The Maids of Johnson County

For pet hair removal, base boards, floors, windows and counters they were excellent. I was a little disappointed in missing some dust and cobwebs on the upper walls and ceilings

Most of work was completed as expected- floors cleaned, bathrooms sanitized, but had agreed that cupboards and drawers be wiped out. It was obvious that some areas had not been cleaned in the cupboards. Some of the blinds were also left dusty.

I spoke with a lady with The Maids to inquire about pricing on the services they provide and she asked me a few questions about my place and gave a price for weekly and bi-weekly. At that time I was calling around to different companies and called back later that day to setup a cleaning for bi-weekly service at $110 per cleaning and the first time cleaning would be billed at $127 per hour (which is high). A small group arrived on a Tuesday morning to clean the house and they did a fair job, not worth $275 that I paid. They did miss the window sills, the blinds, and a ceiling fan. However my wife told me that they spoke Spanish the whole time they were there and someone who appeared to be their supervisor showed up to the door and continued to speak to them in Spanish. I do not have a problem with people speaking the language they are most comfortable with, however they knew English and was doing a job for people who speak English. I do not know these people and I do not know what they were talking about, for all I know they were talking about my kids or wife, you get the idea. When I arrived to the house I noticed a couple things were broken and a few scratch off lottery tickets ranging from $10 - $20 winning tickets were missing, I prefer to think they were mistaken as trash. It was too late to call the company and I was told they would be calling the next day anyhow and would bring it up then. The next day came and it was a man calling to tell me that the bi-weekly cleaning would now cost $130. That took me by surprise and made me forget to bring up the missing lottery tickets and the items that were broken. I told the man that I was told $110 and I would have never agreed to $130, especially since other companies were able to do the same job at a lower cost. He continued to try and convince me that they were offering me a bargain because they are better than everyone else out there. The problem is they waited until they took $275 from me, full well knowing I was expecting $110 every other Tuesday. If there was a price change then they should have told me that up front and before they cleaned the house for the first time. Other companies previewed the house before they cleaned it and gave a range of $105 - $110 bi-weekly cleaning and $200 - $240 for the first time cleaning. I debated whether or not to stop payment on the check for $275 and send another for $130 due to being lied to, but my wife talked me out of it. So if you decide to go with this company please put valuables away and make sure you get the price in writing. It is odd that a company would call a customer a liar about broken items, a foreign language being used, and missing lottery tickets. I have nothing to gain to lie about a company but the facts are what I said in my original post. Where the company is wrong is I requested a price for weekly and bi-weekly and gave them ALL of the information they requested over the phone and that is how they determined their price. Bottom line, if the price was going to be different from what was quoted then it should have been stated before they did the work., especially when it is $60 per month more. I do not recall the cleaning company measuring my house for square footage, I told them 1300 SQ FT and that is what it is. The cleaning people did not pick up any toys or anything and did not do any extra work. I still stand by my original post and we have went with Home Sweep Home who cleans our house every other Thursday and stuck to the $105 they quoted us, plus they gave us $20 off our first cleaning. I would have to say they do a better job then The Maids because we have not had anything broken or come up missing and they all speak English while in my house, plus the cleaning job they do is equal if not a little better.

I have used the Maids house cleaning since 2006. Before using the Maids I had tried all house cleaning services and no one comes close to what the Maids do. The team of four ladies come in and clean. I think I'm pretty picky about my house and the Maids always do a fantastic job.

I used The Maids for quite awhile. They are thorough and prompt. However, they are not careful and I had several nicks and marks on my walls. Every time I called, they were apologetic and offered to send their handyman out to do touch ups. As I explained to them I had a brand new professionally painted house. I was not going to allow them to come do touch ups, when what would be needed would be to paint the wall. What I wanted was more care of my home. I was always assured that they would talk to the employees but nothing ever improved. The last straw was when someone disposed of a piece of baseboard that had come loose in the kitchen. They either weren't paying attention and vacuumed it or were scared of getting in trouble because it had come loose and threw it away. I had to call the custom cabinet supplier and have a new piece a trim stained and installed. At that point I fired them. For this reason, I can not rate them as high as I would have otherwise.

