Founded 1979 • With Angi since March 2005
Service Provider ResponseI am sorry to hear that Mrs.[member name remove] experience with The Maids was less than satisfactory. We provide a 100% guarantee with all of our services and we are certainly happy to do so in this case.
Service Provider ResponseI apologize for the delay in responding. Angies List notified me that my initial response did not go through due to a time out with the system. I am sorry to hear about [remove member name] experience with our company. [remove member name] set up a deep cleaning with our company at an hourly rate and also inquired about a regular rate for recurring visits. We explained to him that a quality assurance person would come out during the initial visit to check on the team, and also firm up the estimate going forward. our original estimate was approx. $105 to $110 for weekly maid service, based on the info we were given. He understood that we could not give an exact rate over the phone without seeing the size and condition of the home. He then asked if we had any military discounts that could be applied to the initial visit ,which we graciously provided. On the day of the cleaning, [remove member name]called to ask when we would be arriving since she had 4 kids and a lot of toys to shuffle around before our arrival. The team arrived and cleaned the home to her satisfaction without any issues whatsoever. She happily paid them with a check for their services and sent them on their way. We also gave her a rate of $113 for weekly service. The additional amount was justified by the amount of traffic in the home as well as the square footage being larger than what was originally mentioned. [remove member name] called later in the day to express his dissatisfaction with the future cleaning charges. I explained everything to him as stated above. I also reminded him that the rate he was given was based on weekly service, which is what he requested. Every other week service requires more time in the home and therefore an additional charge. At no point in the conversation did [remove member name] mention anything about missing lottery tickets, broken items, problems with the language etc. That seems like a significant amount of issues that were neglected to be mentioned during our follow up call. I am inclined to believe that if there were that many things wrong during the clean, then [remove member name] and I would never have reached the point in our conversation where we talked about the team coming back on a regular basis to clean his home. We pride our company in providing a high quality service at an affordable price and we back that up with a 100% satisfaction guarantee.
Service Provider ResponseWe certainly want to thank (Member name removed) for being a long time valued customer of The Maids. We appreciate the fact that she considered the service we offer to be thorough and prompt. While we do make every attempt to train the maids to be careful in the homes they are cleaning, we also recognize that there are areas for improvement. As (Member name removed) stated, we were very apologetic and tried to do whatever we could to rectify the incident, however, in this case we obviously fell short of her expectations and ours. Our maids are very well trained with regard to handling accidents in the home. While these incidents are rare, we do take them very seriously and continue to try and reduce their frequency as much as possible. We are very sorry for (Member name removed) experience towards the end of her long standing relationship with us.
Service Provider ResponseI am sorry to hear of the bad experience Member had with our cleaning team. We take pride in the care that is normally given during all of our cleanings, however, in this case we obviously fell short of those expectations. I spoke with Member after the incident to apologize and offered her a full refund of her $140 cleaning that had taken place. Most of our customers have been with us for many years, as the Member's have, and I hope to gain their trust again in the near future
Service Provider ResponseMy apologies to the member. I do remember calling to leave her a message in order for us to repair or replace the item. I do not recall hearing back from her but I will certainly try to reach her again today and make sure the problem is handled
Service Provider ResponseWe are very sorry to hear that the Member did not have a pleasant experience. We do our very best to ensure that all cleanings are performed to the highest standards and we are always happy to offer our 100% satisfaction guarantee. Our team was under the impression that everything went well during the cleaning, with the exception of the bedroom that was overlooked. The team leader was happy to take care of the oversight while managing to stay within 5 minutes of the total time allotted. Our estimated cleaning time is based on the size of the home, however, the overall condition of the home will also have an effect on the amount of time needed to do a 22 step full service deep cleaning. The team leader gave her the estimated time needed upon arrival and the Member was in agreement, as she stated. Our guarantee states that we will come back within 24 hours to reclean any areas that are overlooked. All cleanings are 100% guaranteed. The Member has not contacted our office regarding the pricing or quality issues, however, we are still more than willing to stand behind our work. I have left her a message asking her to call us to discuss all details in hopes of coming up with a resolution
Service Provider ResponseI am sorry to hear of the member's concern after 4 years of satisfactory service with our company. We always strive to do our best, but unfortunately, our efforts appear to have fallen short in this case. We offered to provide a redo at no charge for the area that was missed, however, he explained that he went ahead and took care of it. I apologized for the inconvenience and told him we would certainly provide a discount for future service and he agreed that would be acceptable. This particular cleaning was for his new home which involved a much deeper cleaning due to construction clean up. That was the reason for the difference in price. We always stand behind our work with a 24 hour guarantee and I would be more than happy to extend a discounted cleaning service to the member if he chooses to do so, as he has been a wonderful client for several years.
Service Provider ResponseMember, I am terribly sorry to hear about your experience with our company. I can assure you that I will address these concerns with the team immediately. We always strive to do our very best and in this case it appears we have fallen short of that. We will use this survey for training in order to help us perform a much better job going forward, and make sure they understand the importance of how to care for a customers belongings. Our 1st time deep cleanings typically require significantly more time than a routine maintenance cleaning. The team always strives to perform to the best of their ability and does not want to leave a home before our 22 step Healthy Touch Deep Cleaning is performed. Rather than make any excuses on behalf of the team, I would instead like to apologize and offer you 20% off of your total cleaning bill. I will adjust the total that was billed to your credit card by that amount. I hope you will give us another chance to maintain your home in the future. If you decide to do so, I will also discount that cleaning by 20% as well. Thank you for your comments and understanding. I will also provide a follow up call in reference to this letter. Sincerely, Ron Schmidt General Manager/ The Maids
Service Provider ResponseWe are very sorry to hear that the member feels this way about our service. We have made several attempts to provide her with satisfactory service over the last few months. Her price only changed due to the fact that the room counts changed after the initial visit, however, she still claimed that we were the best service she had tried so far and continued to use us on a regular basis. During the subsequent visits, she expressed concerns over the chemicals and asked that we use hers, which we did. We continued to receive calls from her regarding a problem with the times they were showing up. Unfortunately, she lives in an area where it is not permissible for us to show up at a set time, as we are only in her area periodically. We mentioned to her that it might be best for both parties if we part company due to the stress for her and the team. We always strive to do the best job we can in fulfilling the cleaning requirements of all of our customers, as well as maintain an exceptional rating with other Angie's List clients.
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The Maids of Johnson County is currently rated 4.5 overall out of 5.
The Maids of Johnson County is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
The Maids of Johnson County accepts the following forms of payment: Check, Visa, MasterCard
Ask The Maids of Johnson County for details on free project estimates.
No, The Maids of Johnson County does not offer eco-friendly accreditations.
No, The Maids of Johnson County does not offer a senior discount.
Yes, The Maids of Johnson County offers emergency services.
No, The Maids of Johnson County does not offer warranties.
The Maids of Johnson County offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services