NICELEY'S APPLIANCE REPAIR INC
About us
Providing appliance repair, heating & air conditioning sales and service. Also provides parts sales to do it yourselfers. Repairs are priced using a flat rate price that covers the comlete job, including parts, materials, labor, trip, etc. You will know the exact cost before the job starts. Additional information on our website, www.niceleys.com
Business highlights
Emergency services offered
32 years of experience
Services we offer
AC, AIR CONDITIONERS. WE ALSO INSTALL NEW FURNACES AIR CONDITIONERS., AND WATER HEATERS, DIPOSALS, DISHWASHERS, DRYERS, FREON RECOVERY, FURNACES, HEAT PUMPS, MICROWAVES, RANGES, SERVICE ALL BRANDS OF REFRIGERATORS, WASHERS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.541 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 10% |
Showing 1-25 of 41 reviews
Jessica S.
Jul 2025
I am truly speechless and shocked with my first and last experience with this horrible business. I always try to support local small businesses and I'm appalled with how we've been treated. We had our dishwasher evaluated, was told it was the spray arm (this was a very easy repair and we replaced it ourselves for $30 the next day). The technician then said that our type of dishwasher was known for bad sensors and asked if we wanted him to look at it, which we said sure. A red flag went up when he said they actually carried them on the truck. The sensor was fine and when he replaced the sensor a piece of it broke off. And this is what proceeded to happen afterwards: I was called the following day with a quote to replace the spray arm and sensor for just under $300. When I explained that they are responsible for replacing the sensor they said they weren't. And I quote, "it wasn't intentional." I really can't believe I'm typing this! I then called back and talked to Bill - who is very rude and condescending. He told me that upper management would be in contact with me - never heard from said upper management. Had to call again, a week later, and after he interrupted me multiple times, I was told again it wasn't their fault. I encourage anyone considering Nicely's to find another appliance repair business! They knew that our repair was inexpensive and tried to sell us an expensive sensor which we didn't need. I cannot believe how I was treated and talked to. My family and I own a small business and would NEVER treat one of our customers in such a disrespectful and unfair manner. SPEECHLESS!!!!!!
Patricia D.
Dec 2024
Technician came out for refrigerator error code and had to order part. Technician returned but incorrect part was ordered. Correct part was ordered but took 1 1/2 weeks to arrive (FedEx issue). Communication from the office was non-existence. I always had to call and follow-up regarding the part. Finally, the correct part was replaced but the same error code appeared the next day. Called asking for a different technician to come out which did happen. This technician looked over everything and apologized for all the issues. Told him what the first technician said to do to reset error code in the meantime. Second technician stated a new mother board needed to be ordered and doing what the first technician stated to do to reset the error code is what likely caused the mother board needing to be replaced. He stated someone from the office would call with the cost to replace the mother board. To date no one from the office has called. Both technicians were professional and punctual. It is the main office communication which is does not exist. Felt the service call cost for coming out to diagnose then another service call cost for the repair is too much.
Bob V.
Jul 2021
Installation went well. Niceley's technicians were prompt, courteous, professional and willing to answer questions at any time during the install. They also let us use 2 portable room A/C units at no additional charge for 3 days from the time it was determined the old unit needed replacement to the installation.
Response from NICELEY'S APPLIANCE REPAIR INC
"Thank you for trusting us with your hvac needs!"
J N.
Sep 2019
The repair was made to my satisfaction
Mark D.
Jun 2018
Over all good job
Rita P.
Dec 2017
Everything went very well, and I enjoyed chatting with Steve Niceley while he worked. I would definitely recommend Niceley for friendly, prompt, courteous, and reliable service. They are an old family owned business that reaches out to the community and appreciates their customers. They held a customer appreciation day recently with a car show, food, and a band. They also support the Erlanger schools through the Alumni Association.
John E.
Jan 2016
unknown
Randa E.
Jul 2015
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Robert A.
Apr 2015
unknown
Debra B.
Apr 2015
Service was prompt and efficient. All of the employees are polite and knowledgeable. I was completely satisfied.
Susanne M.
Apr 2015
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Laura C.
Oct 2014
unknown
ELIZABETH B.
Aug 2014
They had two employees come out, it took about four hours to complete. They are family run, and very customer orientated. You will get outstanding work, and customer service here.
Forrest C.