They did a good job. The only issue I had was that they did not do the inside of the drawers as I had asked. But other than that they were great.

I have used The Maids for about 3 years. I have usually had good experiences. It usually depends on the crew so some cleanings are better than others. Recently, my husband and I have noticed that we have gouges in our wall, nicks in our paint and wood work and furniture. I also found a picture that had no glass in the frame. Apparently, it was broken tossed and not reported. Yesterday, was the final straw. I always call to ask what time to expect them. I was told between 11;30 and 12:15. They arrived after 1:30. I left to run errands. When I returned, a plate that my son had made for me (that sat on top of the fridge) was shattered on the floor. I asked the girl about it and she said "Oh, that fell off." I asked her if she saw it up there and she said NO. I asked if she looked and she said NO. I then turned to look in the dining room and saw the girl with the vacuum banging repeatedly into my furniture with her vacuum. Well, that explains my nicks and chunks. I called the office and they really didn't care much. They did ask if they could replace the plate and I said No, it was made by my son. Anyway, spent the evening looking at my furniture and it is all nicked up. I think the company wants these gals in and out of your house quickly so they can clean lots more houses. Use at your own risk!

Fine except for a couple of minor items broken -- owner called and I returned call, but didn't hear back.

After talking with an individual over the phone they estimated that the initial cleaning would be about 2 hours, after arrival the team leader said it would probably take 2 and a half or so. I said two and a half would be okay if it got it done right. After confirming the rooms that were to be cleaned, the four woman split up and started doing their work. I was home during the cleaning but I basically stayed out of the way. I saw the leader working on the kitchen downstairs while the other three started on the second floor. It seemed like everyone was working the whole time, but I can't believe that to be true. The woman with the vacuum moved between the first and second floor, the other two women were on the second floor for the first hour or so. When they finished upstairs and came down to clean the first floor my son and I went out on the back deck. When they were packing up to leave the leader had me walk through the house. They had skipped an entire bedroom upstairs (no one had told me I needed to leave the door open, and no one asked if that room should be cleaned, despite the confirming two bedrooms upstairs at the beginning.) I asked the team leader about this and she said that they don't open doors, so she called the team back in to have them work on the room, which added another 15 minutes to the time. Also meaning that the women had initially spent over an hour on one bedroom, one bathroom and a small loft area. With the kind of time the cleaning took I would have expected things to be awesome. However I later noticed neither of the bathroom floors were cleaned, the bathroom cabinets had dust on all of the door and drawer tops, the sofa legs in the family room were still dusty, there were cobwebs on the window sill of upper windows, all of this along with additional small details around the house being sub par. I will say that the team leader was working on the kitchen and it turned out great, I am not sure the other three ladies were working as hard. I feel like I was way over charged for the quality of work that was done. Or the work that was done did not need to take as long as it did. UPDATE (After speaking with the company and reading their response): Ron at The Maids did call me after reading this review and offered to take $50 off the cleaning by sending a check. I appreciate that steps were taken to make the situation right however, after reading the response I am less impressed. Things that upset me about the response are the idea that there was something about the condition of my house that would cause the cleaning to take longer than the average. If this is the case I can't imagine what they expect your house to look like when they show up. My house was picked up and is uncluttered, I truly just needed cleaning, vacuuming, dusting, floors, bathrooms, etc.. I am a bit offended that the comment seems to imply that the condition of my house caused additional time to be needed. Also, I did agree to the additional time requested by the team leader with the assumption that the additional time would allow the house to be completely cleaned. I didn't expect to add time and still have areas of the home skipped or not done to the degree promised by the company. I did read that there was a 24 hour guarantee however I didn't notice everything within the first 24 hours and at that point I was so disappointed with the company that I was not interested in having them back. I guess I'm a bit weary of a company that points to their guarantee a solution, I want to do business with a company that prides itself on getting the work done right the first time. I had already set aside over 2 and a half hours to get my house cleaned, and the company's answer is for me to set additional time out to have them come back.

