Smith Specialty Automotive

"Hello, thank you for the review. Unfortunately, with air conditioning leaks, you have to fix the obvious problems first. As it turns out you had multiple issues which needed attention, and were addressed in a later visit. We always strive to provide the best quality at a an exceptional value. Please call us if you ever have any issues so we can take care of you ."

"I don’t understand why you think our work was pricey. Or slow for that matter. We did the work for less than we said and performed the work in a reasonable length of time. You called and talked to Mark twice over two weeks before you brought your vehicle in. We replaced your rear oxygen sensor based on your request, using your provided part, which is not our normal procedure, but you were insistent that you didn’t want the extra cost and did not want us to test the sensor, just replace it. By your own admission you had spent the better part of an afternoon just trying to find the sensor and I don’t know about your internet videos saying it should only take 30 minutes but it is a mistake to talk about how long things take because not every vehicle is the same. Mark told you it would be $100/hour and it would take a little over an hour. Our book time is 1.1 hours and although our normal labor rate is $92.50 we charge $100/hour when we allow customers to bring their own parts. That would make it $110.00 with a final price of $99.00 after your AngiesList discount, which you were technically not eligible for since this is a special pricing situation. Less than you were quoted on the phone without even seeing your vehicle first. We called Toyota to check your facts: Toyota quoted the job at 1.5 hours x $115/hour (plus 10% shop supplies charge) for a total of $189.50. Our pricing is a savings of $90.50 with your discount but Toyota probably would not have performed the job with your provided part. Toyota’s normal pricing for brakes is $259.99 but gave you special pricing on the phone of $199.00. That would be plus $79.88 each for rotors for a total of $370.26 plus tax including shop supplies. Our pricing is $307.20 for a savings of $63.06. In light of the facts, I do not understand your objection to our pricing and punctuality. We saved you at least $153 plus tax, inspected your vehicle for free and serviced your vehicle in a few hours, which is more service, and faster for less money. A bargain any way you look at it. We hope you rethink your position and give us another chance in the future. Dave"

"Thanks [member name removed] for letting us serve you. You and your wife have become good customers in the short time you have been coming here and I hope you feel comfortable sending your family and friends to us for all their vehicle service. I am curious about the B rating on price; we did the u-joints at a great price plus gave you a 10% discount and gave you a discount on your $25 oil change plus did a free vehicle inspection and adjusted your headlights for free. That would seem like A++ pricing to me, wouldn't you agree? At any rate, we value you as a customer and will do anything we can to make your visits terrific. Dave"