5:00 PM

Wednesday: 9:30 AM - 5:00 PM

Thursday: 9:30 AM - 5:00 PM

Friday: 8:00 AM - 4:00 PM

A & R Appliance Repair Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A & R Appliance Repair Inc does not offer free project estimates.
No, A & R Appliance Repair Inc does not offer eco-friendly accreditations.
No, A & R Appliance Repair Inc does not offer a senior discount.
No, A & R Appliance Repair Inc does not offer emergency services.
Yes, A & R Appliance Repair Inc offers warranties.
A & R Appliance Repair Inc offers the following services: Appliances repair, washers, dryers, garbage, disposals, ranges, hoods, microwaves & dishwashers.

Contact information

641 Francis St, Marrero, LA 70072


Service hours

Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
8:00 AM - 4:00 PM