I called and set everything up over the phone. They called before arriving and then called when finished. Overall they did a great job. It was weird to come home and have everything done as this is my first experience with having a maid service. I have always done my own cleaning, but with health and age, it was time. I am going to have them back every two week at the cost of $115 which is reasonable to me for all they do.

They did a good job. They were organized and efficient.

I really love their services. My house looks like a tornado when they come, and once they are done it looks spotless. They do a background check on all the workers, and I feel completely safe with them in my house.

The Maids (team of 4) showed up promptly. They asked to be shown around the house first, and if there were any special requests. The Maids team split up with each person taking a "zone" to clean. They were very thorough. The cleaning took approximately 3 hours for a 1716 sqft house. Before leaving they always request an inspection to make sure that I'm satisfied with the result. This service company is far more superior than others I've tried. I would highly recommend them to anyone.

We quit using them. I left a note for them to clean dust off our shades. They didn't do a good job with that. With the excess charges, we decided to stop using them. I think they're a little high.

They broke a few small items and moved enough things around that I've had some difficulty finding them. They piled a lot of stuff on top of a spare bed to clear the floor for vacuming but paid no attention to what was being piled on what. By this I mean I found breakable items underneath heavy unbreakable items. They didn't put the items back. I was fresh out of the hospital so any lifting by me was out of the question. I had no where to hide while they were cleaning. I was quoted $125 an hour and about 4 people showed up. After getting here, they said the job would take 3 hours and they charged $345. They won't be asked back. This is way too high a charge for someone on Social Security.

They were very good. They were real thorough. They were fast. They sent a crew of four and a supervisor came by and checked on them. They only took two and a half hours to clean the whole house. I called a couple of different companies and the price was all about the same. They charge about the same as everybody else. It was pretty close to the others. They were the ones who got back to me first and I needed it done fairly quickly. I was happy with the price. They did a beautiful job. They were right on time. They did everything I wanted them to do. They were responsive to my requests.

I don't think my house has ever been this clean. The crew was friendly and professional - they came in, asked what needed to be done and got to work. The team leader communicated clearly, she didn't hesitate to ask questions or to clarify an instruction. They pay attention to most every detail - items on shelves and tables were put back where they were found, rugs, curtains and pictures were straightened; electronic devices were plugged in; lights were left as I had set them. Really, an excellent job. I have no complaints.

The lead person was very careful to ask about additional time so the ending price was not a surprise. However, it was pretty pricey. There were a few things completed in the first hour that had I been asked, I would have told them to not clean. For example, 2 plant stands were dusted and cleaned. An iron bookshelf that is in a back corner was carefully scrubbed which takes a lot of time. My only complaint is that they could have prioritized tasks a little better to contain the costs. Or, started with the basics like floors, bathrooms, etc. and then asked me if the additional items were wanted during the second hour.

They come on time. We pay them $120 every three weeks. Their price is fair. It’s about the same as anybody else. We will use their services again in the future.

We had an initial deep cleaning for $180.00. We then set up for the crew to come back on an every three week basis. They are reliable, dependable and pleasant. One member of the team speaks English and can understand requests. The service calls a day ahead of time to remind you that they will be coming. My husband works from home and the crew is usually through in 1 hour with 4 works. He likes this because it is minimum disruption in his schedule. They are pretty dependable with coming on time.

I feel they are very dishonest and difficult to work with.

Arrived a little late because they had trouble finding the apartment. 4 hispanic women and only one spoke english as far as I know. Got right to work. Completed a Move Out clean for a 2 bedroom, 2 bath apartment in just under 3 hours. The place was cleaner than when we moved in. The bathrooms were spotless, insides of cabinets cleaned, kitchen was amazing! I was so grateful I didn't have to do it myself. I got almost all of my deposit back on this apartment. I would definately use them again for such an occasion.

The four ladies were very professional and efficient. We asked them to deep clean basically everything before we could move in the house. They did an excellent job. Everything looks as good as new. We are very happy about their work. Will definitely hire them again.

Excellent cleaning, best we have ever had!

The women were thorough and did an excellent job. One slight inconvenience is that most of the team did not speak english.