Ace Appliance Repair

I reached out to Ace Appliance as I had a fairly new dishwasher not working properly. It appeared to have a clog or slow drain (reading the codes) and would shut off. First, I can tell you that this company, in my opinion has cost me a new dishwasher. We set up the appointment for Tuesday and he gave me a window of time that he would be there. No call no show on Tuesday. I called, rescheduled for Wednesday am and then Wednesday passed - no call. I reached out to Brian and after muttering excuses of wrong scheduling, admitted he forgot. Brian ensured that he personally would be there if his tech could not, the next day. When he arrived he was pushy, arrogant and very unprofessional. I tried explaining what the issue was and what I thought might be going on (codes) but he was not interested nor listening to me. He then proceeded to YANK apart the unit and disassembled the wiring panel. While he was putting it back together, which now won't work at all, he flooded my kitchen floor including under the cabinetry - stating that "this happens all the time." He then tore it apart again and called the warehouse to get a new electrical panel. He also stated that "Frigidaire is garbage and they are not made to last." and that it probably would not fix the problem. Now we have a quote for $250 for the panel and $160 for labor and no guarantee that it will work. This does not include the service fee that he quoted me three different prices ($79, 69 and then$59) within the same hour. Then he not only demanded payment of the service call but he demanded it be in cash (or check). When I explained I did not have it on me, It then became apparent that he was uncomfortable and something was off. He also stated he had over 9 years in the industry - but he is actually only 18 years of age. He then left and was supposed to call me that evening to let me know if he could get the part and the amount. I waited a few days and called him. Repeatedly my calls were unanswered. I finally got through, was put on "hold" and then hung up on. Also, voicemail is full. This was such an unbelievable bad experience that I felt I needed to do a review in hopes of saving another home owner from having to go through this.