May 2014
I called Niceleys to repair my ice maker. The repairman came out and inspected the unit and determined it would have to be replaced. Niceleys called me and scheduled an install date when they received new icemaker. An electronic board was also a recommended replacement along with the icemaker but the wrong board was sent so it had to be reordered and another visit scheduled when it arrived. All of this occurred very smoothly and at no extra cost to me.The repairman and the scheduler I worked with were both very nice to work with.
I also had the repairman take a look at what was causing water to pool in the bottom of the fridge. I had had another repair. company work on this previously and they had not stopped the problem. The repairman suggested replacing a panel inside the back of the fridge. Again this part had to be ordered and again a wrong part was sent and had to be reordered and rescheduled. I don't believe Niceleys had anything to do with the wrong parts being delivered and they were very quick to get the right parts installed at no extra cost to me,
I'm very pleased with Niceleys performance and definitely will use them again
I also had the repairman take a look at what was causing water to pool in the bottom of the fridge. I had had another repair. company work on this previously and they had not stopped the problem. The repairman suggested replacing a panel inside the back of the fridge. Again this part had to be ordered and again a wrong part was sent and had to be reordered and rescheduled. I don't believe Niceleys had anything to do with the wrong parts being delivered and they were very quick to get the right parts installed at no extra cost to me,
I'm very pleased with Niceleys performance and definitely will use them again
Annie P.
Apr 2014
I have used Nicely on appliances, heating and air conditioning for over 20 years.
Always do a good job. they have always given me good advice.
Always do a good job. they have always given me good advice.
Steven S.
Nov 2012
The maintenance visit went well. Because of our contract we only had to pay for the new filter. We have been using Nicely for years. They are a family run business. They sell heating and AC units (including the one for our current residence), as well as repair and maintain them. They also repair large appliances such as washers, dryers, refrigerators and dish washers. Over the years, we have used them for a variety of services. You're not going to get a cut-rate price but you don't get cut-rate service either. For example, he worked on my furnace for an hour and a half. I like them, but I use them because I trust them.
Bob V.
Jul 2011
Technician showed up on time. Was friendly and willing to take time to answer all my questions. I asked for an A/C tuneup when I scheduled the service.
I also asked that the technician would fix our electronic air cleaner. It had not been working properly for some time and I had turned it off. He cleaned the unit up and did get it to work again.
After a few days, I noticed the air cleaner was continually discharging. I reported this to Nicely's. A different technician came back and was able to make the unit work. Again, the technician showed up on time, was friendly and willing to take time to answer all of my questions.
They did not charge me for the air cleaner maintenance or for the return visit.
I also asked that the technician would fix our electronic air cleaner. It had not been working properly for some time and I had turned it off. He cleaned the unit up and did get it to work again.
After a few days, I noticed the air cleaner was continually discharging. I reported this to Nicely's. A different technician came back and was able to make the unit work. Again, the technician showed up on time, was friendly and willing to take time to answer all of my questions.
They did not charge me for the air cleaner maintenance or for the return visit.
Jeffrey G.
Jul 2011
They did a good job but nothing really stands out to me about them. The price was fair.
Jane T.
Jul 2011
If you don’t call them, they will call you, I really like their customer follow up. I haven’t had any problems with them. I recommend them to anyone having heating and a/c problems.
Jonathan H.
Jun 2011
Overall experience was fine. They are currently working for us. The only problem we got is that the system broke down less than a year, but then that is not their fault. We are just hoping that is just one of those things. The air conditioner was a warranty repair. They had to order a complete new condenser unit. We are waiting for that to show up. They came out as soon as we called, when the unit went down. They actually gave us two windows unit to tie this over, until they got the new condenser.
Melinda B.
May 2011
Even though they had serviced our dryer the month before in 2009, they refused to fix it again since the dryer had a temporary flexible exhaust pipe rather than a permanent metal one attached to it (exactly the same set up that they had no problem with the month before). We had it replaced by a certified plumber, but Niceley's refused to come back to fix the dryer, even though we had already paid over $400 to them to repair our washer & dryer the month before and the repairs they had requested had been made to our dryer exhaust. We called them to repair our 4-year-old freezer this week. This morning they failed to show up for their appointment. When we called to asked where the were they said they were refusing any future work at our address and had cancelled the appointment without notifying us. We have tried to call them several times, including letting them know that we're submitting a complaint to the BBB, but they just hang up on us. DO NOT USE THIS COMPANY!!!
