Five Star Home Inspections
About us
Five Star Home Inspections is dedicated to providing you with valuable information about your new home. We thoroughly inspect all major components of the subject property to expose unknown defects and advise you about future maintenance about your home once the purchase is complete. Our company will give you the information you require to make an informed decision.
Business highlights
Services we offer
Complete Whole House Inspections including; Electronic Radon Testing, EIFS, Wood destroying inspect, air quality, aluminum wiring, asbestos and mold. We will tell you if this home “Can stand the test of time”. Home inspections are not a prediction of future performance, but can pinpoint existing problem areas., lead, polybutylene piping, swimming pools
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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63% | ||
0% | ||
4% | ||
4% | ||
29% |
I have used several other home inspection services and cleaning up and putting things back in place is a routine process. They carry tools in their car to perform this task and it is a common courtesy to leave a home in the condition you found it when done inspecting, especially when that home is on the market. Do unto others, I say, so even if you are a buyer, please ask your home inspector to leave the home as they found it. If you are standing there when they inspect and see a mess, ask them to take care of it - that's what they are paid to do.
What was most disturbing was not getting an answer from Five Star. When I emailed the guy who did the inspection, he basically told me he had done things right. I then tried to contact a gentleman named Rodney who wither owns or manages trhe business and never heard back from him. Five Star must have a sweet deal goin with Sibcy Cline (who "recommend" them pretty strongly). I will not hire them again.
1- Even thought it's a condo, I wanted to get a full inspection. The inspector claimed that, because it was a condo, he was only going to inspect the inside. After some back-and-forth, it became clear that there was no way he was going to get on the roof or look at the outside, so I decided to let him go ahead with the inspection of the inside. When he told me how much I owed him, the number sounded high to me and, upon checking the original quote later (should have had it with me), I saw that he had charged me for a full inspection. I called Sibcy Cline to and they told me 5-Star had agreed to send the inspector back to look at the roof (this whole process was completely unnecessary and aggravating).
2- The report said that the areas around the windows and deck needed normal painting. However, a contractor that came to do some work later told me there were significant cracks and moss and some of the wood around windows and deck was rotten. Also, there was an bird (complete with nest and abundant excrement) living in one of the vents. the inspector totally missed this.
3- There was a lot of loose siding at the back of the property.
4- Several power outlets don't work. The inspector gave the elctrical a clean bill of health.
5- He did point out that there could be problems with the furnace and water heater. Due to this, I hired a specialized inspector to check those. He told me they were fine and, in his words, that the guy who had checked them probably didn't know what he was doing.
6- The inspector told me he couldn't check the sump pump because it was sealed. Without knowing anything about sump pumps, I was able to find a way to open the sump and test the pump. So I have to think this gentleman either didn't know how to test a pump or just didn't feel like doing it.
To top it all off, I tried to contact 5-Star by mail and got no response; then tried the BBB and also got no response.
So, no, I have no intention of sending any money their way in the future.
the inspector was very knowledable and patient awswering all of my questions while pointing out several diffencies in the home. I have been through several home inspections and they far exceeded my expectations. i would refer them to my family and freiends.
1. The deck is moving away from the condo unit itself. This was considered an extreme hazard by the condo association
and required a significant deck repair. The inspection report did not include this hazardous situation
2. There were two electric outlets in the kitchen on the wall by the sink. Neither of them work. Standard practice from other
inspections I’ve had is to test all outlets. This was apparently not followed and now I have two outlets which need repair. 3. The rod holding the vertical blinds in the living room is non-functional and pulling out of the wall. This was covered by a
valance when we looked at the property and we depended on our paid inspection to find and report things like this. Yet
another item not noted in the inspection report.
4. The windows were tinted with an after-market tint and the tinting is pulling away from the windows. We did not notice as the
blinds were down and, again, we depended on the inspection to locate such things. BTW the inspectors response
when we wrote him about this was that tiniting was (AND i QUOTE) "IRRELEVANT AND COSMETIC". Since
we can't even see out of some of these windows, I wouldn't consider that irrelevant and cosmetic.
6. Shelving in the closets was pulling away from the walls and was also not noted on your inspection. While we were
aware of this and would have purchased the home anyway, the omission of this factor from the report is a clear indication
of the sloppy quality of this company's work. His respose to our e-mail that this was also missed was to tell us this is
usually caused by the anchoring of supports... really? gee? I paid you how much to NOT tell me this...
There were other things missed as well but I suspect this will be enough to inform everyone of the sub-standard work performed by this company.
We found this inspection to have been superficial at best and certainly beneath the standards of other inspections I’ve seen – including the one just performed on the home we were selling. Had it been performed to appropriate standards we would have been saved a lot of time, hassle and money0
I prefer to give companies the benefit of the doubt, but let me say there were MULTIPLE items / problems with the house that Five Star missed. I kid you not, here's a list of the issues we had with their inspection:
- Water pressure in the home turned out to be terrible. We can literally turn on faucets from two of the bathrooms and have ZERO water coming from the kitchen. Five Star noted the water pressure in the inspection report as "adequate". WHAT?!?!?
- One of the HVAC floor vents was actually stuffed with insulation (not functional). Wasn't even checked by Five Star.
- The house has a sump-pump in the basement tucked in a cabinet. They TOTALLY MISSED IT! Marked the inspection report as not having a sump-pump. WHA?!?!?
- The ice-maker in the refrigerator was inoperable (honestly- I can see how they missed this one, though)
- Stove had a frayed baking element. I had to replace just last week... Another miss...
- The bed-room addition had a crawl space in the closet. The seller even removed the carpet over the crawl space door for the inspector. He missed it! Said it didn't have an access door. He did come back when I confirmed with the seller that there was an access door, so at least he did that. But still, how do you miss something like that?
- He inspected the attic, and in the process of closing the access panel (painted drywall), he cracked it in half. Said he would advise the seller's realtor. We thought he'd take care of it (since he broke it). We were shocked that it was still busted when we took occupancy. Thanks for that...
Bottom line, I absolutely DO NOT recommend Five Star Home Inspections. In my opinion, they were nice, polite, and seemed professional. But, their work product and quality of their inspection was tremendously substandard.
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