Velasquez home service

We are thrilled with our new floors! Each day, we would come home and be amazed by how much the team got done that day. The team did beautiful work and we definitely plan to hire them for other remodeling projects in the future

GREAT!!!!! He and his people did an excellent job. We now feel safe going up and down the steps and our little dog goes up and down more quickly. Our children feel better about us using the stairs. Work was done quickly and work was more than exceptable.

Everything went extremely smooth. The bathroom remodel was completed way ahead of schedule with no major problems. Thrilled with the results

I first met Santos Velasquez when we requested a quote for creating an apartment from a garage. He was very professional and arrived on schedule. It was a large project, building a barn to replace the garage space, and creating a one bedroom apartment in it's place. He took pictures and notes. Santos called within a few days and recommended we involve an architect and scheduled a time to meet her. Again, they arrived on time. Shari Mullins, with pillar3, agreed to make some drawings. These proved to be exactly what we wanted! The process was not speedy. We discovered the septic system needed to be replaced and the plumbing system was dissolving. We decided to add a bathroom and a closet to the room above the garage. Santos and Shari worked together, finding the right specialists and contractors, keeping the permits on schedule and the work moving forward. They were professional. They always responded quickly to calls, texts and emails. They were always here when they said they would be here. They listened to concerns and addressed them immediately, willing to make adjustments and improvements as needed. They put an effort into finding the best quality materials we could afford. They kept the contractors on schedule and handled any disputes. We didn't have to worry about anything. It took about a year, but we love the results and have no regrets! It did cost more than expected due to pre-existing conditions and upgrade decisions. Santos and Shari both take great pride in their work and I would recommend them for any project, both personal and commercial. I first met Santos Velasquez when we requested a quote for creating an apartment from a garage. He was very professional and arrived on schedule. It was a large project, building a barn to replace the garage space, and creating a one bedroom apartment in it's place. He took pictures and notes. Santos called within a few days and recommended we involve an architect and scheduled a time to meet her. Again, they arrived on time. Shari Mullins, with pillar3, agreed to make some drawings. These proved to be exactly what we wanted! The process was not speedy. We discovered the septic system needed to be replaced and the plumbing system was dissolving. We decided to add a bathroom and a closet to the room above the garage. Santos and Shari worked together, finding the right specialists and contractors, keeping the permits on schedule and the work moving forward. They were professional. They always responded quickly to calls, texts and emails. They were always here when they said they would be here. They listened to concerns and addressed them immediately, willing to make adjustments and improvements as needed. They put an effort into finding the best quality materials we could afford. They kept the contractors on schedule and handled any disputes. We didn't have to worry about anything. It took about a year, but we love the results and have no regrets! It did cost more than expected due to pre-existing conditions and upgrade decisions. Santos and Shari both take great pride in their work and I would recommend them for any project, both personal and commercial.

Santos has done a few jobs for us now. He and his crew are consistently over and above. They are timely, reasonably-priced, do high-quality work, clean up after themselves, and display an excellent attitude even when projects face challenges. They are excellent problem solvers, and they have even resolved emergency issues left behind by other contractors whilst working on completely unrelated jobs, preventing major damage to our home. We have recommended his crew to friends who also have found them to be excellent craftsmen.

Great! They showed up did a really great job. My kitchen looks terrific!!

Fast and clean work. On the property first thing when scheduled and done by dark. Great work!

Timely completed ahead of schedule,

Santos as very professional ! Needs to make sure that customer gets a copy of the signed contract though. Crew did a beautiful job and were extremely quick ! Proposed 4 days, but was completed in 2 days. I would for sure hire him again and have already given his name out to others.

This is a wonderful business! The workers were prompt, polite, and neat. Very reasonable prices, and final payment was not due until we were completely satisfied. I will hire them for all my future painting projects.

