NICELEY'S APPLIANCE REPAIR INC
About us
Providing appliance repair, heating & air conditioning sales and service. Also provides parts sales to do it yourselfers. Repairs are priced using a flat rate price that covers the comlete job, including parts, materials, labor, trip, etc. You will know the exact cost before the job starts. Additional information on our website, www.niceleys.com
Business highlights
Services we offer
AC, AIR CONDITIONERS. WE ALSO INSTALL NEW FURNACES AIR CONDITIONERS., AND WATER HEATERS, DIPOSALS, DISHWASHERS, DRYERS, FREON RECOVERY, FURNACES, HEAT PUMPS, MICROWAVES, RANGES, SERVICE ALL BRANDS OF REFRIGERATORS, WASHERS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 10% |
"Thank you for trusting us with your hvac needs!"
I also had the repairman take a look at what was causing water to pool in the bottom of the fridge. I had had another repair. company work on this previously and they had not stopped the problem. The repairman suggested replacing a panel inside the back of the fridge. Again this part had to be ordered and again a wrong part was sent and had to be reordered and rescheduled. I don't believe Niceleys had anything to do with the wrong parts being delivered and they were very quick to get the right parts installed at no extra cost to me,
I'm very pleased with Niceleys performance and definitely will use them again
Always do a good job. they have always given me good advice.
I also asked that the technician would fix our electronic air cleaner. It had not been working properly for some time and I had turned it off. He cleaned the unit up and did get it to work again.
After a few days, I noticed the air cleaner was continually discharging. I reported this to Nicely's. A different technician came back and was able to make the unit work. Again, the technician showed up on time, was friendly and willing to take time to answer all of my questions.
They did not charge me for the air cleaner maintenance or for the return visit.
"Regarding the dryer repair, we did in fact offer to return to look at it a second time when it had stopped heating. The venting WAS a problem during our first visit and it was noted on the customer's invoice. The member was going to fix the venting himself. When he called 2 months later stating the dryer was not heating again, he informed us that he had not corrected the venting after the first repair, so we requested that the venting be corrected before we returned. The member became belligerent and verbally abusive to our staff. He declined our offer to return. Based upon his actions we decided it was best to not return to their residence for any future repairs. This review should not effect our rating with Angie's List. The customer clearly states that the second dryer problem was a different problem and NOT a result of our repair. Additionally, the customer seems unhappy that we are refusing to return to her home, but that is our choice resulting from her husband's abusive temper. The fact is, we repaired this customer's washer and dryer correctly and professionally. When we learned of a potential warranty issue, we offered to return. This customer did not post any complaints regarding our repairs UNTIL we refused to do service for her 2 years later!!! In this person's complaint to the BBB, they seemed to imply that we are obligated to work on her appliances. This is not true. Also, the customer requested us to refer her to another company. I would not refer this customer to my worst enemy. It is unfortunate that a person can post misleading and outright false information about a company in a malicious attempt to negatively effect its reputation. That is EXACTLY what this person is doing!"
"Thank you for your continued support. We appreciate you calling us and look forward to serving your appliances and hvac equipment in the future."
"Thank you for your comments. We try to keep costs down as low as possible. In the case of OEM parts, we cannot control those costs. It seems the manufacturers keep raising their parts prices in an effort to persuade people to just replace the appliance and buy new. It is in our best interest to make repairing appliances as affordable as possible, as we do not sell new appliances. Thank you for your feedback and we will continue to monitor job costs. Thanks for your business."
"We apologize for your wait. Our routine maintenance schedule does book out a couple weeks during the peak season, which this was. We offer a very thorough tune up program that is very popular with homeowners in the spring and fall and we do tend to have a week or two wait during the month of May. Repairs, however, are performed much quicker. Please let us know next time if you are having problems with your system and we will gladly make a separate visit to take care of is so you don't go hot! Also, your service agreement entitles you to emergency service without any additional cost. I appreciate you taking the time to post a review and commenting on our honesty and helpfulness. We can't always control costs, but we can control the level of service you receive. Thank you for being our customer."
"Thank you for being our customer. We appreciate your business and your willingness to trust us for your new furnace purchase. Thanks again."
Licensing
State Contractor License Requirements
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