NICELEY'S APPLIANCE REPAIR INC

I am truly speechless and shocked with my first and last experience with this horrible business. I always try to support local small businesses and I'm appalled with how we've been treated. We had our dishwasher evaluated, was told it was the spray arm (this was a very easy repair and we replaced it ourselves for $30 the next day). The technician then said that our type of dishwasher was known for bad sensors and asked if we wanted him to look at it, which we said sure. A red flag went up when he said they actually carried them on the truck. The sensor was fine and when he replaced the sensor a piece of it broke off. And this is what proceeded to happen afterwards: I was called the following day with a quote to replace the spray arm and sensor for just under $300. When I explained that they are responsible for replacing the sensor they said they weren't. And I quote, "it wasn't intentional." I really can't believe I'm typing this! I then called back and talked to Bill - who is very rude and condescending. He told me that upper management would be in contact with me - never heard from said upper management. Had to call again, a week later, and after he interrupted me multiple times, I was told again it wasn't their fault. I encourage anyone considering Nicely's to find another appliance repair business! They knew that our repair was inexpensive and tried to sell us an expensive sensor which we didn't need. I cannot believe how I was treated and talked to. My family and I own a small business and would NEVER treat one of our customers in such a disrespectful and unfair manner. SPEECHLESS!!!!!!

Technician came out for refrigerator error code and had to order part. Technician returned but incorrect part was ordered. Correct part was ordered but took 1 1/2 weeks to arrive (FedEx issue). Communication from the office was non-existence. I always had to call and follow-up regarding the part. Finally, the correct part was replaced but the same error code appeared the next day. Called asking for a different technician to come out which did happen. This technician looked over everything and apologized for all the issues. Told him what the first technician said to do to reset error code in the meantime. Second technician stated a new mother board needed to be ordered and doing what the first technician stated to do to reset the error code is what likely caused the mother board needing to be replaced. He stated someone from the office would call with the cost to replace the mother board. To date no one from the office has called. Both technicians were professional and punctual. It is the main office communication which is does not exist. Felt the service call cost for coming out to diagnose then another service call cost for the repair is too much.

Installation went well. Niceley's technicians were prompt, courteous, professional and willing to answer questions at any time during the install. They also let us use 2 portable room A/C units at no additional charge for 3 days from the time it was determined the old unit needed replacement to the installation.

The repair was made to my satisfaction

Over all good job

Everything went very well, and I enjoyed chatting with Steve Niceley while he worked. I would definitely recommend Niceley for friendly, prompt, courteous, and reliable service. They are an old family owned business that reaches out to the community and appreciates their customers. They held a customer appreciation day recently with a car show, food, and a band. They also support the Erlanger schools through the Alumni Association.

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Service was prompt and efficient. All of the employees are polite and knowledgeable. I was completely satisfied.

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They do good work and I use them for everything. I would hire them again in a heartbeat.

PERSONABLE, FOLLOWED UP WELL

HONEST & FAIR