Response from NICELEY'S APPLIANCE REPAIR INC
"Regarding the dryer repair, we did in fact offer to return to look at it a second time when it had stopped heating. The venting WAS a problem during our first visit and it was noted on the customer's invoice. The member was going to fix the venting himself. When he called 2 months later stating the dryer was not heating again, he informed us that he had not corrected the venting after the first repair, so we requested that the venting be corrected before we returned. The member became belligerent and verbally abusive to our staff. He declined our offer to return. Based upon his actions we decided it was best to not return to their residence for any future repairs. This review should not effect our rating with Angie's List. The customer clearly states that the second dryer problem was a different problem and NOT a result of our repair. Additionally, the customer seems unhappy that we are refusing to return to her home, but that is our choice resulting from her husband's abusive temper. The fact is, we repaired this customer's washer and dryer correctly and professionally. When we learned of a potential warranty issue, we offered to return. This customer did not post any complaints regarding our repairs UNTIL we refused to do service for her 2 years later!!! In this person's complaint to the BBB, they seemed to imply that we are obligated to work on her appliances. This is not true. Also, the customer requested us to refer her to another company. I would not refer this customer to my worst enemy. It is unfortunate that a person can post misleading and outright false information about a company in a malicious attempt to negatively effect its reputation. That is EXACTLY what this person is doing!"
William W.
Jun 2010
They were all A's. We would call them again.
Response from NICELEY'S APPLIANCE REPAIR INC
"Thank you for your continued support. We appreciate you calling us and look forward to serving your appliances and hvac equipment in the future."
ELIZABETH M.
Jun 2010
it went very well-was lucky that the tech was able to bring the right part with him from my description of the problem over the phone. they were prompt and nice and friendly. my only issue was that a new stove would not cost that much more than i spent-i chose convenience over money. but the problem was the part was very expensive, and that wasn't Niceley's fault. I would use them again.
Response from NICELEY'S APPLIANCE REPAIR INC
"Thank you for your comments. We try to keep costs down as low as possible. In the case of OEM parts, we cannot control those costs. It seems the manufacturers keep raising their parts prices in an effort to persuade people to just replace the appliance and buy new. It is in our best interest to make repairing appliances as affordable as possible, as we do not sell new appliances. Thank you for your feedback and we will continue to monitor job costs. Thanks for your business."
LUCIA T.
Jun 2009
They have been very honest with us and very upfront. They are quite helpful and are easy to work with. To some extant we did wait for them to come in, but it was not their fault.
Response from NICELEY'S APPLIANCE REPAIR INC
"We apologize for your wait. Our routine maintenance schedule does book out a couple weeks during the peak season, which this was. We offer a very thorough tune up program that is very popular with homeowners in the spring and fall and we do tend to have a week or two wait during the month of May. Repairs, however, are performed much quicker. Please let us know next time if you are having problems with your system and we will gladly make a separate visit to take care of is so you don't go hot! Also, your service agreement entitles you to emergency service without any additional cost. I appreciate you taking the time to post a review and commenting on our honesty and helpfulness. We can't always control costs, but we can control the level of service you receive. Thank you for being our customer."
MELISSA J.
Jun 2008
They arrived on time to do the work asked of them. I would use them in the future. The quality of their work was good. They were courteous and kind. They were professional while they worked.
Response from NICELEY'S APPLIANCE REPAIR INC
"Thank you for being our customer. We appreciate your business and your willingness to trust us for your new furnace purchase. Thanks again."
Licensing
State Contractor License Requirements
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FAQ
NICELEY'S APPLIANCE REPAIR INC is currently rated 4.5 overall out of 5.
NICELEY'S APPLIANCE REPAIR INC accepts the following forms of payment: CreditCard
No, NICELEY'S APPLIANCE REPAIR INC does not offer free project estimates.
No, NICELEY'S APPLIANCE REPAIR INC does not offer eco-friendly accreditations.
No, NICELEY'S APPLIANCE REPAIR INC does not offer a senior discount.
Yes, NICELEY'S APPLIANCE REPAIR INC offers emergency services.
No, NICELEY'S APPLIANCE REPAIR INC does not offer warranties.