I felt compelled to write a review to simply document my experience with Velasquez Flooring. I do not wish anyone to find themselves in the position I am now in after hiring Santos and his crew to re-model my bathroom. Not only did I have to find a new contractor to completely re-do the bathroom but to also fix the additional damage caused by Santos and his crew. I have included some pictures/ stills from a video I took immediately after to timestamp/document their work. I do also want to point out that one of the google reviews is by Santos (the actual contractor himself) and one is by his wife (Kate). I only noticed this after I went back to look at reviews recently, as I am still quite shocked by this situation. I hired Velasquez flooring to re-do my entire bathroom. And unfortunately, the quality of the work they did do was not only extremely poor but they did not actually complete the job (although Santos told me they were done originally before me noting all the issues and then did not offer solutions to address all of the issues). In addition, they caused additional, new damage in a variety of ways. If this had not happened to me personally, I would never have imagined such poor work could have been done nor so much additional damage. Santos acknowledged how poor the work was and gave me nearly all my money back in labor costs (he kept $250 in labor). When he did this he actually mentioned running into this issue before, which is scary as no reviews mention anything like it. However, I am still out the costs of materials as I had purchased all materials, the costs of re-doing the entire bathroom, and the costs of fixing the additional damage that him and his crew caused. I did reach out to Santos to see if he would be so kind as to reimburse me for at least some of these costs especially the new damage – and he had a lawyer write a threatening letter to me in response. In no specific order – here are the issues (see some pictures that document many of these issues). The tub was not installed level (very off), which of course leads to water pooling (while they were testing it out) and collecting around the front of the tub (among other issues). Santos and the crew did not waterproof the concrete boards behind the tub/shower tile/grout work. The tile/grout work around the tub was also installed crooked and was not sealed. The grout was not mixed properly, so rather than a solid black grout, it was various shades of grey and even white in certain areas. The grout also had various holes in it all around the tub. Due to the combination of these issues, water leaked from around the shower/tub down into the downstairs bedroom (new damage). Thus, not only did this work look awful but is not functional/properly installed in any way and can create further damage if I were to continue to use in its current state. I have had multiple contractors/ inspectors come out to assess the work to try to see if I could salvage any of it without creating further damage and unfortunately the consensus is that it needs to be entirely redone (e.g., tub re-installed, all tile and grout re-done, etc.). Santos and his crew installed a recessed mirror/medicine cabinet crooked and caused damage to the bedroom wall (the wall on the other side of the bathroom) when doing so. They also scratched the mirror and left white paint all over the frame. They installed two totally different baseboards and did not finish properly painting the bathroom. The shower door was installed entirely crooked, with tile and grout crumbling behind it. There is grout all of many of the tiles in the bathroom - they never even cleaned this off. Santos and his crew did not properly install the sink and while they were supposed to install new valves, they just left the old ones and spray painted them black. I knew because they weren’t the ones purchased for installation and the spray paint was rubbing off. Again, I write this to simply provide an honest review/documentation of my experience with Santos and his crew - specifically with regard to a bathroom re-model.

Santos and his crew were professional and very careful. Great company to do your remodeling job.

It went great. Very professional, punctual, pleasant. They do great work would highly recommend

Great job!...Very nice and cordial workers..Excellent work...My floors look absolutely beautiful...Thanks!

A few hiccups but excellent customer service.

Fast and beautiful. They asked plenty of questions to be sure they did what I wanted, and went above and beyond especially in our basement, doing a lovely job on our stairway.

They did a great job, so happy with the way the house looks! They were very prompt and considerate. I would highly recommend them!

I communicated with them on September 7th and provided the designs to what we needed for a porch cover. They came by to get measurements on September 9th. They mentioned they would e-mail us the quote. They said they needed to come over on September 13th to get some final measurements. I contacted them again on 16th to see if they had the quote ready. Today is October 15th and I have not heard back from them. I don't know if they are not interested in the project or do not have the expertise to do this project . They should let us know. They need to improve their communication with the customer.

We needed vinyl floor laid Mr. Velazquez and his crew were at the job sight on time and very professional. They finished the job in about half the time I expected. The job was excellent. They cleaned up before they left and left the room in fine shape. I would most definitely recommend them for flooring needs.

very professional, timely, great work. I will definitely be having them do more projects.

It went really well. Mr Valezquez and his crew knocked it all out in a week... wonderful job!!

Done very quickly and very well. Both jobs were completed to my satisfaction within a week.

The flooring installation was done on a very timely basis and the quality of work was great. Santos was very flexible and accommodating when it came to scheduling. Additionally, they were accommodating as I was wanting to replace hoses on my clothes washer and vent on the dryer during the day of installation. I will definitely use them again!

Great he was amazing and my bathroom looks great!!!!

These guys are very professional and did an amazing job. Work was finished on time. I would highly recommend them to anybody who needs their floors refinished.