WICHITA EXCAVATION INC

Sewer line backed up over Thanksgiving weekend. Owner of company personally came out twice to evaluate problem and locate the break in the yard. The entire 40 yr old line needed replaced. His team kept me informed during every step of the repair and line replacement process of which was a very stressful and unexpected situation. The work was done asap and the team very conscientious to put yard and basement in original condition upon completion.

unknown

.

.

After learning that we would have to have our complete sewer line replaced, I called Wichita Excavation, (316) 992-4542, to make an appointment for a bid. The owner, Curtis, came out that afternoon. I explained that we'd had it augured but it was apparently completely collapsed. I showed Curtis the clean outs, where the manhole cover was, and he did a thorough investigation of where the toilet and drain lines were located in the basement and in the crawl space to enable him to provide me with an accurate bid. He explained what would be done, how they would do it, and they would try to get it all done in one day. It seemed a daunting task, with the house being nearly 100 years old, an addition to the house was sitting very nearly on top of one section of sewer line and the remainder of the sewer was under the garage and driveway, which is quite large. Curtis was very knowledgeable, knew his business thoroughly, and gave me what I considered a fair estimate. I didn't have any idea what it would cost but the estimate seemed to be in line with everything that would have to be done. My husband and I discussed it; he said the bid was quite reasonable and to go ahead with it. I explained to Curtis that we'd had a major financial disaster with the death of our daughter and the cost of her burial. He was quite sympathetic and told me not to worry. He said things have a way of working out. We decided to go ahead with it; we'd come up with the money from somewhere. Arrangements were made for the sewer to be replaced the first of the following week. Wichita Excavation was finishing up other sewer replacement jobs and Curtis told us that if they could get to us earlier, they certainly would. I felt we could trust this company because the owner is a salt-of-the-earth type of person. He was easygoing and confident, friendly and I felt he'd probably seen some hard times, as well. My husband liked him instantly. The Wichita Excavation crew was out by 7 a.m. on the morning it was scheduled. I was impressed by the smiles, nods of recognition, and the 'good mornings' I was greeted with. The crew, which I believe consisted of six or seven men, immediately began work. As I worked in my flower beds, I watched them work. The sewer line was scoped with a video cable and I was shown the areas of collapse on the TV monitor. I'd never seen anything like that before. The crew began work and they worked and interacted like a well oiled machine. It was refreshing to watch these men work together. They seemed to respect each other, and if something needed to be done, one of them would jump right in and do it. The owner worked right along with them. The sewer line was replaced, the clean-outs were installed, the holes that were dug were backfilled. They cleaned up the entire premises, swept the driveway, picked up trash (most of it mine from trimming trees and pulling weeds) and put it in the trash receptacle. The place looked better after they were done than before they started. I went inside to get the money I had to pay for the job, but everyone had loaded their tools and equipment and they were gone. The last man to leave thanked me and told me the owner had gone ahead to help someone else with a sewer problem, since our's was done. He told me Curtis would get back to me regarding payment. He bid me a good day and departed. I had a really good feeling about having this company do the work. It was amazing watching a crew work as well as they did, not wasting a minute. They were finished by 1 p.m., the same day they started. I waited for the owner to call me regarding payment and he did call a few days later. We made an appointment to settle up. I was a few dollars short of the full payment, but the owner, Curtis, marked it paid in full, and said not to worry about the rest. I told him I'd send him a check for the remainder after the first of next month and he said not to worry, it was less than $50. The bid he gave us prior to the work is what he charged us, although there was additional work they'd had to do. He gave us a 20 year warranty on the sewer line, told us if we had any other problems or encountered any problems with the sewer he would be right out. He explained, and we've learned through life, that even if something is new, things can go wrong. We are definitely very pleased with Wichita Excavation and would highly recommend them for any type of plumbing or sewer work.